Halo Infinite MultiplayerSource: Xbox Game Studios

The Halo Infinite technical preview is live, with many of the players who registered for testing access trialing a new gameplay build ahead of Halo Infinite's launch. As this is a technical test, we're tracking known problems players encounter. 343 Industries has also helped in this endeavor, giving a pre-launch list of issues and bugs players might run into in their time with these pre-release builds of the game. We're also adding every problem we've run into or see numerous players encountering so far.

If you run into any problems while playing, be sure to submit a support ticket directly to 343 Industries, as feedback is necessary for this to be one of the best Xbox games available.

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What are the top bugs and issues in Halo Infinite multiplayer beta?

Halo Infinite MultiplayerSource: Xbox Game Studios

Given the pre-launch nature of these technical previews, it's fair to expect a wide range of problems that need to be resolved across the list of maps and modes in the Halo Infinite multiplayer beta. Some of the more annoying problems include assorted crashes, as well as an issue where players will be timed out of a match and kicked to the main menu.

343 Industries has explicitly stated that the reason these "flights" are referred to as a technical preview is that they are meant to stress all the different systems in the game. More specifically, 343 Industries is seeking to understand where server strain is the worse, what bugs need to be prioritized for fixing above others and so on. The goal is that by discovering and hammering these issues right now, they won't be in the full game.

If you haven't been selected yet, don't despair, as there will be many tests and there are plenty of weapons in Halo Infinite to test out, so keep an eye on your email inbox.

Insider App pending

Summary When trying to acquire the Technical Preview from the Xbox Insider App, you may get stuck on a spinning "Pending" logo.

Quick fix Cold boot (or hard reboot) your console and this problem should be solved.

Update needed

Summary On console (Xbox Series X, Xbox Series S, Xbox One X, Xbox One S), after downloading the initial Halo Technical Preview, you may be try to fully install the Technical Preview and be given an "Update Needed" error.

Quick fix Cold boot (or hard reboot) your console and this problem should be solved.

Account not authorized

Summary You might run into a problem where the game errors at the main menu, telling you your account isn't authorized to play.

Quick fix Restarting the application may fix this issue. If it doesn't, try cold booting your console.

Unable to match

Summary You may try searching for a match and be told that it was "Unable to match" due to a lack of players.

Play button grayed out

Summary Occasionally, players may see the "Play" button grayed out with "unknown error" listed underneath it.

Quick fix Visit your Privacy & online safety > Xbox One/Windows 10 Online Safety settings and set "You can join multiplayer games" to Block, then submit changes. Then change it back to Allow and submit changes again.

Can't leave fireteam

Summary Trying to press Leave Fireteam from the Social or Fireteam menus does not work.

Quick fix Use the Leave Fireteam option from the Player Profile, as it still works if the Fireteam is not currently searching.

Problem with dedicated server

Summary If the servers are down or partially down, you may get an error message that says there was a problem connecting to the dedicated server.

Quick Fix Continue to try joining matchmaking, eventually when the issue subsides you'll get through. Also, make sure that you're trying to connect while matchmaking is active.

AMD Graphics Drivers

Summary If you are playing on a PC and using AMD hardware, your graphics driver needs to be updated to version 21.6.1 or later. Otherwise, you may run into serious performance and stability problems.

NVIDIA 900-series GPUs

Summary Players using NVIDIA 900-series GPUs will experience poor performance due to the fact that these graphics cards do not meet Halo Infinite's minimum specs.

Timing out of matchmaking

Summary Players might try to join a session, time out, and get kicked to the main menu.

Various crashes

Summary 343 Industries is currently investigating a few reasons why the game crashes, which the technical preview is meant to test. It is known that users with AMD 6700 and NVIDIA 970 GPUs may experience crashing on startup of the game.

Stutter and de-sync

Summary Occasionally, players may run into stuttering or warping across the map before they re-sync with the servers correctly.

Missing player scores

Summary Player scores sometimes don't appear at the end of the match, or the post-game carnage report won't load properly.

Spawn problems

Summary Players may start a match and have low audio, or with an invisible gun.

Melee hit detection

Summary Players might sometimes hit an opponent with a melee attack and the attack fails to register properly.

Main menu lag

Summary From time to time, the main menu may take longer than expected to load different sections like Challenges, Customization, or Commerce.

Settings will reset

Summary Many settings will revert to their default state after closing and relaunching the game.

Swapping weapons unbound

Summary You may have certain settings, like pressing Y to swap weapons, not bound properly on your Xbox controller.

Quick fix Just rebind them and save your settings. It doesn't seem to happen a second time.

Super-fast melee

Summary Melee speed may randomly be increased by around 500% or higher, leaving players with fists of fury.

Showing up as offline

Summary You may randomly be told you are offline and unable to join matchmaking.

Work in progress

The current Halo Infinite beta dates and times originally saw testing run for four days from July 29 through August 1. This was extended through following a delay in getting the technical preview out. Therefore, it's possible that the developers may extend the second flight as well if enough users end up experiencing particularly disruptive issues. We'll keep this article updated with the latest news about bugs and issues, as well as any known solutions to them.

Halo Infinite is currently slated to launch on Dec. 8, 2021 and will be available on Xbox Series X, Xbox Series S, Xbox One, Xbox Cloud Gaming, and PC.

A new journey awaits

Halo Infinite

Halo Infinite

The next big adventure

Halo Infinite will hopefully be an incredible game filled with wonder, adventure, and more. Based on the beta and what was seen at E3 2021 and Gamescom, we can't wait for the full release.

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