Windows 10 bug causes weird Wi-Fi issue that only breaks certain apps

Linksys Router 2-20e2
Linksys Router 2-20e2 (Image credit: Windows Central)

What you need to know

  • A bug has emerged that causes connectivity issues with Windows 10 version 2004.
  • The issue seems to allow web browsing but stops certain apps from connecting to the internet.
  • Microsoft is investigating the issue.

Some people's PCs have an odd connectivity bug that can cause issues with certain apps on Windows 10. An issue in Windows 10 version 2004 (Windows 10 May 2020 Update) causes some PCs to show an error stating "No Internet Access." The bug is odd because it clearly states that a device doesn't have internet access but PCs showing it can still access the internet in certain cases.

One user named AndyJefferson shared an experience (opens in new tab) with the issue on a Microsoft answers page. The post reads, "Since updating my Dell Iaptop to Windows 10 Version 2004, Network and Internet settings is showing that my home wifi network has "No Internet Access" when in fact it is working fine. I've rebooted my laptop, reset the router and reinstalled the network wireless adaptor but still same message."

According to Windows Latest the issue doesn't seem to stop people from browsing the web but can cause certain apps that rely on an internet connection to not work. Apps including Spotify, Cortana, the Microsoft Store, and the Feedback Hub seem to have issues reaching servers through the web when this bug affects a system.

A report in a Microsoft answers forum (opens in new tab) shares one person's issues with Cortana that seems connected to the same issue. It's worth noting that report was from months ago by a system on the Windows Insider Program. The PC was running Windows 10 Enterprise version 2004.

Microsoft is aware of the issue, according to Candy Luo, a Microsoft contingent Staff member. Luo states that the issue is currently being investigated by Microsoft.

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at (opens in new tab).

  • Oh why? Oh why don't I get any of this stuff? I feel like I being left out. Feeling sad.
  • Hehehe...I know that feeling. These things, for whatever reason, never seem to affect my systems. Not that I'm complaining.
    The one time I thought an update hosed my internet connectivity, some months ago, turned out to be an issue with a VPN client, and not Windows itself. Once the VPN client was patched, all good.
  • You can count me in on this for three of my PCs. After installing. Two of them are running on hard drives, and after the first boot of the new fix being deployed, login and firing up processes took about 1 hour during which it kept shooting full speed spikes on my i/o BUS according to Process Explorer. During this one hour Internet was cut back to 1% in speed and sometimes connection was even lost for some apps. Most surprisingly, during this one hour Microsoft Store apps seemed to work pretty well. Not being affected by performance issues, nor by Internet connectivity. One PC even ran into a black screen of death once finally startMenuExperienceHost.exe was fired up, and a Start menü could be opened for a couple of seconds before the screen turning completely black. Event Viewer showed dozens of services failing to start, and reported reading a pretty small system file taking too long. Even the one running on SSD and being pretty much an OOBE laptop suffered hugely to start up, and experienced connection issues for over a day now. This also means some websites not working while others do.