B2X, a customer care company based in Munich, Germany, has announced it will take over as the global customer service provider for Microsoft's Lumia smartphones, along with its feature phones.
In a press release, the company stated:
B2X also plans to release its SMARTAPP in the Windows Store sometime later in October that will allow Lumia smartphone owners "to diagnose their Lumia smartphone and interact with a call center agent in real time.":
In addition, people who have purchased Lumia smartphones within the last six months will be able to purchase its SMARTPROTECT premium service from B2X. It will give those owners a longer warranty time period beyond Microsoft's own manufacturer's warranty, along with smartphone insurance. The press release does not offer any details on the financial agreement between Microsoft and B2X.
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