Surface Pro sells out quickly, supply issues leaving customers frustrated

The new Microsoft Surface Pro tablet hasn't been on the shelves long and we are already getting tips that the tablet is sold out everywhere. Even for customers who pre-ordered the Surface Pro from local retailers.

One reader pre-ordered his at the local Best Buy only to learn that the store only received three units. Similar experiences were reported at other retail locations such as Staples with very limited supplies of the new Windows 8 tablet being delivered for launch day. Some stores are getting plenty of the 64GB models but no 128GB models which appears to have the greater demand.

To add to the short supply, the Surface Pro is also a hard find at Microsoft retail stores and online (opens in new tab), the 128GB model is already out of stock. The 64GB model is currently in stock but who knows how long that will last.

We have a Microsoft Surface Pro area set up here in the (opens in new tab) Windows Phone Central forums for all the chatter on the Surface Pro. Feel free to head over their to share your successes, frustrations and questions on the new Windows 8 device.

Thanks, Scott and Kyle, for the tip!

George is the Reviews Editor at Windows Central, concentrating on Windows 10 PC and Mobile apps. He's been a supporter of the platform since the days of Windows CE and uses his current Windows 10 Mobile phone daily to keep up with life and enjoy a game during down time.

  • Mmmm, sounds familiar said the owner of a 920
  • Guess that means that anything Microsoft, from phones to tablets are doing very well :D
  • It means that stocks were very small
  • Both can be true.  It can be both high demand, and low stock. The 920 had very low stock on its launch, creating a high demand. 
  • Or the Lumia 920 had a very high demand, thus creating low stock :)
  • No.  They had low stock.  On launch I hit 5 AT&T stores.  3 of the 5 stores didnt get a single one in, and the 2 that did didnt get enough to cover the pre-orders.  The same story was echo'ed all over the net of stores getting VERY VERY few 920's.  It seems Nokia was being cautious and didnt want to be left with a larg stock if WP8 tanked. 
  • That sounds off, pre ordered phones don't usually hit the stores.
  • Ok, so they had low stock;  The demand was already there - stock, low stock, or no stock!
    Your comment that I initially responded to suggested that demand was created for the 920 only due to low stock; I say demand was already there, regardless of the amount of stock initailly on hand.
  • i agree with residing.
  • I suppose we have to define what we all mean by "demand" and "high demand" first. In general I agree with Residing because before the 920, I don't remember going to an AT&T store and see other people asking for a Windows Phone and being turned away due to the store not having the phone.
  • My vote is low stock.  But still sold out.  Just doesn't mean success in numbers.
  • Exactly.
  • Exactly.  Every store best buy, staples, had 1 or 2 64gb and zero 128.  Silly.  Just silly
  • Combined best buy and staples have approxiamately 3000 retails outlets(n
    t sure how up to date these figures are).  Plus the MS stores.  Each business has their own on-line order system.  Each of these businesss make more money when you order on-line.  They also have incentive to sell other Win8 products to the increased foot traffic from the surface release.  At any point since release I could have ordered a Surface Pro through one of the 3 outlets.  There is no shortage. 
  • At any point since release?  128gb is not online, sold out at MS store as well as the other two retailers.  When I went online at 5 am saturday they were available but by the afternoon only the 64gb was left. 
  • There is no relation whatsoever between demand and shortages; sometimes there is zero stock and things get sold out quickly just because of that. I've had my 920 for less than 24h and I can assure you it's not because they are selling gangbusters; every store I visited said Nokia was not shipping any units until people ordered them. I was lucky to find a store that ordered one unit just in case. Spainfag here
  • That was proved wrong over a week ago. There were plenty sold and the stores were at fault for low stock.
  • Still people are more than willing to line up to buy a $1000 Microsoft tablet. Awesome!
  • It means low stock. Not getting a warm fuzzy feeling.
  • Never had a problem getting a black 920 at laugh. A color one, that was a problem.
  • Yep!
  • Palo alto store line maxed out.
  • Was nice to see the long line there for several hours. Luckily I had a reservation for a 128gb and got one. Was also nice to see even a small line for the reservation folks. A lady a little behind me in the reservation line said, " I didn't know this would be like an iPod launch"
  • My grandfather was looking forward to a 128GB model. Hope they restock it fast, not like how they took a few weeks to restock the rt when it first came out.
  • Just in one day... Supply issues or popular? Or both? Oh, and a Microsoft employee said stores that are out should get them back by Monday or Tuesday.
  • Of course some of work during the week so Monday or Tuesday is just taunting some of us.
  • I was online at midnight and submitted my order for a 128GB model at 12:05. I decided it was best to do that after calling every Best Buy and Staples in the Ft. Myers, FL area that I'm at this week. All reported 1-3 units, all 64GB.
  • Oh, and I wonder how many were available by MS store online.
  • Staples in northeast Cape had 3 units in this morning.
  • Companies really need to stop this "small supply" crap.  Everyone with half a brain knows these aren't selling out because of high demand.  All it does is turn people away to buy something else.  It is getting old fast.
  • Well, if Microsoft isn't even fulfilling pre-orders so I doubt they are trying to manipulate sales to appear high demand. I wouldn't be surprised if there were supply side issues or they just reduced Surface Pro numbers by a lot after the Surface RT fiasco... not to appear to sell many units; but, just because there probably wouldn't be many buyers anyway.
  • Agreed
  • Anyone that's one and a half parts ass hole uses condescending terms like 'half a brain" when commenting on something they have no clue about. Don't interrupt the bigs kids.while they have big kid conversations.
  • So does that mean you just called yourself a condescending name...??
  • if you have been waiting for a device, then you go buy something else because it is delayed a day or two, you are a fool.
  • I pre oderd a 128GB at Best Buy. They only recieved one 64Gb and the one 128GB. They told me they had a line at the door of people waiting to buy it. Dude told me not to open it and maybe put it up on on ebay.
  • I got back about 30 minutes ago from my local BB where I saw the last 128GB being bought.  The rep said they had 5 each of the 128 GB and 64 GB Pros, and they were now down to one 64GB Pro.
    They were already out of Yoga 13's, which was also on my list.
  • Interesting I would be happy with either. My local stores do not have the surface or yoga
  • Picked up my Pro 128g at the Microsoft store in Pittsburgh. Had reservation and glad I did. Sold out of all 128g and very few 64g's left.
  • Bellevue Microsoft store is loaded with 128 models.
  • For all the Microsoft employees and/or relatives to buy
  • No, they have MS stores on campus so you get employee discount. Have to have an employee badge to buy... No need for an employee to go out of their way and pay full price, when they can buy it at work...
  • Nope. No discounts on Pro and not available on campus store.
  • I'm sorry but Bellevue is not that big of a place for Microsoft to load a store with Surface Pros. Microsoft has a gazillion buildings in the Puget Sound area, this is the only Microsoft Store in it.
  • Nope. There is also one in Seattle, near the UW. It also had lines. I was in the line at the Bellevue store. Near me, there was only one Microsoft employee and he was from one of their European offices, just here for a few days of meetings. He said the European employees haven't gotten their Surface RT's yet, so he wanted to take a Pro home.
  • All full time employees got a free Surface RT in early December. I know its not the same thing, but I don't see a lot of FTE's running out to get a Surface Pro right now. Im sure there will be some, but most are happy with the RT.
  • Aventura, Miami store was crazy
  • Frustrated and disappointed customer Surface Pro in sight around me anywhere. Am seriously considering the IdeaPad Yoga 13 now as my Win8 device. I can have that delivered to me within a week...who knows how long it will take to get the Pro now...
  • I ordered mine online at around 10:00 AM this morning. Just got an email that it shipped. Pleasantly surprised.
  • No digitizer with the yoga though.  Helix is really a better option but that's a wait and some more money.
  • Someone just mentioned the hp envy 2 and on the website that does have a digitizer
  • You're right, but it doesn't have 1080p display and I believe it's limitted to 2gb's of RAM.
  • The more I hear about the surface specs the more I am amazed by it, yes the hp envy 2 has 2 gigs of ram, and the surface pro has 4 gb
  • I had a Yoga few 3 weeks absolutely loved it but one issue caused me to return it and that is the Wifi has trouble with wireless N. It would contantly drop out and not want to reconnect. I didn't do this on a G network though. 
    There are somewhere around 100+ people complaining about it on Lenovo's forums but Lenovo has given no info about it.
    Hope yours works out for you though.
  • Oh man thats disappointing :(
  • Got an email from Microsoft at midnight that the Surface Pro was available to buy. 5 minutes later, I had my 128 GB ordered at Microsoft's online store. Heh, the early bird gets the Pro.
  • Went to 3 different Bestbuys at opening and missed all the surfaces :-( Finally gave up and ordered it online.
  • I have been waiting to get one so I called my local MS store in Danbury Mall CT and they said they were open. I drove there to pick one up only to find out that mall management changed their mind and closed the mall for the day. The MS store store opened because they were told the Mall will open at 1 PM. I guess I'm gonna have to wait another day. Grrrrrrr!
  • My mom and I reserved it about 10 days ago. Picked up two 128GB Pros this morning at 8, at the Toronto Eaton Centre MS kiosk. Even they didn't get very many. Def less than 50.
  • Already received a second email confirming I am getting one in next shipment from futureshop(owned by bestbuy).
  • I preordered mine at best buy and here at the DFW area of Texas the entire area did not receive their shipments because of the storm.. Soo instead I went to staples, I was able to find one 30 minutes away (the only one left in the DFW area) at a staples. Proud owner of a Surface Pro now :D
  • 64 or 128? Staples told me all they had was 64
  • 3 units?? That's a lot </sarcasm>
  • Hopefully the 128GB stocks back up by Feb. 28th...
  • I seriously hope that's not the case
  • When a store have 3 units and they sell out, it doesn't mean it's selling well, also this is bad, specially when people pre-order and don't find their orders ready.
  • I'm curious to know when the transformer book will launch and at what price. That would be perfect if only the USB port was on the tablet side and not the keyboard dock . . . .
  • I think they don't stock enough on purpose sometimes to artificially create more demand.
  • I thought so, until I read that some people who preordered didn't get theirs as well.
  • Sacramento is completely sold out at all Staples and Best Buy stores. I actually went into Staples yesterday and asked the guy if there was any chance on him selling me one early. He goes legally he couldn't. I told him I wouldn't narc on him. I left with nothing. Ughhhh.
  • I hear Sacramento is sold out on basketball teams also...
  • REPRESENTING the Lakers...LOL...that's hilarious
  • Lakers suck as there record sucks
  • Oh! Snap!
  • Ya, well that's because the Sacramento mayor is an idiot.
  • go Sonics!
  • Picked up 128gb Surface pro at St Louis galleria around 9am. Was the last of 3 left. Not sure how many 64gb models were left.
  • I considered going there this AM. I would have been to late, glad I didn't go.
  • I pre-ordered one earlier this week with my local Best Buy (Columbia, MD), so I was fortunate to get one today.  However, while I was at the store picking mine up, I overheard the sales folks telling many, many would-be buyers that they were already sold out.  One employee told me they only got one they could sell to a walk-up customer.
  • So.... I guess no chance of getting one from the US to test out in our UK office as a possible replacement for our current hardware. :/:'(:-(
  • Not a single one in stock for starters at local best buys. Just an empty spot on the display shelf next to an RT. To make matters worse, I saw a BB employee not do anything to help a frustrated customer at o e of the other vendor laptops. He was agitated that he could not get to the desktop and couldn't understand why they designed it this way. The employee just shrugged his shoulders.
  • pro tip: best buy employees are generally speaking morons.
  • I preordered mine from best buy on Thursday and was there at 10am when they opened. There was a line of about 20 people waiting for the surface pro but I was the only preorder. I was out of the store by 10:10am a happy man but I'm sure there were a lot of disappointed people in the North Canton, Ohio area.
  • London drugs Canada has lots. They never announced it or had preorders. Stores only have few but online stock is plenty.
  • What idiotic store only has 5 units? Just bs advertisement to look like the pro is selling out fast when in fact there are hardly any units to sell.
  • So you think it would be better to order hundreds of devices, TRY to find somewhere in the stock to stock them, and then deal with trying to sell the overstock should demand not be there?
    It  really is best to order an amount based on what the store feels demand will be, and then gauge the next order based on the initial demand.  This is how it will always be, regardless of the product.
  • When the iPad 3 launched, the target I worked at had 2 of each wifi model.
  • I don't understand why people don't just preorder these things online. Why wait at a store and hope they get them? Bizarre.
  • Timing of available funds...
  • We DID preorder. Best Buys got 0-2 devices, TOTAL.
  • Preorder only worked for a few people.
  • I called like 5 Best Buys in my state. 3 didn't receive a single Pro, and the other two received one 64gb. Oh and I preordered a 128 the morning preorders were available.
    All of the Staples around here also got just 1 or 2 64gb.
    Apparently only Microsoft stores got relatively decent stock. If only I had one in my state.
  • 64GB model is also out of stock in the MS Store... Surface rulz :)
  • Not hard when they have virtually no stock.
  • Why are people not getting preordered Pro? SHM @ MS that makes no sense.
  • Not all preorders were processed
  • The Canadian Microsoft Store's online site does not show "Out of Stock".
  • Microsoft got scared of all the negative noise coming from some tech writers and played it safe with the amount they released?  Or they didn't realize a lot of people wanted a full fledge computer/laptop/tablet variant and that's why the Surface RT may not have sold as many they had envisioned?  Or they want to ensure they don't overstock items and have to put it on sale or reduce the price?  Whatever, the reason I'm glad to see people are wanting the Surface Pro.
  • Has nothing to do with Microsoft. Stores chickened out.
  • Now that's sounds like a more realistic reason.  :)  Just purchased a Windows 8 (touch) laptop a couple of weeks ago and loving it! 
  • maybe in the northeast the blozzard might of affected supply stocks
  • Except they arrived in stores off the trucks like 2 days ago before the Blizzard hit...
  • That doesn't mean that they weren't affected.  In my area, the blizzard was supposed to hit on Wednesday, then it was pushed to Thursday, then to Friday.  I'm not privy to the inner workings of logistics companies, but given how bad it was supposed to be when it did hit, those companies may have delayed shipments.  I'm not saying you're wrong, I'm saying WP95 may not be wrong either.
  • There is no chance in hell shipments out of Pennsylvania (assuming these are coming from the same place as the RTs), were delayed on Wednesday because of a potential storm.
  • There's more to a shipment than the place of origin, such as the transit and the place of delivery. No need to get upset.
  • There was no storm west of there. At all.
  • Microsoft doesn't seem like they can do any right these days. You'd think that they would be able to launch their own products properly but it's always a clusterfuck. When was the last time they launched something that was received with great success?
  • Virtually every business launch has been successful. They suck at the consumer market.
  • Was Xbox 360 the same way? If they had adequate supply for that why not this?
  • No way. When the 360 first came out, they were selling for twice retail on ebay because they were so hard to find. I literally bought one release day (after reserving and camping out, because they didn't have enough to cover preorders), played it for a week, and sold it used on ebay for $350 more than I payed for it.
  • Holy smokes, and that came out years ago, I can't believe they launched it with such little stock that you made a profit on a used one wow, kudos, if they screw up Xbox 720 with low stock, means they really haven't learned anything
  • That's the thing, their business rollouts are fine because it's mostly software but when it comes to hardware they always fail at launching it properly. They delayed the release and yet they're unable to get enough supply for it? This is just another example of how incompetent they've become lately.
  • Good to reserve a 128 GB Surface Pro on time. I just buy it via Online Microsoft store in Canada in the afternoon.
  • None in the UK. Nor any Microsoft stores. Bought my 920 as soon as it was out. I am now waiting for the Pro to come over here. Please Microsoft don't make us wait :(
  • It must be hard for a big company to figure out how many Surfaces to ship out. 3 per store, really?? At least have 30 devices per store just in case.
  • Stores made that decision
  • I hope there are not these shenanigans come the time of the next Xbox. I won't cope.
  • MS Store - South Coast Plaza, CA: It took 2 hours for the store to sellout 50+ units.. with a line of 20+ disappointed customers. People in the back who didn't get one were given a $25 gift card and their names were written down on a piece of paper to receive notice of when the next shipments were coming in. They were not taking pre-orders. No one in the back was impressed at how they took their time to train the people who bought the Surface Pro while others were waiting in the short line only to find out it's sold out a few hours later. The guy in front of me pointed at the Ativ Pro that the MS employee was holding onto and asked if that was on sale because he didn't want to wait anymore.
    I don't mind waiting and finding out it was sold out, but the fact that I had to stand in front of a b*tch who was compaining the entire time about how they're going to run out of stock and kept talking about the "asus" iconia w700 with the bluetooth dock was pissing me off. Just go buy the fricken Acer if you didn't want to wait.
    Also note that I had gone to the store a few times in person prior only to be told that they did not take pre-orders or reserves. They mentioned it was only for people who were buying this for business purposes got to reserve.
  • I called that store every week for the last 4 weeks and they said the same thing, but this morning they tell me "you should have reserved one" WTF!!! you weren't taking reservations. Her response, "yes we were", (f'ing liar!!!), so I asked, can you make a reservation now over the phone? "we are no longer taking reservations" WTF!!! Are you purposely trying to make it impossible to buy this damn thing?!
  • That's funny she just messed with you.
  • The most worthless part of it all, is how supposedly the launch of the Pro was pushed back for Best Buy and Staples.
    Two stores that decide they barely want to stock the product.
  • Agreed, however, I believe that consistently the online store and actual stores were getting decent stock. Also, you can't ignore the strong demand from customers.
  • I went to the Best Buy in Franklin, Tn and they were sold out.  They only received one.  I went to the staples down the street, and they had only received two and sold out this morning as well.  Both sites were only getting the 64gb in.  It is frustrating. On top of that, the knuckle heads at best buy in Franklin didn't even have the stylus to go with the display model.  What is up with that?  Arggghhh. 
  • Their stock issues could have easily been resolved by having pre-orders. How could they possibly know how many items to stock with no idea of interest? The only indication they had were the luke-warm reviews, which makes me think they shipped maybe 500 models nationwide! With the RT, you were able to pre-order or at least be put on a list to be informed when the product is available. With the Pro, you couldn't do either. You just have to wait until it just pops up in a store? How stupid is that? Microsoft Stores customer service told me that they're sold out of 128gb models nationwide, yet i haven't heard of 1 Best Buy, Staples, or Microsoft Store having a line (in LA or Chicago) of more than 1 to buy this insanely popular product. Furthermore, how are they planning to gauge need for future stock? You can't place an order for the out-of-stock product on BB, MS, or Staples respective websites?!?!?!? I kinda feel that they'd rather take the heat for the impending low sales because they (intentionally) f'd up the ordering and delivery process, rather than the tepid reviews and overall low interest. They should have sucked it up and produced enough initial products for their die-hard followers, so at the very least, the blogs would be filled with people saying (rightly or wrongly) how much they love his product. But from what I'm reading, they've pissed off quite a bit of loyal fans. Seems to me that this is a Lose-Lose situation for MS.
  • Best Buy DID have preorders. I preordered. My Best Buy got 0 128gb and 1 64gb.
  • Every Best Buy I called did not. From calling the same stores today, they tell me that they were taking pre-orders as of this week. That's of no help to those who asked in the previous 3-4 weeks... If I called 3 weeks ago and they said they weren't taking preorders or reservations, why would I call 4-5 days days prior to release to ask again? Where I come from, no means no...
  • Preorders began last sunday. I had to put $50 down.
  • Just imagine the frustration for us Microsoft Partners, who arguably would have been the ideal salespeople for these tablets. Asked about the possibility at every conference I attended this year of Microsoft offering the 128 Pro to us to Beta and otherwise get "Wow, what is that?" marketing going pre-release. We serve large clients and are somewhat visible in our space and people respect our opinions on tech purchases as it's part of the value we offer them. Apparently no one at Microsoft is forward-thinking enough when it comes to non-Enterprise. This is hard for me to say, because we drink the Microsoft Kool-Aid when it's sweetened enough-- but this is a debacle when you consider you had tons of people demanding this product ala "iPad" and the press will now have a field day about how Microsoft dropped the ball. Was this a logistics snafu, a supply-chain issue, a lack of interest with Best Buy or Staples, or a combination of both? The lack of a Super Bowl ad showing how the Surface Pro can replace your iPad and you laptop was really concerning, but perhaps Microsoft got lucky because there would have been even more disappointed folks this morning. So, as a Microsoft Partner who has plenty of insider info, I followed the pre-order process at my local DFW area Best Buy and noted excitement among the staff about a Microsoft product for once. They literally moved it and the RT onto "The Front Counter" of the normally "iPad section", had it ready to rock yesterday. Then, they get 3 units on the truck this morning, except that they didn't. So all of us pre-order folks left disappointed. I even had my "Ferrari-Red" touch cover pre-purchased as I was leaving on a business trip today and was really anticipating getting to show off my new Surface on the flight. Yet another missed opportunity for Microsoft. Hope it improves, but I've rarely been this disappointed. :'(
  • Not cool if someone on the inside feels this way, and not good at all, why do Microsoft and Nokia have all these supply issues...hope you get yours soon bud
  • Again, it was the stores fault.
  • Better than low demand and high stock. Its a good product.
  • I disagree... They need to do a better job of anticipating need. There are so many elementary ways of projecting demand. They've done a horrible job of it in this case.
  • Agreed...order units were not enough for pre-orders, let alone people waiting on line, someone screwed up big time
  • The Surface Pro is a Hybrid, demand is not certain, not easy to predict. So MS like Nokia play it safe.
  • It is not like hybrids are brand new, windows 8 hybrids have been out for a few months, they played it too safe unfortunately
  • If they didn't think they would sell a lot of units then why bother releasing this thing in the first place? Companies create these products so they can try to sell a lot of it not just for fun.
  • i see it this way, the fact that there is customer frustration from it not being in stock is evidence that there is demand for the product.
  • Lack of confidence in product leads to shortage of supply.
  • Lol sounds like good news to me sorry you guys are frustrated
  • Before I went to bed last night, I logged on to order the 128, but I was wavering about having it delivered on Monday or picking it up today or tomorrow in person.  Duh!  By the time I logged back in, it was out of stocl on MS Store, BB and Staples and every Microsoft Store in our area, and within about 2 hours drive, is also sold out.  My mistake, and I'm surprised.  But why can't I order one from MS and get it as soon as its available?  I hope this clears up soon. 
  • Not necessarily.... If the initial supply was extremely low, that is no indication of a product's demand. MS is a multi-billion dollar company. They know what they're doing. There is absolutely no reason for this product to be out of stock nationwide. This is a sad attempt to give the impression that this product is in high demand. When the final numbers come in, it'll only look worse for MS. They should have marketed as an elite product, made enough for all the die-hards and let us do the free marketing for the next release. To go through this fiasco and ultimately find out that they'll sell far less than the RT is embarrassing at best.
  • Enough made. Stores screwed this one up.
  • What stores? Why would a particular store be at fault? BB and Staples don't even know what they would initially receive or what to expect in the next few days... The supplier is ALWAYS at fault for things like this. IT'S THEIR RESPONSIBILITY TO ANTICIPATE DEMAND. It's like blaming your local grocery store for being out of lettuce or oranges.
  • Staples,only place selling a surface in Humboldt County California only received a store demo unit today.
    Store manager says no way of telling when or which models will be arriving in their system. Complete failure on part of Microsoft and I'm a long time supporter,smh
  • yeah but I think them not knowing what they are getting is crap also how are you gonna run a business and not know what your gonna be getting to stock.
  • I called the MS store near me just out of curiosity. The manager there said the only places that have any left are the ones that were closed due to weather in the northeast.
    Hopefully they get this worked out before it works against them and people start buying other products out of frustration with Microsoft.
    As one of the apparently lucky few who got one today, I have to say it is worth waiting for - if they at least give some indication of how long that wait will be.
  • Preordered mine from the microsoft store at the glendale galleria. They were not supposed to open until 10 but when I got there at 930 they were selling them already. Got my 128 but no hdmi display adapters though.
    It was pretty busy.
    BTW, I am typing this on my surface pro!
  • I bought 2 of the 128G today at the Orlando Store.  There was a line of well over 100 people when they opened.  When we left the mall 3 hours later, there was still a line.  THe first 100 people where gone within 30 minutes of the store opening.
  • Not a problem for me, opt for ThinkPad 2!
  • It seems I'd have better luck finding a monkey riding a unicorn than finding this mythical Surface Pro.
  • Lol! True dat!!!!
  • I was able to purchase a monkey riding a unicorn at my local store but the horn was on back order.
  • Lmao nice
  • Lol...much needed!!
  • I went to two best buys in NYC earlier today and they were all sold out. I also went to the Ms store and they were sold out as well, but told me they might have more next week.
  • The ms store I went to had no idea how to run a launch. It took them years to get one group in and out and they didn't tell anyone they might sell out until right before it happened. I mean literally no one counted and prepared anything. It was silly.
  • There's a lot of haters still
  • I got my 128gb ordered last at midnight and tracking this afternoon. Should be here Monday or Tuesday. ^_^
  • I pre-ordered two 128gb Surface Pros at BB Ft Worth TX, received one. They only got two. Was at Fry's in Plano TX, they had a lot of devices, Helix, Yoga 11/13, Envy and even the TaiChi?. That one was sweet. Best selection I have seen.
  • Frys is undoubtedly awesome, didn't realize they had such a large hybrid selection
  • The Yoga 11 that is out now is RT. So meh.
  • Ah, that explains the price...
  • Hmm... According to Apple there should be no demand at all for the Surface Pro... ;-)
  • Dude! WTF! all the Best Buys and Staples don't even have it. I have a reservation and they (Best Buy) don't even have it. What upsets me even more is that they have a display model just to piss people off.
  • Ever notice that 99% of the display models have no internet connection. So none of the live tiles work. No maps, no travel, no Xbox music, IE, etc....nothing.
  • I agree. Local BB had both surfaces side by side, both 64GB and both had internet connection. But other OEM units were mixed bag in that regard.
  • I just went to Microsoft store and yes sold out and many people who gotten it our happy. I told them why not get a iPad. The person iPad is boring and not good for business use. Yup I totally agree what he said.
  • Not good for business? Thought every business believes its good?
  • I ordered the Hp envy 2 laptop/tablet can't wait for it come on monday
  • Yeah, lot's of Microsoft supporters and insiders left today with a very hollow feeling. Here I sit on an flight without one when I had been anticipating fighting off the "What is that?" questions. This is where Microsoft fails on the marketing front. Apple announces a product and then swiftly gets it into the hands of retailers ASAP to satisfy both the craving for the device AND to have the hordes show off their product in the "Hey, is that the new iPad?" way. See, they GET IT. Let's says for the sake of argument that some poor soul at Microsoft made the poor decision to create the infamous "artificial demand". Well, I'd wager everything that they have lost more today through the disappointment of Microsoft folks like myself and my company and the missed opportunity of having us market your flagship tablet TODAY on the launch date. If indeed it was a planned move, whomever made that decision must subscribe to the dubious Jerry Jones statement that "all press is good press".
  • It's hard to gauge because I think there are 3 types of audiences here. The first is us who have paid attention and anticipated its launch. The second is those who don't know anything launched today because there was no press that it would. And last is those who know it was coming out this weekend but just found out it was sold out. I think your average consumer is in the last category. But I can almost guarantee you that it being sold out today will not hit the local or national news, unlike the ridiculous ipad coverage.
  • There will be no coverage of a launch, because there was no launch....
  • Wanted a 128GB and was ready to buy today. All sold out locally & online by the time I woke up @ 9 a.m. Oh well...will wait patiently. iPad shall have to suffice a while longer.
  • I got mine today, 128 and it is awesome. I'm sad about the supply though, there was a TON of people in line waiting at the M$ store here in Denver, CO. I love the thing though. I really enjoyed all the iPhone users in line waiting with me, everyone was psyched! I can't wait to start using this at work, projecting and all. This is a really cool device.
  • I am still contemplating buying one and whether i need the 128GB since i already have a 64GB flash i bought months ago
  • I got the last 128GB one at the Microsoft Store this morning in Santa Clara... I feel bad for the 100+ people in line behind me and for all the people who didn't get one today. Also, seeing the Apple people looking into the Microsoft store from across the way was pretty funny. Device envy. Mwahahaha
    Maybe if someone offered me the right amount of money I would part ways with my new favorite toy...
  • A friend and coworker of mine went to the MS Store in Minneapolis today to try and buy us some Pros for work.  He said they were sold out of all Pros within 10 minutes of opening  He was told by an employee that they had 500 Pros to begin with and that many people were buying 2 - 3 at a time.  Unfortunately, he wasn't able to get us any and said there were about 400 pissed off customers at the store.
    Our local Best Buy in Madison, WI got one Pro this morning which was gone instantly.  They didn't even get a display unit.  The sales associate said he's been getting calls all day asking about their availability and literally told me "Good luck finding one!" because they showed none in stock anywhere.
  • 2-3 at a time? Bad economy? I don't see it lol.
  • That is actually great news, good supply and sold out...maybe they directed much of the supply to Ms retail stores
  • Total farce. Who in the hell would be buying 2-3 surface pros??? Economic idiots! Some morons will pay a premium on eBay for one, in a month, the Pro will be next to the RT on the shelves at Costco....
  • Several stores here in San Antonio still had plenty of 128Gb models.
  • Really disappointed Microsoft is not releasing the Pro outside the USA and Canada. They sold the RT in UK and Australia then decide not to offer the Pro there, this is frustrating.
  • This is indeed sad.  Microsoft really needs lessons FAST from Apple's marketing team.  It is the same story with every product they have relased lately.  Seems like they don't have faith in their own products.  They also need better commercials.  I have yet to see a commercial highlighting what Surface is able to do.  Read this guy's story, I would be mad too.:
  • It almost feels like at MS a bunch of clueless amateurs is running their consumer marketing campaign. I'm just surprised that Xbox has achieved its present level of success. MS, we know you can build great hardware, so just stop shooting yourself in the foot and hire better (read Apple) marketing people and double their salaries if necessary. It's becoming a question of life and death. You're an underdog, so you have to move faster and be more creative.
  • There is more product otw... Best Buy and Staples are just figuring out demand.
  • Man, it really gets old all the retailers selling out of all the popular electronic devices the day off release. I mean isn't there someone in these huge multimillion/billion dollar companies that can properly analyze the demand and accurately stock stores for it? I mean Apple, Nokia, Microsoft, Nintendo, etc etc. It gets really old. I'm sure the are trying to build up hype, but dammit do it by giving submitting a press release with the ridiculous numbers of units they sell. Its almost like they only put a few out there in fear that if they flood stores and don't sell out, they will look like a failed product, at least for Microsoft. /vent
  • Bought a 128GB in Microsoft Store in Puerto Rico, no lines no hassle,Had a preorder card though
  • Some of the reactions here are quite amusing, lol
  • So, even with something like this some of you still have to find issue with it? I mean, really... not enough??? MS can't fuq'n win...
  • Find issue with stores only receiving display models? Yes jackass
  • First, no need for the invective. No one called you names. Second, his point is well taken that some posters are imagining conspiracies, incompetance, and who knows what all concerning the availablility of the Surface Pro. I was lucky enough to get one on launch day, but if I hadn't that would be OK too because it will be for sale for lots of days after February 9, 2013 as well. Third, there are lots of reasons for the shortages. Examples:  no one, and I mean no one, in business manufacturers more product than they believe they can push in a specifc period of time. The costs are too great and while the margins on the Surface are believed to be higher than those of your typical Windows notebook (for all we know), Microsoft is still not going to make more of this product than they believe they can sell over a given period. Also, the Surface devices are coming from a new manufacturing facility and mark a new product line for Microsoft. I am sure there are lots of bugs to work out of that process. And, retailers order products, manufacturers don't just ship stuff. So, for all the complaining here about 1 and 2 and 4 units at a specific Best Buy, what we really don't know is what number of units did each regional manager of those stores make? They were probably told supply would be tight and made their orders based on that information and their own estimation of likely sales. And keep in mind that there may be plenty of fault on Microsoft's part here (we really don't know that) but Best Buy isn't exactly known of late for its retail prowess either. Personally, my choice for a retailer for Surface would be college book stores, Target and Costco.
  • looks like there back in stock online
  • That is great! Hope all of you that want one get one!
  • Yeah I went all the way to the Microsoft store at Yorkdale, they sold out in an I went to Futureshop, and was lucky to get the last one. I was told the retailers got 10 each
  • I skipped yorkdale and went to Eaton Centre instead. Besides if you reserved with them they would set aside your order and guarintee that you would get it. Kind of ironic that the kiosk was more organized and streamlined than the actual MS store
  • Can't get one til the end of the month. Looking forward to leaving my MBA at work.
  • I can say with 100% certainty that the stores (at least best buy) are not responsible. I have a buddy who works in upper management in the Twin Cities who informed me that the stores were instructed to just keep taking preorders but without making any guarantee about availability due to them not know how many the stores would be receiving. Apparently there is a rep from Microsoft that is spearheading the retail distrobution. So the guy who is blaiming the stores, can stop.
  • Wanted to check the new touch covers at my local staples, but they had none of the new ones, guy even went to the back to check, but none in sight.
    Then went to The Weschester MS Store, at 11am the store was nearly deserted, saw a few people buying a Surface, they had everything in stock, very helpful staff.
    Did not notice any stock shortage, but by the time I was leaving the Mall at 3pm the MS Store was packed, so who knows. Seems like most people slept in for the roads to be cleared.
  • Best buy Is only selling 64GB but the Surface pro 128 was available on the microsoft online store. I placed an order this morning. I received the shipping confirmation around 6pm. No problems here.
  • My surface pro wont work with the keyboard sometimes... I have to shutdown, restart it, and then it might work. If it works, and then i remove the keyboard, it stops working when reconnected... Does anyone else experience this?
  • I was finally able to order a 128GB from MS Canada. Not sure about ship date as I received an email apologizing for a "revised ship date" but the text is all garbled. Microsoft's ordering system is kind of shaky at best. Fingers crossed.
  • How many they had in stock?  May be 1 or 2 ..  This is all marketting stratergy to get people excited.
  • A marketing strategy that's not working... For those who think this "sell-out" is due to a massive demand for the product, I've got ocean front property for sell in Palm Springs. Make me an offer!!!
  • Well, once everything has settled, it looks like a fair majority of folks went home disappointed today. So maddening that anyone with a single grain of marketing savvy could have properly gauged demand, yet someone there at Microsoft made a decision to stock Microsoft stores with a lot of Pros and then give scraps to the retailers. Is it any wonder why the retailers treat Microsoft things like a 2nd class citizen? Our local Best Buy is the exception. They took the considerable effort to move both the RT and the Pro from the neglected mobile-phone endcap where they were last week to the FRONT table of the "Mostly Apple" laptop and mobile devices section. They for some reason failed to put colorful touch covers on them and instead had the RT in the non-eye-catching black, but at least they made a serious "Launch Day" attempt. So, for their efforts, they got... Egg in the face. One of the workers overheard their GM talking sternly to someone purportedly in the supply-side, asking where all of the Surface Pro pre-orders that they sold were, because they #$%* sure weren't on his 6 AM truck as they were supposed to be. I got the feeling after talking to him and having him profusely apologize to me that he felt "used" and he was NOT happy about the image hit his store was taking. I really feel sorry for Panos and the Surface Team. Here they finally produce something that is for once marketed in a somewhat noticeable way and people are ready to shell out money for on Day 1... Only to watch their superiors screw it all up for them. Extremely poor execution resulting in angry customers like me-- and I'm not one who angers easily.
  • We can only hope they learn and surface pro 2 has more stock, as well as getting new surface pro stock out quickly, panos tweeted 3 hours ago they are excited by the response, apologizes for customers not able to get one, and they are working to get supply out as quickly as possible
  • Sometimes it feels like Microsoft is not aware what happens in retail and lives in this imaginary world where they think that everything they do is just fantastic. Everyone was giving Google crap for the Nexus 4 stock but here you have people willing to spend upwards of $1000 and the company doesn't have enough stock to sell? It is bad business not to mention the bad experience that people had.
  • Bad news travels twice as fast as good news.
  • this is enzo ferrari tactic
    if 1000 ppl wants your car,produce 999 :D
  • Sometime last week, while I was in the mall, I went to the MS store to pick up a reserved ticket for the Surface Pro. I was planning to go and get mine as soon as the store openes, at 10:00 AM. Thanks to Nemo wintet strom, by the time I shoveled the driveway and got to the mall, it was past noon. There were no lines, so I figured the launch was not a big success. After walking around for a while, I asked for the SP 128. I was told they were sold out of all the 128s. That's when I showed the reserved card, then they called their manager, and I was told they held some for the reserved card folks and I was finally allowed to buy one. I was happy and I love this baby. I am posting this from my Surface Pro.
  • If you live in Phoenix, you can certainly get one. It is definitely not sold out in either the Scottsdale/Tempe Best Buys or the the Scottsdale Microsoft Store.
  • Stores place the orders based on the demand that they expect to see. I guess they could have based the demand for the pro on speculative rt sales numbers , or been stupid enough to listen to all the negative reviews found on supposed tech sites such as all things not Microsoft, i mean d, who have there own agenda. I guess we will never know.
  • wait so let me get this straight some stores had 2 and sold out almost instantly, yet people are reporting that other stores still have some in stock. So does that mean some best buys cant get rid of the 2 they got . Lmao
  • The Surface RT wad also frequently running out of stock, current estimate sold less than a million worldwide. If true was only a mild success.
  • Who needs a economy 101? You can learn alot about supply and demand right here. Real world examples. I asked my school for refund me for the class. Waiting for reply or check..
  • Every store had as many units as they ordered, all underestimated, now they'll order more, end of story.
  • Apple has changed the product launch forever. Every manufacturer now has to think about how it looks on day one. Undersupply and not meet demand? Fiasco. Oversupply and look like a fail? Major fiasco. To risk undersupplying demand is generally the safer bet.
  • Very true.  Wish more people realized this instead of complaining about stores being sold out due to stock; bottom line is, as you stated, either scenario, people will chastise Microsoft for it.
  • There's no way this thing is truly selling out in mass. Most probably stores only have 1-10 units or some type of supply and that's how its selling out.
  • I went to Futureshop Toronto Downtown 1hr after they opened and it was all sold out. The employee said we only received 4. So very limited supplies.
  • I have a friend that's a Windows rep at BestBuy in south Florida, and she told me that her store didn't even receive any devices. Strange considering her store is the busiest in the district. Seems like Microsoft needs to step their game up.
  • When major retailers that are supporting the product get less than five units to sell on launch day, it should not be considered a high demand success. It's a supply failure. I planned on selling my iPad 4th-Gen to get this, but now I am left waiting ... 
    I love how it was reported that they sold out so quickly ... of course they did, they only have 5,000 of the 128GB units to sell througout North America.
  • The Helix is available already?
  • Just delayed. I saw a commenter mention seeing a Helix, but I doubt it.
  • It got pushed back to March/April. I had thought about buying one till I seen the price "starts" at $1500
  • Tons of frustration over the lack of an available 128 model, but the 64 still seems to be the better deal and is available at multiple stores in my area.
  • Not sure how you come to the conclusion the Pro with half the onboard storage and only $100 less is the better deal. 128GB Pro is the better deal thus it sold out quickly.
  • How much do you think a 64gb or greater usb stick is? Figure that out then you'll understand my comment...
  • SNAP!!!!
  • You are trying to compare a 64 GB USB flash drive to the SSD in the Surface Pro??? The SSD performance is 10x better than a USB stick or SD card.
  • You need to consider only USB 3.0 drives in order to get comparable yet lower performance. And, again, a good 64GB USB 3.0 drive is more than $100 right now.
  • I was just beginning to slightly regret going with the x1 carbon touch in lieu of SPro, but I suspected something like this would happen. I was psyched to get a L920 but after not being able to find any gave up and moved on. I was psyched to get a Surface only to find Pro would be released months after Rt (and now more waiting). I'm likely passing on this too. I'm rapidly moving to the don't announce if if you aren't ready to sell it camp. Meaning more than single digit unit availability at a store.
  • Lets just say that MS could meet demand and every store had hundreds of units, wouldnt that finally push the oems over the edge? I mean you people do realize MS built thier own factort in china to build hardware exclusively for MS dont you? That being said, i was told i could upgrade my rt for the pro and would get %80 percent trade in value!!!
  • Let us think about this, yes that would be true, but given they just sold 1m x 1000, that is a cool billion, any more, and you risk product launch failure or stamping on the oem's, someone on another thread said Canada and the USA got 1 million units, from digitimes archives he said.
  • I looked at the Surface Pro yesterday but decided to stick with my Samsung ATIV 700...
  • In the Knoxville,Tn area Staples seemed to have one 64GB model and no 128GB models. We have two bb here and both were sold out when I went around 5pm to purchase one. One bb said they were gone pretty quick. He didn't say how many they had but he said 5 employees reserved thiers. Both bb's sold out of both models including the display model. One told me they put an order in for 30 to get restocked (128gb)
  • Just got back from BB took a look at the pro.  The damn thig is heavy if you ask me.  I know it might just feel that way becasue of the size but my ultrabook feels lighter.  So IMOP it's not worth 1000 for me.
  • You are not lying?! I checked it out today too. I found the opposite is true.
  • Moaning about low stock at launch is so 1990. Wake up folks. When the economy was hot a new device could be launched with bins full of units, and if it failed, well that was ok because Consumers would snap up the next one in droves and margins were high. This is 2013, and outside of Apple and Samsung hardware profits are marginal. PCs have been commoditized and the Surface Pro is a part of that market. If MS flooded stores with them day 1 even a good launch could result in a huge loss. Order on-line if you are sure you want one. Stores are not much more than showrooms these days .
  • Best Buy apparently "gets" that there's demand for this. Front page of their website this morning and they are taking "ship to store orders", but of course every BB in the land shows stock "unavailable".
  • I walked into the Microsoft Store in Cincinnati OH (Kenwood Mall) on Saturday at 10am. There was no wait, very few people in the store. There was a guy in front of me and behind me in checkout line. All of us walked out with 128 GB Surface Pro units.
    So, I was very surprised to read later about lines and selling out.
  • I live in Columbus and after trying to find a Surface Pro from all the Best buy locations in and around Columbus without success, I called the MS in Cincinnati around around 3pm yesterday only to be told all surface pro 64gb and and 128gb variants were sold out. They could not specifically tell when the next consignment were arriving but only asked me to call in by Thursday.
  • Three units? I didn't think itd blow sales number away but I would've assumed it sold more than 3.
  • I wanted one but from my checks there has been very low inventory. I went to two different Best Buys and both said they never got any 128GB models, one of them had received two 64GB modes and the other one didn't get any inventory, other than their display units. I then went to the Microsoft Store and they had only 4 of the 128GB models, and sold those quickly, and they had a couple of 64 GB models...all in the store had less than 12 units in total. None of the stores could say when or if they would get more units.
    So, I'm probably done with them, first Microsoft/Nokia did the exclusive with ATT on the 920 (I hate ATT) and then they go and launch this device with a very low inventory. They had months to prepare production and get enough units to have a great launch. So, thanks for saving me about $1200 bucks Microsoft. I'm probably now just going to go with a Lenovo at some point...but no rush now.
  • I was at the Microsoft Store at Lenox Square Mall in Atlanta, GA and they had plenty of Surface Pros 128 and 64 for the people that were waiting there.  One guy had been waiting there from 5:00 AM.  Thankfully, they opened the store early and let us all get one.  I was out of there with my 128 before official opening hours.  They did run out of Type Covers though.  I don't know exactly how many of us were there, but it was enough that we were about to have to start lining up as it was getting to be too many to remember who was first and so on...  If I had to guess, by 9:30 there were about 30 people there.  I was the only employee out of all of the people as well.  Keep in mind that Microsoft employees have a hardware refresh coming and I think many of them are looking to get them through that refresh.  I called the Perimeter Mall pop-up and they felt that they had enough to make the weekend, however we all see how that ended.  That said, I would say that they did say in select Best Buy stores.  So, it doesn't surprise me that their inventories were fairly low.  I am happy to see the demand.  I prefer this to the story of that inventories were low and it didn't sell out.  By the way, did I mention that this thing is smokn' fast.
  • Best Buy store here in Huntsville, Al didn't have any in stock at all. The only ones they received were those who "pre-ordered" the tablet. So i had to also "pre-order" mine as well yesterday evening and should arrive in 5 - 7 days. I asked if them planned to have the tablets stocked, the best buy guy said eventually. It really doesn't matter whose to blame, I'm just disapointed with the whole experience.
  • All those pseudo press experts are loaded with Apple stock and honestly believe that Apple has some sort of future in technological leadership in a post Steve Jobs area. But if you look at the facts Apple has become a media consumption goods manufacturer. Clearly their negative reviews of the Surface Pro have held Staples and Best Buy back on ordering "normal" launch quantities. I was never a fan of the Surface, not because of the hardware, but because of the app ecosystem. Clearly, an iPad or Android Tablet has not 1/2 of the applications available that we can use on the Surface Pro of Samsung Ativ-S Pro or... other Windows 8 Pro Tablets. And consumers are not dumb, a Surface Pro replaces a tablet and a ultrabook in one go... Saves us a lot of time and money.
  • You guys should have sympathy to MS as they start selling Surface right in China/Asian holiday, thus how are they supposed to get enough supply when all workers are on vacation.
  • Funny, met a guy at the airport heading to China and told him about my Surface debacle and he said the same thing! Maybe I should get the red "year of the snake" special-edition touch cover to commemorate my experience? :-D
  • Got my ship notice from MS today (ordered late Saturday) for 128GB + touch cover. Woot!