Windows 10 optional update won't install for some, causes issues for others (updated)

Surface Laptop 3 13.5
Surface Laptop 3 13.5 (Image credit: Daniel Rubino/Windows Central)

What you need to know

  • Some people can't install the latest optional update for Windows 10.
  • At least one user experienced crashing while trying to get the build.
  • It's unclear how widespread these issues are.

Updated April 2, 2020: Since initial reports of installation issues, reports were made about this update after installation. We've added references to the new reports.

Earlier this week, Microsoft released an optional update to Windows 10. The update brought devices to build Windows 10 Build 18362.752 or 18363.752, depending on the version of Windows 10 a system is on. Now, some people are unable to install the latest update (via Windows Latest). Others ran into system crashes while going through the update process. At this time, it's unclear how widespread issues related to the update are.

The update is optional, so many people probably haven't attempted to get it yet. The update brought dozens of bug fixes, but nothing that seemed critical.

The issues were flagged by people in the Feedback Hub and Reddit. When one person in the Feedback Hub tried to install the update, they saw the error message "2020-03 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4541335) – Error 0x800f0831" followed by "There were problems installing some updates, but we'll try again later."

Another person on the Feedback Hub states that after reaching 74% installation, input on their system stopped working.

Since initial reports of issues with this update appeared, some people have also reported problems after installing the update. One person on the Feedback Hub reports an whe_uncorrectable_error. Another person experienced issues with CPU temperature remaining high. Like initial reports, the issues with this update seem like they aren't widespread.

It's unclear how widespread issues with this update are. None of the Reddit threads discussing it have more than 25 comments, and there hasn't been the swarm of feedback and reports that we've seen with more serious issues. Additionally, since the update is optional, people can just skip it altogether.

Some people on Reddit have suggested performing an in-place upgrade with the media creation tool. But even if that does work, it might not be worth the hassle for a single optional update.

Microsoft recently announced that it would pause optional non-security updates for a while due to the current health crisis.

Microsoft also recently announced a new lead of the Windows Insider Program, Amanda Langowski, who could help reduce update issues in the future.

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com (opens in new tab).

6 Comments
  • Seriously, what is absurd here is not to name the only company that have been making affordable multi tasking dual screen devices!!! Latest 5G tech, latest cpus, evolving Microsoft Launcher experience with more and apps using the dual/separate screen form factor. I know cause because, After years of Lumias and Surfaces, while waiting for the duo, I gave a shot to one of their dual screen devices and I have been honestly amazed. Microsoft fans and critics should definitely give LG some credit here and learning from what they did right and what they could improve... This way the Duo or Duo 2 would only get better. So, Mister Rubbino, please, please snobbing LG, and give the G8x or the V60 a propre review. - A loyal fan of yours.
  • It seems like every time I open Windows Central there's a story about a problem with a Windows 10 update. If anyone from Microsoft is reading, please take a long look at the way you test and ship software. I've very recently tried to migrate my email/tasks/notes away from Apple and Google services to Microsoft, and have been thwarted by crippling bugs.
  • They are working from home right now, so....
  • Must say mine stopped at 74% on 3 of my devices for between 5 - 10 minutes then all went to 100% and completed (surface pro 5 , Windows Pc and a cheap windows 10 tablet )
  • I saw this on a friends PC, failed multiple times. Since she has a business, she was planning on upgrading from Home to Pro for bitlocker, not sure if this will fix it or not but I didn't see this on any of my own PCs.
  • No issues on my lenovo pc nor my surface pro 2017