Tracking your Microsoft Surface RT Tablet shipment

Track you Surface shipment

If you pre-ordered a Microsoft Surface RT and have yet to receive shipping confirmation, you may still be able to track your Surface shipment.  Even without a tracking number. 

Here's how to go about doing it.

  • Just go to the FedEx or UPS websites and choose track package by reference.
  • Enter your Microsoft Order number and delete the "MS" prefix.
  • Leave the shipping date as the 24th and enter your destination Country and postal code.

If your Surface order has left the factory, your tracking information should pop up. To be honest, I was getting a little worried that my order status was still listed as "processing" with a delivery date listed as October 26th.  In tracking my order by reference, I was relieved to see that my Surface RT is still slated for Friday delivery.

Chime in down below in the comments if you've found your shipping information and head on over to this WPCentral Forums discussion on the Surface shipments.

Thanks, Mr. Brown and abond32, for the tip!


Reader comments

Tracking your Microsoft Surface RT Tablet shipment



Excellent find Mr. Brown and abond32
My doesn't show, but I'm holding faith that they will still arrive friday. Perhaps mine will say "Hello from Seattle" as opposed to "Made in China"....
we'll see

Can anyone confirm the Shipment Weight for their package on UPS? I'm worried they only shipped the Touch Cover to me as that's the only confirmation email I've received for shipment. I ordered the 32GB Surface w/o touch cover and bought the white touch cover as an add-on on pre-order day. 
UPS is showing my shipping weight at 2.20lbs. Anyone else? Thanks!

How come mine is 3.90 lbs...Surface plus Touch Keyboard showing as one package. Initial scan in Harrisburg, PA.

Well, that's BS. FedEx returns a "Not Found" for me - so assuming that it did not get shipped out from China. WTF am I going to do with just the touch cover? 

Mine says (via FedEx):
10/25/2015 - International shipment release - Import - SHANGHAI CN
3.0 kg/6.6 lbs (I ordered the 32GB with touch cover)

Yep, I've got the same thing with mine: 

Oct 25, 2012 2:22 AM

International shipment release - Import

 3.0 kg/6.6 lbs  I, too, ordered the 32GB with Touch Cover.

Wow you have a long wait for yours or you are getting a model from the future maybe with Windows 9 or 10 :)

I was refering to the year that he listed 10/25/2015

By omagic82 on Wed, 24 Oct 2012 5:06 pm EDT

Mine says (via FedEx):
10/25/2015 - International shipment release - Import - SHANGHAI CN
3.0 kg/6.6 lbs (I ordered the 32GB with touch cover)

Mine is going through FedEx and says it will arrive Friday at 10:30 am, I'm in Missouri.
Many thanks for this find! I was getting worried that it wouldn't show up.

I ordered my 32GB surface w/ blach touch cover on the 18th (two days after pre-order release), did anyone order around the same time that has a shipping confirmation yet? For the record, I did order mine when it was still set to be delivered on the 26th.

Actually, I just took someone's advice and tried changing the ship date to the 23rd and it came up. It says delivery date is the 29th though! My receipt says delivery by 10/26! :(

Mine was ordered on the same date (10/18) however, I was told it would be shipped overnight. Hoping to see the confirmation tomorrow.

I called Microsoft and they told me if my receipt claims the 26th, then I should receive it on that date, but noting that there is always a possibility that there could be a delay. Patience is most definitely NOT one of my virtues, lol.

Hmm.. So how about this one. I ordered two of them (I'm actually giving one away as a prize in a hackathon). On the store website, it says one of them has shipped (the 32 gb w/o touch cover) and it's added red touch cover. I also ordered a 64 gb with black touch cover but that still shows as In Process. It seems really strange that since they're both going to the same place they wouldn't ship them at the same time. ----- Woah wait, nevermind. This is interesting. The track link on the website sends me to UPS and is listed to be only the 32 gig with my red touchcover, however using the method described in this post, I was able to track another shipment coming via FedEx on the same day. That second shipment must be my 64 gig one. Cool. I wonder why they didn't update the site, but that makes me happy nonetheless.

Looks like mine is coming direct from China as well, via Fedex, and estimated to arrive before 10:30am Friday morning.

It doesn't work for me the money is still in my account and the guy over the phone today told me i would get it on friday :( now im really nervous.

The money is still in my account too, but on the 16th when I pre-ordered they took out the $600 from my account. The next day though, they put it back into my account. So, I wouldn't worry too much.

Same here...money sitll in my account, touch still hasn't shown as being shipped by either FedEx or UPS.  I called MS Store earlier today (AM Eastern Time) and they still say it will arrive Friday.  I just called again and STILL they are saying Friday delivery.  If I don' t have a tracking number by tomorrow PM (maybe mine is already in the US and thus can be shipped on Thursday?) I will not be a happy person.

Mine is scheduled for thursday for NYC but I 'm actually in Abu Dhabi for work. So its flying over me now to NYC from china  then flying back to the UAE on aramex so if get it on tuesday ill be excited.

Awesome find. Btw, I called customer service to cancel the order so I could try to get the free 1yr Xbox music subscription by being one of the first 100 in line at a Microsoft store, and the lady said no need, since I did a pre-order, I was going to get an separate email with the offer. I hope that's true for all us early adopters! If I don't get it, I have my call ticket # and email ready to go if I don't get it.

The # I was referring to was the call ticket/reference # that was created when I spoke to customer service. I asked several times, and even asked for a confirmation email attesting to the 1yr offer, but she said that an automated email message is created from another dept (Xbox division maybe)? In any case, I'll have my complaint email on stand by just in case I don't see it.

OMG!!! I hope this is true!!!!!!!!!!  Otherwise I told Microsoft Store since I already pre-ordered mine online, I would stand in line and buy another one just to get the free 1yr music and then return the surface back at the store so that I wouldn't end up with 2 tablets.....

Thanks for that info. I was going to a music pass that same day for the year but now ill wait for that promo

If your Microsoft Store order number starts with MS and a bunch of numers such as MS123456789 then remove the "MS" and only enter the numbers.

Looks like order numbers in the UK don't start with MS, been trying my order number at both fedex and UPS, niether are working. Ordered 64GB on the 16th.

same in Canada, No MS in front of the order number and nothing on FedEx or ups, I hope to receive mine by UPS, FedEx is a very bad delivery service in Canada, you have to be home Monday true Friday from 8 to 17h witch are the normal working hours to receive your package or you have to pick it at Fedex but they have the same open hour... if they send mine by FedEx, I have to wait a long time to get it...

That's funny; I've had the exact opposite experiences.  I usually have to go to UPS's depot a week or more after my first delivery attempt due to their bad service, while FedEx has always been top-notch.
If it's any consolation (for you), I'm in Ontario and my order history on the Microsoft Store's site says "Shipping Method: UPS - Ground."

i am also in canada, my also says UPS ground, i cannot track and MS store still says in process...did you get a email notification saying it was shipped? I am not sure what the benifit of pre ordering it was if it isnt going to be here.. other then the fact there is no MS store here where I live.,

Unfortunately there is no such number in the German Microsoft Store. Only a buying number but without any MS prefix and this number doesn't work, at least for me.

Yes I did. This is what I get all the time: "UPS could not locate the shipment details for your request. Verify your information and try again." Seems to me my number (or the german order numbers in general) doesn't work.

I am getting the same thing. But when i call Microsoft, they tell me it will be delivered on 26th. They can not provide me any tracking though.

Is that for MS Store Germany? Ordered mine from there to be delivered to Finland. Haven't received anything and order status hasn't changed.

If UPS is correct, I'm going to get my Surface RT tomorrow, but my White Touch Cover on Friday. How cruel... (though if it were reversed, it would be worse).

They're shipping this stuff direct from China?  Why is that?  I kinda thought only small-time players did that.  Isn't it more efficient and reliable to have one big shipment to the US and then use that to fulfill orders?

They are combinded in a few big shipments to the US then distributed all over the country. That each one of them has a unique tracking number doesn't mean they are actually scanned and loaded into the freight airplanes one by one.
UPS and FedEx indeed have an efficient way to deal with intercontinental batch shipments. At this stage, I think they only track containers rather than individual boxes inside. They just update the tracking information of all the boxes inside when they scan a container.

FYI if you cant get it to work try changing the ship date to the from 10/24 to 10/23, for some reason mine says delivery for the 29th, which is complete BS because i ordered first day and it said it would be delivered on 26th, and i saw no option for overnight? Why would i get mine 29th?

Wow, great and thanks! I was worried, but now I know it is coming. I ordered within minutes of the preorder being live, but I haven't received any notifications since.

Thanks Mr. Brown and abond32:
My 64GB Surface RT is on Schedule with a status of International Shipment Release in Shanghai China as is the case with many other commentors above.
This has taken the guess work out of the game.

No problem but I have to give all credit to JEFF that I formed me of this method on twitter after he saw my frustration. Didn't want to give his twitter name so THANKS JEFF H.

I can't take any credit either. abond32 posted the instructions I just thought to post it as a Tip so everyone would know about it. :)

Perfect worked for me same place though
International shipment release - Import
 3.0 kg/6.6 lbs

I understand it's on its way but without a shipping email or this "hack" providing any info, I find it hard to be calm.

Awesome tip! Thanks for the tip!  Now I know it shipped yesterday and should be in my hands before noon :)

I have nothing. I'll be at the store on Friday and returning this one.  Nothing will stop me from having this on Friday.

I'm in the Seattle area and I have not been able to find any shipping info. my extra touch cover has been shipped on the 23rd from Pensylvania at 1.20 lbs. I'm assuming this means the have a pile on the westcoast somewhere waiting to ship.

I talked to a lady on chat at the store site today. She said they're doing direct ship from the factory and that mine was shipping FedEx - and to expect an email 'later today.' no mail yet, but this method worked. Fri by 1030a!

I ordered the 64gb bundle and then an extra cyan touch cover. I found that my extra touch cover is being shipped by UPS (via my notification email) and then my Surface being shipped via FedEx.
Thanks for this tip!

I wish Microsoft gave us shipping options when we ordered. It shows that mine will be delivered UPS by the end of the day. That tells me that it was shipped via ground service. UPS ground in my area totally sucks! I work from home and NEVER get a package before 5PM. End of the day is literal. I get things after 7PM on a regular basis, and if it's a Friday, I usually don't get it at all. 

If I would known this was the shipping method, I would have went to the Microsoft store. Especially since they are giving out $100 point cards to the first 100 customers!

Ok I tried the hack of changing the date to the 23 and found that mine too is scheduled for the 29 and said it missed the fedex cutoff. I hope that there system is just messed up and that it will be here the 26 as if not that will suck as I have been guaranteed twice so far that it will be here on Friday. We will just have to wait and see.

Yup, this is exactly what happened. I called up FedEx and they ensured that it would be delivered 29th, not earlier, not later. AARG

Wow, you guys a REALLY excited about this thing. I don't get the whole tablet craze. How many ways does a person need to check email, watch movies, and play thumb games?

Because we are and we have the choice to do what we want and be concerned about what we paid for. I can wipe my ass with my surface if I choose too. Why are you on here anyway. You must like iSHIT

I won't deny you wiping your ass with your new gadget. I just don't get the appeal. I'm on here because it's WP central. If it was Tablet central I most definitely would not be on here, and no I don't own any Apple stuff. You are SO PISSED that your stupid little toy might be a day late. You need to get a freaking life bro.

I dont get the whole you being on this forum thing...your comment is horrible. We are talking about ordering online, being promised a specific ship date and that not being honored.

Okay, so the Chat Techs at MS don't have a clue about what is going on. Three different people, three different answers. I still find it hard to believe they would ship without billing my CC. Seems like bad business practice to me. It would be nice if they could keep us informed. Then I wouldn't have to bad mouth them all over the place. Thanks for the work around.

Just tracked mine and it also says a delivery date of the 29th. I'm on hold with MS this is unacceptable. Their number I 1-877-696-7786 Maybe if enough of us complain we can get something for our troubles.

Let me know what happens I am going to let my phone charge for a little bit and then call and complian. Because someone I assured me it already shipped they just didn't update there website but that is a lie. It never shipped

one more thing, i ordered a 32 gb on the 16th, I then called in and cancelled it on the 18th and ordered a 64gb because i wanted more memory. I called twice to make sure that they cancelled the 32 gb they said yes. I just tracked the 32 gb and they sent it to me!! WTF is going on? So now I have a 32gb coming on friday(that I cancelled) and a 64gb on the 29th!!! Fucking clusterfuck. Still on hold...this 19 year old kid on the phone is gonna be awhile...

What makes you think they will charge your card for the one you cancelled? Maybe you will end up with a buy one get one free situation! LOL

Very interesting...
Estimated delivery    Oct 26, 2012 by 10:30 AM 

Oct 25, 2012 2:22 AM International shipment release - SHANGHAI CN


Hopefully it is here by 10:30 AM :)

So I ordered mine on the 18th when the Deliver By date was still 26th.  On my receipt it says the 26th and I've only called MSFT about 8 times with wierd foreign chicks telling me "uaaaa ahhh ummmm sir ummmm it should be aaaaa there on the ummmm 26th yahhhhh."  I don't think they have a clue as to wtf is going on.
I just tracked mine and its with FedEx with the same BS as someone else here: Shipment Exception - Package Received After FedEx cutoff.  It is set to be delivered on the 29th.  It was picked up on the 24th at 9:32pm.

Same here but now I'm speaking to a white kid I believe...this is complete bs if we dont get them on the 26th and MS needs to pay. I know when im late with my xbox bill i never hear the end of it.

I just finished talking to someone with the live chat on microsoft.com and they seemed insistent that I would receive my order on the date given (26th).  Im in the same boat that says mine wont be here until the 29th but i played dumb and just asked why it hadnt shipped yet.  
They did, though, take all my information and my order number (i assume to check the order on their systems) and still said with certainty that i would have my surface friday.  When i asked how they could guarantee that when they had no role in the shipping, they simply said that it will be shipped tomorrow and will arrive on time... part of me is reassured by this, it sounds like they have preferred shipping or something with fedex... but most of me has no hope for a friday delivery and that these people are just trained to say 26th to keep customers happy.  I assume once i complain on monday they will explain it was FedEx's fault not theirs

Yah they fed me the same BS that they told you.  It's so much crap!!  I don't even feel like calling MSFT anymore because those foreign chicks waste so much time saying so much non-sense.
I've always pre-ordered stuff from Apple like iPad 3 and iPhone 5 but never had any issues like this...always got the d**n thing on time.

Microsoft Stores only use UPS to ship in the US. I think the numbers/dates/zip codes are pulling up FedEx shipping info for unrelated orders.

OK for those of you in the UK goto ups site and ad click tracking
then click tracking by refrence
then rather than package or frieght click Mail Innovations
then fill the rest in.
although it will find it it might not show a delivery date as mine does not :D but at least i know its on its way

Good shout amigo ;-) Anyone from the UK give this a try! Found a package with no delivery date. Hopefully its on its way. I dont understand how Microsoft can run a store and offer a stealth like secretive order process. It shouldn't be hard work like this.

Thanks for the suggestion. It didn't work for me. I get the message "UPS could not locate the shipment details for your request. Verify your information and try again."
I noticed that after I choose mail innovations, the country is set to United States and I can't change it. I entered the order number into the Shipment Reference box.
Did I do anything wrong, or does this mean my order has not shipped?

Make sure you are on the british UPS site from the beginning. It worked for me, it found it but no tracking info. Not sure what that means but makes me feel happier that I'll get it soon. Microsoft being so stealthy!

You genius! Thanks for posting this.  There's no package for me yet but since the shipping range is up to the 25th I'm guessing it's going out today.

Incorrect information, I believe. I was a bit suspicious so I tried typing in 123 as my reference number and a non-existent postcode and it still told me it had found one package but had no tracking information.

I see nothing. Absolutely nothing. I called the MS Store customer service and the lady says I should receive it by this Friday, and my CC would be charge when I receive it. A little weird, but  what can I do now... I will wait patiently until Friday...

well if they are not charging you untill you recieve it tell them you did not recieve it when you get it lol

I ordered on the 17th and still my order says "Order Submitted."  Have not even hit the processing stage... and there's no record at FedEx or UPS.... /sad_face
I think I will just hit up a store on Friday (they are selling these at the "Pop-Up stores" too, right?  The traffic going to West LA will be terrible.

Mine has been saying in process for a while now. :(
Update: I finally got an email (10/25) that both items have shipped under one tracking number. I guess my 32 GB and Red TC are coming together...UPS ground though :(
The provided tracking number in my email errors out on UPS.com. I don't know if it is not in their system yet or what. Aren't these numbers generated by the tracking system? Weird.
Also, my CC has not been charged yet, even though the email says, your card has now been charged.

Well, they sent me to tier 3 and Im waiting for a callback within 24hours. This blows, ordering from the MS is worse than Amazon. Now, In wont get my surface until monday and my card will be charged for the 32gb(that I cancelled) and Ill get that friday....so fucking lame.

Mine says missed FedEx cutoff - estimated delivery Oct 29th. I'm leaving on five days of vacation beginiing Sunday October 28th. I'll be pissed if the 29th is accurate.

I ordered the 32gb without a touch cover and got the blue touch cover separate, after there was a 3wk wait (on day 1). I did this tracking reference and my package only weighs 1.20lbs. It seems it is only the touch cover. (which i already knew was coming in on friday.) And here i thought Microsoft was going to surprise me with an awesome tablet on Friday.

They should do Saturday delivery if it got there after FedEx cut off.  That's not our freaking fault that they picked it up late.  They messed it up so they should deliver it on Saturday instead of waiting until Monday.

No workie for me, but I did call Microsoft yesterday and they assured me that I would have my Surface on Friday.  It is probably sitting at a UPS depot in my town, they said.

Microsoft Stores always ship by UPS in the US so I don't think the FedEx site is giving us the real Surface orders. The numbers are probably pulling up unrelated orders.

That can't be true because we all are seeing shipments originating from China.  If what you said were true we'd all have random originations for our packages. 

I'm with @karmamule, I live in a pretty small town the tracking along with order info all match up to my town for the 26th. I have no doubt it's correct.

okay nowwww....I'm finding something on UPS also.  It says one package found with your reference number but it gives no detail...it says in big red letters: Not Available.
I found this under Mail Innovations.

Bogus result I fear. You can type in any details you like under Mail Innovations and it will say it has found a package but has no details.

Complete silliness.  I ordered 2 Surface tablets within 2-4 hours of them going on sale on 10/16.  Both were 64GB, but one included the Surfacetype Cover and an HD video cable.  Nothing had sold out at this point.  I had to order them separately on different computers because they had a "limit of one per customer" when I ordered.
The first email confimation I got was for the Surfacetype Cover on 10/23 shipped UPS from Harrisburg, PA.  The next email confirmation was for the HD Cable today, 10/24, shipped UPS 2nd dy air from Ontario, CA.  Both of these have a delivery date of 10/26.  There was nothing about the 2 Surface tables.
So when I started searching based on this post, I find that one of the Surfaces was shipped on 10/23 with an arrival in TX on 10/26.  The other one has a ship date of 10/24 with an arrival in TX on 10/29, both from China, both FedEx

First, I ordered a surface around the 18th with a promised delivery of the 26th.  Still no information and says in process.  I live in the midwest and ordered the 64gb.  I have talked to the MS reps numerous times with assurances that I'll receive it by the 26th, but like many have said, it appears they have zero clue as to what's going on. 
How are you guys getting the reference number to work at UPS?  It just says the character set entered is not supported when I put in my order number and delete the MS prefix.  Any help would be great.  Also when I do it at fedex it works but can't find the package.
Hope to know more soon.

yeah, thanks though.  Fedex turned up nothing either way, was hoping to try UPS but it doesn't seem to allow me.  Not really sure what's going on.

yeah that's exactly what I tried but it said it's not supported.  This is UPS as well.  Works for fedex but doesn't find anything.  Track by reference on UPS says the characters are unsupported.

Same for me. In Chicago and ordered 32g + cyan touch the morning it went live. I received 1 email, confirming the order. That's it. None of the suggestions here worked for me :(

i just contacted MS and they said that the 32gb tablet will be arriving through Fedex. They dont have a tracking number for me, though. I do have a tracking for my touch cover through UPS. I hope the MS rep was right.

I am waiting on a call from tier 3 support, remembering AOL tech support days. Anyway, I'm pissed. Why the EFF did the state it would be delivered by the 26th if they couldnt do that? And why cant they do a cancellation of an order? Stoopid.

What did that white kid tell you?  Anything useful whatsoever??
This is totally pathetic....there is absolutely no change on MSFT order status site since the day I ordered it: In Process    Just freaking retarded!

I told him they fucked this order up he asked me not to swear and I said ok, you guys EFFED this order up. I am waiting on a call from level 3 tech support. Im not sure MS was/is prepared for this type of demand.

Heads up.

If you see 1.2lbs on UPS then go to FedEx and check there. It seems accessories are ups and systems FedEx

6.6 pounds of surface goodness heading my way courtesy of FedEx.  cleared international shipment release with delivery by 1030 am Friday.

No luck here with either UPS of FedEx. I pre ordered on 10/16 my receipt says it will be delivered on 10/26. Initially they charged my card and then took the charge off. I have spoken to several Microsoft store reps and they each give me a different story. Yesterday I was told that my credit card was going to be charged on 10/24 and that i would get a shipping confirmation after. I havent received anything the online store still says in process. Today the rep told me that due to the large number of orders my surface would ship overnight and be delivered on 10/26. I just hope it gets here by Friday getting tired of hearing so many stories. I ordered a 32 gig with Cyan touch cover and i am in Florida. If anyone else has any news please share.

Man...my 32GB, no-cover, is not showing up anywhere. Still "In Process" and cc not charged. Nothing on FedEx or UPS, even with yesterday's date. Lame. 
I used the online chat and was told that I would get an email with FedEx info today or tomorrow. The rep also told me initially that delivery was slated for 10/26-10/30, to which I replied that my invoice and email stated "delivery by 10/26" and that I was wondering why things were pushed out past 10/26. After a pause, she wrote back that "she just checked" and it is slated to arrive on 10/26. I'm going to be grumpy if this doesn't arrive on Friday.

I swear this sh*t is really pissing me off!!  They need to get this right....the first time Microsoft is doing this and they f'it up.  I ordered the 32GB with Black Touch cover (combo).
I just called fedex with the tracking number and they're rude as ever..."Sir it will not be delivered by the 26th.  The delivery will be at earliest 29th." 

part of me is pissed the other part is happy. Obviously the tablet is doing well because the ordering of is taking down a mega billion dollar company!

This worked for me. Thank you! - I now know my Surface is making its way through China... but is scheduled to be delivered before 10:30am on Friday. Awesome! - Although I'm a tad perplexed why I have not yet recieved a shipping notice from MSFT Store.

All of our (yes, me included) frenzied over-reactions to the *estimated* 29th delivery date is probably part of the reason why our orders are still "in process" and we weren't given our tracking numbers yet.

We all need to calm down and take a deep breath.

When the bulk shipment of tablets reaches American shores tonight, someone in a warehouse will charge our cards, assign tracking numbers, and mark the package with the appropriate shipping method to make sure that each of our shiny pre-ordered toys will make it to us by the 26th.

Or so I hope, or else I'm going to be one sad Surface-less panda this weekend. :)

Thats all fine and good but MS set the delivery date not us and they need to honor that or dont tell us delivery on the 26th garbage because most of us would have just picked up in store.Im thinking 2000 ms points are in order. We need to stand together on this one.

Did you get a tracking number and delivery date yet? Mine is still on a pallet on a plane somewhere over the Pacific Ocean, so I haven't gotten my tracking number or delivery date yet. I will give Microsoft the benefit of the doubt that it will be shipped at no extra cost to me via Next Day Air once FedEx receives the package here in the US so I can get it on Friday. If that doesn't happen, I would be glad to stand with you.

I changed the date to 10/23 at Fedex and finally saw it. But the delivery is 10/29. If I don't get it 10/26 I'll be a very very angry person. :D

Thanks for the tip! I was getting way too impatient for seeing a "shipped" notice on the MS order history page, but I found the order being shipped by FedEx (even though everything else is coming in separate packages via UPS).
Microsoft, in their defense, did say that it could take 24 hours for their own website to reflect updates. I remember reading that somewhere.

So a mixed (good and bad) news. I just spoke to another customer service (chat this time) and for anyone who preordered Surface RT, they will receive the item by this Friday. For those who have not received the shipment confirmation yet will receive an email on Friday. It's odd that the email will be sent out on the day of release, but what can I say...
Here is the bad part. If we don't receive Surface RT by Friday, then it may take up to 5 to 7 days, thus guarantee no longer being guaranteed. What does this mean? It's not guaranteed that we'll receive Surface RT on Friday, even if our receipt/order says "by Friday 26 Oct".
Lastly, here is a caveat. If you live nearby MS store, your Surface may arrive @ the MS store, which then will be delivered to your door.
So the conclusion?
1 - If you preordered before 19 Oct, then you are likely to receive your items by Friday. It's not guaranteed, but only "likely". However you will receive an email on Friday.
2 - If you don't receive it by Friday, wait 5 to 7 days.
3 - Your item may first arrive to your nearby MS store, which then be shipped to your door from the store.
I know it's a little disappointing, but only time will tell... Hopefully MS learns from this...

Yah this is crap cause I would have just gone to my MSFT store here and picked it up on Friday.  Now if I do that, I'll be out almost $1200 and then have to go through the hassle of returning one.  So much nonsense.
What time are they suppose to start selling the Surface at the MSFT stores...does anyone know?  I wonder if there's gonna' be a line like there is for iPads.

I did the shipping date of the 23rd and got in transit with a "shipping exception" notice at the top and a delivery date of the 29th.  When I ordered it was shown a delivery of the 26th.  I hope I still recieve it on the 26th but I am not holding my breath.

Jessica: and this is for Surface 32 GB without Black Touch Cover and Surface Touch Cover (Red), correct?
You: yes
Jessica: The expected delivery date of the Surface the you purchase is on the 26th of October 2012.
You: is there a tracking number?
Jessica: You will be receiving an email with the tracking number from Fedex and for the accessories you will receive an email with tracking number from UPS.
You: i heard that they will be shipping them overnight. Is this true?
Jessica: Since you purchase this on October 16, 2012 you will received the package on October 26, 2012.
You: how come my status still says in process on my order info
Jessica: Since the package is not yet delivered that's the reason why the status of te order is In Process.
You: will it change when it is shipped?
Jessica: Yes it will change once the product is shipped.
You: I live by a microsoft store. will the package go to the store first or straight to my house?
Jessica: It will be delivered straight to your house
You: ok thanks
You: that is all
Jessica: You're Welcome

My 64GB with black Touch Cover shipped FedEx with an expected delivery by 10:30AM on the 26th. There is only one problem...I cancelled my order on the 22nd.

ridiculous i order first couple hours no cancellations yet people who are cancelling are expected to receive it friday but i'm set for monday.

Mine just arrived 20 mile away. Normally when it gets to the norcal shipping center, it arrives the next day. Curious if I get mine Thursday or if they will hold it until Friday.
Crossing my fingers!

curious when did you preorder what model? and did you enter the 23rd as ship date or 24th? Or did they send you email, It seems as if people that entered 24th as ship date seems to be getting theirs friday but everybody that entered 23rd for fedex is showing 29th, which seems exactly backwards or unless UPS is just using USA time as ship day and fedex is using china time zone? Whole thing is sickening been waiting on 26th preorder within an hour of being able to preorder and gotta wait all weekend.

I ordered a 32 gb without a cover about 10 minutes after it went online. My Cyan touch cover is being sent seperate and is a day behind. both state they will arrive by end of day the 26th, but the tablet arrived 20 minutes away this afternoon. They they are either delivering it a day early or holding it a day to send out Friday. We will see!

Mine's on Fedex in Narita, too...no status in the store though and money only blocked but not booked on the CC yet...
Lol, so bizarre...I am in Singapore and ordered in the US cos they don't sell it here...now it comes from China, which is about 6 hours plane from me...goes to the US (Portland, OR) and gets shipped back to Singapore from there...crazy world... :-)
Delivery estimate 26th, 10:30, 64GB Surface, 3.3kg / 6.6lbs

Awesome!!! My order still says in process and I didn't receive a shippiung notice. BUT I found my surface! It's in Narita Japan with expected delivery of the 26th of coure!

Seems there will be a Fedex charter full of Surfaces lifting off from Narita this morning ;-)
WPCentral to pilot: Don't screw it up!!!

mine shows shuznou something china why so many different cities shipping from? makes absolutely no sense what is going on with all these different starting points and times.

Here are the details:




10/23/12 10:23 PM

Picked up


10/24/12 7:43 AM

Left FedEx origin facility


10/24/12 8:58 AM

Shipment information sent to FedEx


10/24/12 10:00 PM

At local FedEx facility


10/25/12 2:22 AM

In transit


10/25/12 2:22 AM

International shipment release - Import


10/25/12 10:18 AM

In transit


10/26/12 10:30 AM

Estimated Delivery



Shipment Facts


Service type

IP Direct Distribution - Indirect Signature Required


3.0 kg/6.6 lbs

I just registered to be notified via email for any and all updates on this.  It really is Christmas in Halloween!!

Shouzou is where the factory is...then it comes via Shanghai and Narita to the US...
Oct 25, 2012 10:18In transitNARITA-SHI JP
Oct 25, 2012 02:22International shipment release - ImportSHANGHAI CN
Oct 25, 2012 02:22In transitSHANGHAI CN
Oct 24, 2012 22:00At local FedEx facilitySHANGHAI CN
Oct 24, 2012 07:44Left FedEx origin facilitySUZHOU CN
Oct 23, 2012 15:25Shipment information sent to FedEx
Oct 24, 2012 04:05Picked upSUZHOU CN

so i'm basically screwed i'm 2 steps behind which means monday delivery WTH so BS i ordered REALLY early never changed my order and i order one with a cover which shouldve been less demand for those.

Maybe they're trying to sort out this mess which is why none of us have actually received the tracking number yet. Likely the ones that show the 29th will be upgraded to overnight and all will be right in the world.

this is unlikely, how can you upgrade to overnight if it has already been put on a fedex truck, guys getting it friday their shipment left a day or 2 ago mine just shipped last night so no way it can get here by friday takes at least 3 days i would tihnk to get from china to united states maybe 4.

My 32gb/black cover is also at Narita and due 10/26 by 10:30am.  The best part is I'm at a conference this week that started Sunday,  am getting home Thursday night.,  and because I worked Sunday I have Friday off!!!!  
Oh,  and for those tracking,  I ordered seconds after they became available.... 

Ok, finally got my shipping notification a few minutes after posting above - go figure. Unlike most everyone else here, mine is shipping via UPS, not FedEx. I have the tracking number, but it hasn't popped up in the UPS tracking system yet. No idea what the actual expected delivery date is... I'm in the Northeast US, FWIW. (Maine, actually).

So apparently my Cyan Touch Cover is chilling in Pennsylvania right now (it even moved between two facilities there) and is scheduled to arrive Friday 26 Oct. However my 32gb Surface isn't showing up when I check either UPS or FedEx (doesn't say anything on the MS site either). It's gonna drive me crazy if my Touch Cover gets here before the Surface!

I'm kind of annoyed at this situation.  I ordered minutes after they opened up pre-orders and Fedex is indicating I won't get my order until the 29th. 

I think 'scumdogmillionaire' is right.  Because of all this nonsense clusterf**k, MSFT hasn't given most of us any kind of tracking info.  I think that we will get our Surface as promised but not necessarily the one that's attached to our order number.  We would obvoiusly still get the one we ordered (spec wise), but we would just get a random one which may or maynot be attached to our order number.
I dunno if that makes sense and I dunno if that's even true...but I'm hoping it is.

Just be happy its all better than the phones. i ordered one right away on Best Buy as well. They charged me right away and have it sitting on back order. Its all odd.
Gotta love it all though. I know its fustrating, but only because we love MS products!

Thanks for the tip!  Mine showed up on Fedex with estimated delivery on Friday by 10:30AM.  My MS order status still shows processing however, but who cares as long as I get it Friday.  64GB w/Black Touch cover shipping from China.  FYI - Signature required delivery, but Fedex allowed me to redirect my shipment to a local Fedex shipping center for pickup later.
*Update*  Now Departed Anchorage, AK, still no charge on my credit card, and still no update to my order status (still says "Order in Process".)

I received an email a little while ago with a UPS tracking#.  I can't pull up anything with that number at the moment.  I guess they filled up all of the FEDEX planes.  LOL.