What you need to know
- Dell has figured out how to fix the XPS 15 (9500)'s trackpad issues and will shipped fixed united going forward.
- People with affected laptops can contact Dell customer support and have the situation "remediated."
- Affected trackpads have a "pre-click" and a noticeable wobble when pressed.
Dell's new XPS 15 (9500) has a trackpad issue that causes some unit's trackpads to wobble. The issue can cause a noticeable rock back and forth when you press on the corners of the XPS 15's trackpad. The issue is common enough that Dell sent out an email to reviewers of the device. In its statement, Dell explains that going forward, XPS 15 units that ship won't have this issue and that anyone who purchased an XPS 15 affected by the issue can contact Dell customer support to "have it remediated."
Here's the complete statement from Dell:
The issue was flagged up by popular tech reviewer Dave Lee, who discusses the issue in a recent video. You can jump to the 5:52 mark in the video to see and hear the issue. Lee states, "I think it's just a quality control thing from Dell. This shouldn't be an issue, right? This shouldn't be something that the users have to put up with," later adding, "On a device that is this expensive, and this premium, from a company like Dell, this really should not be a thing at all."
A stunning device
Refining Dell's premium lineup
The XPS 15 brings a larger display, trackpad, keycaps, and improved internals to Dell's 15-inch premium laptop.
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Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at email@example.com.