How to enable and disable Reset Protection on Windows 10 Mobile

Windows 10 Mobile has built-in Reset Protection that can stop someone who gets their hands on your phone from resetting it and making it their own. Reset Protection isn't available for all Windows phones; only some newer phones that have build 8.10.15127.138 or later installed. Here's how to enable and disable Reset Protection when you still have your phone, and also how to disable Reset Protection.

How to enable Reset Protection on Windows 10 Mobile

The first time you set up your Windows phone, you'll be asked if you'd like to accept some recommended settings. If you accept the settings and your phone supports Reset Protection, it will be turned on automatically.

If you didn't choose to go with recommended settings during setup, or if you chose to initially forego Reset Protection, you can still enable it.

  1. Swipe down from the top of the screen.
  2. Tap All Settings.
  3. Tap Update & security.

  1. Tap Find My Phone.
  2. Tap Turn on. (You might be asked to enter your phone's PIN.)

That's all there is to it. You will receive an email regarding Reset Protection. It mentions the fact that if you have account two-factor authentication set up on your phone, you should add an email as an alternative.

How to disable Reset Protection on Windows 10 Mobile

If you're getting rid of your Windows phone, you should first disable Reset Protection. This is also the case if you're deleting your Microsoft account. (Note: Turning off Reset Protection requires you to completely wipe the phone, so only do so if you've backed up all your data.)

  1. Swipe down from the top of the screen.
  2. Tap All Settings.
  3. Tap System.
  4. Tap About.

  1. Tap Reset your phone.
  2. Tap Yes.
  3. Tap Yes again.

This will turn off Reset Protection, but it will also completely reset your phone and wipe all of your data.

How to disable Reset Protection when you no longer have your phone

Phone already out of your hands and you now realize you forgot to turn off Reset Protection? As long as your Microsoft account is still active, you can disable it remotely.

  1. Navigate to Microsoft's account/device page (opens in new tab).
  2. Click More actions next to the phone you no longer have.
  3. Click Remove phone.

  1. Click the checkbox next to I'm ready to remove this device.
  2. Click Remove. (You should receive an email containing your recovery key. It will also be displayed in your browser.)

  1. Click the checkbox next to I've kept a copy of the recovery key.
  2. Click Next.

That's it. Done and done.

Cale Hunt
Senior Editor, Laptop Reviews

Cale Hunt is a Senior Editor at Windows Central. He focuses mainly on laptop reviews, news, and accessory coverage. He's been reviewing laptops and accessories full time since 2016, with hundreds of reviews published for Windows Central. He is an avid PC gamer and multi-platform user, and spends most of his time either tinkering with or writing about tech.

29 Comments
  • I don't have that on my find my phone page, insider build latest update, where re u getting this from
  • "Reset Protection isn't available for all Windows phones; only some newer phones that have build 8.10.15127.138 or later installed. " Read the article ;)
  • @dubor99 same on L640XL latest build fast ring
  • Same on L950XL on latest release build. Must only be on non-Lumia models if Lumias are not new enough to qualify. Alcatel and HP Elites only I guess?
  • I have it on the Alcatel
  • I have it on 950XL
  • Reading below, it sounds like this is for US only. I must have missed that in the article somehow. Being from the UK, we appear to be using the honour system here...
  • on 640/xl 950/xl 
  • From a microsoft support page: When you set up your phone, sign in with your Microsoft account and accept the recommended settings. That's all you need to do to turn on Reset Protection. Edit: It's also in this article...
  • They need to add '...and move to the US' as a key step for enabling this feature. Not a simple or cheap procedure for most people. I bet Trump won't be pleased.
  • Great feature and it was one of the reasons i purchased a Lumia 950XL but like many other features it's US centric and i could not set it up in Germany :/ it's a shame that we pay more for the WPs in the last years but dont get a lot of the cool features like activate Cortana with voice, this one was activated with Windows 10 Mobile but in the US it was available on WP8.1. Cortana is even crippeled in Germany in comparison to the US version and it was like this from day 1. Nothing has changed in the way Microsoft sees Europeen customers, we are second choice and if you ask me WPs should have been here 20-30% cheaper because of this constrains. Its like purchasing a car and the audio system does not work in some contries :/
  • Stop crying... Microsoft's relationship is still way better with Europe than Brazil...
  • That is a bit different though. Brazil doesn't want imports from other countries and discourages them heavily. Kind of like self imposed sanctions on their own population? I think the US might go down that route too though so it seems to be catching on.
  • I am not crying just saying the truth. I had all the Flagship WPs from WP7 till now 950xl and its just a lie they sell. Buy a VW, Audi, Mercedes from Germany in the US and you get all that is advertised. They advertised this reset protection with the 950xl and i purchased it, later on they added that this feature is not available in all countries. In Germany this is called fraud.
  • Ah, not everywhere uses the same definition of 'fraud'. In many countries, large wealthy companies are not included in the definition. It's a bit like when the banks do as they please with our money and economies, you understand?
  • Gde si, Dino!😁 I ovde te nađoh!😎 And don't touch Dino, he likes Windows mobile, only we don't like poor decisions by Microsoft. Disabling many features without any rational reason. Remember how many of us don't have Quite hours only because we don't have Cortana, and to have Cortana your phone needs to be in one of the few languages. Some time ago even having these languages were not enough, but you had to change the region as well. Živeli Windows novosti!😁
  • Wow thanks for this tip! I just looked and mine was turned off for some reason. Are there any reasons why someone wouldn't want this turned on?
  • Maybe because this feature is only available in the US? I guess Microsoft ships all their phones with the capability to do this feature but it's locked if your region is not the US? I don't know.. Why isn't this available outside the US? Sucks. Anyone know how to turn it on outside of the US?
  • If I read this right, to prevent someone from resetting my phone I turn on Find my phone. But the way to disable the reset protection (Turn off Find my phone) is to reset my phone? "This will turn off Reset Protection, but it will also completely reset your phone and wipe all of your data" That can't be right. How does that stop people from resetting my phone and wiping my data?
  • Exactly
  • I asked myself the same. Seems dumb...
  • You probably have to put in your password first.
  • I thought of that too, but if I need to enter my password why do I need to turn on find my phone in the first place?
  • Thanks for the tip.
  • At least from a Lumia perspective, reset protection is only available x3x models (and the Icon) and later.
  • Except the Lumia 930 of course, since it isn't in 'merca.
  • I don't understand. How could it be called reset protection when we just can disable it by reseting the phone?
  • I guess the assumption is you protected your phone with a password so people who don't know your password can't reset it?  Strangely, the only way to turn it off is to reset your phone. So why not have this enabled by default? And the saddest part is, it's only available in the US. Sigh.    
  • Unfortunately, it's only available on US firmwares (because it's a legal requirement in the US). I have it on my AT&T 640, but not on my European 950XL. So my 30$ 640 is protected from theft, but my 600€ 950XL (prices when bought) is not. Dumb.
    I don't understand why they don't give it to everyone, as it is already implemented.