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Microsoft Teams' new analytics tool will help you monitor call quality like never before

Microsoft Teams PC
Microsoft Teams PC (Image credit: Windows Central)

What you need to know

  • Microsoft introduced Real-Time Call Quality Analytics (RTA) capabilities to Teams on September 30, 2021 via public preview.
  • The Real-Time Call Quality Analytics dashboard will provide analysis in, as the title states, real-time, meaning administrators don't have to wait to gather essential intel.
  • The dashboard offers information ranging from bitrate and frame rate data to packet loss, jitter, round trip time, and IP address details, as well as much more.

Microsoft brought its Real-Time Call Quality Analytics (RTA) capabilities to public preview on September 30, 2021, and is now going over the benefits of the analytics and their accompanying dashboard. A wide variety of datasets are monitored via the analytics, meaning a multitude of problems during Teams calls can be quickly diagnosed and potentially fixed with faster speed than ever before.

Microsoft's blog post (opens in new tab) on the RTA functionalities gives a deep dive into what the new tool can and cannot do, as well as how to use it, so be sure to check out the official post for a full rundown of what's what. However, here's a highlight of what analytics and information sets are covered:

  • Meeting Participants
  • Join & Leave Time
  • User & Device Information (Name*, IP Address, Regional Location, Device, OS)
  • Devices Including Microsoft Teams Room (Surface Hub, Teams Display, Collaboration Bar), Microsoft Teams IP Phones
  • Connectivity Type (Wired, WiFi, WWAN), changes in connectivity type (Wired to WiFi or WiFi to WWAN), changes in IP addresses pertaining to connectivity change
  • Network Metrics (Jitter, Packet Loss, Round Trip Time)
  • Audio, Video and Application Sharing (Bitrate, Frame Rate)

The new tool is coming to government clouds in the first half of 2022. In that same timeframe, expect dashboard improvements and additional telemetry to make for an enhanced real-time analytics tracking experience that expands on what's already available.