Microsoft: Windows Phone 8.1 Preview for Developer users should return to normal software before Lumia Cyan

What phone are you using?

+ Lumia925.

Just downgraded to WP 8.0 on my 920 but still no Cyan update available.... Aaaargh! Wonder how long I have to bare with 8.0.

Use the tracker page to see if ur region n phone has the update THEN downgrade. Not worth downgrading to wp8, I can't imagine going back to it now.

What's the easiet way to downgrade?  Is it in the developer preview app?  All I see in there is to unenable the preview for developers checkbox.  Buried in a system setting maybe?  It's not a full restore/wipe is it?  

I downgraded from WP 8.1 DP to WP 8.0 using the Nokia Software Updater for Retail app for Windows. Then I checked for updates on my Lumia 625 and voila I'm on CYAN.

will u lose any data while downgrading ??

yes.... it is mendatory to backup your device settings before downgrading. it cleans all your phone's data...

I know what you're saying. I just did this a few hours ago after I was told by T-Mobile that my LTE problem was related to running the Preview Edition. I disagreed, I was running LTE just fine up until a couple of days ago. I miss the action center. Now I have to be a WP 8.1 refugee until I get my update.

lose of data??
what if apps are installed on SD??

My phone reverted to what it was before I installed Preview for Developers, which means all setting and apps I installed during Preview were lost. Also, all music and pictures were wiped.   No idea what happens to apps on an SD card, but if you remove it before downgrading it should be safe. That's my guess at least,

Where are you???  Anyone know if the TMO 925 is getting Cyan yet?  

I am in the same situation. Previous N925 with PFD 8.1 …895 Update to Cyan was without any complication. No use of Bitlocker at all. Now phone is running fine and battery life was extended.

Can you please tell me the process how you updated to cyan?

The usual way,  Phone Update >> Check For Update>> continue...

Yes me too just an issue yesterday when trying to update to 12400!

Question - Have you noticed any difference after the update other than a tiny arrow near the wifi sign? I don't seem to be having any of the mentioned new options even though I was able to install the CYAN update while on 8.1 Developers Preview. 

Hi nemisis :-) I am on cyan + wp 8.1 preview on the 925, extras+info shows it, but I don't get the arrow on top of the wifi sign. Did you factory reset your device?  

i got little arrows on top of the mobile signal, wifi sign and letter for network if wifi is off. No resets, no nothing, it just appeared. Basically, that's the only new thing i noticed from Cyan, i am not sure what else did it do :/ much waiting about nothing. Vodafone Italy 925 updated from 8.1DP to Cyan day before yesterday when rollout started, no problems.

My Lumia 930 has small arrow sign next to WiFi symbol, I think thats for the WiFi sense, but I am not sure though coz my Lumia 920 with WP8.1 Preview doesn't have that arrow.
 

I have the Lumia Icon with 8.1 Preview and Lumia Black and I do have the arrows on my wifi showing the direction of the data. My Lumia 822 with Black and 8.1 Preview doesn't have the arrows.

Yes with the cyan update we get those arrows. I saw them on my lumia 630(cyan +wp8.1)

Nope. Just downloaded and installed. No factory reset or anything. The only difference I saw was the arrow sign. I don't see any of the other new options that were mentioned about CYAN. Even my Extras+info shows CYAN. Microsoft really needs to fix things. 

if there is an arrow on the network/Wi-Fi logo that means it might be uploading something having this thing since windows phone 8....

This revolutionary GUI feature (yes, its sarcasm, if you didnt read it)  is only available since GDR2, and its presence is completely carrier-dependent. If the carrier enables it, you have it. If they dont enable it, you can do whatever you like, you wont see it on your phone. I am so "glad" carriers were given the freedom to enable / disable such basic features.  Guess what, most of the time they (the carriers) dont spend ANY time to enable these, cheaper for their greedy kind just not to enable anything, that is marked as optional in the alacarte of Microsoft. We should blame MS for putting these basic items on the alacarte, instead of the other list "yes-its-mandatory-you-better-enable-for-your-exploited-subscribers-or-we-cancel-our-partnership-with-you-dear-mister-carrier". Unfortunately those Redmond a$$holes didnt have the balls to do this, instead they slept with everybody who wanted to sell their crap.

Me too

Hii iam from india  an iam not getting the cyan update on my developer preview enabled device or in my win8 device When wil the update come??  

When you updated are you now offical 8.1? or still with Dev 8.1 + Cyan now..?

There is no option to only wait if you use bitlocker. The article says they stopped delivering to phones with developer preview. Not just phones with bitlocker.

Bitlocker ?? I registered in appstudio.com and downloaded preview for developers app and then i updated !! Now i can't find latest update in the phone updates !!!  

It can never be easy with Microsoft, can it? *sigh*

Never. It's always frustrating with Microsoft.

Sometimes I wonder why Apple and Google have lesser problem with their update, Or new software. Why is Microsoft so frustrating?

in the case of apple, they make both OS and firmware and got a straggle hold on carriers that is why their updates roll out are usually pretty good. though there have been serious bugs in the past (such as people getting past lock screens without passwords) so they're not completely flawless. as for google, android phones almost never get updated so there's no problem because there's no update!

Right.. Chill people.. Smh

+1020

right. For Google, they need to buy new phones to get the newer updates and releases.

+920  Running 8.1 and did not get today's update to the PD.  No doubt irrelevant because it's unlikely to get day one release of Cyan from AT&T. james8561 concisely analyzers Apple for this profile and only exaggerates the situation for carrier standard android.  It's true enough to be apt.  I'm still not happy about the situation, MS should have seen indications while testing the release for business purposes.

Idk why google and microsoft have togo through carrier for ota update, apple doesn't do this, comes straight from them. Well my htc one m8 is running latest version of android 4.4.4, thanks to custom rom. However, the average user does not know about rooting or custom roms. In fact, they don't care what version they are on, at least with android. I still know alot of people who hate ios 7. Posted via Windows Phone Central App

You need to see that apple have less platforms than us.... They have iPhone.... IPhone iPad iPod... But we have 520 521 525 620 625 630 etc...

Apple has plenty of problems with their Updates. Do a little exploring. It's just that iSheep ignore this and continue to bleet nonsense about how out never goes wrong.
Anything labeled "Preview" is asking for trouble. Don't install such things if you aren't ready to take the bad with the good.

Yep, just google "iphone update bricked", or "iPhone update problems". There have been plenty of issues on the iOS side too. No one writes articles about them though.

+525

Not true.  It's about the same with android, OLD phones don't get updated, newer ones do, and the carriers are the ones that decide what phone will get what update, since they *customise* the update.  Google dials around this by selling Nexus phones and Google versions of popular phones that get updated right away.  

Apple mostly smooth updates.. Then a shit load of issues,especially security related issues. But it's ok. It's Apple. Google? No problems? You must be kidding.. The first problem is getting the updates in the first place. People need to chill. Issues happen across the board. It's technology. It's always prone to some type of issues. Then it gets fixed. Repeat.

One update on my iPhone 3G back in the day made it impossible to hold a call for longer than 2 minutes for 2 months while everyone waited for an update. iPhone updates have been hardly smooth. Also there was that time Apple and AT&T were caught outright faking signal bar strength. Good times.

Google ish garbage as far as updates, unless u got the latest greatest chances of new updates are slim to none, imagine a $100 2 yr old phone running same software as an s5

Uh, try updating a Windows 7 phone.  They aren't that old.  

They have had their issues as well

It's BS Apple and Google have no update problems.  Go to any search engine and type "ios update brick" or "Android update brick" and come back again to say only MS have problems with updates.

Yeah, Apple is king of upgrade brick. Had it happen to me about 30% of the time when I had to do them for others. I would always warn them before hand that "there is a very real chance that this update will brick your phone".

They don't. Sometimes Apple's updates brick people's iPhones.

So when is the last time Apple released an iOS preview? Right, never so no use comparing.

Yes they do - beta 3 of iOS 8 was released on July 7th, beta 4 is rumoured to be released next week

Yup, beta software for iOS is always available, you know how long it will last, you know when to restore or upgrade cause that beta ends, and there's always GM (gold master) which is a finished software coming out (usually) 2 weeks before public release that can be installed without problems by anyone who wants to. Update wise, Apple is in a league of their own, and what i like the most is setting a date. When Apple has an official update release for public, there's an event, they say "Update to iOS X will be availible on XX/XX/XXXX" and every single person in the world owning a qulified iOS device knows they will get it then. No bullshit about "maybe soon, carrier, country, device depending".   Developer preview is the next best thing. Android is a mess, no real preview (cause Android L is not usable as a daily driver), no dates, no rollout to all devices.

Because Apple doesn't have to wait for carriers etc, it can push updates faster and even if they do have dodgy bugs, all they do is stay quiet about it and push another update to fix the problem. You see Microsoft can't do that very easily because it's updates have to go through carriers, so what MS does it's stops the update as soon as a bug is found, asked then fixes only the devices which have been affected Smart move in the current situation

It's never easy with how whiny and insecure the MS fans are. It's a bug affecting a small number of users who had both the preview and Bitlocker full phone encryption on. Nobody else, but that tiny percentage. And yet here we have people shitting their pants and running around the house like mad men shouting "the sky is falling this is such a big deal and a disaster!!!" It's as predictable as some douche nozzle demanding to know in broken English when something comes to India in every fucking article.

lol @ douche nozzle

X 2

X152, hilarious

Right, because the headline to this article is "Small Percentage Of Users With WP8.1 Preview Should Downgrade Before Updating to Cyan"? yeah, granted, people are f'ing dumb for not reading the article, but the douche nozzles are bloggers with click bait headlines. Whiny fans and alarmist bloggers go together like peanut butter and jelly. And hey, you know what else you can always count on? The angry commenter grousing over the whiny fans! Thanks for helping the vicious cycle... We don't deserve to be blessed by such intelligence.

OMG..LOL..

Does MS actually think ALL "douche nozzles" have the where with all to actually roll back their devices? What an effin nightmare.

If you don't have the where with all to know how to roll back your device, then you shouldn't be a Developer Previewer.  You need to be knowledgable enough to handle these situations when they arise (and they will arise) in order to be a Developer Previewer.  Everyone acts like the Developer Preview is the actual final release that should be error free, but it's NOT!  It's a "tester" version of the software, prone to having bugs and we, as Developer Previewers, are responsible for finding these bugs and reporting them to Microsoft to get them fixed BEFORE the final release comes out.  If you aren't knowledgeable enough to know how to roll back your phone if a major issue like this arises, then you shouldn't be a developer previewer and you shouldn't have installed this version to begin with!

+925 I sense sentient life here (at last)!

@astropop You shouldn't get so frustrated as douche nozzle is not going into yours mothers vagina.

That made absolutely no sense whatsoever.

Are you 12?

Just out of interest, when is it out on India...? /P

The BIGOTS always make an appearance like maggots on a rotting corpse...

so true

then again, it was MSFT who messed up, and this message to stop using the dev preview and roll back comes from them, small percentages and all. so,there is that.

It's a dev preview. Don't run it if you don't want issues *sigh*

issues which could have been prevented IF they had released Cyan to dev preview participants in stages earlier as many here suggested they should have :)

It's not their fault this time though, bugs happen, and Microsoft has found this and has taken it upon their hands nearly asap, can't blame them for a bug that had appeared, everything gets 'em

having worked in the software industry for a decade I couldn't disagree more. Yes bugs do happen but a catastrophic brick like this should have been caught in testing. The problem was MSFT didn't do their due diligence and even when they had a dev preview program, they naively neglected to roll out this update to their dev preview participants in stages to ensure there would be no problems. this type of mistake is ok for small companies with small dev resources. Something as big as MSFT has people who's job is to ensure this doesn't happen. these people obviously didn't do their job.

Maybe you shouldn't run the developer preview the next time around. This is a very minor issue, get over your entitled self.

a brick isn't a minor issue.

Good reason why you shouldn't play with beta software sometimes you get burned!

It's not beta.

To be more accurate its a release candidate ms did this alot with pc users but as usual you usually would have to rollback to the previous state. The difference with this build versus a manufacture/carrier release is usually listed in the about page

It's not a release candidate, either. It's the actual release.

....and that is why they stopped the upgrades ONLY for phones with the DP installed. Do people even think before spewing their favorite tag lines? If anything amply demonstrates that it was pre-release software this would be it. Feel free to now perpetuate your untenable position that the DP was final in spite of the indisputable evidence to the contrary. Kind of reminds me of a Fox News broadcast....

It is a pre-release software because it was released before its official release, but other than that it is the same. There are problems and bugs with finished and release products. The Surface Pro 3 had (or has) Wifi issues. Does that mean the SP3 is a beta product?

Well said bro,well said,I made comment yesterday about people coming from WP 8.1DP --> WP 8.1 Cyan would have issues and i got a shitload of comments saying that the DP is the final release ,versions are same,soon after DP released a small update & now this article,I wonder what some of them are thinking now

You made good points until you threw in the silly political comment.  Can't a tech site be a partisan free zone?

Nobody said MS wont update your phone if you have dev preview! MS only suggested rolling back for those who use bitlocker. Don't forget, Windows 7Ultimate had bit locker. This may not affect only employees....anyone thought of that?

You should take your own advise and stop spewing the Fox News tagline. I watch all news networks and, while they are all slanted in one way or another, find that Fox News Sunday will at times hit hard on both liberals and conservatives. Can't say the same about the other Sunday shows.

The "actual" release comes bundled with Cyan, thus not having these "Preview" release issues.

When you have the Developer Preview installed, you already have the "actual" release of the "Windows Phone 8.1 OS". You just don't have Cyan. Cyan is not part of the "Windows Phone 8.1 OS".

I agree with freakzilla, in addition the release version numbers for Developer preview and the public release are identical. 

nonsense. There is a device state of Cyan + 8.1 which you call "final release" but MSFT doesn't control the firmware for the non nokia devices so there is no such thing as this being a "beta". It is the final release plus a few updates to the final release of the OS. The firmware is independent of this which is why you can run it to begin with. Please stop spreading erroneous ideas that this is some sort of beta. Neither the software (the OS) or the firmware are in beta form.

What is a bitlocker

http://en.wikipedia.org/wiki/BitLocker_Drive_Encryption

What if I don't use bitlocker?

You can pretend like this article doesn't exist and continue eating Fritos.

What if I don't eat Fritos?

What if he don't answer you? :-P
 

No Fritos? Thats it MS I'm movin to Android LMAO :P

Doesn't matter right now. AT&T will drag its feet so long with Cyan WP9 will be out before I have to deal with it on my 1020.

AT&T will wait so long, the 1020 will go EOL and they won't ever give you jack. Good old AT&T.

Hate to say it but you are probably right. I wouldn't put it past AT&T to not release this update for the 1020. 

I'd almost bet on AT&T "skipping" this update, except they have it "under testing".

Their testing could give them"reason" to skip.

Doesn't matter. I'll just keep using DP.   It does what I want. From what I gather, Cyan is only going to be a minor firmware update anyway. I would rather have more official apps than worry whether my phone is going to get Cyan or not.  

Can you believe the jackass forum mods banned me saying "I love Microsoft and their products but they always tend to f***k you when you least expect it. All the commenters whined "well then leave and go to Android or Apple then snarf snarf"

Thundercats?

Have you ever considered what value your whining brings to the forums? Try and be constructive with your criticisms and perhaps not only will someone listen, but maybe something will change.

some of the forum mods are biased fanboys who IMHO have never really moderated a large community who needs to encourage a variety of views. Basically have made it into an echo chamber where if you're not a total cheeleader, you get all sorts of flags and bans.  Recall suggesting android to a person who was on the fence about the WP platform and got a yellow card because uh, we don't suggest android here. Yet this is a MOBILE NATIONS site lol. Forums = joke. Sad because most of the disucussions are not well informed as they have ensured a singlular point of view survives, that which agrees with everything MSFT does. The article mods are far better than the forum mods which is why I don't like haning around those forums much.

Here is the info for bitlocker http://forums.wpcentral.com/windows-phone-8-1-preview-developers/278243-...

Hey, what if I don't have my phone encrypted by bitlocker??

then you should be fine, you shouldnt have any issues doing your update.  

....did you miss the bit about them halting the Cyan rollout to anyone with the DP installed? Good luck installing something you can't get. Until they lift the block you can either wait or downgrade back to commercial release.... 

No, they suggest to roll back " for those affected" and they temporarily halted the update but will resume soon. Your not going to miss out or have to roll back, READ, VERY SSLOOOWWWWLLYY.

And why would you believe that AT&T will actually release cyan before they get a chance to sell a few 930's?? Anybody wanna take a bet this issue will be long forgotten by the time the Cyan update is actually available?

Agree... All of us signing for Preview for Developer should have anticipated for things like this to happen.. It's a Pre release product after all.. Now we just need to wait for them to fix this and for them to make sure this won't happen in the future major updates again.

I'll wait for Windows Surface Nova

Agreed. Why would I go through all the trouble of reloading eeeeeeverything on my phone? I'd rather wait till the fix is in place and then just do a normal easy upgrade.

but if they won't fix it?

Now thats crap .... First Developers Preview , now roll back to previous version just coz the developers are in the wrong place... Whats wrong with Microsoft Developers

Okay, I get this now... So... Have dev 8.1 & bitlocker... Then when Cyan is available you should return your device to 8 before you download Cyan. Got dev 8.1 but not got bitlocker? Microsoft still say you should return to WP8 before downloading Cyan. Rather belt & braces, but you could just wait for a fix, as you can't download Cyan yet anyway... Microsoft have also suspended the minor update that was being applied to dev 8.1, for now, until fix is available for this bitlocker fuck up... Clear? So, just do nothing cause there's nothing to do until Cyan pops up as available or Microsoft supply a fix. If you need to ask about bitlocker, you ain't got it! Believe you'd know, it's not cheap & is encryption software...

I might just wait till it's fixed, save myself the hassle. Lumia 928 here so it's not like Cyan brings a ton of cool stuff for me.

Yeah like the supposed DNG feature we never got with the Lumia Black update?

920 here and that was a real shame.

What is this DNG feature? Is that "Do Not Google"?

I've had The 920 and I can tell you that with a sensor that small having DNG would be pointless. Not to me to mention the shot times would increase by a lot.

It will probably be 6 months before my 920 gets Cyan thanks to AT&T being the slowest to approve any updates on WP. I'm sure MS will have it fixed by then or the replacement for the 1020 will have been released and I'll have moved on.

I think the 1020 was among the first to get Black.

So the update for 8.1 today should not affect us at&t users right? Since cyan isn't available to us. (off topic, does anyone else's 1520 randomly turn it's camera on? My phone does this all the time even when I'm not touching the camera button)

Mine does the camera thing once a day at least.....seen it do it when the phone was just sitting on a table unlocked lol......ghosts!

my 1520 was doing it for little while as well as some of my friends. on a hunch i removed the camera launcher from my action center and havent had the problem since.

I've never had the camera on my action center :( so that's not it for me

I don't have the camera in the action center either.

Yes! I used to think that the camera button was just very sensitive, then I thought I going crazy, but it is a bug that I've noticed.

Yes, me too! I thought it was me "going crazy" - but yes, my camera activates when I am not touching the camera button.

Mine does it to along with bad shaking

The shaking screen?... My screen flutters like a mad man,, then the device locks up.. Sometimes locking it, then unlocking it, fixes it for a while until it does it again..
......... Like ⬇his shiznit❗
http://tinypic.com/m/i6ytc8/1

The NSA hacked your phone!! :O

Well they do have the tools

and fools...

"Fools have the tools".... Sounds like some of the End Users with local admin rights that I get to deal with

My 8x occasionally goes Cortana crazy turning her on speech mode and then when I back out, it waits a few seconds then goes back into Cortana speech mode. Only way to stop it that I've found is to turn the phone on and off.

I'm having the camera issue since I upgraded to the 8.1 developer preview. The camera launch itself around 4 times per day...

1520.3 here does same thing with preview 8.1

Yeah I've got the camera launching problem on my 1520 also. I assumed it was an 8.1 preview thing. Also yeah I'm not sure going back to the commercial state is a good idea on 1520's... Can't imagine 8.1 is out commercially yet for all 1520s, and the 1520 was badly scaled back on 8.0.

Go to Photos>Settings > check the option "prevent accidental camera launch"
Might help.

The 1520 is a great phone, but its got so many bugs it's ridiculous and it seems to get slower everyday. i'm hoopimg the Cyan update resolves most or all of it's quirks.

The camera and screen waking up to weird colors. What other bugs are you seeing.

Same here with 820

Me too

Yes! I posted about it a lot, no one ever confirmed so i thought i was the only one. Usually happens when i am using IE, but not only. setting the phone not to launch the camera while the phone is locked is super important!!! I had it in my wifes bag and camera turned on and took over 60 pictures, and the phone overheated almost melted stuff in the bag, not to mention drained almost all the battery.

Excuse me, Im terribly sorry, but I cant stop laughing... that was hilarious   The idea of a lightning storm in your wife bag, and all the snickers melted down because of that... Is just too funny to be true!!!! >_<

Yew I thought it was funny too, until I saw my wife's face. She was not amused!
I almost lost my "can you put this is your bag" privileges!!!

I am sorry, what????

They're saying that if you have installed the Developer Preview you should revert back to WP8 before upgrading to the commercial release of WP8.1. Not clear is if this is only a problem for Lumias or all WP's.

It says you should revert back to 8.0 if you have bitlocker with your 8.1 Preview. It doesn't affect those without Bitlocker. Majority of people don't have Bitlocker anyway.

But I haven't even been able to download the update and I just have the Preview. I don't have Bitlocker. Is this a gradual rollout? Because it seems like I usually have access to updates by now.

They suspended the dev preview program for the time being. It was mentioned in the article. That's why we can't update right now.

Only for the 635 and 930. WPCentral has a site to track your specific phone. Each one in the US is showing "carrier testing," so I'd say a month for us. (Verizon longer.)

It is always a gradual rollout. same as Amber and Black

Because of the bit locker issue they shut down the update that started this afternoon for everybody while they work on the fix is the way I read the article

How to actually know about it? How can i check about Bitlocker?

If the phone is not bound to a company account, there's no BitLocker.

Can you not read?  Here is the statement again: We are currently investigating the issue. We have paused delivery of the update to customers using the Preview for Developers, and will resume once a fix is in place. Customers whose phones have been affected should use the Nokia Software Recovery Tool to return your Lumia to a normal commercial software state before downloading the Lumia Cyan update. It says NOTHING about bitlocker in the release.  Please at least try to read the less than 100 word statement before saying remakably ill-informed (i.e., stupid) things. The statement is about ALL users running the DP, not a subset....

This is right

how would u know if u have bitlocker???

A good way to know is if you have ever turned on Bit Locker. I will give you a detailed how to.   If you have turned on BitLocker, you have it.   If you have not, you don't.

Finally, someone who can read.

It actually says that customers who have been affected should use the Nokia tool to revert. In other words, if you've already experienced the issue when installing Cyan you should revert. Others have been put on hold until a fix is in place. You don't have to revert of you haven't tried to update with Cyan.

Yeaah exactly as I thought.

Look, two more who know how to read.

Actually if you've already had the problem it's too late to revert because your phone is stuck with a blue screen. What they say is if you want to update to Cyan and don't want to wait for the fix, you can revert now and the update will be available to you (if you're in one of the regions where the update is available). If you don't revert you'll have to wait for the fix.

It's not too late to revert if you have the BSOD, because the revert process is using the Care tool which can fix a bricked device.

I'm confused. I was told by MS (plus it's all over the web) that you cannot revert back to 8 after updating to 8.1 developer preview. Also, I just asks WP on Twitter & they said same thing--it's not possible to go back?? Can anyone clarify please?

I've gone back on my Icon twice. Yes you can do it.

You can do it by Nokia software recovery tool. Download this on PC.

Yeah it is possible to revert back just use Nokia Software Recovery Tool ,hook phone up to PC and follow instructions,pretty simple I've done before.

Dear, confused, please re-read the article.

We did opt to install the dev preview after all and have had the opportunity to experience wp8.1 well before the official release so it is not much to ask really.

pertamax

gan... -__-"

Petromax gan! Wait for long time!!

Really? 'pertamax'? Really? :|

This is totally insane. A pain in the neck! Hope they issue a fix soon enough that does not require us to go back to WP8 to get the Cyan update.

it's only if you use bitlocker

Yeah, but EVERYONE on DP is affected of the "paused" rollout of Cyan.

Not true. I have PFD 8.1  ...895 installed and I got official Cyan without any problem at all. Phone works OK. Nokia 925, Middle Europe. As I understand affected are phones with active Bitlocker .

Yes, those who have developer preview ll not get cyan update untill issue ll be fixed. Or if you want it as soon as it out, than go back to WP8. Otherwise wait

No, read the article.

God these repetitive posts are getting on my tits. On this one I actually thought my phone had jumped back to the top of the page. These people must be computer and internet savvy to know about and find blogs and forums but on here they just seem to read the headlines

You mean I have restore to Lumia black or just uninstall the preview for developers?

You can't uninstall 8.1, you'd need to revert

It wipes your device when you reflash it.

If you have Bitlocker, you need to revert back to 8.0
 

Restore to windows phone 8

if you haven't got cyan yet you already have black, but you'll need to go back to 8.0 with the nokia software -edit- that's for everyone, not just the ones with bitlocker

You still have Lumia Black. 8.1 is NOT cyan.

(lumia 625)Nah. I didn't have any trouble with the update.

You upgraded from the preview to the cyan?

The preview is an OS update the cyan is a firmware update for Lumia devices

Yep,mine too

Yeap, same here. L625 WP8.1 (Preview for developer) and updated to Cyan yesterday. No problem so far and in fact my L625 is running much smoother compare to before cyan update.

@Dhruv Bisht,same here with L625.Didn't have any trouble upgrading from preview to cyan.My phone works fine

I tried to download the update but my phone nokia 1520 says that its up to date. So i guess i am not infected so i will just wait. Or should i down grade??

They've halted it for all Dev Preview users, even if you don't have BitLocker on.

O okay. Well i will be waiting for the fix.
Thanks

May i know wat is bitlocker.. I'm Using Lumia 720 Wit Dev Preview 8.1 in India.. How to know BitLocker is on..

Yeah what is a bitlocker?

Encryption software primarily used by companies for protecting their data.... So if I understand correctly, those with company phones have it so companies can protect their files from hacks etc. Also, it seems those type of phones are the only ones who suffer the issue when updating to Cyan. I have read you can go to Storage sense and it should say if your phone is encrypted using Bitlocker.

It's encryption for the device when using company sync. It's also included in windows 7/8 for computer hard drive protection.

& vista

BitLocker is encryption.

Means?? How to find that my phone is having bitlocker.

If you open the Storage Sense, you should see there under the Phone label: "XX.XX GB used, encrypted."

If you don't know about bit locker than there is 99.99% chance that your phone doesn't have bit locker.

you'll know if its on. it's used if you connect to your company's network. if you don't know about it, then most likely you don't have it.

There is no bitlocker in India

Ok thanks...

Your device is not infected its not a virus. Unless you're on a company phone that uses corporate based encryption just stay put

"infected" *snort*

Even though my 1520 would get a lot of the improvements with cyan, I think I'll just wait for the fix.

Doh!

I won't be doing this. 8.0 syncs a lot less than 8.1, so if you rollback and then update you'll miss out on some of your cloud data. You'd have to do a factory reset after updating to Cyan so you can sync all your data again.

You can roll back and then update to 8.1 without signing into your Microsoft Account and then reset again and then sign in.

Except that I also don't know if Cyan is available for my phone yet (and now they've suspended it, won't ever know) so I may be stuck on 8.0 for a while. Easier to just wait for the fix.

If you are on WP8 than you ll get cyan as soon as it out for your phone

And lose any apps that are no longer available to download

You should revert only if you have BitLocker in your phone, but if you don't, just wait for the fix and rollout, because Microsoft have problem with the BitLocker

I was meaning if I want Cyan now, I'd have to revert and reset.

No need to revert. Just wait for fix. It means you ll get cyan a bit later than other, or possibly with other..

I don't understand.  If they paused the update for us on Preview until they fix the issue, why do I need to downgrade when there is no upgrade?   Ill wait for them to fix it to save hassle of downgrading.

Yes the the point, why should we downgrade when's there no upgrade.. We would just wait

It sounds like the Dev preview was the only update that was stopped. So if you go back to 8.0 you should be able to update

Exactly, if you are WP8 , you ll get cyan, but If you are on WP8.1 you ll have to wait for fox. No need to revert.

Still cyan update is not available for most of devices, you can check over here http://www.nokia.com/global/support/software-update/wp8-software-update/

No you don't have to downgrade. And even if you did there's no guarantee the cyan update is available in your region for your phone yet.

you'd need to go back to WP8. I'm assuming updating to Cyan with WP8.1 dev preview it should be fine and you don't have to wait for a fix unless you use BitLocker.

It sound like they've temporarily disabled the Cyan update for anyone on Preview. It may not be possible for Windows Update to hide based on whether you use BitLocker or not.

Microsoft has halted the dev preview update and not the cyan update.

Correction, they've halted the Cyan update for those that have 8.1 Preview installed.

Are you sure? I thought the same thing as Nik Rolls. Went back & read article and I understand that they halted the developer preview update that they released earlier today, not Cyan...am I missing something?

Nik, no, read.

Why you have to flash and then update again to cyan. If you Nokia data package manager you can flash directly to cyan. That way you can be sure there is no problem with the upgrade. So you don't lose on your cloud data everything will be restored normally.

They've temporarily stopped the OSDP UPDATE until the bitlocker fix is done if yoke gay a carrier locked device the carrier has to test cyan a and approve before its released

Welp, I cant revert back to 8.0 because I don't own a PC. So Ill wait for a fix before installing Lumia Cyan whenever it comes.

Good move buddy. It's not like the DEV version is broken right now. It's more of an issue with folks using Corp Windows Phones with Bitlocker turned on anyways.

What does commercial software mean? Do they mean 8.0?

It means non dev preview OS.

Yup.

Will just wait for the fix, since the +520 doesn't have the cyan update yet here in Morocco.

This is so bad news, the fix may take months, sadly Microsoft is so slow for WP updates

They are only "slow" in updating features, they are very quick with bug fixes.

Ya because the calendar app fix took for ever.

When the cyan rolls out for my device I will do all the downgraded and upgrades that day.

That's my plan. Although I don't use this BitLocker.

Even I don't use bitlocker. I'm busy now don't have time to do that. I will plan downgrading that day when cyan arrived for my Lumia 720.

Also planning to wait on the downgrade until Cyan release. Planning to backup to the cloud right before I downgrade, that way I don't lose any information when restoring(no missing texts or app data). The OS build should stay the same, so no failure when restoring the 8.1 backup to Cyan firmware instead of Black. (929/Icon) *theory based on a previous restore I did from 8.1 back to 8.0 upon release of the preview in April

Everyhting is synced with Microsoft account. All I need to do is just download apps on WiFi that wont take to much time.

+1520

Unless you have the bitlocker issue you don't need to revert at all

Yes, jfa1, what is wrong with these people, all over the place.

Just a question:
I have the preview, but haven't received any new updates (aka Cyan) and I don't use this BitLocker. Were I to downgrade, would the update come up right away, or I'd still have to wait until it reaches my device?

No.
One thing yoi can do is to wait for that preview versions will be upgrading and can install the orginal update or not.
Or otherwise, downgrade! Then, you have to wait for the update OTA reaches your region. Keep checking wpcetral for that unless you see its availabe for your region.

You don't need to downgrade, you don't use BitLocker. I updated my phone to Cyan while on WP8.1 Developer Preview, it went perfectly fine.

You don't need to downgrade, but you will have to wait for the fix before you can upgrade (unless you do a downgrade first). Microsoft have halted Cyan for those that have 8.1 Preview, even if you're not using BitLocker.

That's what I thought... Well, any news I'll come by and let you guys know. Thanks :)

Just do nothing for now. When you get the new update you may hit this problem. In this case you flash (downgrade) you phone and apply back the update. Just make sure you are at home and have PC arround when you apply the update.

WTF!!!

Why Microsoft Whyy?

I know I'm grandstanding and being borderline hyperbolic, but what sort of internal testing practices does Microsoft have that they keep missing these sort of things??

If you are looking for seamless, don't use a developer preview.

Lol...i was kinda thinking the same

I agree, but we've heard over and over again that the dev preview version of 8.1 was, in fact, the official version of 8.1 minus Cyan. If that were true, should this problem exist???

‘Minus Cyan’ being the key point. BitLocker is implemented at a BIOS level, and therefore is reliant on OEM firmware. Hence intrinsically tied to Black and Cyan. No one could have guaranteed that there would never be any issues.

Firmware and drivers are what it boils down to. Dev 8.1 has NONE of that, just the beta software that sits atop the actual drivers and firmware catered to your specific device. Testing is needed and is being done, but snags happen. And it's not just Windows phone; every platform does. :)

Bit locker full disk encryption??

Microsoft, are you fu*****ing kidding me?! -.-

No they are kidding fu*****ing you !

We all have been fuc****ed by Microsoft...

+3310

Lmao, comment (reply) of the day! Free internets for you, good sir!

Thanks bro :)

Before rolling back to WP8.0, how do we know Cyan is available? It shouldn't happen that we downgrade to 8.0 and then find Cyan missing. Am using RRM-821 UAE build Lumia 920.

Hard to know, unless you know someone with your exact variant who has got it. For this reason I'm just going to wait for the fix.

Microsoft will announce our you can find out here at when it's released

Just check the Nokia Lumia cyan update rollout page

Didn't have any trouble updating my Lumia 925 from dpreview.

I think update via nokia care suite is better, it's only one download.  

Yeah, if you will be erasing the phone anyways, why downgrade first? Just wait for Cyan for your carrier and use the Nokia tool to deploy it.

Why bother rolling back at this time when Cyan is still Under Testing for my Icon?

My thoughts as well. When Cyan becomes available, i'll roll back to WP8 and reinstall fresh with official wp8.1 and cyan. Watching this page until then. http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-north-america/

I took it as that's for people that can get cyan now as Microsoft only stopped Dev preview updates not normal updates.

Whyyy cant just make it easy for us MS u must listen to our voices ... Damn

Ftw. I dont want cables. Dont have pc. Tsk. Shouldnt have installed wp8.1

If you don't use bitlocker then its not a problem

I'm L625 user i use pfd app to get wp 8.1 pfd and i do Lumia Cyan update, and i have no found any problem what the problem are you talking about? The answer will help me......

Didn't you read the article? The problem does not affect you if you don't use Bitlocker.

Now someone really needs to tell me what bitlocker is and how to check it... ( i thought i was a technofreak...maybe not ):)

Me too :D

Yeah, help me too. I'm lost!

Bit locker is disk encryption done by it professional of organizations or industries to prevent the misuse of their employees mobile...

It doesn't prevent misuse of your phone. It encrypts the data so others can't access it.

Open Storage Sense, if you will see there "encrypted" under the Phone label, it means you have active BitLocker.

Thanks Mate ;)

Embarrassing situation for Microsoft and more hassle for the users. Oh man. But I'm doing nothing. Cyan is not rolling yet in the Dominican Republic and probably won't do until more than a month from now anyways.

Same!!! No point reverting back when Cyan is still under testing.

not really embarassing, it's just a kind of possible problem you agreed to when installing dp, because 8.1 is running on a not yet updated firmware

I hope everything gets fixed before Cyan is available in my 620.

I'm using the 12400 update on an HTC 8x. I haven't seen any issues. But I hope this update suspension only relates to the Bitlocker issue. Since there is no real way to restore an HTC device to some commercial working condition. Hopefully I can still receive updates in the future.

I have an HTC 8X also. Good news this doesn't effect the 8X. Bad news, I don't believe HTC will be upgrading the 8X, ever. If it wasn't for Microsoft and the Dev Preview, I wouldn't have had an upgrade in almost a year and a half! 

Verizon just rolled out an update for their HTC 8X in the US.

Wipe my phone and lose all my delisted Xbox games? Never!!!

This is crazy MSFT! I'll wait till there's a fix.

How is it crazy? It is a "Developer Preview".

I'll roll back if I encounter the issue or if cyan is out for my device and it won't come to me. Until then I will continue to enjoy 8.1 and hope cyan is delivered and I don't have an issue since I don't use bitlocker.

+1020

Sadly,.Microsoft slow like a turtle.. lol

The only real pain on a rollback is you need to reset the phone back to factory after updating Cyan so you can restore your 8.1 update. Just make sure you leave backups off so you don't overwrite it while upgrading. I could see people losing game saves though.

IsLumia 1320 users can able to download cyan update plzz comment

No not yet

It should be fixed by the time at&t decides to release it...

What is bitlocker?? And how I check it???

If you don't know what BitLocker is you probably don't have it.

I hope so... This revert thingy is a pain in the neck. I hope I've nothing to do with bitlocker.

Go to Settings > Storage Sense. It will list your Phone Storage like XX.XXGb with a bar below it indicating how much space you've used. Next to the XX.XXGb it will say "encrypted" - if it says this, you've got BitLocker, if there's no words next to it, you've not.

I ain't doing sh*t I already got 8.1 via preview so I'm good :)

so It'll be fine if I don't have bitlocker, right??

Okay.... So I need to understand this. If I have the Dev Preview and I DONT use BitLocker do I need to downgrade?

Yes :(

NO!

No.

No, unless you want Cyan now and can't wait for them to turn it back on.

yes, if you want to wait for cyan without waiting for a fix

Once I know that ATT released the cyan update, if my phone won't detect the update, then I'll revert back. Heck I may just revert back this weekend to see if that improves my battery life.

Oh..God...

One of the advertised features of the DP was being able to seamlessly switch back to the release channel once an update is available. This is lame. I'm not going to downgrade just to wait months for Cyan to hit my device /carrier anyway.

No for HTC yet

How can i downgrade 8.1 to 8,, I'm using L520 PFD..plz help..

Via nokia software recovery tool

It says on the article how.

If you don't use BitLocker then you don't need to.

If I go back to WP8....i ain't coming back [this is what I imagine some of the melodramatic WP fanatics will say] that and "I'm moving to iOS"

1. There would be breakdowns and they should figure it out the issues for those on preview versions.
2. M using win8.1 without Bitlocker, then why I have the problem?

I guess MSFT can't recognize who's on bitlocker or not, so they have paused the cyan update for everyone on dp

I love alcohol!!!!!!!!!!!

Its a hellava drug!

Bro I don't even understand myself.

I updated my 925 toh cyan. But there are no changes available. :(

This article seems misleading. That's not how I read the statement. It said "customers whose phones have been affected". It didn't say "customers who are running the Preview for Developers". Why would they be working on fix if they were telling everyone running the Preview for Developers to downgrade their phones?

Choices. If the user cannot wait for the Fix, downgrade. This is mostly for 625 and 925 users.

Not waiting. I'll drop back from this beta to go forward with Cyan. No biggie.

Before going back just check out whether you have got cyan or not

What beta?

Big hiccup for the preview program since we were initially told we could just get final releases with no issue. But, not a big deal overall. We had to do it with Win RT 8.1 devices too. We all knew what we were getting into. Beta ain't called beta for nothin.

If you already need to reflash the phone, just will till the full 8.1 with Cyan firmware is released then reflash rather than downgrade and then upgrade from 8.0. Silly advice by MS.

MSFT is totally nuts.....as for now da problem has come up with the devices using bitlocker only with dp....so they clould have asked only those devices to downgrade.....i have never used bitlocker, so why the hell do MSFT stop us from updating to cyan..???

I guess MSFT is not able to recognize who's using bitlocker

Waiting and patience with desparity will finally come to an end at a time when on your screen booting the cyan upadte and says "your waiting is worth". Lol

I installed the new update today. Does that mean I have to revert?

This is for everyone with dp, i would advice to wait until the cyan update arrives for your phone

That small update is to ensure you don't get cyan until fix is out for Developer Preview users

I just got reply from sam sabri on tweeter, he said that we just have to wait for the fix. So don't downgrade to wp8

You are right.

Flashed it already.

May I ask what is "Bit Locker"? Can someone break it down to me please?

Yea, help me too!

I think everyone in here no clue about Bitlocker.. They just pretending to know what is bitlocker.. :D ohh guys please answer thia question?.. Thanks

it's a full disk encryption, read the comments

Go to Settings > Storage Sense. It will list your Phone Storage like XX.XXGb with a bar below it indicating how much space you've used. Next to the XX.XXGb it will say "encrypted" - if it says this, you've got BitLocker, if there's no words next to it, you've not..

This crap about Mobile 1st isn't really holding up when BS like this happens.   No quality control whatsoever. Way to go MS!!!! Why is all this nonsense happening of late? We're turning into Androids and this wasn't the case last year.

That's the stupidest thing I've ever heard. Are they trying to piss us off and convince people to get an iPhone or Android? Get with it Microsoft. Hopefully whoever screwed this up will be part of the layoffs.

Misleading article "Customers whose phones have been affected should use the Nokia Software Recovery Tool to return your Lumia to a normal commercial software state before downloading the Lumia Cyan update."
Its crystal clear.
Customers whose phones have been affected

Plz fix it asap bcoz its not so easy for us to roll back as we have reached very far than a normal user with win 8 also u r the one who forced people to update through preview for developers to find any problems and checks before official release of Lumia cyan n finally u have put us ina big trouble many nokia retailers around the world are using n we people took the risk of warranty void

So what is bitlocker...

+920

+925

When a company deploys Windows Phoens to it's users, they will usually: Add a Microsoft Exchange account to the user's phone Enrol the Phone in System Centre Manager / Windows Intune so it can be centrally managed. Or both When that happens, the contents of the phone's "disk" are encrypted - it's considered good practice because employee phones can often contain senstitive data. Microsoft's encryption system is called BitLocker. If a phone is used within a company, it's most likely using BitLocker - which will be enabled without any interaction from the user - they won't be asked to install it and most won't know it's running. Hope that helps!

What is Wikipedia?

i'm not expecting any fix to come our way any time soon or ever. i'm pretty sure all 8.1 DP users will be forced to reset to get the final update. Even if it's a developper preview, it shouldn't such a hassle to update the device. MS is very slow at updating their os and they still can't figure out how to make it smooth. i do love wp but the terrible app selection, the features that get removed (while features should only be added and not removed), apps that get broken with updates that are not even tested, xbox music which is supposed a basic and predominant app became terrible and now this? the last straw for me is near.

MSFT is making us to go back to ios and android

they want us to buy an iPhone so we can go the ms store to trade it against a lumia...

It's all in your head ,maybe you want to go to that platform

Can i have your stuff?

Sam please explain in another article of this means EVERYONE running the developer version on any build number should go back to windows phone 8 a lot of confusion

There isn't, just some lacking common sense. The article is basically saying everyone with dev preview who haven't got the update must roll back to Lumia black (downgrade) hence the term roll back to the latest commercial release. As MS have paused the update for those who are running 8.1 dp while they work on a fix. Also some have updated to build 12400 which will supercede build bundled with the cyan firmware update. Thus you would not get cyan without downgrading.

So....I just installed the Lumia Cyan update on my 625 ( Unlocked, international version) with WP 8.1 Preview For Developers on it . So far i didn't have any problems. Should i uninstall the Preview For Developers app? 
With the Cyan update installed on my phone means that now i have the final version of WP 8.1 ?  I'm confused...

You have got the cyan update, you don't have to do anything... You are lucky one.. Btw do you have L625 or L925?

I'm from Argentina. I have a L625.

You have indeed been lucky - by the sounds of it: You have the "Preview for Developers" and have been updating the phone with updates from Microsoft. You do NOT have BitLocker encryption on your Phone - this is perhaps becasue it's used for personal use and not connected or enrolled with a company? Or doesn't have any Microsoft Exchange Email accounts that have encrypted the contents of your phone for security reasons. You've installed thhe Cyan update from Nokia becasue your telephone carrier has pushed it out and you're using a compatible model of Lumia like the 625 etc.

Phones with no memory card slot can only deploy 2appsbnot more than that but now he will paying for that in a big way

By dev unlocking you have that limit. Not related to memory card slot.

My dear u dont understand there is trick to overcome the limit only wid fones having memory card slot put two apps in phone insert memory card transfer to memory card then again remove card put more two apps to fobe memory then repeat the process but fones with no memory card slot cannot use this trick now u got it Mr hero

If I have to go back I rather staying with Lumia 920 till it stops working and never buying again a windows phone ever.

It is called a beta version for a reason.......

wow you install beta and get mad bc of bugs...just wow

it's not beta

I don't think you've read anything before you installed Developer Preview,just installed and expect all greatness ,smh

I figure by the time AT&T releases cyan this fall this will be fixed :P

I think clarification should be made in the article. The statement says "Customers whose phones have been affected should use the Nokia Software Recovery Tool to return your Lumia to a normal commercial software state before downloading the Lumia Cyan update." I believe this is saying that only those users who have actually experienced the issue with the failed update must use the tool to revert. Everyone else has been put on hold until a fix is in place.

I too believe the same.. More clarification is needed in the article

indeed, they don't say the upgrade from dp to cyan is disabled, they only temporarily stopped dp updates, so it's on the users with bitlocker to decide to take the risk to update to cyan or not, all other users will be fine

Got a question i dont have bitlocker but i used the recovery tool Will that give me problems pr can all ppl use that tool to go back and wait till update comes

I don't have bitlocker enabled, so do I not have to worry?

You have to worry until the fix is out

Its a preplan from Microsoft n that's y they had come out wid software recovery tool just 4 days ago as they were knewing that the problem is going to arise
They are not fools
They are most intellectual n brilliant people working for Microsoft

What? The recovery tool has been there for ages..

The recovery tool been around for quite sometime and its from Nokia not MSFT,been there before acquisition

I came up with the decision that won't upgrade to Lumia Cyan, instead 8.1 with preview for developers!

Me as well is thinking the same... As i hope 8.1 update 1 should be out for developers within few weeks

Yeah, way better!

People read the article. You're only affected if you have bitlocker

And I think the author was affected.

Is Sam affected?

How we check this our phone has bitlocjer enable or disable??

You don't have, you don't need to worry

Go to Settings > Storage Sense. Look at the section that shows the space on your Phone - it will say XX.XXGB of space - if it says "encrypted" after this then you're using BitLocker. If it doesn't no problem - and you should continue to wait for the Cyan update to be pushed out by your telephone carrier.

My L820 doesn't show any encryption as you described. My lumia is running WP8.1 DP but there ain't no bitlocker or encryption. So, with that said, I'm gonna go with your advice. Just wait it out

Looks like they trying to say Dev Preview comes with a risk as its used for test purposes, hence the official black to Cyan update that works properly with no issues for "normal users" lol

And what about L630 and L930 phones which were never on black update

When installing Developer Preview we all learned about that risk

True! So I guess this is one of the issues DP users will have to face.

All MS has to do is roll out a new version (non do) to everyone. Rather than everyone roll back.

So if I downgrade right now will the 8.1 with cyan update be available for immediate download?

No, cyan update wont be available until MSFT releases it for your device

Well depending on what model its available for lol go to the Nokia website and check on it.

Depends on which phone you have, what region you're in, and what carrier you use.

That's ridiculous, I am not gonna reset my phone, please fix it, MS, or I am shortening your stocks.

What about HTC 8X

Might have to wait on word from HTC regarding updates to their device

Its a poll they wanted from customers that their phones are working fine or not so accordingly bugs or problems can be solved
They used us at full swing also we took a big risk regarding warranty
They should have some courtesy towards us also should thankful to us for advertising windows 8.1 around the globe before official release

True!

Thanks to understand my views

What was the CEO talking about? Hot air if you ask for my humble opinion.   Those who were saying people @ MS use WP, I think you maybe wrong!? The evidence is overwhelming that these guys have no clue what is going ON! Whatsapp, games hub, calendar, HEXBOX music; etc etc! Whats next? I know customer satisfaction.   USB data connection still missing?

I guess the time have arrived for us to get an ios or Android

For you to switch platforms

Bitlocker usually is for windows pc not for phones it is just to encrypt ur drives which we do in pcs there is no way to find out whether our fone is bitlocker free or not

It is also for phones provided by IT professionals of industries

i was told that if you go to Storage Sense and it says "encrypted" by your main phone storage, that bitlocker is beingbused.

Stop blaming MSFT, problems are always bound to surface, they are just trying to minimize the number of affected consumers by halting the developers preview

you're right

R u really a windows user or just doing timepass

Stop blaming MS for sending out an update that bricked peoples phones? Ok, who should we blame then? Apple?

This is madness!!! Pure chaos!!!

Your comment is madness and choatic

The recovery tool has been for ages but dear they advertised n informed people to download it just 4 days ago its a management skill u wont understand

I found a bit of information about Bitlocker for those doesn't know: Bitlocker Encryption Windows Phone:
Device encryption is available in Windows Phone 8.1, but it must be set up at the enterprise level. In order to set up encryption, users must connect the phone to a network running Exchange ActiveSync and choose “RequireDeviceEncryption.” More information about Windows Phone for Business is available on Microsoft Website. Source: Techpageone Posted via Windows Phone Central App

Thanks mate, but I also found out that 8.1 pro can encrypt external drives automatically on setting up your PC... Is it possible that phones could be encrypted tho way? "source was wiki links from above comments" 925 ;)

I've never heard any of mentioned above, i guessed I'm not using them. Hehe

What kind of company is this??? This better be MICROSOFT!!!

Nokia was far better than MSFT

There is lots of competition in the market

Crazy stuff, because in order to fix the update from DP to official Cyan. They would have to go and fix all the updates for every phone lol debug the updates that have already been rolled out already and issue a new roll out. Wow Im beginning to think they want DP users to roll back their phones asap.

I almost thought MS did a good job this time.,!!! I was wrong, again a Frustration :(:( When do you guys think ahead of the race?? always behind with no back up plan...

R u there

Return to normal commercial software means?

Downgrade your Version of OS!

well, i am someone with DP8.1 and bitlocker in use. my question is: if i uninstall my MDM, will my storage become unencrypted, and bitlocker no longer used, and am i then free and clear? does anyone know??      

There's a link of MSFT where it have got Q&A about bitlocker... I am not able to recall the link but once you google it you would get the link

Bing it.. You mean right? :P

Cry the beloved MS; Bing NO, Google or search using chrome on W7!? Chrome which uses Google. BING is not there yet.

Here in India bing don't show the required result :( so we have to depend on google :(

I believe manog u have lots of free time to go for backup plan also wanted to know are u employed somewhere or a free lancer

Mr. Manog share some of backup plans wid us

I just updated my 925 to the 12400 build without the cyan..
What do I do?
Wait for a fix or use the recovery tool?
I don't want to flash my phone

Haven't you got the cyan update already as it was released for 925& 625

If I'm not using bitlocker can I safely stay on 8.1DP and still get Cyan or should I revert as well

Wait for the fix

I m frm india. I dont use bitlocker. Howeva i m using 8.1 developer preview. Is there a need to go back to win8?

No

Yes as bitlocker is in the os so you will get with os ..so beter downgrade to enjoy the cyan

Hello, please don't give wrong information better if you don't give any information.

No you won't. I'm using WP8.1 Developer Preview and updated my 925 to Cyan, as have many people. The issue is with the use of BitLocker, so you won't need to revert back to 8.0.

Dear I m also user of 8.1 of developer preview.tell me how can I update my Lumia 625 to cyan update.

Now that you updated to Cyan have you uninstalled Developer Preview?

Just wait for the fix, u don't need to go back to wp 8

Title is misleading

Exactly

Suraj when u rcvd those updates

Mr manog waiting or say dying to know about backup plans

@WPCentral -- Appears to be a lot of confusion on who/why/when someone should revert... Perhaps clarification is in order?

I agree nothing here makes me comfortable as to how I should proceed till there are more defined guidelines as it affects specific circumstances each of us find ourselves in, example my wife's Lumia 920 got today's update however it got pulled before I was able to see if available for my 920. So what to do?? I think we wait and see, by the way no bit locker in either case.

I have BitLocker. Hopefully by the time the update makes its way to the Icon the issue will be resolved. Correct me if I'm wrong but I'm assuming rolling back to 8.0 is going to wipe my mp3s? If so I'll just wait until it's resolved. 

It would wipe away everything

That's what I figured. I'll just wait until it's fixed. There's nothing drastically different in Cyan anyway. When they fix Xbox Music then I'll be in a  rush to update.

What model r u using Mr. Manog

Guys do one thing just download the firmware and don't downgrade when cyan update will come do all the downgrade and upgrade then I u want go enjoy the 8.1

And what if we get the fix via update?

Ok back to work as this is the endless topic with zero solutions

+920

Bye guys

See ya

Guys .. I am really confused now .. I don't have this bitlocker installed or whatever .. Will I still be getting the update ? Or should all developer preview users no matter what needs rollback in order to get the cyan?

Go to Settings and Storage Sense - if you're using BitLocker, it will say "encrypted" next to the Phone Storage XX.XXGB section at the top. If you've got BitLocker enabled, then you have two options: Wait for Microsoft to "fix" the issue with installing Cyan Completely wipe and retore your phone using the Nokie Recovery Tool and install Cyan that way If you've NOT got BitLocker enabled, then: Wait for Cyan to be made available by your telephone carrier - it *should* work perfectly.

So damn complicated msft for ordinary users like me.

Developer preview, was released for developers.... We can't complain, we accepted this sort of thing as a possible issue... So we really just have to roll with the punches... Sounds like there will be a revised update coming out again soon... So I'm Just going to wait and hold out on updating for now... If Worse comes to worse the Nokia care software is very user friendly and won't be an issue for most... Just be sure to backup everything important now though Just in case ;)

So u suggesting.....i go back to windows phone 8???
1. How downgrade of OS can be done??
2. Wot the hell?

This only applies to business users, with your spelling you are clearly not a business user.

Download software recovery tool , and downgrade

Thinking of doing hard reset today. After Lumia cyan, battery is draining like 20% per hour. 925.

Go back to WP 8?? Not an option! I'll keep my 8.1 preview thank you. My 920 runs perfectly, even better than it was on WP 8. Cyan can wait.

Yeah me 2 I wont revert

Disappointment... Just give me the update...

So, if we have to go back to WP8, what do we have to lose trying to install the cyan update? I for one am going to risk it, when it's available...

Well, as a Unicom user, I'm still waiting for the rollout fire my 925

Didn't have Bitlocker, but still reverted back to 8. No big deal. Transferred music and pictures to my PC. Took awhile for the software downloads but the reversal was very easy and went quickly. Running stripped down - no music/photos and few apps as possible until Cyan update.

My L1520 is unlocked and running the preview, do i have to downgrade to wp8.0 ? If so, wich firm do you advice ? Región ?

Please please guys i didn't inde stand any thing . Can You explain me what i'm gun do please

Microsoft should clarify a bit more. Not many actually frequent tech forums and might not understand the underpinnings of updating, flashing and stuff. If its a specific Bitlocker issue, temporarily removing the account that is administering BitLocker should unencrypt the device and you should be able to install the updates normally.

That might be true, clarification from Microsoft is needed.

This article is a fail. Wth is a "normal commercial software" and how does one return to it? The recovery tool is only for bricked phones and I'm certainly not hard resetting my phone/losing all my stuff over Cyan. They need to specify who this is addressed to, and if it's to all using the Developers' Preview, how to do it.

LOL Microsoft was doing everything just too well. They had to f*ck something up sooner or later.

I wonder sometime, if somebody at MS is doing intentionally to kill WP brand.

No longer acceptable, 1 every week. Whats next. Given the other half will get the boot i wonder!

Nah, they'll work better and faster now that they are together! Don't you remember? The problem was that the WP team at Microsoft was separate from the hardware teams at Nokia... /s

What if we remove our corporate email accounts before update? Does that turn off bitlocker by chance?

Sorry for being clueless but what is bitlocker?

Encryption.

Suck.

Well shit. Might be Android or IOS Bound after this debacle...It has become more than clear that the powers that be at MSFT have no clue what they are doing.... They announced 8.1 3 months ago...they said Cyan would be out by midsummer...they have had 3 months to test and release to carriers for ota approval and NOW , on the cusp of a world wide release they dsicover this??? How does a company of this size hae this much issue with a software upgrade/release??? Maybe Nokia ,made the wrong move, maybe they should hae just went into the Android market, because it becoming abundantly clear that the dip shits at MSFT have their heads up their ass. THey cant market , sell or develop for their own OS much less get the OS right...damn shame...the more they touch , the more they screw shit up

Developer preview.......

Your point is...?  

The point is Microsoft should have known about this issue during their prerelease testing. Not once their upgrade had started.

Thank you... My point exactly! MSFT seems to drop the ball way more than not recently! This was the second bit of news that upset me today coming from Microsoft... The other was the creative studio update... Horrible UI,and loss of the feature color pop

Currently android is also havinga big issue with their kitkat update ...so don't blame ms only ...secondly if u have installed dvp yesterdays update don't make any change as becoz pf this my battery life improved alot...

I guess Samsung or HTC users are SOL if their own firmwares posess the same issues. Hopefully that's not the case.

So who has the update?

Not going to downgrade my 920. If I can't update to cyan just because I'm running DP, so be it.

Ya me too have already hard reset my phone for 3 due to various reasons not going to go through that again

Damn, should I wait or return to WP8

I have developers preview and do not have bitlocker encryption enabled. Should I have to revert back too ??

No, I think you should be fine

This makes sense, I tried updating my Lumia to new update yesterday, (or whenever it came out kind of lost track of time), and it said I was up to date. I was like Noooo! Now I must wait for the dev preview lol, but I am a professional at waiting now.

They restarted the updates for preview for developers.

Such BS. So, will I lose all my saves again??? Probably.

I have no idea, what BitLocker is. does that mean I'm not affected? mine is country variant.

First when microsoft rolled out the preview 8.1 update I thought now everything will be fine. I have repeatedly said it and now again I am saying "Microsoft is a pure DUMB". No doubt! I am not expecting a fix anytime soon as ms is slow like hell. Shame on you Microsoft  

And as a point of principle, if the update is released quickly you shouldn't install it but hold on to your righteous indignation till you have fully shamed Microsoft.

By the way I have not updated to fourth preview for developers update( I am glad I was a bit late). And what do you mean by quickly. If ms cant handle it then no need to showoff the new os before its fully bug free. First download the preview update follwed by 3 more just to again revert back. Whats all this..a joke?

With the minimal improvements cyan brings to the 1020 and other 2012/13 devices, this is kind of a non issue. I'd rather do a hard reset when getting a new phone rather than now for the minimal update cyan is.

I don't know what is bitlocker....

So if you have 8.1 on your PC which you connect your phone to, chances are you are BitLocked???

Is cyan,out for the 1520 yet?

Been saying for a month.WP8.1 is crap without the Cyan Firmware.Glad that I reverted back a couple months ago from the Dev Preview.

Absolutely love 8.1 on my 920. Also happy to go without Cyan, does not bing much to me anyway.

Can anybody tell me what is "bit locker" plz

I've preview.... On my Lumia 720.... Do I've bit locker

I'm using a Lumia 810. So I'm safe. Yes! Wait... What?

For those who have dev preview and no bit locker, we can update to cyan normally, right?

Couldn't I just disconnect from my work account won't that unencrypt the phone

Downgrade?? Hell naaah. I dont even know if my phone uses bitlocker or not. I'll just wait it out.

Sam Sabri, how can we know that our phone has bitlocker enforcement? Is there any way to know it?

.......

I'm str8, but that sucks for those affected. Seems slower

Why is there so much confusion??? If you have to ask what Bitlocker is, you are not using it Only revert to WP 8 if you are using Bitlocker or if you have a corporate WP device.
The fact is, to all the whiners, MS have been quick to identify this and halt DP temporarily. I'm sure that a fix will be quick too. The Cyan rollout is unaffected....

mmm que pasa si combie la rom del telefono a una country variant spain la empresa no me puede bloquear porque ya no tengo su rom  y soy de Argentina de la empresa Personal XD

That's easy for you to say :-P

I'll say this. If in order to get Cyan, they would force me to roll back to 8.0 first losing all my data on my beloved 1520, this would be my Last WP phone (I'm due to upgrade soon). First, I have 128gb SD almost full with apps, photos, videos, so 8.0 simply can't host my apps alone on phone memory. Plus all the saves, information. If ill start clean, ill start with either Apple (had it before), Android (never as personal) or BB. I do understand the complications, but first they have to come up with smooth rollback procedure, (to store backup on local had or something...or whatever)

Well, until I see the update page on the Nokia website actually say anything beyond "Under Testing", I think rolling back to 8.0 is rather foolish, myself. /shrug Slighty tongue-in-cheek, but I'd love to see the Vegas line on whether Cyan/8.1 gets out from "Under Testing" or Microsoft fixes the issues with the Developer Preview first. ;)

I thought we couldn't go back once updated to 8.1? That's what I was told and just asked on Twitter and confirmed this...confusing!!

You can use the Nokia recovery tool and revert back to 8.0.I would do it just to be safe,running BitLocker or not.

Don't like this. This is the worst update any os update history. . The amount I time it has taken to nearly get here only to have stopped. Its ridiculous. I'm starting to wonder if they even know what there doing.

People!! Calm thy selves down! This is how beta software works. Y'all forget, a developer's preview is just that: BETA! Snags happen; that's just how it is, and not just Microsoft but ANY platform (Apple, Android especially). This affects a VERY minute group of people who use their device as an encrypted drive in BitLocker. If you don't like bugs, do us all a favor next time and DON'T install preview (beta) software! That's why it's not released yet: It's buggy and has to be fixed. And trust me, it will be. :) Patience, young grasshoppers! Things happen.....

And before I get pitchforks or angry mobs at my door, it's clearly disclosed on the beta terms and conditions you were given when you agreed to install this software. (Yes, fine print matters.) If this delay really is rectifying your lives, I suggest doing yoga. Or petting puppies. Or finding random fluffies from Stitch in Disney Stores to make you go, "Awww!!" Or laughing at a cheesy 70's flick from Mystery Science Theatre 3000 on Netflix. "Chief? MCCLOUD!" ;)...see? All better ;)

Anyone from india facing this issue??? As we have unlocked carrier phones

Not yet received any update of any phones in India.
There's no,problem,with the update as there are 2 problems.
1. On preview for developers are not receing the update.
Cause we are on preview mode and the update is somehow gets block technically, once they resolve the issue, we will get the update, so there's no need to downgrade on this case.
2. there problem for those on bitlocker mode with preview for developers.
Bitlocker ones need to downgrade to WP8 with Lumia black for parsing the update of Wp8.1.
And for bit locker issues related, they should wait unless you see the sign of hope!- to that point where downgrade is the only solution with confirmations.
Wait for Microsoft to reply.

I guess nobody. In india I dont think anybody has bitlocker enabled device  

Ya ,i never heard anything about bitlocker before. Hoping for a smooth update...dekte hay kya hota hay :)

Hmmmmm yr me jab Moring me wpcentral open kiya to sirf ye new dekhi so actually I don't know ...

My Lumia 625 also didn't get cyan update.I m using preview for developer.

So big question here. I don't have bitlocker. When Cyan comes for my Icon. Should I download it? My boss also just downloaded 8.1.

Pfff

wtf

There's no,problem,with the update as there are 2 problems.
1. On preview for developers are not receing the update.
Cause we are on preview mode and the update is somehow gets block technically, once they resolve the issue, we will get the update, so there's no need to downgrade on this case. 2. there problem for those on bitlocker mode with preview for developers.
Bitlocker ones need to downgrade to WP8 with Lumia black for parsing the update of Wp8.1.
And for bit locker issues related, they should wait unless you see the sign of hope!- to that point where downgrade is the only solution with confirmations.
Wait for Microsoft to reply.

Hahah this is so lol. How dare my beta software have bugs of any kind?!?! Lolololz

I m confuse, look I am using Lumia 820 does I need to follow this proses or I just need to wait until it fix....? Please help

Who would have thought MS OS having bugs in the update. We should be used to it by now.

Microsoft suspended 12400 update?? But why??

This is quite confusing. Hope they fix this thing soon. I really don't want to go back to 8.0 after using 8.1 for so long. The Cyan update is not released for my phone/region yet. So, I have to wait anyway. For those whining about MS not caring blah blah... This is a preview for developers, not a final version. You were not forced to get it. You voluntarily installed it, as a beta tester. Beta versions are expected to have bugs and that's why they are in beta. If you don't want all this bugs and testing things, just wait for the final release.

Did anyone get lucky for the cyan update for Nokia Lumia icon running dev preview. My phone says..everything is up to date.

MY EXPERIENCE....                                                     Downloaded WP 8.1 developers preview 8.10.12397.895 for my Lumia 925 and removed my account for Preview For Developers. On 16 July 2014 I got Lumia Cyan update (Nokia update of size 114MB). Installed the Lumia Cyan (Version 3051.50009.1424.0002) update without Bit Locker issues. Update was successful and then I noted features like Brightness Profile, 5.1 Dolby, Equalizer for speaker etc. are missing. Then I tried resetting and updating all the system apps and still nothing.                                                     Then I downloaded/installed Nokia Software Recovery Tool and it showed "Install" which is Lumia Black firmware. The size of update was 1.43 GB and downloaded it. After download the software doesn't move to the installation process, again it tries to download 1.43 GB. So I cancelled it and tried with NSU and same issue occurs. So downgrading from Lumia Cyan to Lumia Black is not possible according to my experience. 5.1 Dolby is available only to Nokia Lumia 1520, 930 and Icon by Nokia Care US.                                                       Anyone with Windows Phone 8 updated to Official WP 8.1 + Lumia Cyan update got Brightness Profile?                                                       Anyone with Windows Phone 8.1 Developers Preview updated to Lumia Cyan update got Brightness Profile? 

With that issue im happy I don't have the 1520. I can just see someone's camera coming on during a moment that would not be appropriate to be taking pictures and have those around you not believe that your phone does that on its own. I used to work for a defense contractor and camera phones where banned on property, everyone had one though and ignored the rule so they finally caught up with technology and said okay you can have them just don't ever take a picture of anything at work.

Great

Great! I don't have a windows pc to hand perform the downgrade, I use Macs :(

So confusing ..

I'll roll with DP in cyan comes out for L520. I have the Nokia update tool installed on my work computer and at home. Should be able to directly flash to att cyan :)

So confusing

I'm getting a 925 next month. So good luck to anyone whose going to try to update my 620.... P.s. 925 Cyan Update is available!

Hey does Lumia 820 is bitlock or not?

I really like reading WPC but I think this article is a complete misinterpretation of what MS original statement says. Because they say: "affected users should return to commercial software". They mean people who are affected by the bitlocker problem. Everybody else who is still on DP8.1 should simply wait until they fixed the issue and continue the update process. Nevermind that people with DP8.1 could do nothing else that wait because the update is halted - except from stepping back to WP8 if they want to.

Can't we just disable (uncheck Preview for Devs in app), get 8.1 update, before installing Cyan?

Since Cyan is still listed under testing for Lumia 1520, I'll wait for it to become available before doing any thing drastic

What if I uncheck box for preview? Does that put me at stock ota uodate? Posted via Windows Phone Central App

I have to believe this fix will be pretty quick. The majority of devices, Dev Preview or not, have not yet begun the process of updating the OS and firmware. However, last count was I beileve 14% of Windows Phones out there were running the Developer Preview. They will get this taken care of and considering I have seen estimates of when current users will get the update ranging from "weeks to months," I think that unless you have the bitlocker issue you shouldn't need to reset your phone to factory OS.   Disclaimer: just an interested party sporting Dev Preview who will not just jump to downgrade. Not responsible for what anyone else here does, nor do my psychic powers extend to the offices of MS engineers. ; )

Hey does any body can please tell me that my Lumia 820 is bitlocker or not ... Does I need to worry?

First of all.i must thank you nd wpcentral for being the biggest and the only source making our wp's lovable &amp; updated.

where's nokia's statement suggesting the 8.0 rollback?

Hey does my Lumia 820 is bitlocker

I can't afford to hard reset my phone... Hope MS provides an alternative

What the hell it so frustrating

If its not broken why worry. Wait for your turn.

One of reasons I wait for the 8.1 to come OTA.

I won't reset my phone from WP8.1 to WP8. I will install the update when it will available.

Uff...>_

I'm happy to wait for the patch phone had no issues my end

Still nothing in the UK

No updates here. 1020 UK

http://www.nokia.com/global/support/software-update/wp8-software-update/

I don't get it: new phones are running the same version of WP8.1 than the dev preview, and they already came with Cyan.
What about those ones? Why are they unaffected (if so)? Does it mean that companies will have to wait for a fix or disable bitlocker in the meantime?
Thanks and sorry if it has already been clarified :-)

Yesterday I downloaded Cyan update . Before that I use #WP8.1 DP . But I'm having some issues that some of the features in #Cyan update are not showing in my phone like in status bar near wifi signal arrow icon will show in Lumia 630 . But for me it not showing .

I guess the good thing about having one of the first WP8 phones to get EOL'ed is that I don't have to stress out about this stuff anymore.  No Black or Cyan for me.  yaaay.......

Well its going to take Verizon about 5 months to roll out the update.....sooooo

There no option on creating folders on cyan update.
So wait for WDP updates...

great reverted back to 8.0 from 8.1 dev preview update 3

Is it all who are running the dp or those that have bitlocker enabled on there phones

How many people moaning on here. You have to read between the lines here. Firstly Apple upgrades have certainly been floored in the past with a new IOS rolling out followed by a patch to fix it and Android are the same lol they even screwed their own GMail service up which made the phones red hot. But thats not the point, the point is everyone jumped on the band wagon for the Preview for DEVELOPERS the name in the title i.e. DEVELOPERS. Its designed for people who have a bit of a clue what they talking about. MS need to roll previews out so that new apps can be designed in readiness for actual rollouts of a new OS and test the platform. Its a bit like a drug trial, think about it who knows in a drug trial how a drug will effect a diverse range of people. Well same here MS has to take into account how a wide range of people use their phones with a wide range of apps on a fairly wide range of harware devices. Not an entirely true statment but DEVELOPERS (as in the title of the preview 8.1) are meant to be people who can provide educated feedback to MS on bugs and issues whilst also providing apps ready for the market place pending the official rollout, also to upgrade pervious apps to the new OS. In this case everyone wanted to be clever and show off saying to non developers "listen to me how clever am I, this is how you get your hands on 8.1 preview" even apps were built to do it for those who could not understand the basics. MS should have locked down and controlled the preview rollout a bit better. Now people who are not technically minded have locked phones and running around like idiots wondering what to do next and how to recover. It happens, they will fix it and if they have given a statment on it then the fix will probably be soon. But the morel of the story here is unless you know what your doing then simply dont install a preview of an OS. A preview is not a BETA but in some ways it is a little like that, its a test and the official roll out with have new features or updates in the background. All those muppets running around thinking they are clever and telling everyday users how to go about getting 8.1 preview are to blame and as it has now proved a preview can cause issues as it has done here. Those with preview who have a good understanding and know what a preview is wont be flapping as they know how to get out of it.    

In fact to go a stage futher as there are some right dumb people who cant read. It is only effecting those with preview 8.1 and who have bitlocker, BitLocker is encryption software that will be distributed via normally your I.T staff in a business to protect the phones data. You can have BitLocker as a personal thing to. If your I.T staff have rolled out a preview with BitLocker then if that company is not involved in OS development then more fool them as it is not professional to use a preview to run a business on, so they will have to eat some humble pie and fix it. If you have BitLocker for personal use and the Cyan update is available for you the READ the atricle it tells you what to do. For the majority of people the Cyan update has not been rolled out so dont worry see if a fix comes along first before doing anything. The chances are it will be fixed with an update in the next few days (weeks) and you wont need to do anything. Or MS will anounce that everyone must roll back to commercial OS. They have stopped updates to both preview and Cyan with preview while they fix the issue.    

Still waiting for the update from developer preview to official 8.1 (Samsung Ativ S). I guess Microsoft is mostly focusing on Nokia since they own 95% of the WP market share.

How to downgrade from dev.prw.?

How to downgrade?

Jan read the article that started this post it tells you what to do there! But you need the Nokia recovery tool and as my post suggests in the future mate dont download a preview unless you understand what you are doing. Developers know that very often a preview will need to be reinstalled a few times as they develop apps or programmes. They will use a secondary PC or phone just to run it on for that very reason

Each and everyone should downgrade to windows 8 or only who is facing problem to download cyan update. Posted via Windows Phone Central App

if they're gone from the store you'll loose them anyway, when upgrading, all apps get reinstalled

I'm using WP 8.1 DP , what should I do now ?

It seems people here simply don't understand or haven't read the article properly. Has your Windows Phone been given to you as a work phone from the company you work for? No? Well then piss off as this thread doesn't apply to you.

Well said it is amazing how people cannot read, if they that dumb then how the hell did they manage to get preview, I mean they would have to type their own name into a box

Updated my 925 with Cyan 2 nights ago without any problem.
Fyi, I don't use Bitlocker.

Nokia alone was just perfect , they kept their promises timely,did everything right, but after merging with Microsoft problems are occurring every moment...

I just confirm with nokia manager if your phone has not bitlocker enable so no problem will come just stick with DP 8.1 and you will get update.
And not to downgrade to wp8.

compliments for the title

Works great on my 925. Not using BitLocker.

I´m already updated to Lumia Cyan with my India spec Lumia 925. I had registered myself in the Developer Preview program. But there were some issues with too many apps, and i had to do a hard reset of the phone, which reset back everything to factory settings with OS still in 8.1. It could be that I just got lucky with mine ;)

Not worried. I'm on ATT. Be about I'm guessing a month.

Psshh.  On AT&T you'll be lucky to see it by Christmas.

Silly microsoft. This thing just made them looks more stupid as a company. Slow update for this stupid OS. Lack of basic features.
Even 10 years older OS like symbian in Nokia N-gage still better than WP.
Don't yet call WP as a smartphone. Stupidest thing ever made.
Years of waiting in WP just make non sense. MS always dissappoint their customers.
I still wonder if Nokia never use WP. Why you don't use android on L1020? I bet that will be better in all case. Monster camera, friendly and functionality OS. Not like now, monster camera but not supported enough with gargabe.

Go to another platform then and stop moaning you have a choice

Oh how we love to complain. We have a developers preview which no other is has. We are getting an update without having to buy a new phone, which no other is has. Let's chill for a second, have a cup of tea, burn a candle and wait a few days for this thing to be over. I'll just keep my dp until the update is fixed.

Well said matey

Wth is bit locker!!

FFS its amazing how some people on here even manage to write a comment or even use their phone as it seems they cant read. You would have had to sign up with MS for a developers preview which means filling out a few simple boxes on screen. This obviously means you have a slight education and can read, so READ THE FRIGIN ARTICLE and stop peeing everyone off asking what should I do now. Pathetic. If your stuck ask your mummy she may know.

No issues here. Installed Cyan update for my Lumia 925 (Finland) with PD days ago.

Well this is a big shame as I don't own a Windows PC, only a Mac, and they don't make this software for the Mac. Just tried the PC at my office and it is locked down by the IT team :(    Oh well mine doen't use Bitlocker so i will just stick with the DP until a fix is sorted. Phone works great anyway, minus a couple of bugs, so I'm a happy chappy.

.

What is bitlocker and how can I know if I got it

Am just here for the comments

This is apparently only Lumias. I have Bitlocker enabled on my Ativ S Neo and never had anything break as yet. Weird.

So, those of us using the preview, but aren't having problems with bitlocker, should just wait for Microsoft to fix it unless we want Lumia Cyan *really bad*. Even then, my network hasn't approved the update yet, so I'll still be waiting even if I do downgrade...

Don't have an idea. Running dev preview build 12397. What should I do people? L520

Tell the person who typed this for you to read the article out loud to you with pictures if necassary then you might know. Obviously you cannot read what is being posted!!!!!!!!!!!!!

I cant access to files after cyan update with preview for developers. Lumia 625

What's bitlocker??

I am using my phone with preview for developer but i already get the update with out any problem ! Now my Nokia Lumia 625 is running with Lumia Cyan update ! But i don't get the update which was lastest for preview for developer ! :(

I am running on preview for developers and yesterday i succesfully downloaded lumia cyan upadte without issues with my lumia 625. Should i still use Nokia Recovery Software Tool?

So how to different lumia with bitlocker or without bitlocker? Because i am users Lumia with preview for developer #New user
And what i can get any trouble if i'm not downgrade my device? #Lumia 520 user

I update my Lumia 925 from preview to cyan without any problems ,

This article is too alarmistic, Sam sam....

I completely agree.  I am sure this comment will be lost in what is now 4 pages of comments, but holy cow is this article alarmist and misleading.   Microsoft's statement as quoted "in full" says people that have had the Bitlocker problem need to revert their phone to 8.0 using the Nokia Care software.  This is a small portion of the population of 8.1 DP users. Given the information from Microsoft to this point, I expect my non-Bitlockered 8.1 DP phone to upgrade to final 8.1 and CYAN just fine.   Peace.

I just hope there is a new update to dev preview soon, my battery had been trashed ever since 8.10.12397.895!

I was using the dev preview on 925 and was able to get the Cyan without any problem in India!

How i know if i use BitLocker?

920 user here. Doesn't matter, it's not like there are much more benefit to us running Cyan update so I can simply ignore it until the fix and update available OTA.

[question answered earlier]

Wow. 4 years of WP for me, and they give me this bull in 2014 while I'm still waiting for the "big thing" to happen. And no 8.1 wasn't good enough tbh. This is getting ridiculous. What kind of company this big tells their users to "DOWNGRADE". It's embarrassing. 

I update my Lumia 625 to cyan .....i dint had any problem !! And phone is f9 and running normally !

Should I downgrade my Lumia 925? I have Windows phone 8.1 preview for developers. But I don't have bitlocker. I have already installed cyan and I think it works fine :P Help what should I do?

If u already have Cyan , then why should u downgrade ? :o just chill, enjoy ur smooth lumia ...   

Does your Lumia 925 contains Brightness Profile under SETTINGS>DISPLAY? My Lumia 925 doesnot contain this feature with 8.1+ Lumia cyan. I tried to downgrade my 8.1+Lumia device but I can't install Lumia black or wp8...

I already downloaded all the updates except this very latest one using the preview for developers application, will I still be receiving this latest cyan update if I uncheck the "preview for devs"? Kindly help me on this issue.
Btw, I haven't experienced downtimes to this date. The update coursed through the preview for developers version seems to be working fine on my Lumia1520.

Jus out of interest... the Lumia Cyan update is only for 925, `for right nw ?

One stupid question. I am in Portugal using Vodafone PT but the phone is unlocked. I bought through eBay Spain but the manual and the case are all in English and it is CV GBIE. What country is my phone. I am asking this to be able to see when cyan is available to my phone. Thanks

Go to the about screen, and look at the "carrier", most likely you have the country variant.

I wish I didn't have the developer preview :/

What is bit locker Posted via Windows Phone Central App

http://lmgtfy.com/?q=what+is+bitlocker%3F

Wasn't it said that once you had the preview, you could not revert.

Hum, here on Lumia 625, Region : MEA (Algeria), on WP8.1 DP, Updated to Lumia Cyan the 15 July, and no problem as far. For the Lumia Cyan update : Did not noticed a huge difference, some aesthetics changes like the arrows over the networks (WiFi & GSM Signal), of course Extra+Info showing "Lumia Cyan" in a flashy "Cyan".  No changes in the battery behaviour, Cortana seems to load more faster. That's it for now :)

Just can't believe Belfiore is still running WP team... How many fails you can make before get fired at MS

And what about all the other phones :(.. HTC has to get to work, hahah

I'm waiting for the fix as well. Hope it comes soon.

Pls help if my lumia 720 dont get this last update and working good its need to back 8.0???
( my English is bad sorry)

What is bit locker and how do I know I use it???? Please tell

http://lmgtfy.com/?q=what+is+bitlocker%3F

i upgraded lumia 925 from developer preview to cyan with no problems at all

I hav Lumia 525 with pfd WP 8.1...no bitlocker...cn i update cyan without return to normal soft..or i hav to first returned to normal soft..

Terrible .... MS & Nokia ... Terrible is the word for u guys

Thats it! I'm done with this preview for developer s#!+ Never going to install dev prevs again! Too much hassle for little pleasure!...

Can't they just halt the update for phone running WP8.1 DP with Bitlocker enabled?

Got the update yesterday on my p4d Lumia Icon, no problem : http://1drv.ms/1mPQaNY

Sorry for the off topic , can anyone tell me the best app for lock screen in 8.1

.

I'll wait for the fix, no rush

If I use the Nokia software recovery tool to downgrade,will my phone data be lost?

No need to downgrade..i have update my 925 from P.D

Did you got Brightness Profile?

Noooooooo :(

Will wait for the fix...
/Lumia 920 with WP8.1 Dev Preview

So much for the pilot... Gee thanks MS. Going to lose all my game data, though on the flipside this will probably get rid of the annoying battery bug once and for all. Where the o/s things battery is flat when it has sufficient charge to reboot. Several soft resets force it to clear out if the simple off / on doesn't work.

WTF microsoft .... you are bitching too much about this update or either this blog is creating too much wp 8.1 talks when it isn't even coming 3 months later the preview ... i mean seriously WTF is hapenning bitches 

Until T-Mobile U.S. releases Cyan, I'm just going sit still on the DEV version. I'm so use to all the features that going back to WP 8.0 wouldn't work out for me. I've said this before WP 8.1 is finally on par with iOS/Android. WP 8.0 would feel like a "feature phone" at this point. :-0

Same here, I'm going to wait until cyan is released before downgrading. This may work out better for us as I doubt we would get an entire o/s update and firmware update when updating to cyan from dev preview. As those who have updated to cyan from DP are saying it was pretty quick. That means, the bugs that were there previously would most likely would have stayed.

Damn! People who are claiming that this going to force you over to Android and ios? Really? I find that hilarious lol, losing their temper over a software update... First world problems. I'm on build 12400 which has been paused so I need to downgrade T get cyan, yes I'm pissed about that but nowhere to the level, that I would proclaim this is the last straw :P. Alot of people out in the world have to deal with worse problems as opposed to dealing with a botched update release, so chill!

Well these are timely news huh? I repeatedly said it was a good idea for MSFT to release Cyan to dev preview users so that we could try it out, fix some of the issues with our devices and overall help MSFT. But no, stubborn MSFT again. And even more stubborn WP users who kept arguing this wasn't needed or MSFT shoudn't bother. ha ha. who's laughing now!!!

Microsoft only recently acquired Nokia's phone division so they couldn't release the Nokia Cyan firmware update because they didn't control it.  It's not that Microsoft was "being stubborn", they had no "legal" right to release the firmware update.  It belonged to Nokia, not MS.  Now that Microsoft owns Nokia phone division (Microsoft Mobile OY) future updates will most like contain the firmware updates along with the OS updates, just like Apple iOS.  This is probably why Microsoft acquired Nokia's phone division, so they could have full legal rights to the firmware for the devices and include the firmware with the OS and can subsequently bypass the carriers for future updates, just like Apple does.  Unfortunately, this will only apply to the Lumia brand phones.  Other WP brands (HTC, Samsung, etc) will most probably still need to get their firmware approved by carriers first (speaking mostly of phones within the USA of course).

I'm using 8X with 8.1DP and didn't receive build 12400

Seriously? Didn't they say they have 3 million phones with 8.1 dev preview on them? and they expect those people to revert back? We were all told it would be no issue going from the dev preview to the final build. If that wasn't the case, I probably wouldn't have done it.

CN sm1 tell me what's ts bitlocker??...is t an app or inbuilt code n WP 8.1 pfd.Im usn Lumia 620 with pfd n is t mandatory f me to downgrade to wp8 in order to gettcyan update???

L625 running dev preview and updated to cyan, no issues

Did you got Brightness Profile?  

Nope, didnt get any of the promised new features, identical to the dev preview apart from an arrow on the wifi icon

So if no bitlocker u don't need to turn back to 8,right

I friends I m new users to wpcenteral . My Lumia 625 is in preview for developers. 8.1. Cyne update to my country INDIA has come but my phone update say it is up to date. Plz help me

Read the above article. Lumia cyan Update is temporarily blocked/stopped for the devices running with Developers Previw WP 8.1 OS for solving some issues/bugs related to bit locker problem.  

No problems here. Installed yesterday without issues.

Article headline is misleading. People affected with bitlocker update issue while on DP only would need to fallback to WP8.0 by using the Nokia Recovery tool.

Nokia support page is showing latest firmware revision number 3056-40000-1349-2001 , but my Lumia 520 is already showing the same latest firmware revision number while checking for current version by going through Settings > About > more information > Firmware revision number. M using 8.1 dev preview ND phone is showing Lumia black instead of cyan.then why it's showing latest firmware revision number ? Arrggg such a confusion

this temporay pause doesn't bother me in the slightest becuase...1) I don't use Bitlocker 2) I am using 8.1DP on my Lumia Icon but even if there was no pause I got the 12400 update today I still wouldn't be getting Cyan because 3) I'm on Verizon Wirelss and they are currently "testing" so it could be weeks or months before I see it show up on my phone. so all I can do is just sit back and wait for 1) microsoft to resume the 12400 update rollout 2) verizon to finally release Cyan. Reverting back to 8.0 is pointless.

Anyone with apps installed to SDCard wont be able to return to WP8 unless they have the same sized internal storage as their SDCard   I have a 32GB SD, and an 8GB Internal, not happening

BS.......  I don't know where you got this from but is totally wrong. I have a 64gig card and flashed back with no issues.  4 pages of people who primarily can't read past the headlines.... Unbelievable that people's comprehension levels are so low with regard to what they load on their phones and then raise such a fuss over.  I guess I am glad to come to WP from Android and learning to root and flash.  People need to research the inherent risks before taking anything except official non-developer  OTA updates to their os's and not sign up for programs like this. Things like this always is a possibility and you have to deal with it.  The sky isn't falling and to whine about losing data or anything else means you shouldn't be using the developers preview and stick to official updates and firmware. 

Did you read what I said? With WP8 you can not install apps to SDCard, so if you have an 8GB internal and 32GB worth of apps on an SDCard, what you gonna do then?

I read exactly what you said, and you can return to 8.0 regardless what size internal you have. What you have on the external SD card is irrelevant since you are using the Nokia care suite.  It doesn't matter if you have a 128 gigs of data on the SD card... you still can revert back.   Yes... You won't have the same functionality of 8.1 with being able to utilize the SD card, but that is not what you said. 2 totally different things here.. and something the individual should be aware of before signing up for the developer preview..... since it has been gone over countless times on this site 

wow, you're still not getting it are you... If you have 32GB worth of apps installed on external sd, and only an 8GB internal storage, then you will lose almost every single app you have installed by returning to WP8 from WP8.1 Hence you can not return to WP8 if you want to keep your apps installed, which for the majority means they can not return to WP8 Feel like Im in primary school having to explain myself over and over

I think what Microsoft is saying here is that if your are having issues with bitlocker after installing Cyan then use the Nokia Recovery Tool to reflash to Windows Phone 8 and then update to Cyan. I don't think they are saying that you should downgrade from Windows Phone Developers Preview before updating to Cyan. Not everyone has been offered Cyan just yet.

What is bitlocker?? I don't have any issues when updating 12400 preview for developer Lumia 620

How do I downgrade my phone? Lol. I didn't know you could do that.

well I have L930 bitlocker an exchange server and crypted memory. I also suspect that the daily freezes and heat issues on L930 are caused because the problems of this combo, maybe the auto sync of e-mail is causing that. I have switched the e-mail syncs to manual lets see if that helps. on DP with my old L920 I did not suffer any problems with exchange e-mail accout, no sudden zreezes or any other problems.    

Wow.... There's a lot of confused people commenting here!

Okay. Thank you Microsoft for making things more complicated. I'm gonna stick with Preview for developer. Don't give a shit about cyan update.

I guess MSFT should have proceeded with the update and said that who ever is facing the bitlocker problem should use the recovery tool to sort the problem.I think the percentage of people who face the issue is less than the people who are waiting for the update.

I hope this bit locker bug gets fixed before cyan releases India.

Ok m back to black update :D Seriously, I love this music hub very much!!

i have restored my phone to windows 8.... when will be the cyan update available in india for lumia 520??

never

Will this is unfortunate as it fails every time I try to roll back my sister's Icon.

I feel really sad for the people in the U.S. on AT&T with the dev preview (that don't use bitlocker) that are going to "roll back" to 8.0 because of this article when they don't need to at all... I really hope Dan or someone posts an updated article that clarifies this apparent confusion. People; if you are on AT&T in the U.S., and have the 8.1 dev preview installed, and you do not use Bitlocker, you have no need or reason to "roll back" to 8.0! Just wait...

Anybody has received the update on the L1520 ? Pls share his\her phone rom versión so we can all update. This is kind of frustrating

Well gee, I guess I have nothing to worry about then. -810

i've noticed some wifi connectivity problem in my lumia 720 after previous night update.....

until I know Verizon is rolling out Cyan, I'm going to stick with 8.1.  No point in going back to 8 and wait a few months...

Pfft... now i don't feel so bad for not opting for 8.1 Preview :)

so that's why my HTC 8X didn't update this morning

I have a mac so I cant use the Nokia Software Recovery Tool so I guess Im forced to just wait for a fix then unless theres another way to go back to windows phone 8.0?????

I have a mac so I cant use the Nokia Software Recovery Tool so I guess Im forced to just wait for a fix then unless theres another way to go back to windows phone 8.0?????

Sigh, I guess when I think about it, I guess dont really care. I dont use Bitlocker, so it might not effect me anyway. 1. We will be waiting for the Lumia ICON offical update for a while (chances are this will be fixed before the ICOn gets it). 2. I was planning to do a hard reset anyway when the final hits, so it just moves up my time table a little bit. 3. WPC should report when it's available for the ICON, I will try to download at that point, if I cant because I am on the DP, I will finish up what I need, then rollback. All I know is I need to finish up 2 games for all the achievements on them before it hits for the ICON, if it comes down with out rolling back, i will hard reset anyway

Lol....first us(developer users) were flaunting the 8.1 in front of wp8 people (who were waiting for official release) and now they've got the time to flaunt. And us.....*poker face* :P

I really don't wanna comment but... what's wrong with some of you people?! Read the article, read posts, stop asking questions like what is bitlocker, when cyan is coming to my country or other stupid questions like what should I do now?! READ. You already have answers. Come on, and let us other wp central readers find what we want, help eachother with some issues, comment on them...and I really don't wanna lose half an hour scrolling through bullshit questions to find some helpful stuff

Don't be so rude

How can I downgrade my 920??

How can you tell if you have bit locker turned on?

After you update your phone to Cyan recommended hard reset? Why?

So basically, you have to restore your phone, and erase all your settings? Hey, thanks Microsoft (shakes head).

My only question is, are there really this many people with no reading comprehension on this site or is there some kind of mass trolling going on?  Edit: I will admit that the article title is a bit alarmist and incorrect though.

Let me test my reading comprehension skills...since I am using dev preview 8.1 on a Nokia 920 there is NO NEED TO DO ANYTHING TO MY PHONE BECAUSE THERE IS NO CYAN UPDATE AVAILABLE FOR ME YET. And by the time that ATT gets around to sending it out to us MS should have the problem fixed.

Using Lumia 925 with developers preview. No updates available. Still using Lumia black.

If i understand it right, users using Preview for Developers should downgrade it to WP8, and then try to search for phone update for Lumia Cyan?  

I just bricked my Lumia 1020 with Nokia Recovery Tool. Can't believe it.

I don't use bit locker so don't have this issue even though I had dev preview + cyan. However I still get audio glitches at the end of songs when using the new XBox music player so I plan to use the Nokia tool to revert back to WP8 and do a full 8.1+Cyan update to see if that fixes it.  If not then there is still definitely bugs.

Peter, are you 100% sure this problem is caused by sw? First I would perform hard reset in this situation. Next step would be a clear installation of all settings and applications you want. Not from backup. Than check if glitches persist. If yes, than you can go in your way. My guess is it could be hw problem. But you should check it. For to revert back to WP 8 and Black I use Nokia Care Suit – recovery. It is not so difficult to use it. For download of software I use Navifirm. I am on Nokia 925 with PFD WP 8.1 and official Cyan and it works without a hitch.

I intend to use the Nokia tool to revert to 8.0 Black and then update without dev preview app turned on this weekend. The Nokia tool wipes everything so if that doesn't fix it then may be it is the hardware but if that were true I'd be most annoyed since my 925 is less than 12 months old.

Peter I understand that I feel your pain. I wish it could be a sw issue only. Pls let me know . You are right Nokia recovery tool will wipe your phone and install clear system on your phone and than You will see.

Decide to start the process now, currently the tool is downloading the old version of the software - 60%. Fingers crossed. Oh well my phone only has 16GB which unlike previous WPs I am now bumping up against - being eyeing up the 1520 with its 32GB + SDcard support but after the recent MS rumours I kinda wanna hold out to see if they bring out a Surface branded phone.

How can I know if I am using bitlocker? I'm running DP 8.1 in lumia 1320 without any issues. I guess my phone is outright coz I received from insurance company

Apple never has problems with their updates.....just all of them.     https://discussions.apple.com/thread/6131333

Why every "tenth" user asks what is BitLocker. Is now my turn to ask? What do you think Maxim Van Damme? This is the best example for a very long time how the information flows around the world. BitLocker really seems faster.

i don't understand, im from Mexico and my carrier is Telcel... i need to use the software or just erase the Preview For Developers App and not mark the option to activate the app.  

Nothing so dar, downgraded to w8 and there is no update for the L1520

It easy to explain. MS still doesn't put SW for L1520. Look at MS site and you will see if your SW is issued or not.

I find it strange that someone would have Bit locker and developer preview simultaneously on a phone anyway. I would never install a preview version of anything on a device that I counted on for my livelihood unless I had another synced device available to take over in case I had to mess around taking care of a bug or two. Posted via the WPC App for Android!

few ppl are getting update =....w/0 any prob.....will wait upto the tine its avail in INDIA

by the way here any folks knw how to get rid off at&t firmware for lumia 1020 and get global firmware ?\  

When is it coming out the lumia cyan update for lumia 520 Vodafone i have the DP

Hey, i dont have WP8.1 Developer Preview on my L925. Do I still need to avoid updating to Cyan ?? PS: I have my own device but I think it has BitLocker installed as my storage says "Encrypted"

Hi have HTC 8x from INDIA.. i have install a developer preview and i want to go back  to version 8 so that i can check a refresh update, how can i do that... 

Well considering Lumia Cyan is not out yet for my phone, there would be no point in going back to 8.0 just to wait for the Cyan update,

Hi, i have htc8x India and updated to developer preview can anyone tell me how to downgrade non nokia phones...

There's no way I'm flashing back to crappy 8.0 just so I can recieve cyan in a months time. The way I hear it, cyan does almost nothing for the Lumia 920 or similar older ones.

lumia 920 here on development preview unencrypted. just wondering why still not picking up the cyan update. oh currently here in saudi arabia.. please help for infos...

Can we still instal Developer previeuw ??? Anyone know with the updates ofc

Will wait for DP fix then will upgrade. Not very willing to go back to 8, then wait till 8.1 Cyan is out and upgrade. I couldn't stand 8 anymore when i moved to DP.

I decided to downgrade to 8.0 and wait for the final version.  My phone had way too many issues with each DP update.  Sucks as I've gotten used to 8.1 over the past few months and it's amazing just how much we're getting with 8.1 but the phone feels much more stable now.  Hopefully ATT can get off their asses and get 8.1/Cyan to my 1520 asap.

Still no cyan update Lumia 625 on three UK running dp 8.1 anyone had any joy on three

you have to check "cyan" tracker....no need to downgrade if you model is not on the list, only two models are supported now, others have to wait....

Do they test their software at Microsoft?

Wow, glad I sold my 1020 last week!

so, if i dont return to 8.0, i wont be able to get cyan update?
my cell will crash if i get the update?

Well the article is not very clear.  I have the Developer Preview 8.1, but No BitLocker. Cyan is reported to be available form my Carrier and my Phone [Vodafone UK, Lumia 925] for seevral days.  But the update does not appear on my Phone under Updates, so I cannot get the Cyan Firmware Update. [Yet] So I guess we all just sit and wait and wait for Microsoft [and Nokia] to sort out their latest Upgrdae Screw up.  Whats the betting that the Carriers will prevent the fix, if and when it arrives, ffom being passed through to our Phones ! Last Time I listen to Paul Thurotts advice on using Developer Previews.  What a piece of ****  

HELP!!!! Since I was using developers preview I used Nokia recovery software tool. After my phone started the phone wont accept my microsoft account n' password. Keeps giving me error that either the email or password is incorrect. Time & date are set manually and are right.  What to do?!??! I need my contacts

Hello there, I have a dumb question. I've READ the article and tried the same with the comments, but there was too much douche nozzle asking same things once and again, and brazilians crying for the 7:1 loss. So, now's my turn. Me and my GF have 8.1 Dev. preview installed on a 1020 and a 925, both country variants from Argentina. Yesterday it appeared that Cyan is available for the 925 in my country, but my GF couldn't update (I assume that's because of the Dev. Prev.). The thing is I was about to make her roll back to 8.0 in order to upgrade, but I find it to be a nonsense, help me figure out if am I right. Cyan is a firmware update that was supposed to bring 8.1 with it, and get all that fancy stuff we already have on the Preview, like Touchflow or Notification center. Ok, but as a Nokia update, it will also bring improvements to the Nokia apps, like Living Images (wich I had in Camera Beta and now I lost -.- ). Right, but, the main improvements are for 1520, 930 and Icon, so? No better sensor managment, no continuous autofocus, no living images... What would be the reason to make the rollback, and then upgrade? We'll be the same as we are now! Am I right? Thanks, A dissapointed user

I can't believe the attitude of some of the folks on here. First of all, the 8.1DP is a DEVELOPERS PREVIEW. It's NOT beta, it's the same as the release but without Cyan accompanying it it won't be optimized for specific phones. It's a bit like installing Windows on a PC without the drivers. Secondly, FFS stop whining about "When am I going to get Cyan". Check the bloody release update from Nokia!! It's only 625 and 925 at this stage! Why are people with with 920's etc. constantly asking why they aren't recieving Cyan.... IT'S NOT AVAILABLE YET!!! Sheesh!!! Thirdly, the "bitlocker issue". Read the bloody info people!! IF you are using bitlocker and IF you're using the DP and IF Cyan is released for your phone you WON'T be getting it unless you either A:), Roll back to 8.0 OR B:) Wait for a fix. That's it, it's that simple. If Cyan isn't released for your phone then IT'S NOT YET AVAILABLE!! Again, CHECK THE NOKIA SITE FOR AVAILABILITY. If you're too stupid to simply check for availability then you probably shouldn't have installed the DP in the first place. It's not rocket science. And to the folks having a go at MS/Nokia.... Really?? I mean....you're kidding right?? These hiccups are the reason they release the software to developers in the first place. If you don't like it or you're worried about it then DON'T INSTALL DEVELOPER PREVIEWS!!! So please, stop polluting this thread with inane questions and ridiculous requests. Wait until Cyan is released for your phone, you'll get there eventually..... <rant off> I have a 920 and a 1520 running 8.1DP. The 920 is running flawlessly and the 1520 is very slightly buggy but the advantages of running 8.1 vastly outweigh the issues so I'm going to wait for a fix.  

Thanks for writing that rant, so I didn't have to!  :)  People feel they are so entitled now, it's unbelievable. I completely agree with you on every point, although I would have also included a rant about the ubiquitous question of "When is it coming to India?" I also have a 1520, and I really love what the 8.1 preview has done for it. It's not perfect, but it's so much better now.    

Spot on. Wish people would realise bitlocker is a 3rd party disk/data encryption software mainly used by corporates to safeguard their devices whether PC or mobile. Doing any type of firmware upgrade with this sort of software always presents risks. Microsoft/Nokia cant be blamed for the issue but have rightly put on hold until they can resolve. The question is who is causing the fault, bitlockers developers for not following Microsoft guidelines and producing clever software that circumvents the OS loading. I wouldn't be surprised if bitlocker ends up being updated with no changes on the MS software rollout.

What a painful waste of time. Spent half the evening downgrading, only to find no cyan or official 8.1, plus the 8.1 backup can't be restored to 8. So re-upped to the dev, but while I did restore the backup, I lost data and apps that I now have to manually restore. There goes my weekend. My BlackBerry was far better than this. Assuming the cyan and official 8.1 will update from the dev, I'm not doing the downgrade again.

how exactly would i restore my windows 8.1 preview for developers to the normal state!!??\ i have "un-enrolled from the developer preview programme" and tried "check for updates" a lot of times..
if my lumia is not broken, can i still use the nokia recovery software to reset my phone??

I just did what I did to get 8.1 the first time. Re-download the developer app, sign in, then check for updates. The process worked same as before.

but in india i was just released for 625 and 925 i have to wait and see whether the update shows up on my phone when other black ones get it  

I don't have bit locker encryption but have Window 8.1 dev preview. Should I still go back to windows 8?? Please remove my confusion.

I'm confused too, but I just plan to wait a month and see what happens. So many contradictory statements by everyone including WP Central :(

Would I get the cyan update after I downgrade to WP8??

I didn't. Nothing was there, neither cyan nor the official 8.1. But I am on a 1520 RM837 so I have no idea when it'll be released for my phone.

I installed and logined windows 8.1 PD but i didnt install the update so is there any prob. should i use nokia software recovery tool, any one plz help.......  

Why are we still getting these STUPID questions??? Do you people have NO comprehension of the English language AT ALL????? *facepalm*

oh no shit I think this cyan update take double time from windows black to udate preview for dev 8.1.

I've Nokia Lumia 1320 with DP8.1 and want to back on WP8 for cyan update but Nokia software recovery tool lettest Vesion 1.4.3 massage showing that "your phone os details not find on sever" .. please help if anybody knows about this..  

Will have to wait for 'the fix' as I still have Windows Vista and don't have access to a Windows 7 + PC which the Nokia Software Recovery Tool requires.

I also signed in to preview program but never update to preview update. What should i do now. Though i untick The preview app still phone showing update is available. Can i get normaly wp8.1 after dis problm . Because i donot want to reset my phone . My phone is nokia black now.  

Basically a non issue, just a delay

how do i downgrade fromdevelopers to lumia black.

What about the apps that are insstalled on SD Card? I think they will be lost.

I have a 1520 with the 8.1 DP.  From reading an article on today's WPC it looks like ATT will roll out Cyan this week (maybe) and another new article tells how to move all apps and data to your SD card. I wonder if I moved all to my SD card and when finished remove the SD card then did the roll back to 8.0 grab the cyan update then put the SD card back in my phone would work without loosing anything. Anyone have thoughts about this? But only do this the day Cyan becomes available and no fix from Microsoft.

My Lumia1520 is country variant phone so do I still need to use nokia recovery tool, so i can update my lumia 1520 with no issues or errors???

WHAT SHOULD BE DONE?!!!!
I have installed windows 8.1 via preview for developers.Now as the lumia cyan update is rolling.
Is it a necessity to downgrade my phone to the factory one ? (if so, how ?)
or  the lumia cyan update would be available to preview for developers too ? If so, can I wait for it and install. would that cause problems..

People should make a research before writting down their opinion. I've made mine and the results are these: For my HTC8S device, HTC will NOT release 8.1 update due to some hardware restrictions (as the HTC's help desk operator told me)it will be released only for HTC8X. So I can only download preview for developers if i want to have updated os version and YES at my own risk BUT windowsphone.com (official MS webpage) says that "All Windows Phone 8 devices support the Windows Phone 8.1 update. Availability varies by carrier." I am refering to those who blaming us for downloading and installing win 8.1 dev. preview. and now we have many issues to deal with like:There is NOT a downgrading tool for my device, the o/s is full of lags, browsing isn't quick enough with embedded videos not loading, device freezes occasionally etc. I should have stayed to  8.0 but since the device has only 4GB internal memory updating to 8.1 dev preview WAS and still IS the only way to keep this device and not throwing it to garbage. It seams like wp os has childhood diseases that ios and android have left behind, years earlier.

hello everyone, i am using WP lumia 520, have updated mys OS to WP 8.1 by preview for developers, now as per the news by microsoft that they have withhold the CYAN update for PFD, as for some issues, so i want  know whether i should downgrade to WP 8 and wait for cyan update, or should i wait till the update of cyan come for PFD users. however now WP 8.1 GDR update 1 will be out as per the news in WP central, so whether should i get the update of 8.1 gdr1 or downgrade to WP 8 and wait for the cya update....please comment with full clarity, so that no confusion to any users..especially to Admin.

for nokia user may refer to http://www.nokia.com/global/support/software-update/wp8-software-update/wp8-availability-in-asia-pacific/ some phones still under testing not all can be updated now so, nothing wrong with your phone or mobile operator CMIIMW

I have a 1020 with Os wp 8.1 Update (through DP) and Lumia Black firmware. Carrier is 000-DE which is Germany Country variant. Looking the  link bellow at Nokia's official support page for Lumia Cyan Update http://www.nokia.com/global/support/software-update/wp8-software-update/... i see that the update is available. But until now i dont't get it (in my 925 -with the same carrier- i did all updates as following Lumia Black -> DP -> Lumia Cyan -> DP update) Any info how to get the Cyan update for my 1020 without using Nokia Software Recovery Tool ? (no bit locker issues)

Today i rolled back on wp8.0 from wp8.1 DP+Update1 but my lumia 620 cannot update to cyan though on the official nokia page says that is available... any idea? Does it has smth to do with the Developer Preview that i had on my phone?

Just use recovery tool for downgrade (tick DP off first) downgrade it, update to 8.1. Cyan and set DP on again update to 'update 1'   [img]http://oi59.tinypic.com/f9f6md.jpg[/img] [img]http://oi59.tinypic.com/2mcbo6a.jpg[/img]

in between got the LUMIA CYAN update for lumia 720 in INDIA for developer preview also....my 720 is just updated to Lumia CYAN

am on developer preview 8.1. and i was able to upgrade to Lumia Cyan... without having to return to "normal software" lumia 720, india