Cortana outage causes the personal voice assistant to go quiet for some users

Cortana is still very much in beta and as such, we should expect some mishaps during these early stages of rolling out. Tonight, for some users, that scenario is becoming a reality.

Starting in the last few hours, a few Windows Phone users are complaining that Cortana is returning a witty error message when retrieving interests, aka the personal news and weather information displayed to users upon launching. Specifically, Cortana responds with "My suggestion well is dry. Try back later or add some more interests." Likewise, when you ask Cortana a question, she may respond with "I'm sorry, the internet and I aren't talking right now." strongly suggesting that Microsoft is experiencing some server issues.

Interestingly, this Cortana outage demonstrates just how reliant the personal voice assistant is on Microsoft's backend servers. The ability for Microsoft to dynamically update Cortana's features is also her Achilles' heel should anything happen back at Redmond. As a result, even asking Cortana to set an alarm may cause a failure.

Luckily, like all things powered by the internet, this is probably a brief downtime ending soon. There is no indication of how widespread the outage is, but it appears to only be affecting a small percentage of users (ourselves included)

Is Cortana working for you? Share your experience in comments.

Daniel Rubino
Editor-in-chief

Daniel Rubino is the Editor-in-chief of Windows Central. He is also the head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007, when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and watches. He has been reviewing laptops since 2015 and is particularly fond of 2-in-1 convertibles, ARM processors, new form factors, and thin-and-light PCs. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.