Xbox One owners were unable to launch games on October 23 (update)

Xbox One S
Xbox One S (Image credit: Windows Central)

(Image credit: Matt or Jez took this photo)

What you need to know

  • Xbox Live appears to be experiencing issues at the moment.
  • Numerous Xbox One owners report that they can't launch games.
  • Users keep on encountering sign-in errors.
  • Take your console offline if you want to avoid this.

Updated October 23, 2019: Xbox Live is back up and running. We were able to verify this on our Xbox One X and games like Destiny 2 are working again.

It's another day and another Xbox Live outage. This time around, gamers are reporting that they can sign in, but they can't open any games. If they're connected to the internet, they get a message saying you need to "sign in with the account that purchased the game." We were able to verify these problems and also received the message.

If you aren't gaming sharing with anyone, the solution appears to be to take your console offline. However, that means that you can only play single-player titles that don't require the internet. Unfortunately, titles like Destiny 2 and Ghost Recon Breakpoint are always-online titles, so if you're trying to play them, you're out of luck.

Xbox Support is aware of the problem and is working towards a solution. The Twitter account said that it would provide an update as soon as one was available. We'll also keep monitoring the problem and will keep you posted as soon as it's resolved. Until then, try going offline to play your games.

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Asher Madan handles gaming news for Windows Central. Before joining Windows Central in 2017, Asher worked for a number of different gaming outlets. He has a background in medical science and is passionate about all forms of entertainment, cooking, and antiquing.

7 Comments
  • This better be Xcloud related.
  • Huh, I still don't get these outages, they must happen while I'm asleep.
  • They do seem to happen during the daytime hours in the US.
  • I'm curious regarding the wording of this notification..."Another day, another Xbox Live outage..." seems to imply that there is an outage every day or at least quite often. Speaking from my experience only, I have only been affected by one outage in the past year and maybe one other time this generation. Are the outages as frequent as you seem to be implying or am I missing something here?
  • There have been 4 or 5 outages in the last 6 months. This is an excessive rate for a service that only had a few noticeable ones in 5 years before.
  • Interesting. I guess I am just lucky that they rarely seem to affect me.
  • I'm actually with you on that, most (if not all) of these have been for just a few hours during weekday daytime hours in the US and I do most gaming in the middle of the night. It's just unfortunate that a service that has been so good has had so many hiccups recently. I can only hope that this is actually upgrade related and will improve the service.