Physical copies of Cyberpunk 2077 will be refunded, currently at Best Buy and CD Projekt Red
Typically Best Buy's return policy doesn't allow for returns of opened games.
Update: CD Projekt Red confirms that it intends to also help physical copy owners to get refunds.
What you need to know
- Best Buy announced on its forums Friday that it will be accepting returns of Cyberpunk 2077 until Dec. 21.
- Originally, the retailer didn't accept returns of opened games, but will be making an exception.
- It's worth noting that it'll accept Collector's Edition returns, but all elements of the package must be included.
When CD Projekt Red originally announced that it would be allowing full refunds for Cyberpunk 2077 until Dec. 21, 2020, it didn't specify how each respective platform and retailer would be handling it. Since then, platforms like Sony and Microsoft have announced that it would be honoring full refunds, while Sony delisted it from its store entirely.
Now, we're starting to hear how physical, third-party retailers will be handling the situation. Best Buy announced on its forums Friday that it'll be making an exception to its return policy for physical copies of Cyberpunk 2077 until Dec. 21. This'll apply to the PS4 and Xbox One versions, the two Collector's Editions, and Xbox One Digital.
"Normally, Best Buy is unable to offer returns of opened game software per our Return & Exchange Promise here," a representative from Best Buy corporate wrote. "However, after some deliberation, and seeing that the vendor will be allowing returns through 12/21/2020, Best Buy will also be allowing returns for select opened Cyberpunk 2077 SKU's through December 21, 2020."
They did note, however, that it'll be returning to its typical return policy after that date. Additionally, they said that if you want to return a Collector's Edition, you need to return each of the pieces. If you had a Steelbook version, you'll need to return the Steelbook casing, otherwise the price will be deducted from your return.
While our reviewer praised the game in his Cyberpunk 2077 review, the game has been riddled with bugs and performance issues. While it's playable on PC and next-gen consoles, it suffers greatly on the Xbox One and PS4 (although fares slightly better on the Xbox One X and PS4 Pro). If you have a digital copy of the game you want to return, you can request a refund on Xbox and PlayStation. In the meantime, CD Projekt Red is hunkering down on some hotfixes and other major updates over the next few months.
If you want to get your cyberpunk fix right now, there are plenty of sci-fi PC games you can play when you can't play Cyberpunk 2077.
Update: CD Projekt Red reiterates desire to get physical copy owners refunds
CD Projekt Red released a statement on Twitter Friday to remind players that they can still get a refund for their physical copy.
pic.twitter.com/jtF5WKCiropic.twitter.com/jtF5WKCiro— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020December 14, 2020
Players can still email firstname.lastname@example.org before Dec. 21, 2020 to receive a refund. The company says the money will come out of their own pocket if necessary.
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Carli is the Gaming Editor and Copy Chief across Windows Central, Android Central, and iMore. Her last name also will remind you of a dinosaur. Follow her on Twitter or email her at email@example.com.