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Fitbit stops sales and recalls Force amid rash of skin irritation complaints

Fitbit stops sales and recalls Force amid rash of skin irritation complaints

Responding to complaints of skin irritation from Fitbit Force users, Fitbit has stopped sales of the fitness band and is conducting a recall of the product. They're offing a refund direct to consumers for the full retail price of the Force ($130) and have set up a dedicated webpage and call center to handle the recall.

Fitbit CEO James Park said that "only 1.7% of Force users have reported any type of skin irritation," that test results have shown "are likely experiencing allergic contact dermatitis." The growing chorus of reports about skin irritation was likely a factor in pushing the company towards the recall.

Press release:

I co-founded Fitbit in 2007 to help people lead healthier, more active lives. We have been thrilled by your response to our products, and are committed to customer satisfaction. Late last year, we began selling Fitbit Force, our most advanced activity tracker. Recently, some Force users have reported skin irritation. While only 1.7% of Force users have reported any type of skin irritation, we care about every one of our customers. On behalf of the entire Fitbit team, I want to apologize to anyone affected.

From the beginning, we have taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation. Here’s what we know:

  • Independent test results have not found any issues with the battery or electrical systems.
  • Test results show that users are likely experiencing allergic contact dermatitis.
  • All Force materials are commonly used in consumer products. However, some users may be reacting to the nickel present in the surgical grade stainless steel used in the device. Other users are likely experiencing an allergic reaction to the materials used in the strap or the adhesives used to assemble the product.

We have now learned enough to take further action. We have stopped selling Force and have decided to conduct a voluntary recall. We are offering a refund directly to consumers for full retail price. For additional information related to the recall, we have set up a dedicated page on our website and a call center at 888-656-6381.

To our Force community, rest assured we’re working on our next-generation tracker and will announce news about it soon.

Thank you for your continued loyalty and support.

Sincerely, James Park CEO & Co-Founder

Source: FitBit

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Reader comments

Fitbit stops sales and recalls Force amid rash of skin irritation complaints

44 Comments

Unfortunate as this is a rather nifty device. Bit good they are acting on it in a reasonably timely manner. Many companies could learn from that kind of humility

Was looking to get one, but of course after the official app with Bluetooth le support for WP. But I hope they come out with a new model that adds heart rate monitor to the force!

Same here. The only reason I didn't was because of the complaints about the clasp. Hopefully the next version will be even better.

I've stopped wearing mine in the shower in an effort to prevent it from becoming brittle. My first one just split and fell apart.

maybe next time they will do the independent lab and medical expert testing BEFORE they launch a product.  Ridiculous that a product could have such a major problem that went undetected during all testing and validation!!

I just got my Fitbit Force 3 days ago, my wife's is on a truck to arrive today. I really like the device, but I have noticed some irritation from the band - not sure what I want to do. If they had another equal product ready to go, I'd jump on board trading the Force in, but a flat out refund leaves me without the features i got it for and I have zero interest in the inferior Flex.

I'll probably stick with mine. At least until they come out with a better product. I haven't really had any issues. I had the flex before and this is much better.

I just walk on a treadmill and use weight resistant bands. No gadgets required. Maybe it's for those types of cats that spend hours in the gym each day. Kudos to Fitbit's customer service, though.

I'm certainly not the sort that works out consistently - the Fitbit is useful to me as a form of motivation. I like seeing a progression of statistics over time. It is useful to have that feedback on what I do.

Some people walk on a trail and use their own body weight as resistance.  Even less gadgets required.  It's all relative! 

Please explain....    WPCentral just did an article this morning on the top FitBit apps for Windows Phone.  This article seems pretty appropriate to me.

I want a basis watch, but I already have a nice watch that I wear most of the time. If they made a band that was a little slimmer with the same or similar features, I would be interested.

My partner and I both have been using the FitBit Force since New Year's with no trouble at all. Neither of us has a skin reaction, and we both LOVE the functionality. However, my father received a Force for Christmas, and he had a wicked rash on his wrist. One spot developed where the metal is behind the screen, and the other spot was under the metal clasp. He wears a metal watchband every day, and has never experienced a reaction from it. My partner has horrible nickel allergies, but the Force has not affected her. Interesting. 

Anyway, Dad already received the refund for his FitBit and is looking into the Flex for now. My partner and I are way to happy with the Force to return it. Unless they release another reason for the recall, I'm keeping mine. I cannot imagine being without it!

I just started on with a company that offers a significant (60%) discount on my insurance premium if you meet certain exercise requirements. They allow info from fit it to be used in determining that. Never been interested before, but I believe I will get one, and most people here do. I guarantee you, not all of them are in the gym all the time lol.

I live in the UK and bought a force. I have not had any problems with skin irritation or the problem with the clasp coming off.

Is this because people shower with it? Was really looking forward to the uk release! Planning to get this rather than a fuelband as they plan to release a wp app.

I have one and never have gotten an itch from wearing it. People who are getting the rashes probably take showers with them and keep them on afterwards with out their skin or the device drying. Even though its rated to be water resistant up to 3 meters I don't wear mine in the shower.

My money's on the nickle content. It is a very common source of what is commonly referred to as contact dermatitis but is in fact a Delayed-Type Hypersensitivity immune response, not an allergy per se. The incidence of these reactions is about 6% in males and 10-12% in females. Since most patients, once diagnosed, will avoid Nickel alloys like stainless steel, an incidence of 2% among those not avoiding nickel is consistent with patients who were previously unaware they had a sensitivity reacting to a new piece of jewelry they wear on a consistent basis.