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Some Office 365 users accidentally got capped at 1TB of OneDrive storage

Office desktop
Office desktop (Image credit: Windows Central)

Microsoft is offering an apology to some Office 365 subscribers, who suddenly found they had a 1TB cap on their previously-unlimited OneDrive cloud storage account. As a result, those users found that some of their files were available only as read-only documents.

You may remember that in November, Microsoft announced that the unlimited storage space on OneDrive for Office 365 subscribers was ending, due to what the company called the abuse of this feature by a few users. However, they were supposed to get a 12-month grace period so they could transfer their files before OneDrive would go down to the 1TB storage cap.

According to ZDNet, some Office 365 users found they had a 1TB OneDrive file cap over the weekend, and wondered if Microsoft had decided not to honor the 12-month grace period. However, a statement from Microsoft says this was indeed a mistake:

"Some OneDrive customers may have been prematurely migrated to a 1TB storage plan. Data stored with OneDrive remains secure during this process, and we're working hard to revert those users back to their original plan as soon as possible. All Office 365 users with over 1TB of storage will be able to keep that storage limit for at least one year as previously announced. Please stay tuned to the OneDrive blog for future storage plan updates."

Microsoft did not elaborate why this mistake was made, nor did they offer a specific date when they plan to restore those Office 365 users back to their original OneDrive plan.

Source: ZDNet

29 Comments
  • Happened to me this weekend. Thought I must have screwed up. Hope they fix it.
  • On the other side, Googe Drive is giving you 2 more GB if you do a security check, even if you did it already last year. I really wish OneDrive would do that.
  • OneDrive gave me 15GB for pressing a button. What's your point?
  • OneDrive gave me unlimited storage by signing a contract.. and thats not going to be there anymore.. I guess the point is - cant relly on any of the storage because they all do what they want with their customers 
  • Ouch!!!!! Another epic screw-up and fail brought to you by MS & company...
  • Epic screw up?  In case you didn't know, only a VERY SMALL percentage of people actually had the unlimited storage because it was in testing to a select group of people.  Not that many users were affected, therefore I wouldn't call it an 'epic' screw-up'.
  • But all Office 365 users had 10 TB limit - source - all of my Office accounts 
  • 10TB was also a testing service -.-
  • Nice bait
  • I wish they'd give us at least 5tb
  • Can't be much of a problem to give those affected a year free unlimited onedrive to solve it...?
  • Wow, more fails than The Carolina Panthers.
  • Funny. Mine has always said 1TB since I first subscribed back in 2014.
  • That's because the unlimited storage was only available to a select few people for testing purposes (i.e. those people that 'abused' it).  The vast majority of Office 365 users were not affected by this (myself included) because 1TB is what's included (+ the free 15GB if you signed up to keep it).
  • How can you 'abuse' unlimited storage. I think you meant to say that MS decide to discontinue the feature because some users actually took them at their word and used the service as advertised.
  • Why in the hell they didn't just prevent the upload certain file types in the first place is beyond reason.
  • Because that wouldn't solve anything. It's super easy to change a file's format or zip it and upload it. Plus, they would receive a lot of heat if they started telling people what they are allowed to upload. And the point is not that some formats take space. It's that some people were abusing the storage, regardless.
  • It was unlimited, so how could they abuse it? They simply used the space MS offered them! Posted via the Windows Central App for Android
  • Thats the point people dont understand. If you offer something and people use that offer you either manage to provide that service or you dont.. same thing with flatrates and the internet. Either you are a ISP and you can offer 100mbit 24/7 to all you customers or you cant. dont just limit those people just because - they used their internet connection! I cant sell more items than I can produce and tell everyone that I am sorry but they will not get what they bought because I cant deliver but I will keep the money anyways 
  • Except they aren't keeping the money? I don't get your poor analogy.
  • You should learn to read contracts
  • When are they giving that free yr of Office 365 with the 1TB of storage to other users?
  • "Microsoft is offering a apology..." Where?
  • Private emails... it was a small group of people.
  • Plot twist...
  • Meh... the majority of Office 365 users didn't even get the unlimited storage so it's not really a problem.  Only a few people who were selected to test it got the unlimited storage.
  • Interesting, that means when you delete it's not really deleted Posted via the Windows Central App for Android
  • Of course
  • It happened to me...I was showing 18+TB. Now I am at 2.1TB. I noticed it yesterday...I would rather have my AT&T 950 updated rather than the memory though...