Dell Venue Pro orders delayed till January 5th?

For those of you who ordered the elusive Dell Venue Pro and were hoping for an early holiday gift, looks like you'll be waiting even longer.

Though the device was set to launch in November, it was then pushed back two weeks only to have defective devices ship to a few dozen people. Then came the actual order date and the device were expected to ship by December 15th. Well, one day out from that magical day and no signs of any stock moving, in fact quite the opposite. When Dell support was contacted, varying answers and run around were given but the short of it is the device won't ship till January 5th:

I received a call this evening (5:30pm CST) from Dell - some random call center in India - stating that the delivery of my order has been delayed to January 5, 2011. I ordered the 16GB, off-contract, on Dec 1 at 8am CST

Of course January 5th is if you can take Dell's word and at this point, we're not sure we can as they are seriously burning some bridges with potential customers. No official word from Dell.

Source: XDA Forums; via wmpoweruser, TmoNews

Daniel Rubino

Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.

  • And even worse, the 1/5 ship date is for those who ordered on 12/1 when it first went live, for those of us with later orders we have no idea when ours will ship since the order status hasnt changed and its likely there wont be an update till the current ship date arrives. Then we'll find out our devices wont ship till the dark elves of Asgard finish forging the special Uru metal for the damn phone!
  • As upset as I am thanks for making me laugh!
  • Sounds like the same fiasco that happened with the Dell Streak, it was delayed for Months and Months!
  • Its official! I sadly received an email from Dell confirming the delay.
  • Dell doesnt want to sell phones, they're justing teasing us. lol, Like look what we have, yeah you can get one, no we dont have have any in stock, but yeah we can build you one, but no you wont get it this year, and yeah our whole production process is crap, and of course we expect you to wait for this phone we named it the "Venue Pro" isnt that cool? Ha! Yeah dell lost customers (I'm one), but when they do ship it lets pray the Venue Pro is free of its previous defects.
  • is there going to be an unlocked one?
    anyone has an idea about this?
  • False alarm, chatted with customer service and he confirmed shipment on 12/22, I ordered mine on 12/ seems that they've had an overwhelming demand
  • That's the problem, as TmoNews said, for every 10 questions you get 11 answers from Dell. Ship dates are all over the place, all we know is that it is unlikely anyone is receiving them tomorrow.
  • Not to state the obvious, but Dell really needs to get their act together. Not only is this fiasco going to hurt their Venue Pro sales, but personally, in part because of the Venue Pro problems, I question whether I can rely on them to deliver a laptop.
  • Perhaps Dell should have simply stated that they were going to take 'pre-orders' instead - this would have relieved some pressure to ship mid December and they could have set the expectation to January 2011. That way, if by chance they were actually able to get the devices shipped mid December, they would have exceeded customer's expectations and secured a somewhat positive perception of Dell as a company. Just my opinion.....
  • i heard they are adding cdma support to the phone, so maybe thats making the delay longer?
  • What a complete and utter mess. I'm glad I recovered from the strong case of gadget lust that I had for this phone. I'd be so frustrated right now. My sympathies are with all of you who are still waiting for your phones. Dell's on my "naughty" list and they should get a lump of coal. I wonder how their internal deployment of their own WP7 and Android devices will fare?