Dell admits to wobbly trackpads on the XPS 15 (9500), will ship improved laptops going forward
Dell's had to fix a trackpad issue in the XPS 15 that causes a wobble and pre-click.
What you need to know
- Dell has figured out how to fix the XPS 15 (9500)'s trackpad issues and will shipped fixed united going forward.
- People with affected laptops can contact Dell customer support and have the situation "remediated."
- Affected trackpads have a "pre-click" and a noticeable wobble when pressed.
Dell's new XPS 15 (9500) has a trackpad issue that causes some unit's trackpads to wobble. The issue can cause a noticeable rock back and forth when you press on the corners of the XPS 15's trackpad. The issue is common enough that Dell sent out an email to reviewers of the device. In its statement, Dell explains that going forward, XPS 15 units that ship won't have this issue and that anyone who purchased an XPS 15 affected by the issue can contact Dell customer support to "have it remediated."
Here's the complete statement from Dell:
The issue was flagged up by popular tech reviewer Dave Lee, who discusses the issue in a recent video. You can jump to the 5:52 mark in the video to see and hear the issue. Lee states, "I think it's just a quality control thing from Dell. This shouldn't be an issue, right? This shouldn't be something that the users have to put up with," later adding, "On a device that is this expensive, and this premium, from a company like Dell, this really should not be a thing at all."
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Sean Endicott is a tech journalist at Windows Central, specializing in Windows, Microsoft software, AI, and PCs. He's covered major launches, from Windows 10 and 11 to the rise of AI tools like ChatGPT. Sean's journey began with the Lumia 740, leading to strong ties with app developers. Outside writing, he coaches American football, utilizing Microsoft services to manage his team. He studied broadcast journalism at Nottingham Trent University and is active on X @SeanEndicott_ and Threads @sean_endicott_.