After customer complaints that FIFA 2015 isn't launching for Xbox One users, EA Sports is acknowledging the issue, saying that it is working with Microsoft on resolving the error. The issue appears to only affect digital copies of EA's popular 2015 FIFA game, but the studio says that some non-EA games are also impacted.
A thread on Reddit says that users are getting the following error when trying to start the digital copy of FIFA 15:
"Please try again, Sorry we couldn't start FIFA 15. If you have a disc, insert it now. (0x87de2712)"
The issue is being recognized as well on the Xbox support site:
It's come to our attention that some of our members are having difficulty browsing and viewing content they've purchased, and we're on it! Thanks for your patience while we work to resolve this issue. Another update is coming your way in half an hour.
EA is apologizing for the issue on Twitter:
We're currently investigating an issue affecting digital copies of #FIFA15 on XB1. Apologies for the inconvenience.
And the company is working on a fix now:
We're currently working with @Xbox to resolve the digital copy #FIFA15 issue as it is also affecting non-EA games. Stay tuned.
Be sure to also read our FIFA 15 review for more on the game.