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Xbox One doomsday strikes as consoles face black screen, Xbox Live down (update)

Xbox One owners across the globe are facing mysterious black screens upon turning on their consoles. All Xbox One consoles we've tested at Windows Central present the issue, preventing them from accessing menus, games… and essentially anything. Similarly, Microsoft's Xbox Live gaming network appears to be down, signaling a widespread issue across its gaming platform.

While details on the black screen are scarce, the bug appears to stem from a recent Xbox service update. As detailed by Xbox Insider Program head, Brad Rosetti, via Twitter, Microsoft plans to roll back the service change, aiming to correct the fault spanning Xbox One consoles worldwide. Microsoft's official Xbox Support Twitter account has also acknowledged reports, with the team "continuing to address" the issue.

Updated January 30, 2019 @ 15:25 ET: Xbox Support has announced that all Xbox One start-up, sign-in, and updating issues have been fixed.

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Updated January 30, 2019 @ 14:40 ET: Some previously-affected Xbox One owners can now reaccess their consoles. To restart your Xbox One with a hard reset, hold down the console's power button for 10 seconds while the system is on. The console will enter a full reboot cycle, and the Home menu should display once it loads. If a black screen still displays, we recommend waiting for official updates from Microsoft.

Updated January 30, 2019 @ 14:20 ET: Xbox Support states its teams have identified the cause of today's bug, promising to provide future updates once available.

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As of publication, no formal workaround has surfaced for the black screen bug. Equally, there's no estimated time for when Microsoft will issue a fix. However, it highlights a clear dilemma in the world of internet-connected consoles, where a single misstep can render millions of consoles unusable. We'll be sure to update this post as new details surface.

Matt Brown is a senior editor at Future for Windows Central. Following six years of professional consumer technology and gaming coverage, he’s focused on the world of Xbox and Windows PCs. You can follow him on Twitter @mattjbrown.

34 Comments
  • Mine is fine. Is this regional?
  • Mine is fine too. Using it right now
  • My Xbox One X is booting to a black screen. On and Off network.
    Xbox one X logo, followed by green xbox logo. Goes to black screen with a nice ding sound with a popup saying I'm signed in, then I hear the menu sound but the entire screen is blank.
    Not good. How can their network be down causing this type of issue? I've had my xbox offline before and still been able to use it. Did someone accidently hit the kill switch?
  • Mines doing the exact same thing this is really weird
  • The same here. Support isn't working. Have to wait and pray for mercy.
  • This just happened to me was in playing call of duty then logged off to get kid from school came back and straight black screen had me thinking I done broke the system, until I came here and seen alit of other complaints, hopefully they get it fixed not really an PS4 player it upstairs I don't want to play that I wanna play my need for speed on Xbox one!
  • I had the same problem, i fixed mine with a offline update
    https://support.xbox.com/en-ZA/xbox-one/console/system-updates-solution
  • Black screen but visible turn off menu , weird .
  • update : fixed now
  • I have friends who are still online, but my xbx1x is hit. I reset it 3 or 4 times and thought it was fried until I read this. I'm glad they identified the problem, hope it's a quick fix.
  • That would've bit
  • Mine grated me with black screen, but if you still have Kinect connected you can tell it to launch apps and works OK - finally its getting some use except Skypeing family at Xmas
  • Lol I was going crazy trying to figure it out. Well time to give some love to my PS4 Pro today.
  • I've got the black screen right now in the UK 18:57 GMT.
    I rebooted several times to no avail. Until I read this article and am pleased it's not just me.
    I'll rest and wait for the fix. I can survive 1 day without my daily Fortnite fix.
  • Me to m8 a need my fortnite fix haha am thinking of going ps4
  • Mine is all. OK. Currently using it as we speak. UK 7:03PM.
  • Glad I'm not the only one with the black screen issue on Xbox. Some people online also mention Windows update is messed up too. Now I'm afraid to turn on my laptop for fear the auto Windows Update feature will brick it. Wonder if this problem is more pervasive than just Xbox?
  • My console is not working with this same issue and just as a warning to others with the problem...DO NOT FACTORY RESET YOUR CONSOLE... this does not fix the issue and if you reset your console to delete everything you will have to download it all over again like I have to when they fix this issue.
  • I took my Ethernet cable out of the console (forcing it into offline mode) and is no longer booting up with a black screen. Can play my games but can’t access online stuff (obviously). I’m kinda regretting buying the Xbox One X as it’s a pain in the arse. I’ve never had this many issues with the Pro. Don’t get me wrong, it’s a great console but the UI is abysmal. TL;DR: Force it in to Offline Mode and it might fix it. It worked for me.
  • Turned my system off only a little bit a go. I will probably wait to turn it back on and see how this shakes out.
  • People! I turned it off via the controller, waited for it boot up, when I see my sign in at the bottom, I hit the Home button on controller and then click A to go home in the menu that pops up, I done this about four times and it took me to the home screen and I am now on! Hope this helps
  • This worked on my xbox one x! Hit X, then A and the dashboard popped up!
  • Should I left console on ?
  • Really hope the next gen consoles lose the mandatory "must always be connected" requirement. Gamers shouldn't have semi-bricked consoles or broken games if internet connectivity is lost. I miss the good old days where consoles never went "down" and they worked and played all of your games 99% of time. Except for when you had a PS2 disc read error or had to blow into your Nintendo cartridge.
  • Never had more issues than with PS2... That console was dreadfully poor hardware... But there is absolutely no online requirement for most games... I play offline all the time...
  • Mine to this is annoying a need my fortnite fix
  • Mines screwed, some one told me to reset my cache and I did that and it made things worse
  • Mine still isn't working & it's connected. Prior to the outage being announced I was prompted to do an update. While applying it, it failed twice in which I restarted the update. After the update completed or so it seemed that's when I got the black screen. It kept telling me to "try again in a while". I really don't know what to do right now.
  • That's (almost) the same thing I got. (Other then the fact, the updates I would have to install would goddamn stop and give me error messages every time. I also haven't played in a long time [since more than 5 months] and I decided to take it to Pakistan [for vacation.]) Actually, could anyone help me out here? I'm in Pakistan and I would like to know if I could successfully pull off this (Xbox One) update without any issues?
    My console would give this error code "0xBB0500B6 0x00000000 0x80000001"
    Thanks!
  • I think the real question that needs to be asked is why a backend service update would render most Xbox Ones essentially unusable. That's kinda scary.
  • Skynet is testing its reach.
  • Is this issue with production build or beta?
  • The one advantage to not living in the US and gaming on the Xbox One, generally this stuff all happens and is addressed when I'm asleep.
  • I don't have this issue but my neighbor does... No idea why i don't and we game together all the time