How to fix common USB problems on Windows 10

By Mauro Huculak
published

If you're having issues with a USB drive, audio, or printer, use this guide to quickly troubleshoot and fix common problems on Windows 10.

On Windows 10, we use many peripherals with a USB connection, as it's a widely adopted technology, offers fast data transfer speeds, and it's super-easy to set up. However, nothing is ever perfect, and eventually your peripheral may stop working correctly, or Windows 10 may simply not be able to recognize that new device you're trying to use.

When this happens, instead of taking the long route to try to fix the problem, you can use the "Windows USB Troubleshooter" tool to automatically diagnose and repair many common problems with external storage, audio, and printers using a USB interface.

In this Windows 10 guide, we'll walk you through the steps to quickly troubleshoot and fix common problems you may encounter with a USB device connected to your computer.

How to repair USB problems using Troubleshooter

If you're experiencing issues with a USB device connected to your laptop, tablet, or desktop PC, use these steps to quickly fix the problem:

  1. Download the Windows USB Troubleshooter from Microsoft (opens in new tab).
  2. Double-click the WinUSB.diagcab to launch the experience.
  3. Click the Next button.

  1. The utility will detect and prompt you to select the device you want to fix. In this case, a USB drive, but it can fix other peripherals, such as USB audio and USB printer.
  2. Click the Next button.Important: The troubleshooter requires .NET Framework 3.5 to work correctly, if it's not already on your device, you'll be prompted to download and install the feature automatically.

  1. Click the Close button.

After completing the steps, the Windows USB Troubleshooter will check and attempt to fix any issues, including:

  • USB class filter was not recognized.
  • USB device is not recognized.
  • USB printer device is not printing.
  • USB storage device cannot be ejected.
  • Windows Update is configured to never update drivers.

You can find out more details by clicking the "View information" link in the bottom-left corner of the troubleshooter.

While we're focusing this guide on Windows 10, this utility is also compatible with Windows 8.1 and Windows 10.

More Windows 10 resources

For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources:

Mauro Huculak
Mauro Huculak

Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.

3 Comments
  • You might want to mention about device manager and updating the drivers by selecting the "(Microsoft)" verions.  It's one of the key methods of fixing issues with WMR.
  • I hear ya, but with this guide, we're simply focusing on an easy way to get a USB working again when regular users come across common problems.
  • i tried running this troubleshooter but i get this "troublshooting couldn't identify the problem". I have problem ejecting  lumia 930 and i get this "windows cant stop your lumia 930 device becasue a program is still using it"