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Microsoft blocking Windows 10 May 2020 Update from several devices

Surface Pro 7
Surface Pro 7 (Image credit: Daniel Rubino / Windows Central)

What you need to know

  • Microsoft is blocking several devices from receiving the Windows 10 May 2020 Update.
  • The block is due to known issues that result in a "compatibility hold."
  • The Surface Pro 7 and Surface Laptop 3 are among the affected devices.
  • Microsoft is working on resolutions for the issues.

Microsoft is blocking a wide range of devices from receiving the Windows 10 May 2020 Update. The blocks are due to known issues (opens in new tab) that caused Microsoft to put a "compatibility hold" on affected Windows 10 devices. The Surface Pro 7 and Surface Laptop 3 are among the devices that will not receive the latest version of Windows 10 through Windows Update at this time.

The list of known issues from Microsoft includes nine issues that result in a compatibility hold. That type of hold means that the latest version of Windows 10 won't appear through Windows Update. You can still force Windows 10 to install on these systems using the Microsoft Update assistant (opens in new tab), but Microsoft recommends against it. We also recommend against installing Windows 10 on systems that can be affected by these discovered issues.

Windows 10 May 2020 Update common problems — and the fixes

If you check Windows Update on affected devices, you won't see an update to install. Microsoft also added some text to Windows Update to clarify the situation, which reads:

The Windows 10 May 2020 Update is on its way. We're offering this update to compatible devices, but your device isn't quite ready for it. Once your device is ready, you'll see the update available on this page. There's nothing you need to do at this time.

One issue affects Always On, Always Connected devices, including the Surface Pro 7 and Surface Laptop 3. The issue can cause errors, unexpected shutdowns, and restarts. Another issue can break mouse input with apps and games that use GameInput Redistributable.

As pointed out by The Verge, Microsoft is also throttling the availability of the Windows 10 May 2020 Update through Windows Update. As a result, even devices unaffected by these issues might not see the update at this time.

Sean Endicott
Sean Endicott

Sean Endicott is the news writer for Windows Central. If it runs Windows, is made by Microsoft, or has anything to do with either, he's on it. Sean's been with Windows Central since 2017 and is also our resident app expert. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com.

40 Comments
  • Interesting, my laptop 3 is on the fast ring and running just fine
  • You are probably past this release.
  • been on fast ring since i got the device, so it was on that release for quite a while
  • MS are blocking via Windows Update for non Windows Insider enrolled machines only. So general population machines.
  • Ha! I get this headline on the very day my Surface Pro 7 is scheduled to arrive. Well, I'm in no rush. I'd rather know the device will be reliable in the short term. People have things to do in the short term!
  • Ha! my 2013 SP1 got updated!
  • Is the new update somewhat stable? (I also have a SP1)
  • Yes, it appears to be stable. Update took 69 minutes though...!
  • I said Ha! first, for the record.
  • you win the gold medal...!
  • It's actually a trophy.
  • This is the message you get:
    "The Windows 10 May 2020 Update is on its way. We’re offering this update to compatible devices, but your device isn’t quite ready for it. Once your device is ready, you’ll see the update available on this page. There’s nothing you need to do at this time."
    However, the message remains and you're still blocked even if you manually fix the issue!
  • Surface Book 2 also blocked
  • My SB1 installed without issues. My SP7 was not that lucking even using Microsoft Update assistant
  • Counting both home and business devices I have 10 windows 10 Pc's of varying ages and specs that I maintain. They are all showing the compatibility block message!
  • If you know what has caused the compatibilities, you can always force the update and then fix the issue...
  • When did the Surface Pro 7 and Surface Laptop 3 become Always On, Always Connected devices? Kind of need to have LTE versions to do that, No?
    Here is the list of LTE devices, https://www.windowscentral.com/e?link=https2F%2Fclick.linksynergy.co... Beyond that, sure is a shame that no Insiders, or MS employees, testing this release for the last 6 months happened across these issues on Surface devices.
  • Maybe the branding includes anything that falls under Project Athena? Idunno. I'm confused too.
  • And the rest of are on our own.
  • Better this than a deja vu of unstable Surface/Windows devices. ^^
  • This must be a joke for sure.
  • Well it's good they found issues and are working on fixing it before releasing it to everyone.
  • This is Good News, folks. Rather than just push it out to everyone, which causes loads of problems and - more importantly - creates bad press, this one is going to roll out slowly. MS has finally learned how to do this. The sad part is that it took them 5 years.
  • The sad part that they could not escape this even with the longest test period before releasing such an update.
  • On their OWN DEVICES!!! 8-|
  • My SP7 still got blocked using "Microsoft Update assistant"
    My SB1 installed without issues.
  • Everyone just needs to delay these feature updates for a few months. So you still get updates twice a year, but they come in February and August.
  • Just terrible, getting tired of this. They make the hardware and the software, and they cant get it to work on thier own! Windows is going backwards IMO, am really considering switching to a Mac, before I needed Windows due to software availability, nowadays most things are cloud based. But Apple con thier own users by charging a shed load for average hardware. Rock and hardplace. Is there a way to get Mac OS on a Surface without being sued by both :P
  • Not sure I agree on the Apple pricing anymore. You have to look at the hardware, build quality and support as well as the specs. For comparable Windows PCs, like HP Spectre, Dell XPS, they are right in the same ballpark, $1000 - $1500. You can go nuts and deck any of them out. That and my Apple products have lasted longer and received better support than my Windows devices. Just replaced a 2013 MacBook that was still running well on the latest MacOS. Sold it to a colleague who's daughter wanted a Mac very badly. Working fine for her.
  • I had a v old Mac a long time ago, it lasted for years and years, just worked. 30 min ago Windows Hello stopped working on my SP, ive run SFC /Scannow 3 times this week to fix things, its not as if ive installed a silly software or clicked on dodgy links. Never ever had this issue with Apple. May well end up making the switch, probably wait to see what happens with AMD first.
  • I'm responsible for managing thousands of clients, both Windows and Mac, and the illusion that Macs just works and the service being better is just that, an illusion. Given you buy comparable products. The warranty option for PC blows Macs straight off the playing field for the money.
  • Macs are aimed at consumers not Businesses, im sure the SLA's are not comparable. Hardware reliability aside (you can have issues with all hardware i guess) UNIX is just much more stable.
  • Just like every time I wake up my Macbook Pro the mouse and keyboard will freeze, it will take 15 secs to detect the keyboard and mouse this has been happening after Catalina update till now, lots of people has reported the same issue but Apple is not doing anything about it. https://forums.macrumors.com/threads/16-mbp-keyboard-lag-after-waking-fr...
  • Really? hmmm guess i will hold on and do a bit more research. Is there a 3rd option!
  • My Surface Pro X doesn't get the update as well.
  • I installed it on insider a while ago. Mine will now freeze. It just locks up and requires holding the power button to restart. I thought it was needing a reset, so I did, but issue remains.
  • I updated my SP7 perfectly fine. (Well, it seems to be running perfectly fine).
  • Surface Pro X no update either? ;3
  • I've been running 2004 for over a month on my SP7 since it was dropped in the release ring. No problems that I can tell.
  • Surface Go2 LTE is OK, got it last week or so.