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SMS Issue on HD7 Caused by NoDo?

There has been discussion on multiple sites surrounding the issue with the HTC HD7 and text messaging, where outgoing messages are failing to send and the irritating "Cannot send message. Try again" alert is constantly popping up. Is this a device issues (possibly caused by NoDo) or is it signal/carrier related?

Hard to tell really, I have experienced this problem numerous times on my Omnia 7 before and after the NoDo update, which is entirely down to signal not being strong enough (anything above one bar will work) - simply holding the device higher up in the air or walking around normally fixes the problem (Three network has very good coverage generally). Several members over at the XNA Developers forum have voiced rants and complaints about texts not sending:

I have had the HD7 for a few weeks now... before the nodo update i never had a problem with it but ever since then, i keep getting a lot of error messages for text messages saying the message wasn't sent. This usually happens when the signal is 1 bar or no bars (but signal is still there) and sometimes even happened with full bars.

It could be a freak coincidence that the problem occurred after NoDo was installed, or it could well be the cause. One member in the thread contacted HTC and apparently received the following response: 

I understand that since performing the nodo update on your HTC HD7, you have been having issues sending text messages. I checked around with several of my coworkers and tried to find other instances of this issue occurring from other forums, but it appears to be a fairly uncommon issue. I took a look at the forum thread that you started and obtained more details such as this usually tends to happen when there is low signal. I see that some of the other posters recommended reverting to 2G in such a situation and that is not a bad idea. You can enable 2G only by going to Settings> Cellular. Additionally, the way you hold the phone can affect the signal as well. You may want to try holding around the sides so that your palm does not come in contact with the back of the phone, which can block the signal. Aside from that, you can also try a factory reset in case an issue occurred during the update and did not install properly or caused corruption in some of the files in the phone’s software. Please be sure to back up the information on your phone and the go to Settings> About Phone> Factory Reset.

Makes sense really, if they've tried to reproduce the text messaging problem but failed then one would assume that it would possibly be down to signal strength or a freak occurrence. However, the forum thread quoted above has users on multiple networks, in different countries. Some suggestions have included turning 3G off should you have a weak connection or waiting until the text has successfully sent before closing the app. What do you think, have you experienced this issue on a HD7 or another WP7 device?

Source: XNA Developers (opens in new tab), via: WMPU (opens in new tab)

Rich Edmonds
Rich Edmonds

Rich Edmonds is Senior Editor of PC hardware at Windows Central, covering everything related to PC components and NAS. He's been involved in technology for more than a decade and knows a thing or two about the magic inside a PC chassis. You can follow him over on Twitter at @RichEdmonds.

24 Comments
  • Samsung Focus here. Both post and pre-NoDo I've had picture messages not send (even when the signals bar is full), but I don't think I've ever had a problem with regular texts not sending.
  • Same thing for me and my Focus - pre and post NoDo. Happened whenever there was a signal quality issue. Happened with SMS and MMS.
  • It is strange to see SMS service troubleshooting, I've had MMS service problems, but then I've somehow managed to set it up to send them out. But nevermind. It looks strange to me, because I've never experienced this kind of issue. I would suggest turning on the Data connection and 3G network...
  • Got 3 HD7 T-mo phones in the family - no issues.
  • I own HD7 and have no issues with sending sms (CZE, O2). But after NoDo the notification sound (sms/mail) became choppy :(
  • I've had some sms glitches with my quantum post nodo. I'll send one but it wont show up in the conversation until the other person sends one back. happens 1/10 texts.
  • happened to my Focus yesterday. i thought it was at&t...
  • Happened to me twice on my Omnia 7, had to reboot the phone to fix it, turning airplane mode on and off did not fix the issue.
  • Although I've seen my share of "can't send" messages, I'm chalking it up to signal-strength related.
  • HD7 (O²) no issue :)
  • Samsung Focus. I only seem to have this issue when there is extremely low/no signal.
  • i only get this issue with my HD7 at my dads house which has a very low signal. It's done this before NoDo.
  • this happens to me on my Tmo HD7 with NoDO everytime when im trying to send a text while im receiving one at the sametime. Never had that issue before NoDo.My Signal will be fine,atleast 3-4 bars.
  • Samsung Focus on ATT no issues before and after NoDo
  • i have the tmo hd7 and i get the same thing fom time form time never happened b4 nodo. i also have another issue i will have 3g full bars but i will get an error cannot find server, in the same location anybody else have this issue
  • I too am having the same problem with my HD7.. Happens ALL THE TIME! It never happened once before NODO.
  • T-movile HD7 here. I have this issue when i have perfect signal, really annoying
  • I have this problem since updating to Nodo on my Tmobile HD7. They really need to fix this. Its not uncommon as my friends all have this problem since updating to Nodo.
  • Also started getting 'can't send' SMS issues post NoDo. HD7 on TMO.
  • I'm have that issue a lot when i'm texting multiple people and just hit send and flip to another screen without waiting
  • It just started happening to my Samsung Focus a few days ago
  • This has happened to me (or texts getting "lost" until I restart my phone) on my HTC Surround for about two months now.
  • I am having the same issue. Samsung Focus on Bell (Canada). Although I had minor SMS problems pre-NoDo, now the situation is reverse. I can barely send SMS anymore. Only on rare occasions will it work. Putting my SIM in a BlackBerry, I have no problem sending SMS in the same location where my Focus will not. Admittedly, this is a Rogers phone unlocked to work on Bell for which NoDo was installed using the 'unplug' technique (http://forum.xda-developers.com/showthread.php?t=1015131).
  • yeah i am the guy that opened the original xda thread. I am with Bell in Canada. I just got their new update today as well, but that hasnt seemed to solve anything. Bell and Telus dont have 2g bands, so if you disable them, so we are out of luck to turn off 3G as well. I have complained to both the carrier and the HTC and they said they will lodge a complaint and look into it, but havent heard anything back from either one.