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Customer trashes GameStop store after failing to return Fallout 76

We all know that Fallout 76 isn't the game many had hoped it would be. It's filled with bugs and other issues which detract from the experience. Today, a 48 GB patch is rolling out on Xbox One, but it's unclear just how good it'll do given the severity of the problems.

While many gamers have requested digital refunds through the Microsoft Store, the process is complicated at physical retailers. You usually need a receipt — no one keeps them — or opt for a standard trade-in at places like GameStop. Well, at least one customer wasn't having that. When the retailer wouldn't issue him a full refund, he essentially destroyed the store. The video was first posted by Comicbook.com.

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The footage shows an individual push some shelves over and knock down a few promotional stands. The customer eventually storms out of the store, leaving others shocked. As with any such video, keep in mind that this might be staged to attract viewers.

Fallout 76 is a shared-world multiplayer survival game for Xbox One, PC, and PlayStation 4. The title marks an all-new direction for Bethesda's establishing post-apocalyptic role-playing series, allowing groups of survivors to explore, build settlements, and uncover secrets of West Virginia. It's a multiplayer experience which requires you to work together and form alliances.

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Asher Madan handles gaming news for Windows Central. Before joining Windows Central in 2017, Asher worked for a number of different gaming outlets. He has a background in medical science and is passionate about all forms of entertainment, cooking, and antiquing.

16 Comments
  • Why were they recording this guy to begin with? He doesn't do jack until the end of the video, and I doubt they have a policy of recording customers generally. They just don't trust black people or what?
  • It's another customer who's recording it. This is why I think it might be staged, but the guy's rage sounded genuine.
  • Yeah... Kinda weird the filming started before the rampage.
  • He's already pretty mad when the clip starts and had clearly been arguing with the employee. I don't believe this one is faked. That seems like quite a lot of actual damage, and if it's fake the guy throwing the fit is pretty good at acting.
  • You should embed this video too…It shows some more of the aftermath of the 1st video https://www.youtube.com/watch?v=0l6nOSoux4o
  • The only person that should be mad is the person who just looked like an idiot, knocking stuff over. With some many ways to get an opinion on a game you might be on the fence on, it's your responsibility as a informed customer to be aware of what you buy. No one ever wants to take ownership of there dumb purchases. I brought Overkill the walking Dead and man that game is rough, oh well you live and you learn.
  • look how flimsy those gamestop displays are.
  • #1 - always save receipts. They are your ticket to a refund. Millennials weren't taught this by wine drinking mother's and absent father's. 2 - the real world operates in a way that if you feel threatened or feel like you have a hunch with someone, you turn on cameras, add security, have human security, etc. Millennials and Dems always turn it into a race thing... It's a common sense thing.
  • Regardless if you had a receipt, I don't believe you can get a refund on an opened, new game perchase as per their policy or most retailers. I usually never keep them myself unless I know there is a possibility of returning the item. On top of that, always know the policy of where you buy things.
  • Still, just keep it in the box, waste no space and you don't need to remember where you left it.
    If it's a digital copy, keep the email in a sub folder.
    You never know what will happen.
  • @Darin Porter1 Please refrain from using the term "Millennials" in derogatory manner, that term also includes people who are in the 30s, it's the younger aspect of generation Y (1980 to 2000) that people think about when they say millennial (people in their teens to early twenties). I personally find that as offensive stereotyping as not everyone is that immature to eat tide pods for example.
  • Well said, but unfortunately I find myself stereotyping even though I fall well into the classification (82), it's hard no to with social media allowing the youth to post their stupitiyy everywhere. At lease when we were stupid, it was in private! 😋
  • Reminder: your generation is now known as the "offensive" generation. Now do you feel better? No M word involved.
  • Plot twist: Gamestop is already trash. Their prices are awful.
  • Nice one. Most of their traffic is people who don't know any better. Hense the video. Usually all I see if I go in there are parents or grandparents buying something their kids want.
  • I only go to gamestop when I got a controller or console I wanna trade toward another controller or console! TRUTH