Microsoft now giving Xbox Series X bundle purchasing priority to valued customers

Xbox Series X
Xbox Series X (Image credit: Matt Brown | Windows Central)

What you need to know

  • A portion of valued Microsoft customers will have the opportunity to purchase an Xbox Series X bundle.
  • Microsoft sent out emails to some customers that include a link to purchase a bundle.
  • Receiving an email does not guarantee that an Xbox Series X bundle will be in stock.

Receiving an email from Microsoft does not guarantee that an Xbox Series X will be in stock. The bundles are on a first-come, first-served basis. The links do, however, provide a better chance of getting an Xbox Series X than many retail listings. Microsoft has a limited supply of Xbox Series X bundles that it has set aside for valued Microsoft customers.

The Verge's Tom Warren shared a screenshot of the email from Microsoft.

Xbox Series X consoles are difficult to find because of the ongoing global chip shortage. With devices like the Xbox Series X, Xbox Series S, and PS5 in short supply, scalpers have taken advantage of the situation. Some consoles are being sold second-hand for at least twice the value of their retail price.

Microsoft's email to valued customers takes a few steps to prevent scalpers from purchasing an Xbox Series X bundle. Even with a link from an email, people can only purchase one bundle per order. There's also a maximum of two bundles within a 30-day period.

The links only work with the same Microsoft account associated with the email address that received Microsoft's message.

Sean Endicott
News Writer and apps editor

Sean Endicott is a news writer and apps editor for Windows Central with 11+ years of experience. A Nottingham Trent journalism graduate, Sean has covered the industry’s arc from the Lumia era to the launch of Windows 11 and generative AI. Having started at Thrifter, he uses his expertise in price tracking to help readers find genuine hardware value.

Beyond tech news, Sean is a UK sports media pioneer. In 2017, he became one of the first to stream via smartphone and is an expert in AP Capture systems. A tech-forward coach, he was named 2024 BAFA Youth Coach of the Year. He is focused on using technology—from AI to Clipchamp—to gain a practical edge.