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Microsoft Teams' new analytics tool will help you monitor call quality like never before

Microsoft Teams PC
Microsoft Teams PC (Image credit: Windows Central)

What you need to know

  • Microsoft introduced Real-Time Call Quality Analytics (RTA) capabilities to Teams on September 30, 2021 via public preview.
  • The Real-Time Call Quality Analytics dashboard will provide analysis in, as the title states, real-time, meaning administrators don't have to wait to gather essential intel.
  • The dashboard offers information ranging from bitrate and frame rate data to packet loss, jitter, round trip time, and IP address details, as well as much more.

Microsoft brought its Real-Time Call Quality Analytics (RTA) capabilities to public preview on September 30, 2021, and is now going over the benefits of the analytics and their accompanying dashboard. A wide variety of datasets are monitored via the analytics, meaning a multitude of problems during Teams calls can be quickly diagnosed and potentially fixed with faster speed than ever before.

Microsoft's blog post on the RTA functionalities gives a deep dive into what the new tool can and cannot do, as well as how to use it, so be sure to check out the official post for a full rundown of what's what. However, here's a highlight of what analytics and information sets are covered:

  • Meeting Participants
  • Join & Leave Time
  • User & Device Information (Name*, IP Address, Regional Location, Device, OS)
  • Devices Including Microsoft Teams Room (Surface Hub, Teams Display, Collaboration Bar), Microsoft Teams IP Phones
  • Connectivity Type (Wired, WiFi, WWAN), changes in connectivity type (Wired to WiFi or WiFi to WWAN), changes in IP addresses pertaining to connectivity change
  • Network Metrics (Jitter, Packet Loss, Round Trip Time)
  • Audio, Video and Application Sharing (Bitrate, Frame Rate)
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Teams Analytics Dashboard

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Packet Loss Teams Analytics Dashboard

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Packet Loss 2 Teams Analytics

The new tool is coming to government clouds in the first half of 2022. In that same timeframe, expect dashboard improvements and additional telemetry to make for an enhanced real-time analytics tracking experience that expands on what's already available.

Robert Carnevale is the News Editor for Windows Central. He's a big fan of Kinect (it lives on in his heart), Sonic the Hedgehog, and the legendary intersection of those two titans, Sonic Free Riders. He is the author of Cold War 2395. Have a useful tip? Send it to robert.carnevale@futurenet.com.

6 Comments
  • Wow they dont even hide it anymore. This is what they call spying now.
  • Hide what? This is a business tool. If something isn't working you need to be able to troubleshoot. It is just the info about the call, not the contents of the call. Deep breath, tinfoil hat off. All the business platforms have something like this.
  • Keep the tinfoil hat on or they're gonna start putting fluoride in the water again!! Wait, they never stopped?
  • This is not showing any contents from the call, just the data about the call quality itself. This is actually quite long overdue, since IT needs this to diagnose for call quality issues.
  • We've been doing this in Skype for Business (and Lync before it) for years now.
    This just allows us to do it in REAL TIME so we don't have to wait for the meeting to be over, and the data to be collected in the DB, before we can diagnose any problems with the meeting(s) and take corrective action (usually turning out to be old/dead batteries in a Bluetooth Headset and/or a crappy home/coffee shop WiFi connection.)
  • I'd rather prefer they spend more time improving overall performance and reactivity. It's still painfully slow to switch between conversations.
    They should gather technologies from VSCode and Outlook teams which provide smooth and fluid experiences.