T-Mobile in midst of major service outage (Update: Service restored!)

By Phil Nickinson
last updated

Update 2: As of 1:25 a.m., T-Mobile says everything's back up and running.

Original:

If you're on T-Mobile, chances are you know this by now, but the company is reporting it's in the middle of what's sounding like a pretty big outage. From its Twitter feed:

All – We’re aware of the current service disruption. Our rapid response teams have been mobilized to restore service as quickly as possible. We will provide further updates as more information is available.

Stay tuned, folks.

Update: T-Mo says at 9 p.m. EST, only 5 percent of its customers were still down.

Phil Nickinson
Phil Nickinson

Phil is the father of two beautiful girls and is the Dad behind Modern Dad. Before that he spent seven years at the helm of Android Central. Before that he spent a decade in a newsroom of a two-time Pulitzer Prize-finalist newspaper. Before that — well, we don't talk much about those days. Subscribe to the Modern Dad newsletter!

9 Comments
  • I NEED MY PHOOOOOOOONE!!!!! I CANT LIIIIIVE!!!! WHY IS THIS HAPPENING????? HOW LONG WILL THIS TAKE?????? SOMEONE HELP ME, PLEEEEEEEEEEEEEZE!!!!!!
  • don't worry...who the hell are you???
    T-Mobile rep????
  • don't worry. it's just t moble gettig its mobile make-over....
  • 9 PM EST? Ya right. I'm in Dallas and my service is still out. Going on 6 hours.
  • Can you hear me not? Can you hear me NOT? WHY CAN'T YOU HEAR ME, DAMMIT ? DAMMIT JIM, I"M JUST A COUNTRY DOCTOR, NOT A CELLPHONE REPAIRMAN! (ahem) sorry, just having some withdrawal issues from going cold turkey on my cell phone. i'll be better when i'm finally off the stuff for good.
  • I borrowed a phone from a friend and spoke to a T_Mobile rep for 2 hours last night and all I got was :can I out you on hold for a moment?"
    Also was told it should be fixed by "this evening" Mind you this was after 12 am my time (TX). My service is based out of CA and I read the in the spring of 2008..the same exact problem. Huge outage for hours. This is almost an entire day for me now. My only was of doing business is by my cell phone. This is catastrophic.
    Anyone know if this s a breach of contract and enables customers to get out of their plan?
    I also see that there are 2 T-Mobile network operators when searching access points in my wireless network settings.????
    T_Mobile has been the single worst experience of any dealing I have ever had with ANY company.
    For example..Last month they manually punched in my credit card 2 days before they were supposed to..and it was a card I stopped using 5 months ago..
    These things has been going on for a year..
  • rome wasnt built in a day and considering they are still building and also have some of the coolest phones on the market, a service outage on the same day i buy my touch pro 2 can make one wonder but now all is good and i love my phone and t mobile. thanks to all at tmobile, im hanging in there with ya till the end.
  • Christmas day 2009, T-mobile outage in So Cali Ladera Ranch. Used a Verizon phone to call support, office closed but technical guy picked up (not very technical). At least RIM is honest with their outages on their websites. COM'ON T-Mo, get with it.
  • Also was told it should be fixed by "this evening" Mind you this was after 12 am my time (TX). My service is based out of CA and I read the in the spring of 2008..the same exact problem. Huge outage for hours. This is almost an entire day for me now. My only was of doing business is by my cell phone. This is catastrophic.
    Anyone know if this s a breach of contract and enables customers to get out of their plan?m65 kamagra attorney lawyer scrub
    I also see that there are 2 T-Mobile network operators when searching access points in my wireless network settings.????
    T_Mobile has been the single worst experience of any dealing I have ever had with ANY company.