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Some Surface Pro 3s suffering from yet another battery drain bug

Windows 10 on Surface Pro 3
Windows 10 on Surface Pro 3

It looks like the Surface Pro 3's battery woes may not be over, as a number of users are reporting issues with fast battery drain following a recent update. In particular, while an update in late August addressed a specific battery drain problem in Surface Pro 3 units equipped with batteries manufactured by Simplo, the same update appears to have introduced a similar bug to units packed with batteries manufactured by another firm: LGC.

According to a long thread on the Microsoft Answers forum (via Infoworld), Surface Pro 3 units with batteries manufactured by LGC appear to be stuck at a specific percentage and labeled as "Not Charging," according to Windows, when plugged in. Once unplugged, some users are reporting that their Surface Pro 3s shut down within a matter of seconds or minutes.

For its part, it appears Microsoft is at least aware of the issue and is presumably working on a fix. In the aforementioned Microsoft Answers thread, community moderator and Microsoft MVP Barb Bowman posted the following reply from a Microsoft contact on the issue:

That's definitely a different problem from what we saw with the Simplo batteries. I'll send it back up to the engineering team.

Other than that response, Microsoft has remained silent on the issue. However, we'll update if and when the company outlines any plans for a fix. In the meantime, have you experienced any further battery issues since the Surface Pro 3's late-August firmware update? Let us know in the comments!

Dan Thorp-Lancaster is the Editor in Chief for Windows Central. He began working with Windows Central as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl. Got a hot tip? Send it to daniel.thorp-lancaster@futurenet.com.

65 Comments
  • Seriously??!!!
  • Beyond a joke.
  • At least it doesn't spontaneously combust.
  • You know, that may be the one thing that would possibly make me 'consider' another platform.
  • It's funny you said that because pretty much everyone I encountered that had the Note 7 wants a replacement Note 7 or declined to turn theirs in because they think it would to happen to theirs. I find that hilarious.
  • I guess that not everyone thinks that such a problem shows a great lack of concern about the possibility of physically hurting your customers. These things should be tested thoroughly prior to putting on the shelves. With all of the stumbling blocks that Microsoft has encountered, I would be completely shocked if they would let that type of problem get by. It could mean that they were no better than their competitors in the realm of Customer satisfaction. If that were the case, it would open the opportunity of buying something else based on looks or popularity alone and be damned about quality and functionality.
  • I guess that not everyone thinks that such a problem shows a great lack of concern about the possibility of physically hurting your customers. These things should be tested thoroughly prior to putting on the shelves. With all of the stumbling blocks that Microsoft has encountered, I would be completely shocked if they would let that type of problem get by. It could mean that they were no better than their competitors in the realm of Customer satisfaction. If that were the case, it would open the opportunity of buying something else based on looks or popularity alone and be damned about quality and functionality.
  • Or you can just remove the update and roll back to when it was working.
  • My SP3 with the LG battery doesnt suffer from the issue, yet, at leats ^^ Posted via the Windows Central App for Android
  • How do you find out what battery is inside your machine?
  • You can find it in Device Manager.
  • Run the Battery-report :-)
  • There are no issues. It is because they are holding it wrong.
  • Such a joke. Difficult to put your faith in MS operating systems when they have so many glitches. I've given up on expecting a resolution to my Surface 3 standby issues. I just treat it like a laptop (shutdown/restart whenever it's off mains power). Quite tempted to try out an Android phone as my main computing device. Miracast works perfectly...and Microsoft's mobile office apps combined with keyboard/mouse would have me covered for productivity stuff. The first time in a long time where I've been on the verge of having no Windows powered devices.
  • Go get the the Galaxy Note 7.
  • And hope you don't get an exploding battery if you buy it before September 21...
  • Lol you for real? I have both pro3 and Surface 3. I blinked once, maybe twice extra today at this news
  • I have literally no idea what your comment means!
    But I do know that the internet browser on my crappy MTK powered Android phone heartily beats Edge on my Surface 3. & Miracast stability is also drastically better on Android. So I figure a Snapdragon 650 device with 3GB RAM should handily outperform my Surface. & the addition of a Bluetooth keyboard and mouse should give me all I need when I'm needing a big screen.
    Strange to feel like giving up on Microsoft....but, they're a difficult company to become invested in sadly.
  • Just saying don't get worked up about it and use what makes you happy :) more important things to dwell on, it's the norm now, you see something you don't like, just report it and move on. Yes I loved never having to reboot window7 for easily over a month. It had the greatest stand by, now I find I need to reboot every few days... Kinda sucks yes but I can still get what I need done... At least boot times are fast!
  • So why not a HP, Dell or other manufacturer? They have been building PC for a long time and know how its done. Posted via the Windows Central App for Android
  • There's bugs in other PCs as well. Win10 is still quite glitchy despite the amount of feedback and time MS has had. Posted via the Windows Central App for Android
  • Of course it is still glitchy. With no professional testers left, only insiders, what can you expect? Quality? :)) let's be serious
  • Yeah Posted via the Windows Central App for Android
  • I have a Samsung 7500 series tv and it works better with casting from TubeCast app on my 950XL than it does with Galaxy 6 Edge we have. Usually when it fails to load video properly, I whip out my 950XL or my wife's 950 to start playing the video within like 15 seconds.
  • Lol. I only thought it's mobile issue but is it spread to surface pro's too ? Next laptops ?
  • I'm noticing a faster battery stain on my Lumia 1520 since the anniversary update thatI did not experience with the pre update Windows 10 mobile.
  • Just today the feedback app asked me about the battery life on my phone (640 w/R2). Not great but we've experienced worse.
  • If you have a "battery stain" I would suggest you stop putting it in your back pocket and try wiping your a$$ every once in a while. And what does a Lumia 1520 have to do with a Surface Pro?
  • Lol, I laughed Posted via the Windows Central App for Android
  • Couldn't leave that one alone, could you?
  • Well microsoft is trying to fix this as a software issue. No one, as far as scour the windows related tech blogs, is speculating on the hardware itself. I'm noticing a difference of battery life since the anniversary update. Since the recent release of the battery update, and more stories of dysfunctional batteries on windows devices, I'm wondering if the issue is not merely limited to pc, but also to mobile devices. After all windows 10 has a universal core across devices, maybe this is a serious issue across all devices, but perhaps other devices are being underreported due to the surface pro 3 being in the sportlight and probably getting more upvotes to escalate the issue. I find it strange that my lumia 1520 has had great battery life on windows phone 8.x and windows 10 mobile before the anniversary update, and all of a sudden I'm having more frequent phone shutdowns to conserve battery life before days end with a similar usecase as before the anniversary update. I think it is good to signal this issue. It doesn't mean windows 10 issues simply have to be limited to pc devices.
  • My 1520 only lasts for a few minutes until it goes off. Haha might be because of age or the software again which I highly suspect Posted via the Windows Central App for Android
  • Simplo is Wimp Lo's 3rd cousin. Simplo thinks that having less battery per charge makes him the Victor.
  • Kung pow....nice!
  • Kung pow....nice!
  • I thought it was just mine
  • The big difference with this and the note 7,  is that the note has been out for what, 2 weeks?  the surface pro 3 has been out for over a year and they still cannot get it "ironed out"....Engineers...ha ha funny word at MS.
  • Troll harder Steve Posted via the Windows Central App for Android (LG V10 or Nexus 5x)
  • Steve, this is not good enough troll. They just discovered the issue. Try again.
  • But the pro 3's have been having battery issues for a very long time, just because they are different issues it's still poor form on Microsoft's part.
  • For over a month my SP3 would not last more than 20 minutes with full charge. Luckily I didn't have any trips planned and it stayed in the dock most of the time. Was really annoying when I did actually want to use it as a mobile device though. Love the device anyways. Posted via the Windows Central App for Android
  • Over a year old and mine is running flawlessly. Like the article suggested, only "some" are having issues, not all.
  • I didn't deny problem. It was just not good enough trolling. Well, look at Bleached comment here, it's solid. I just gave him a + vote. Not that it is a troll though.
  • SP2 had its issues, SP3, have the SP4 and its fantastic.  Get your money back or try to get free upgrade to 4.  Its 100% thier fault and you wont have any issues even if its out of warranty period.  Ive read about people walking into a store (in the US) with SP3 and walking out with a SP4.  Over here in the UK if you got it from Microsoft then they are more than happy to give you a full refund even out of warranty period.  Talk to tech support, tell them the issue so a log is created, call customer services and tell them its 100% Microsofts fault due to THIER update and the device is no longer fit for purpose.
  • There was a time when Microsoft used to create good hardware (mice, keyboards, gamepads, etc), then it add Windows to the equation, and everything became crap
  • after all firmwares after firmwares, the engineers still can't get this right. who are these engineers / people? they can't figure the battery drain, WiFi connection issues. mind blowing stuff here...
  • Probably MS hired new people and they are getting used to the system of Windows...I have a feeling the legacy coders who have been there since 1995 have either left of been fired. Posted via the Windows Central App for Android
  • the good ones were fired because were too expensive to keep...these are mostly interns byt the looks of it.
  • This is facepalm worthy.
  • Great. I have this battery in my SP3. Can this chat steer away from the Note 7 hate as I now care about this thread
  • Note: Surface Pro 3 didn't have their battery exploded, nor even once.
  • And everyone saying "buy a Note 7". Does it mean if they make ****** phones I should expect everyone to make ****** phones or are you just trying to neglect the importancy of this bug for Surface 3 users? Don't even bring other vendors into this discussion if there is no link except your stupidity.
  • By the way, the issue is with Surface Pro 3, not Surface 3. So.... Don't know about that link you mentioned.
  • This is exactly what happened to me: after updating to the newest firmware, the battery indicator was stuck to 76% "not charging". Removing the cord would turn off the Surface immediately. I'm guessing the battery was just at zero and not charging anymore. After few days, the battery was so empty that even using the Surface a bit intensively would cause it to shut down unexpectedly. Sometimes I could not even restart it, since it would power off at the Surface splash screen. So I've contacted Microsoft Support and they replaced my unit. Very silly if it's just a software bug. How can they not test new firmware with each battery type?    
  • Who to test it? Those testers that Nadella ditched?
  • Nadella chose you, by the way, to test. I heard his speaking recently.
  • Yeah, mine has an LGC battery. Waiting for another firmware update!!!!! But I must say, I've had no issues with my Surface. Except a high CPU issue when resuming from hibernate. Solved that by installing the latest Realtek USB3.0 drivers. All good now (sorry guys for not posting a bashing post :P).
  • loool :)) expected from MS to deliver mediocre updates...as usual
  • Troll harder, dude, and get Note 7.
  • Epic fail
  • This is no surprise.  I have been posting on Microsofts Surface Forums since the Release of Window 10, about battery Drains.  If you have an early model running an i7, I bet you you are effected.  Regardless of updates, the problem has NEVER gone away, EVER.  I have posted here before, that Microsoft needs to fire their whole Firmware team.  They are having way to many continual issues, to not replace the team.
  • One of my tablets drains so fast that I believe it takes only about 30 minutes to go from 100% to 10%! It is the worst, I can no longer use my tablet.
  • Eh, the battery life of my Surface Book is so good now, I never charge it and sell the excess power back to the power company ;-).
  • Galaxy Note 7, melt in your pants...explode later with excitement! Literally!
  • Seriously? ANOTHER battery drain issue? This has happened to every single Surface model ever.