New Surface Pro 3 battery issue not caused by Microsoft software update
Microsoft has issued a statement on reports that a new group of Surface Pro 3 owners are experiencing battery drain issues with the tablet, denying that the new problems were caused by a firmware update released on August 29.
People that own Surface Pro 3 units with batteries made by LGC have been reporting that they appear to be stuck at a specific power percentage and labeled as "Not Charging" when the tablet is plugged in. Some people believed the problems rose from the firmware update on August 29, which was ironically designed to fix battery draining problems with another set of Surface Pro 3 tablets.
However, according to what a Microsoft rep stated on the company's support forums (opens in new tab) today (via ZDNet) that is not the case:
We will, of course, keep you up to date on this latest Surface Pro 3 battery bug.
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Of course the problem *could* be third party. But then again, the charging of batteries is a core OS function far outside the usual boundaries within which third party software operates.
Also, I would hazard a guess that at least some people who had this issues have tried reinstalling Windows - meaning that the installation is clean of any third party software. Yet still we haven't heard of any fix or workaround.
I know you are a fan of Microsoft...but this is a device built by them, and with their OS running on it. These kind of issues are simply unacceptable - and demonstrate how wrong Microsoft was to prevent us from being able to stop the installation of updates.
Windows 7 was clearly better in that regard.