Xbox Wireless Controller not responding? Microsoft is working on a fix.

Xbox Series X Controller
Xbox Series X Controller (Image credit: Matt Brown | Windows Central)

What you need to know

  • Some Xbox Wireless Controllers are having issues with registering button presses.
  • The issue appears to only affect the newer Xbox Wireless Controllers that started shipping with the Xbox Series X and Series S.
  • Controllers appear to have issues when trying to work with the Xbox Series X, Series S, and PCs.

Some Xbox Wireless Controllers appear to have an issue registering button presses. The issue seems limited to the newer Xbox Wireless Controllers that started shipping with the Xbox Series X and Xbox Series S. Microsoft is now investigating the issue, but there is not a fix at this time.

A YouTube video by user "Jake" demonstrates the issue. In the video, a person repeatedly presses the Y button, but only some of the presses are registered. The issue appears to be intermittent, as some presses register while others do not.

Microsoft said in a statement to The Loadout:

At Microsoft, we put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience. We are aware some players may be experiencing unresponsiveness with their new Xbox Wireless Controllers and our teams are actively working on a solution. For the best experience, we encourage customers to visit Xbox Support for assistance.

It's unclear at this time how widespread the issue is. If you're on the hunt for one of the best Xbox Series X and Series S controllers as an alternative or a replacement, there are plenty to choose from.

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at (opens in new tab).

  • I haven't had in problems but I did just get the Series X Wednesday. With the Xbox One X I always had a problem with my controllers disconnecting in the middle of a game. On a positive note I do love all the subtle changes they have made to the Series X controller.
  • The biggest issue I have with the new controller, is if i turn the system on via Xbox button on the controller, the system comes on, but the controller then turns off
  • Also. Steel series issue where headset audio stutters if you don’t touch the controller for a few seconds. Flick a stick and it comes back. Seems like a controller issue also.
  • Haven't come across this issue, I've got the controller disconnecting issue when I use my headset, and I also don't like the share button, my fat thumbs keep accidently pressing it when I hit the menu or "other central button" (I have no idea what it's called).
  • LoL, me either. I think it is view and menu, but will always be back and start or select and start to me.