Source: Daniel Rubino / Windows Central
What you need to know
- Dell has figured out how to fix the XPS 15 (9500)'s trackpad issues and will shipped fixed united going forward.
- People with affected laptops can contact Dell customer support and have the situation "remediated."
- Affected trackpads have a "pre-click" and a noticeable wobble when pressed.
Dell's new XPS 15 (9500) has a trackpad issue that causes some unit's trackpads to wobble. The issue can cause a noticeable rock back and forth when you press on the corners of the XPS 15's trackpad. The issue is common enough that Dell sent out an email to reviewers of the device. In its statement, Dell explains that going forward, XPS 15 units that ship won't have this issue and that anyone who purchased an XPS 15 affected by the issue can contact Dell customer support to "have it remediated."
Here's the complete statement from Dell:
Dell is aware that some XPS 15 9500 customers might be experiencing an issue with their touchpad. We have identified and resolved this issue on all systems shipping in June 2020 and beyond. While functionality is not affected, it does not meet the stringent quality and experience standards we set for ourselves. Any current XPS 15 9500 customers experiencing this issue can contact Dell customer support to have it remediated.
The issue was flagged up by popular tech reviewer Dave Lee, who discusses the issue in a recent video. You can jump to the 5:52 mark in the video to see and hear the issue. Lee states, "I think it's just a quality control thing from Dell. This shouldn't be an issue, right? This shouldn't be something that the users have to put up with," later adding, "On a device that is this expensive, and this premium, from a company like Dell, this really should not be a thing at all."
A stunning device
Dell XPS 15
Refining Dell's premium lineup
The XPS 15 brings a larger display, trackpad, keycaps, and improved internals to Dell's 15-inch premium laptop.
We may earn a commission for purchases using our links. Learn more.
Here's everything we know about the next Halo Infinite beta
Halo Infinite test flighting is coming in the near future. Here's how to sign up for the Halo Insider Program and access the beta so you can help 343 Industries test the game.
A new update is rolling out to the Xbox ecosystem with new features
The Xbox September Update is now rolling out across the Xbox ecosystem, bringing with it several tantalizing new features for players to sink their teeth into. Xbox consoles are finally securing the brand-new Microsoft Edge browser, PC players can stream their favorite games, and Xbox Game Pass gains new ways to keep track of all the games.
Surface Duo 2 Pen Cover hits the street October 21 and costs $64.99
Microsoft’s new Surface Duo 2 Pen Cover that can wirelessly recharge the new Surface Slim Pen 2 hits store shelves on October 21. Retailing for $64.99, the three-part cover comes in white or black and offers extra protection.
These are all the best AMD Ryzen-powered laptops
Looking for a new laptop but you'd prefer to have something powered by AMD Ryzen rather than Intel? The choice isn't as wide, but fortunately, there are some excellent notebooks out there from which to choose.