PC gamers are reportedly experiencing crashes and errors with Intel Core i9 CPUs, prompting returns

Intel Core i9-13900K
(Image credit: Windows Central)

What you need to know

  • Intel's 13th and 14th Gen Core i9 CPUs are reportedly causing problems when it comes to PC gaming. 
  • People are claiming these CPUs are unstable and can cause crashing, especially with games that were created in Unreal Engine. 
  • These CPUs also reportedly create "out of video memory" errors when a system clearly has plenty of memory. 
  • This has led to PC gamers in South Korea returning the Intel CPUs and seeking out alternatives like with AMD Ryzen. 
  • Intel is now looking into the matter.

It seems that PC gamers using both 13th and 14th Gen Intel Core i9 CPUs (both Raptor Lake and Raptor Lake Refresh) have reported stability issues when playing video games (thanks TechRadar). This reportedly, is especially an issue for games that run on Unreal Engine where crashing isn't out of the question. Some players are also getting an error that claims their system is "out of video memory" even though their system has plenty of memory to use. 

According to Wccftech, this has led PC gamers in South Korea to return the Intel Core i9 processors and seek out alternatives like AMD Ryzen. Intel is reportedly looking into the matter. 

What this means for you

If you're getting a new gaming laptop or gaming PC then you might want to avoid 13th and 14th Gen Core i9 CPUs.  (Image credit: Rebecca Spear / Windows Central)

There's been a long-standing rivalry between Intel vs AMD vs NVIDIA chip manufacturers, with people mostly acknowledging that Intel tends to be the top dog when it comes to CPUs — it certainly has the widest hold on the market. So, if Intel CPUs are the cause of these video game problems then this is extremely frustrating news. These Core i9 processors are supposed to be some of the most powerful Intel options out there, so this is especially frustrating for anyone wanting a top-of-the-line gaming PC. 

More computers

Many people tend to pair Intel Core i9 processors with an NVIDIA RTX 4090 or thereabouts specifically to create top-tier gaming PCs that can handle the latest and most graphically intensive games. But having a powerful PC tell you that it's out of memory when it isn't or simply having it crash on you when running a game it should be able to handle with ease is very annoying. Not to mention, there's the expense side of things. You should be able to rely on a processor you paid top dollar for to run your digital adventures without issue.

As it stands, right now if you're looking to build your own PC or purchase one of the best pre-built gaming PCs or best gaming laptops then you might want to stick to Intel Core i9 alternatives. These issues have not been reported with Intel Core i5 or Core i7 so those might be better choices to go with. 

Our Top Gaming Recommendations

Alternatively, Team Blue's biggest CPU rival, AMD, produces some potent processors that are specifically helpful with gaming. Pair these AMD CPUs with the right GPUs and you'll have yourself a device that can easily tackle the newest games on the market.

Intel really needs to figure out if this is actually an issue with their CPUs or if the root cause is elsewhere. If Intel CPUs are to blame, then the chip manufacturing company will really need to work fast to send out patches and updates to hopefully solve the problem. However, if the problem is more physical, having to do with the base processor design, then Intel will have to offer refunds to buyers or offer some other form of compensation if it wants to maintain its brand image. We at Windows Central will keep an eye on this matter and will report again if we learn more. 

Rebecca Spear
Editor and Reviewer

Self-professed gaming geek, Rebecca Spear, is one of Windows Central's editors and reviewers with a focus on gaming handhelds, PC gaming, and laptops. When she isn't checking out the latest games on Xbox Game Pass, PC, ROG Ally, or Steam Deck; she can be found digital drawing with a Wacom tablet. She's written thousands of articles with everything from editorials, reviews, previews, features, previews, and hardware reviews over the last few years. If you need information about anything gaming-related, her articles can help you out. She also loves testing game accessories and any new tech on the market. You can follow her @rrspear on X (formerly Twitter).

  • WolfRamHart
    Here's my nightmare since 2months....with a faulty CPU too. Exact same problems now everywhere. My system and how i fixed it (Intel I9 13900k, Asus Combo Rog Strix z790-E + Rog strix OC 4090) Read this if you ever have the same problem with alot of crashes and can't even start games....out of memory problem etc

    Here is the solution....for now :

    Put yourself the Intel default processor Power Limit 1 & 2 and Current Limit Wattage in your bios and you'll be good to go instead of your Asus optimised (Default settings) one.


    overclocking/comments/1axepvu/optimizing_stability_for_intel_13900k_and_14900k
    Reply
  • WolfRamHart
    WolfRamHart said:
    Here's my nightmare since 2months....with a faulty CPU too. Exact same problems now everywhere. My system and how i fixed it (Intel I9 13900k, Asus Combo Rog Strix z790-E + Rog strix OC 4090) Read this if you ever have the same problem with alot of crashes and can't even start games....out of memory problem etc

    Here is the solution....for now :

    Put yourself the Intel default processor Power Limit 1 & 2 and Current Limit Wattage in your bios and you'll be good to go instead of your Asus optimised (Default settings) one.


    overclocking/comments/1axepvu/optimizing_stability_for_intel_13900k_and_14900k
    Asus rog strix z790-E have a new bios update 2202 with intel power limits fixed to solve the cpu problem

    https://rog.asus.com/ca-fr/motherboards/rog-strix/rog-strix-z790-e-gaming-wifi-model/helpdesk_bios/
    Reply