Dell XPS 13 2-in-1 (7390) driver update fixes fingerprint login failure with Windows Hello

XPS 13 2-in-1
XPS 13 2-in-1 (Image credit: Windows Central)

What you need to know

  • The Dell XPS 13 2-in-1 (7390) has been suffering from login failures when using the fingerprint reader with Windows Hello.
  • Dell has pinpointed the issue and released a new driver with a fix.
  • You can download the updated driver directly from Dell.

If you picked up Dell's latest XPS 13 2-in-1 (7390) and have run into issues with the fingerprint reader, you're not alone. Dell has created a support article for the issue, and has released a driver update that corrects it.

In short, the issue causes the fingerprint reader to fail when used to log in with Windows Hello. Here's how Dell describes it:

There have been reports that attempting to log into the Windows operating system on an XPS 7390 2-in-1 notebook using fingerprint identification, can report an error on-screen that the device does not recognise you.

To correct the issue, you have to download and install the latest Goodix Fingerprint Sensor driver from Dell's support site. The version you're looking for is A04 (v3.0.35.516), which was published on October 25.

The new XPS 13 2-in-1 (7390) makes the jump to Intel's latest 10th Gen Core CPUs, sports a new keyboard, and features a new 16:10 display with HDR on board. In short, it's a major upgrade over the previous generation of XPS 13 2-in-1. If you're interested, the laptop is available now starting at $980.

Dan Thorp-Lancaster

Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl