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Microsoft will now allow users to self-service digital refunds on Xbox and Windows 10

Revealed earlier on the Xbox Insider Program, when you purchase an app or game on either Xbox or Windows 10, you will soon have the right to refund it without begging a Microsoft support representative.

It will be a simple process to request a refund:

  1. Go to account.microsoft.com and sign-in.
  2. Select Payment & Billing from the top menu.
  3. Select Order History.
  4. Find the purchased app or game, then select Request a refund.

The following conditions apply for those seeking a refund:

  • Games and apps are only eligible for refunds within two weeks of purchase if you have less than 2 hours of usage across all accounts on that device.
  • DLC, season passes, and DLC are not eligible for self-service refunds.
  • The game or app must be downloaded and launched at least once before requesting a self-service refund.
  • You must wait at least one day after the game or app's launch before requesting a refund.
  • Certain Windows 10 apps may not be eligible for a self-service refund. Presumably at developer's requests.
  • Microsoft emphasizes that it reserves the right to block access for users who abuse self-service refunds. So, people who repeatedly purchase, then refund games simply to test them out are likely to find themselves with a ban.

Digital refunds are increasingly important in an age where physical content is fading out. It's likely cheaper to offer Microsoft an automated method for obtaining these refunds, rather than have a human process whether or not the requests are valid and genuine. It looks as though Microsoft will utilize some sort of algorithm to ensure the system isn't abused, so, don't expect this to be a platform-wide game demo opportunity.

As of writing, it doesn't look like the system is live on account.microsoft.com as of yet, but we'll keep an eye on it and let you know when it goes live proper. Let us know in the comments if you can see it too!

Thanks for the tip PTechC!

Jez Corden
Jez Corden

Jez Corden is a Senior Editor for Windows Central, focusing primarily on all things Xbox and gaming. Jez is known for breaking exclusive news and analysis as relates to the Microsoft ecosystem while being powered by caffeine. Follow on Twitter @JezCorden and listen to his Xbox Two podcast, all about, you guessed it, Xbox!

28 Comments
  • Very cool bro!!!!! +1
  • Awesome. This, to me, is the next step to more people going all digital, and hopfully driving the cost of digital down a little.
  • Definitely good for the consumer - Steam took years to implement this glad to see MS follow so soon afterwards
  • Yeha I have a feeling Steam doing it turned into the model for everyone to do it. Can't really say no when the largest game store around does it.
  • It's a good idea.
  • Excellent. Thanks for listening to us
  • Buy -> Play For 1 Hour -> Save Game in the Cloud -> Refund -> Repeat. Just kidding XD . Cool. If I don't like a game I can get my money back now!
  • Appreciate that they are heading in the right direction. But there is still alot of red tape, If majority of game developers request not to activate SSRs on their titles then this will only be a novelty feature. Hopefully this is the first step towards the refund mechanics the likes of the Android/Google Play Store.
  • Request has to be approved and it does make sense because some of those indie games can be beaten within 2 hours
  • In the UK at least most stores won't even take a game back once the seal has been broken - Years and Years ago (10+) GAME stores in the UK used to have a policy where you could get a refund no questions asked, if you asked for a refund a second time (from the same original purchase) I think they made you get an exchange instead.
  • Holy crap! Been waiting for this ever since my ass bought a crappy game because my controller was suck in my couch one day.
  • That's bloody awesome. Wished a few times I could have got my money back after following the hype and after playing a game for a couple of hours and deciding i did not like it.
  • One of our youngest (7 at the time), saw a password being typed for PayPal and used it for $1300 of in-app purchases on his phone. After calling the bank, CC company and Microsoft, we were unable to stop the payment in time. Thankfully, the developer corrected everything. Happy to see Microsoft has made this change to it's store policy..
  • This won't work for in app purchases, only full games.
  • Pays to read with my glasses. Thanks for catching the DLC line.
  • No worries. Better to know now than find out the hard way! 😁
  • your seven year old remembered a password being typed in?  what was the password, 'password'?  lol
  • It may as well been qwerty lol but it was a strong alphanumeric password with upper/lowercase, numbers, and special characters. After that, we switched everything to two factor authentication. Live and learn.
  • So is your kid 10 now and just finishing college?
  • Slowly getting as versatile as Android...
  • Microsoft had store refunds about a year before Android.
  • Right, that explains why it's just making headlines now...
  • Finaly all those people can get their refunds after buying crappy Destiny games lol
  • Pretty cool! Except I don't understand the requirement of having to download and launch the game first. 
  • If there wasn't the two week time limit I could probably ask to refund about half the games in my collection considering I build them up and never get time to play! lol
  • "Certain Windows 10 apps may not be eligible for a self-service refund. Presumably at developer's requests." Hm.
  • pity this wasn't in place when I spent $8 on Torrex Pro!
  • What about apps that were pulled from the store and no longer work that I purchased. ?