Xbox offers full refunds for Cyberpunk 2077 until further notice, game still available in Store

Cyberpunk 2077 Tent City
Cyberpunk 2077 Tent City (Image credit: CD Projekt Red)

What you need to know

  • Cyberpunk 2077 is a hugely ambitious game from CD Projekt RED, but its launch state leaves a lot to be desired.
  • Especially on older consoles like the Xbox One and PS4, Cyberpunk 2077 struggles with performance, visuals, and bugs.
  • Sony has already removed Cyberpunk 2077 from the Playstation Store and is offering refunds to anyone who asks.
  • Xbox is extending their already generous refund policy until further notice, but Cyberpunk 2077 is remaining in the Microsoft Store.

Cyberpunk 2077 and their creator, CD Projekt RED, is having a bit of a rough launch week. After generally positive reviews that praised the massive and ambitious game on PC (like in our Cyberpunk 2077 review), the game launched and was discovered to be an absolute mess on older consoles like the Xbox One and PS4. While there are ways you can improve the console visuals for Cyberpunk 2077, it's still a subpar experience for a lot of people, leading to public outcry and complaints.

Yesterday, Sony pulled Cyberpunk 2077 from the Playstation Store and started offering full refunds to everyone, an unprecedented move that saw one of the biggest games of the year taken away from one of the biggest gaming platforms. Today, Xbox has announced that they are extending their refund policy for Cyberpunk 2077.

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Xbox was already being generous with their refunds, and reportedly approved nearly all of the refund requests for Cyberpunk 2077, but now they are extending the typical refund time frame until further notice. Now, anyone who has purchased Cyberpunk 2077 should be able to request and be approved for a refund. However, Cyberpunk 2077 will remain for purchase in the Microsoft Store, and there are no talks currently to remove Cyberpunk 2077, according to CDPR.

While Cyberpunk 2077 can be an amazing game, there's no getting around the numerous issues that it has, especially on older hardware. CDPR is reportedly working on two large patch updates for next year to fix most of these issues, but that doesn't help how the game launched today.

If you're not sure how to go about doing this, check out our guide for how to request a refund for Cyberpunk 2077 from Xbox. Even with Cyberpunk 2077's struggles on older hardware, it still looks and plays great on PC and next-gen consoles like the Xbox Series X and Xbox Series S, and millions of players are still having a blast in Night City. Check out our list of Best Cyberpunk 2077 Merch if you're in the market for collectibles or gifts for friends.

Zachary Boddy
Staff Writer

Zachary Boddy (They / Them) is a Staff Writer for Windows Central, primarily focused on covering the latest news in tech and gaming, the best Xbox and PC games, and the most interesting Windows and Xbox hardware. They have been gaming and writing for most of their life starting with the original Xbox, and started out as a freelancer for Windows Central and its sister sites in 2019. Now a full-fledged Staff Writer, Zachary has expanded from only writing about all things Minecraft to covering practically everything on which Windows Central is an expert, especially when it comes to Microsoft. You can find Zachary on Twitter @BoddyZachary.

  • This is the right approach for Microsoft's hardware. Only the base Xbox ones really work poorly
  • The Xbox One X is still terrible, it just happens that the One X is beyond terrible, I mean the One X still drops to 15fps at times.
  • Hmm, other one x owners here have said exactly the opposite.
    Not true for the one & one s though...
  • Benchmarks from DF show a different story, even the PS4 Pro version that is the better performing last gen version (in terms of fps) is still terrible.
  • That is because the pro runs it at a lower resolution. I think it doesn't perform much better, but it does get more frames consistently.
  • Oh yes, that is why it's running worse, not denying that, there's a couple of game that don't run well on the One X because devs get to ambitious with the resolution, like AC Vanhalla.
  • Microsoft is not Sony and there is no reason they need to meekly imitate them.
    XBOX isn't just consoles; it's also PC. Its a bigger market and one where the game only needs a patch or three, not major surgery. CDPR has a lot of stored up goodwill, so trusting them to fix the bugs in good time is not a bad bet. They shouldn't throw out the baby with the bathwater. Besides, if CYBERPUNK is generating sales on XBOX, the incentive to fix the bugs on XBOX and PC first goes up. Ditto for the DX12Ultimate update. Which means that patched CYBERPUNK will be effectively a PC and Series X|S timed exclusive. That benefits MS. Keeping it in the store with warnings and open-ended return is enough.
    It's an adult game; treat the customers like adults.