Best Buy Surface Duo preorders delayed for many

Surface Duo
Surface Duo (Image credit: Daniel Rubino / Windows Central)

Update, September 10 (11:15 am ET): At least one person has received a $50 from Best Buy due to the delay of their Surface Duo order.

What you need to know

  • Surface Duo preorders from Best Buy are delayed for several people.
  • People from across the U.S. are seeing delays regarding their orders.
  • Some people are purchasing a Surface Duo in a physical store instead.

Microsoft's Surface Duo starts shipping today, but some unfortunate people will have to wait to receive theirs, even though they preordered them. Several people on Reddit report that their Surface Duo preorders aren't arriving today.

The status of Best Buy Surface Duo preorders seems to range quite a bit. Some people just see a status that says, "preordered." One person reports that their order states that it's "arriving today," but that UPS hasn't picked up the package yet. Others see various delays and shipping dates.

Some people are resorting to buying a second device with the intent to return their original order when it arrives.

The order delays don't seem to be related to a specific region, as people across the U.S. appear to have delayed orders.

At this point, it's difficult to tell how widespread the delays are, but there are a significant number of people reporting delays on the web. Some people have also reported similar delays from the Microsoft Store.

If you are lucky enough to receive a $50 credit due to the delay like some people have, you might want to put it towards one of the best Surface Duo cases. These cases will help your Surface Duo stay pristine, even if you have to wait a few days to receive the device.

Microsoft Surface Duo


Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at