Save nearly $500 on Surface Duo 2 by trading in your original

Surface Duo 2 Hero
Surface Duo 2 Hero (Image credit: Windows Central)

What you need to know

  • You can trade in an original Surface Duo for as much as $475 when purchasing a Surface Duo 2.
  • The Surface Duo 2 has significantly better specs and an improved design compared to the original Duo.
  • Microsoft's Surface Duo 2 starts at $1,500 and is available for preorder.

Microsoft just announced the Surface Duo 2. It's a significant improvement over the original Surface Duo in terms of design an internal specs. It runs on a Snapdragon 888, supports 5G, and has NFC. It also has a triple-camera system that looks to be much better than the camera on its predecessor. The Surface Duo 2 starts at $1,500 but you can cut $475 off of that by trading in an original Surface Duo.

To get $475 for trade-in, your original Surface Duo has to be in working condition. The form for device appraisal has you state if you have a charger or not, but both options yield the same trade-in value in our testing. The value you get for trading in the Surface Duo doesn't depend on if your device is unlocked or from a carrier. Interestingly, the 128GB and 256GB versions of the device each max out at $475.

Microsoft gives people a bit extra if they're trading in the original Surface Duo for the Surface Duo 2. If you trade in the original Surface Duo for any other device the maximum value you can get is $425.

While the Surface Duo launched at $1,400, its price dropped over time. Some sales had the device as low as $400 this year. Early adopters of the Surface Duo won't make back their entire investment, but $475 is almost a third of the cost of a Surface Duo 2.

Microsoft's trade-in process isn't as straightforward as that of other companies. To get $475 towards your Duo 2, you have to purchase the Duo 2, show proof of purchase, and send your device off to check its condition. Assuming that process goes smoothly, you'll then receive a bank transfer or PayPal payment for $475 within 14 days of the device's condition being confirmed.

Determining the trade-in value of your Surface Duo also takes a few steps:

  1. Go to Microsoft's website for its trade-in program.
  2. Select Phone.
  3. Select Microsoft.
  4. Select Surface Duo.
  5. Select the model you have (128GB or 256GB).
  6. Select the condition of your device.
  7. Select your carrier or if the device is unlocked.
  8. Select if your device has a charger (reminder that this doesn't appear to affect the trade-in value).
  9. Select if you are trading in your Duo for the Duo 2 or another device.
  10. Select Calculate.

You'll then see the trade-in value of your device. You can click Continue and follow prompts to proceed with the trade-in.

If you have an original Surface Duo but don't want a Surface Duo 2, you can still get up to $425 towards a Surface Pro 8, Surface Laptop Studio, or another device.

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com (opens in new tab).

16 Comments
  • If I am purchasing a surface duo 2. My Samsung Note 10+ 256 gets a 450 trade in.
  • How much trade-in credit will my Candlestick Model 50AL phone fetch me?
  • I'll give you 25 cents if you pay for shipping.
  • Not great for an og purchaser. Hoping they would have aggressive trade in offers for Samsung devices as well...
  • The Duo was on sale for $400 earlier this year. What do you want, Microsoft to offer you $800 for a device that many bought for half of that? Early adopters always absorb a higher cost.
  • Any news on trade-in deals for UK market?
  • Will definitely do this then. I don't know what it is with these fold phones. I got the Flip for personal use and Fold 3 for work too and I love em 😅
  • Happy with my Duo at the moment, not a big camera person and I like that my Duo folds completely flat... :-) Just hope we get the same software as the Duo... Also I would wait for reviews before spending this much money to see if the bugs have been fixed...
  • Can save even more if you've been accumulating Microsoft Rewards points and turn them into Microsoft gift cards...
  • My Duo 1 has that stupid small crack at the USB-C port. The rules for trade-in require no cracks, so this will eliminate many of us from getting the trade-in.
  • I'd be contacting them about that because that was a known issue with the Duo specifically, so one would hope that they wouldn't refuse a trade-in on that basis.
  • Let us know what you find out
  • its barely worth it if you got the fire sale buy dig deal for 389 for ATT surface duo 1. Im wondering how much they go for on ebay or swappa. Microsoft does give unlock codes for the duo and maybe that may fetch for more money? I wish there was a better trade in program for the original duos especially those that paid the original price for it.
  • I warranty-exchanged my Duo due to charge port cracks at EXACTLY the right time. It is literally one week old. :-)
  • My only concern is physical condition. Mine actually has the well reported USB-C cracking around the charge port, and a crack along the front. It still works fine, as I use it as my daily driver. The fact that I was going to purchase this device without the any discount makes this a no-brainer.
  • Do you have to buy the Duo2 from Microsoft or can it be best buy as well?