Microsoft AI CEO pushes back against critics after recent Windows AI backlash — "the fact that people are unimpressed ... is mindblowing to me"

Microsoft's AI CEO, Mustafa Suleyman, has shared his opinion after recent pushback from users online that are becoming frustrated with Copilot and AI on Windows. In a post on X, Suleyman says he's mind blown by the fact that people are unimpressed with the ability to talk fluently with an AI computer.

"Jeez there so many cynics! It cracks me up when I hear people call AI underwhelming" Suleyman says. "I grew up playing Snake on a Nokia phone! The fact that people are unimpressed that we can have a fluent conversation with a super smart AI that can generate any image/video is mindblowing to me."

His post comes after Windows president Pavan Davuluri was recently met with major backlash from users online for posting about Windows evolving into an agentic OS. His post was so negatively received that he was forced to turn off replies, though Davuluri did later respond to reassure customers that the company was aware of the feedback.

Suleyman's post is also curiously timed with a recent damning report from The Verge that found Copilot's current capabilities don't match what Microsoft is advertising. The report found that in most cases, Copilot was unable to seamlessly or fluently achieve requests made by the user, the same requests that are shown in Copilot advertisements.

It's all terrible timing for Microsoft, as the company has just announced a new tagline for Windows: Your canvas for AI. The company is moving ahead with plans to evolve Windows into an agentic OS, spearheaded by AI agents that will ideally be capable of completing tasks for you. But given the current state of AI, and Copilot in particular, it seems that vision is still just a pipe dream.

Microsoft has a perception problem currently. With Windows' reputation at an all time low, the company's obsession with AI seems severely misplaced in the eyes of many users. The company should be focused on fixing fundamental issues with the Windows platform, but instead it's too busy trying to shove AI into every UI surface it possibly can.

Windows' president has said that he knows Microsoft "has a lot of work to do" in regards to improving Windows for power users and developers, which should hopefully mean focusing on things that aren't AI. But with Microsoft literally becoming an AI company in the last year, it's hard to believe we're going to see a version of Windows that isn't bloated with AI functionality most people didn't ask for.

Suleyman's post after the recent backlash around Windows and Copilot is not reassuring. It's clear he believes AI is the future, potentially impacting every aspect of our lives, and present in all software and experiences. We'll have to see where Windows heads now that customers are more vocally pushing back against this vision.

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