Surface Pro X gaining support to update Surface Dock firmware soon

Surface Pro X
Surface Pro X (Image credit: Daniel Rubino/Windows Central)

What you need to know

  • Microsoft will roll out a fix to allow the Surface Pro X to update the Surface Dock's firmware.
  • Currently, the Surface Pro X works with the dock but can't update the dock's firmware.
  • Microsoft states that "a new version of Microsoft Surface Dock Firmware Update will be released within the coming weeks."

Microsoft will ship an update "within the coming weeks" that will allow the Surface Pro X to update the firmware for the Surface Dock. At the moment, Surface Pro X devices can connect to the Surface Dock but cannot update the dock's firmware. A techcommunity post from Microsoft (opens in new tab) adds more details about the current limitations and Microsoft's plans to fix the issue.

If you try to update a Surface Dock's firmware using a Surface Pro X right now, you'll see an error message stating, "This installation package is not supported by this processor type. Contact your product vendor." The issue is caused by the Surface Pro X running on an ARM64 processor. To fix the issue, Microsoft needs to do engineering work and ship out a new version of Microsoft Surface Dock Firmware Update.

Should you buy a Surface Dock for your Surface Pro X?

If you want to update your Surface Dock's firmware before this fix comes out, you'll have to grab another Surface device, update the dock's firmware using that device, and then use the Surface Dock with your Surface Pro X.

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com (opens in new tab).

4 Comments
  • I thought the firmware utility was for enterprise. For consumers, Windows should be able to update the dock firmware automatically, no?
  • No. You need to download the updater software for whatever reason.
  • I see. I read the documentation online by Microsoft and the blog post linked above and neither were super clear. They use the term "commercial customers"... Kind of strange. I stopped using the (now deprecated) updater tool because Microsoft was vaguely suggesting it was for IT pros managing large deployments, not retail customers.
  • There's no reason to buy the dock in 2020...it's a subpar piece of hardware that is 4 years overdue for an update. Try a USB c dock instead