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Surface Duo allegedly zaps and burns someone's hand

Surface Duo
Surface Duo (Image credit: Daniel Rubino / Windows Central)

What you need to know

  • A Surface Duo owner claims that the device zapped their hand after plugging the device in.
  • The Surface Duo owners says that it "felt like a damn cattle prod."
  • The person claims that all they did was plug in the device.

A person claims that a Surface Duo zapped them and burned them after plugging it in. Reddit user "livevicarious" shared two images showing the aftermath of the alleged incident. One shows off what appears to be a burn on their hand while the other is a blurry image of what appears to be a burnt or melted charging port. Without seeing the device in person or other images or videos, it's difficult to determine the accuracy of the post. It would, of course, be quite worrying if accurate.

People asked in the thread's comments about what occurred. It appears that the person plugged their phone in and then was zapped. A follow up comment from livevicarious states:

Phone was closed in my hand when I plugged it in. Full grip, felt like a damn cattle prod. My hand gripped it tighter when it shocked me and the heat melted the port around the cable some too. Look at pic 2

The Surface Duo owner is unsure if the alleged damage is a burn or just redness. They detailed the alleged injury in another comment:

Can't tell if it's a burn or just red from the zap. It feels like a burn, if you've ever touched a hot frying pan with a part of your hand. Exactly how it feels now, the moment it happened was exactly like a damn cattle prod. Surprising how strong it was but I guess these chargers do put out a lot of juice.

This apparently isn't the first time that livevicarious has had issues with the Surface Duo. They explain in another comment that they already had one with screen flickering and another with random reboots, both of which were replaced. According to the Surface Duo owner, their last Surface Duo also experienced significant swelling.

We'll have to see if more details emerge about this story and if others have seen similar issues. If you've had any experiences like this with your Surface Duo, let us know in the comments below or reach out to us directly.

Sean Endicott
Sean Endicott

Sean Endicott is the news writer for Windows Central. If it runs Windows, is made by Microsoft, or has anything to do with either, he's on it. Sean's been with Windows Central since 2017 and is also our resident app expert. If you have a news tip or an app to review, hit him up at

  • This guy seems to be having the worst luck ever with the Duo... or is it🤔
  • That's a strangely colored burn.... based on my ability to accidentally burn myself numerous times a month...
  • Scary and funny at the same time.
  • Any news on the UK release yet?
  • I deafer to the gentleman on knowledge on what being cattle pronged feels like.
  • Nothing serious with mine. I did have a problem with the Home Screen not coming up when opening/waking up the phone. Only solution was to reboot. That always fixed it, for at least several hours. I contacted MS and they replaced the Duo. I didn't really think it was a hardware problem, but since replacing it, that's only happened once in 3 weeks, where it used to happen daily. So it does seem that some of the weird problems that may feel like software issues might be at least partially hardware issues.
  • I am not surprised. My over two thousand dollar surface book battery started bloating after Microsoft started sending meaningless firmware / driver updates once it was out of warranty that caused the CPU to run at 100% all night (about an year ago). It almost felt like they were deliberately sabotaging old surface books in the hope of forcing people to buy new models. That caused the display to pop open. This is really sad, no laptop I have owned in 20 years has had such pathetic unrepairable hardware failure. In the past I have spent thousands of my hard earned dollars on Microsoft consumer hardware and consumer software but would avoid in the future. And as far as purchasing an android phone goes, you got to be kidding, to buy from Microsoft. I would rather buy a Macbook to run Windows than a surface to run android.
  • It sucks that happened, but it's pretty far fetched to say they were deliberately harming your device. Sometimes bad things happen to our devices no matter where you get it from.
  • I wonder why he had burned himself with the cattle prod?
  • Them crazy kids and their TikTok's that's why.
  • And here I am with a Surface Duo that works perfectly fine for months now. Where's my GD media spotlight?!?!