Xbox Live is arguably the best internet gaming service around and has been since it launched. But just like anything else that's connected to the internet, it will have some flaws. Perhaps one of it's biggest are that now and then you'll find yourself receiving spam messages or messages from 9-year-old who uses 'your mom' as the punchline to all of his jokes. Well whichever situation you fall victim to, we're here to teach you to report it and stop it all together using the new Xbox app on Windows 10.
How to report spam messages
Using the Xbox app one Windows 10 is probably the easiest way to report spam. It just takes a couple of straightforward steps and then you're done.
1. Open up the Xbox app
Type in Xbox in the search bar and it should be the top option. Click it to open the app.
2. Go to your messages
Once, the app is open, and you're on the dashboard of the app, navigate your way to where that spammy message hides.
3. How to initiate a report
Here you will see two sides. The left shows who you have messages from while the right will show the threaded messages with the selected person from the left. So choose who the spam message is from, and then once you see the spam message right click it. A drop-down menu will appear with three options. Click report.
4. Submitting your report
Once you've clicked report a pop-up menu will appear asking why are you reporting this person. Here is where you type in why you're reporting the person. Once finished, click Report to Xbox.
How to stop spam messages from ever happening
You have officially reported the behavior to the Xbox Authorities! That being said, this won't stop spam messages altogether, but we do have a handy trick that will.
1. Navigate to settings
While in the Xbox app, click on the gear on the left-hand side. This action will take you to your settings.
2. Change your privacy
Once you are on the settings page and under the 'General' tab, you should see the words Privacy. Underneath it, it tells you that if you want to change your privacy settings you must change them on the Xbox.com (opens in new tab) website. Click that link.
3. Stop the messages from strangers
Once the link is clicked, it will open up your browser and prompt you to log into your Microsoft account. Once you've done so, you will be presented with a dull looking screen that says Privacy and Online. While on this page, your are defaulted to the Privacy tab. Underneath this tab is three headers; [your gamertag] can, Others can, and Microsoft can. Scroll down to Others can.
The second option underneath Others can should read: Communicate with voice and text (Xbox 360: Voice and Text). Next to this you will have three options; Everybody, Friends, and Block. If you want to get rid of spam messages from here on out, select Friends then scroll to the bottom of the page and click 'Save'.
This action allows you to chat with friends via messaging but eliminates all messages from people that aren't your friends, that should eliminate all spam. However, if your friend falls into a spam trap and sends spam to you, you will receive it. This is when you use the steps from above to report that spam message.
If you think this guide is helpful, we have many more posts like this in our Windows 10 help, tips, and tricks page.
Never received any spam. Maybe I don't have friends ;<
Shockingly, I tend to have a message every few days. I didn't know the strangers bit myself, so even I learned something here.
Same. :< Add me, so we can have no friends together. .___. GT: Nekrosystems
Asking people to put in a report reason such as that is very detrimental to the whole enforcement ecosystem, and quite childish at that. Report reasons should include a valid reason for the report, which references the Code of Conduct rule broken. Otherwise, you're wasting XBLPET's time and causing uneccesary delays.
Imagine the guys at XBLPET reading "Jez is a bloody bugger", imagine the confusion on their faces, lol. They should have one for foul and offensive language. I don't think that option is there or I might have missed it.
You have to input why the message bugged you. So instead of "Jez is a bloody bugger" it truly would read, "I received a spam message about a website asking for personal information".
I just thought what was written was funny and I know that's not what would really be reported.
We're talking about true spam. If you notice Jez's message has a URL in it which 99% of the time is a spam message on XBL. We are just using this as a mock example and having fun with it at the same time.
I understand that - I just feel the younger audience may take it as being literal, that wouldn't be good.
Not necessarily, I doubt that they really get that many reports on a daily basis. And it probably takes less than 30 seconds in 90% of cases to verify and issue any punishments. If people are given a lost of options, most of the time it'll either be a combination of them, or most people will just click the "other" option and type something anyway. Believe me, I've worked in such departments. The best thing is just to give them a little box to state their reasons and go with that.
Yeah, I think the box works better because it allows you to be more descriptive but I like the options too because they allow you to submit it faster, but as long as this system works then any method is good.
They get thousands of reports daily. There's a few articles around about it.
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