Surface Laptop 3 with AMD and 32GB is MIA, preorders possibly canceled

Surface Laptop 3
Surface Laptop 3 (Image credit: Windows Central)

What you need to know

  • The 32GB AMD Surface Laptop 3 is not listed on Microsoft's website.
  • That version of the device was announced by Microsoft and was briefly listed on the Microsoft Store.
  • A customer reports that his order of the device was canceled by Microsoft.

When Microsoft announced the Surface Laptop 3, the company announced several versions of the device. In addition to the 13-inch model that follows its predecessor, the Surface Laptop 3 is also available in a 15-inch model. The 15-inch Surface Laptop 3 is available with AMD processors and for a brief time was available for preorder in 8GB, 16GB, or 32GB models. Now, the 32GB variant of the AMD Surface Laptop 3 is missing from the Microsoft Store.

The 32GB version of the Surface Laptop 3 being available on the Microsoft Store briefly appears to have been a mistake. A customer recently forwarded us an email from Microsoft that canceled an order of the 32GB AMD version of the Surface Laptop 3. The email states, "We're sorry to inform you that we must cancel your purchase; our web page accidentally went live before we intended it to! We were not ready to accept pre-orders for Surface Laptop 3 yet."

The Microsoft Store listing for the Surface Laptop 3 has several versions of the laptop, some of which are greyed out, potentially due to a lack of availability. But the 32GB AMD version of the Surface Laptop 3 is not listed at all. It's likely that this version of the Surface Laptop 3 will be available in the future, but customers wanting more RAM on their new Surface Laptop 3 will have to wait for now.

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com (opens in new tab).

5 Comments
  • The 32GB model is available with Intel via the Business store. Since my AMD pre-order got canceled, I may end up spending the extra $$ for the Intel. Hoping to hear anything from Microsoft about this first.
  • I will still wait for an AMD Surface Laptop 3 with 32 GB RAM to replace my former Intel based Surface Pro system or will have to buy another laptop brand. Hopefully Microsoft will not become into HP, where they only sell poorly configured AMD systems and have no high-end AMD systems. All my newer systems are AMD now, and are phenomenal, and will not go back to Intel any more. I am waiting for the AMD 16 core/32 thread Ryzen consumer option or the AMD 64 core Threadripper workstation CPUs.. Microsoft should offer high-end workstations with 32 to 64 physical cores. It would be great for all of us professional people that need increasing computation/processing power without having to pay outrageous monopopolistic Intel prices.
  • I wonder if they ruled that the Surface Studio was a flop. Would be neat if they just sold the Surface Studio Monitor as some people had wanted. I had actually hoped that the surface pro would have had an amd part, maybe the SP8?
  • Intel is playing dirty game again.
  • USB C charging? If so, what's the max charging rate? Is it PD Power compliant?