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Microsoft makes it easier to order replacement parts for several Surface devices

Surface Pro X
Surface Pro X (Image credit: Daniel Rubino/Windows Central)

What you need to know

  • Microsoft is making more spare parts available for Surface devices starting on October 15, 2021.
  • Commercial customers will be able to order a replacement kickstand, SSD door, and other parts.
  • The availability of parts varies from device to device.

Microsoft will expand its offering of spare parts for Surface devices to make it easier for IT technicians to repair PCs. Starting on October 15, 2021, commercial customers will be able to order a wider range of spare parts from Microsoft, including a kickstand and an SSD door. Organizations will be able to order spare parts through authorized Surface device resellers (opens in new tab).

"We have a longstanding commitment to maximize product life, minimize waste, use more renewable resources, and improve the modularity, reparability, and recyclability of our devices—including our packaging," says Microsoft in a Tech Community post (opens in new tab). "We are also working with our industry partners to make available more repair options that ensure the quality of repairs, safeguard consumer's privacy and security, and help protect consumers from injury."

The specific components available vary between devices.

ComponentDescriptionSurface Laptop 4Surface Laptop 3Surface Pro 7+Surface Pro 7Surface Pro X SQ2Surface Pro X SQ1
SSD DoorProvides access to removable solid state drive (rSSD)
KickstandHinged stand for 2-1 devices
AB-CoverDisplay assembly
C-CoverKeyboard, Trackpad, and Frame assembly

Microsoft's Surface devices have a history of being difficult to repair. The Surface Pro 7 earned a 1/10 repairability score from iFixit. That's slightly better than the original Surface Laptop, which earned a 0. In its verdict, iFixit said, "The Surface Laptop is not a laptop. It's a glue-filled monstrosity. There is nothing about it that is upgradable or long-lasting, and it literally can't be opened without destroying it."

Microsoft appears to have listened to complaints regarding Surface repairability. The Surface Laptop 3 earned a 5/10 score from iFixit. While that's relatively low, it's significantly better than previous Surface Laptops. The expansion of spare part availability should also make devices easier to fix.

Microsoft notes that previously released spare parts, including SSDs for the Surface Pro 7+, are only available in the United States. The company also recommends that skilled IT technicians perform any repairs.

Sean Endicott is the news writer for Windows Central. If it runs Windows, is made by Microsoft, or has anything to do with either, he's on it. Sean's been with Windows Central since 2017 and is also our resident app expert. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com.

4 Comments
  • This is a huge win! Considering how limited the repairs can be due to the designs of the existing Surfaces this covers most of the repairs someone would be able to perform. Hopefully going forward they'll continue making their products more modular and easily repairable.
  • I hope Microsoft will make Surface devices with easy to replace batteries. Place them under the kickstand with a cover held by screws
  • The surface pro is an unrepairability monster. It`s impossible to open without cracking the screen, and all inside is soldered and/or glued. Only in surface pro 7+, you can change the SSD without breaking it. Microsoft should learn from HP, with the HP Elite x2 model, that unfortunately it`s not updated with new chips, staying in intel 8th gen
  • Good. Now when they finally make it easy for people to buy, remove, and replace BATTERIES across all lineups, I will consider buying and even recommending one to others. Until then, the Surface is a HARD no from me.