Windows Phone 8.1 Preview users still need to downgrade their OS in order to get Lumia Cyan

Earlier today, AT&T announced that their Lumia 1520 is now receiving the Lumia Cyan and Windows Phone 8.1 updates. However, it quickly became evident that those with the Preview for Developers installed on their Lumia 1520s did not have an update, but those with Windows Phone 8.0 did. The reason for the discrepancy is Microsoft has put on hold updates for those running the Preview.

As such, those who are on the Preview and who still want the Lumia Cyan update need to downgrade their OS first. This is still Microsoft's position on the situation.

The original issue stems from those who were using the Preview for Developers version of Windows Phone 8.1 and who have BitLocker encryption enabled (through their employer). Although those affected are a small minority of users, when they installed the official 8.1 update, it caused the phone to lockup. As a precaution, Microsoft halted the Preview program for everyone. In a previous statement to Windows Phone Central, Microsoft advised:

"We are currently investigating the issue. We have paused delivery of the update to customers using the Preview for Developers, and will resume once a fix is in place. Customers whose phones have been affected should use the Nokia Software Recovery Tool to return your Lumia to a normal commercial software state before downloading the Lumia Cyan update. More information about the tool can be found at www.nokia.com/support/recovery-tool."

Microsoft is sticking with that statement today, and it applies to those with the Lumia 1520 on AT&T who would like to update now to Lumia Cyan. Presumably Microsoft will eventually push out a fix for the Preview program to allow carrier updates to continue, however, as of today they have no ETA on that update or anything further to add. In other words, it could be days or weeks.

This situation is not limited to Lumia 1520 owners on AT&T, as it applies to anyone who is on the Preview for Developers version of the OS and are eligible for the Lumia Cyan update.

What to do next

Those people wishing to grab the Lumia Cyan update today for their Lumia 1520 need to downgrade the OS to Windows Phone 8.0 first. The option to not downgrade is up to the user, but Microsoft is advising the returning the phone to 8.0. Users can take a wait-and-see approach if they desire.

Before proceeding, you are advised to back up your device first (Settings > Backup > App + settings > Back up now) before starting the restore process.

Download and install Nokia Recovery Software Tool

Now you need to grab the necessary software to restore Windows Phone 8.0.

Nokia Recovery Software Tool (U.S.) (opens in new tab)
Nokia Recovery Software Tool (U.K.) (opens in new tab)

Proceed to install the software on your Windows 7 or higher PC.

Open Nokia Software Recovery Tool
Connect your Lumia to the PC with a USB cable
You will see which software version you can install on your Lumia – Click install below that
You will need to acknowledge that the data and content on your phone will be erased. If you can still access your phone, make a backup by going into settings -> backup . You will also need to know that photos, music and apps will be wiped during this reset process. Click that you understand and then click continue.
You will now begin downloading the software. Network speeds vary, but your download might take about 15 minutes.
The software will now begin installing to your phone. Do not use your phone or disconnect the cable during this step. Just go for a quick walk while your phone and PC do their thing.

Once you are back on Windows Phone 8.0, you can then proceed to download the Windows Phone 8.1 and Lumia Cyan update from AT&T. As soon as that is completed, you can hard-reset the phone. The reason for the hard reset is so that the OS can offer up the Restore process from the backup you created earlier. Of course, if you prefer to start completely over, then you do not need to wipe the device.

More on the Nokia Recovery Software Tool process is available in our tutorial.

Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.

639 Comments

Is this only for Lumia phones?
It says Lumia Cyan in the title...so yes. HTC and Samsung have not started updates, so no one knows what will happen there yet.
:) thx
Why does Microsoft make everything so damn difficult... especially for the people who helped them out and downloaded the Developer Preview? It's really annoying!
Why do people need to whine incessantly when the pre-release software no one forced them to download turned out to be pre-release software? What part of developer and preview did you miss? Oh, when was the last time Google or Apple offered people the opportunity to try pre-release versions of their OSs, other than the fact that Android general releases might as well be alpha or beta releases.
And....OWNED!
Always an asshole somewhere.
I mean you, not him.
I've read the comments and you're the biggest winner - I mean the biggest asshole! Congrats!
Could not agree more
MO-MO-MO-MONSTER KILL!!!
For the win! Thanks for the dose of common sense.
In the words of Mortal Kombat, Finish Him!! Good Response!
iOS have beta versions. And... Android L have Developer Preview.
Uh, just don't release DP's to everyone, period Some people wanting WP info will come to WPCentral and other places, and when these places tell you about it, you'd try, even without much knowledge to it. Now that is that. If MS is so open about the DP, they shouldn't require you to DOWNGRADE your OS to install a newer one. That's just pure bull and shouldn't be coming from a company like MS, especially when you have a long way to climb up.
I guess you didn't read the entire article? It's not a requirement, you can wait for the fix if you want, and at least they admitted there was an issue. This is for Lumia owners who want cyan asap.
I did, and it IS a requirement right now if you want it. Sure you could wait. I could even wait until WP9. But you'd want it now too, like you stated, ASAP right? If so you have to downgrade which is a requirement now. They have to admit there is an issue. What do you expect? I'm all for MS and WP. Stuck with them 4 years because I like the OS approach.
Support and develpoment these 3-4 years is a different story. As much as I want more people to recognize WP, these things are a turn off and something I don't expect from MS if they want to do something about the 4% they're stuck with. No room for excuses.
Stop being a crybaby. They found a problem and this is the workaround. Boohoo, get over yourself.
Crybaby? LoL you don't get it. What I want for MS is the BEST so more people get on board. More on board means more support from others. These kind of mistakes, including the broken Calendar earlier, slow updates and extra hassle is what hurts the platform. MS has been roaming around 3-4% for a couple years. There will always be bugs, but that is why you get to UPDATE to squash bugs. Not revert back to an older version to avoid it. That's bull.
How can a developer preview be a mistake? For Pete's sakes, its a test release. The fact so many "enthusiats" sign up for potential pain is not MS fault. You got early access, this is a consequence. If you don't want and issues, wait for the full release, like my GF who couldn't give 2 sh*ts about Cyan. You need to calm down on the old hate. The reversion is there for a reason, if you don't want to do it. WAIT. Just WAIT. Its this childlike sense of entitlement again. Get over it.
If you want an optional item, you have to take some form of action. Why is this a point of contention?
Haha, exactly. I have no idea how this is hard to understand. It's clearly stated what the Developer's Preview is, and what it is for. If you chose to install it, you cannot in complain here about downgrading to get the official update without sounding like a fool.
Patience is a virtue :/
A Developer's Preview is intended for DEVELOPERS. That is tech-savvy people who know that it comes three quarter baked with a good chance that there are still bugs in it. Non-tech savvy people should have only installed it after accepting this risk and shouldn't complain. I'm sure over 90% of forum participants will have no sympathy for your position on this topic.
Yes, but since it was so open, are you seeing the majority of people complaining about this over the minority of people that are tech savvy? I'm pointing out this is MS's mistake for making it so easy to install. Non-tech savvy users won't expect to have to DOWNGRADE because of this. If you even do a bit of research and dig back WPCentral posts, they actually encourage you to download this, specifically stating non-developers SHOULD download and install. Here's just one paragraph I extracted from a post.
"That’s what the Program is for. It’s labeled ‘Preview for Developers’ but in reality, it’s foranyone with a Windows Phone 8 device, as the barriers to participate are extremely low. Microsoft is well aware that carriers tend to drag their feet on updates, so this is their way around that roadblock. It’s a sly move as Microsoft actually wants you to use this Program so that they can show carriers that these updates won’t take down their networks (seriously, that’s what carriers worry about). All you need to do is register your email address and download an app to your phone."
Yeah, that's my bone to pick as well. It wasn't MS, they had all the proper warnings and hoops to jump through to get the update. But before I installed the DP I went to this site to see if it would mess up upgrading to Cyan and the real 8.1 update. These guys said, nope! Everything will upgrade just fine, don't you worry, there is no reason not to jump on board, here's how to do it.
I am on a beta of Apple OSX 10.10 Yosemite as of yesterday. Fully stable and usable as a daily driver. Also, beta software is available for developers through all stages of beta program for iOS devices and there's always a free for all GM (golden master) of iOS that can be installed even as a non-developer. Upside and downside of GM is that with Apple, you know the exact date when that GM will go out to the whole world, so you only get 2 weeks of being ahead of everyone. Less time to brag, but perfectly executed world wide update isn't really something to hold against Apple. Now. As far as this Microsoft cockup. I have a Lumia 925, i was on DP from day one and i was on the previous DP. This wasn't part of the deal, it was always stated that DP devices would get the update as all other devices. Reverting was never mentioned. And a big part of the problem is the fact you CANNOT revert if you are a WinRT user or a Macbook user or, i'm guessing, a Linux user. So, what Microsoft failed to mention and warn people about, is that they might not be able to do what they will HAVE TO do if they join the DP. So, it's not so much whining as much as disbelief that they mess up stuff like amateurs, over and over.
I think you may want to check your facts. WPCentral said that many times, but I don't recall ever seeing that information from Microsoft when I signed up for the DP.
Actually one of my friends had a beta IOS 7 running on his phone long before it was released to the general public. So Apple does offer some sort of beta program for their phones similar to Microsoft's dev preview. But I do agree Android final releases run as if they were still a beta lolol!
Where is the "like" button for this one!!!
My gosh, I never thought of it that way! EVERYONE LISTEN TO STEPHEN, NOBODY ANYWHERE EVER PROVIDE ANY FEEDBACK FOR PREVIEW OR DEVELOPER SOFTWARE OF ANY KIND!!! It will just make people sad if you say things don't work. :-(((
Developer Previews are just that.
It was in the fine print. Crap like this can happen. If you took the risk and downloaded it, you can't complain about any drawbacks that happen.
Yeah because everyone reads the fine print right douchbag?
It wasn't even that small of fine print. It was right there in front of you. Second screen on the Preview for Developers app install warns you of the risks. You had a choice of reject, or accept. These risks were mentioned in articles as well. If you ignored all the warnings, you are the problem.
Exactly. I don't understand how he can call you a douchebag by pointing out the fact he ignored the warnings that something like this could happen if he installed a BETA product...
You should dig back WPCentral articles. They suggest you update it and it is for everyone to update with no hassle no problems. MS wants you to do it, that is why it is so easy to sign up for the DP version.
Those articles came out later, and are part of the problem. It gave people who should never have downloaded it a false sense of security. WPCentral, the users, and the ones on the reddit sub, ARE NOT MICROSOFT.
Microsoft just made it easier for those who wanted to, to be able to. To skip the carrier if they knew the risks. They gave the warnings not to do it as it could void the warranty of your device, and they were not liable for any problems that might happen. Just because people from WPCentral said to do it, does not make it Microsoft's fault. People have no concept for self liability these days. To quote Homer Simpson "It's everyone's fault but mine".
That is the dumbest victimizing logic ever. The ENTIRE purpose of previews, alpha, and beta software is specifically for gathering feedback. Complaining when things don't work is EXACTLY what you're supposed to do, even obligated to do, when you're dealing with software. How else would Microsoft know what to fix?
Uhhh...how does your download of the Dev Prev help Microsoft, again? Cuz I installed it too, but I don't see how that helped them out. . .it was a purely selfish act, honestly.
I would have to disagree. They did fine tune some things and Cortona sounds even more natural. I downgraded to get the actual update. As mentioned before, it was a preview and I'm thankful for the opportunity to get to play around with it. Now that the actual update is available, it is less buggy than the DP, as far as I can tell. So, it did help them polish the OS for you, me, and everyone else.
They get all sorts of user interaction and telemetry info.
For real I'm not going to downgrade my 920 till I'm sure its getting the update in 2 or less days..
You need to calm down... It's not like Microsoft went "lets put a hold on preview customers just for the lols..." Instead its that they have found a major bug and have decided to fix it... In your eyes they lose either way... As if you was able to update and it messed up your phone you would complain... But now they are trying to fix it... You still complain... When developing games, apps and especially OS updates, its not gunna be a bed of roses... Your gunna come across major bugs.
M agreed with you m stuck with it.
I hope Microsoft fixes it and HTC releases their Official Windows Phone 8.1 release. My HTC8X still works great on Dev Preview no problems at all.
Same here, 8X is running great on DP ... I hope they fix the app though ... Both the tile and Lockscreen are not working.
what app you talking about?
The HTC Clock\Weather App.
http://www.windowsphone.com/s?appid=e462a4e4-0798-4e01-9ed7-fada88e38357
I am not downgrading...would rather wait for a fix...my Lumia 928 is running flawlessly and so great on WP8.1 dev preview
@HTC13.... I couldn't agree with you more. We are in the same exact boat. My 928 is running flawlessly with 8.1 DP. I'm in no rush at all as I shouldn't be since all the perks of Lumia Cyan doesn't apply to our phones (928).
Both my 925 and 625 were on DP 8.1 when the Cyan update became available for my phones and updated them without a hitch. But my point is, honestly I don't feel the difference in the way my phone works between the pre-Cyan and post_Cyan updates. I'm not saying there aren't any, but I certainly don't notice it in daily use.
Agreed. I also do not notice anything. The update also went through without an issue, so no need to downgrade anything.
Mine was running great until the most recent 8.1 dp update. Now it freezes every few days and I have to do a soft reset each time. And I still haven't heard an eta on the 8x firmware release :/
My 8x (Verizon) started having alot of issues after gdr2. 2-3 times a day it would randomly turn off. The device would forget the SIM card randomly. Gdr3 didn't help and neither did the 8.1 preview. Currently using a Lumia icon on official software.
I had that problem too, but the problem was the sim card. Adding the piece of paper in with it to tighten up the fit solved that problem for me. And I never opened up the sim slot since I got the phone, so had nothing to do with use.
My 8S works great with the 8.1 DP. Its strange to see higher end phones have so much issues with it. The only problem I have that everyone else is having is the low battery life.
I feel like people are just screwing with you now. This is the second face palming first comment question in as many days. The guy yesterday asking if the VZW ICON update was coming for the 928 made me want to bang my head on my desk.
Sorry to the commenter but I thought it was very cringe worthy.
I took that guy's comment ("928?") to mean, "since Verizon seems to be paying attention to one of their Windows Phones, is there any news/indication that they have done anything update-wise with the 928?" Maybe I'm giving the guy too much credit.
Daniel, You're very short today .. Having a bad day?
Sam is the nice one.
Dan, do you have to reply so sarcastically? He was merely asking a question. Please choose wiser with your words next time, will you?
How many times do you think Daniel has to answer a f**king stupid question because people don't read the article?? I think he is showing remarkable restraint. A bit of sarcasm.. or irony as Amercians call it, is always welcome in my opinion!!!!
1) Who are the Amercians? 2) Americans actually do use the word sarcasm. 3) Sarcasm and irony do not mean the same thing. Perhaps you might want to look them up next time before trying to sound clever.
Aaand here is the asshole again.
You think he's the asshole? Now that is irony.
Well, this proves my point.. You didn't get the sarcasm that was intended... Americans use the word sarcasm, but on many occasions confuse it for irony. It was just a sug-jestion Oh the irony.....
There's always ignoring repetitive questions. Helps to keep me stress free and sane
Daniel and all of you, I own the 1520.3 DP without carrierstickyness to it and i love it but now i see i have a problem going to cyan because AT&T is the only carrier pushing the update out for the 1520. Any suggestions?
If your Lumia 1520 is a country variant (CV), also known as unbranded and factory unlocked phone, then you have to wait for the update directly from Microsoft Mobile when they finish the tests. This update is only for the AT&T variant. :)
tnx, i was affraid for that, lets hope the CV's come quickly
jorgeservin I contacted microsoft today and this is part of the answer: Steven B.: Can you check something on the phone for me please? Go to Settings > Extra+info > More > Manufacturer.
ron: rm-938_ita_ita_905
Steven B.: Thanks, give me a few moments to check into that.
ron: ok
Steven B.: ron, I apologize for the delay. I am still reviewing my database and researching for a solution. Thank you for your patience.
ron: no problem
ron: I appreciate your help
Steven B.: So I looked into it, it appears this is an unbranded Italian phone. This means were waiting on the OEM to release the update in Italy. We don't know when this has be officially released but is due to release in the near future. I changed my region to italy but no updates available. Maybe a roll back will do it as on att?
As I told you before, you have to wait for Microsoft Mobile (the former Nokia Device & Services division, which should not be confused with Microsoft Corporation) to release the update. And it has nothing to do with regions, but with product code and firmware. Changing regions won't do anything.
What I'm intrigued to know it's where did you buy that phone from. Because you wrote ..._ita_ita... above, but it could actually be LTA for Latin America as I remember the 1520.3 to be from.
My Lumia 920 says lta and is the CV for Paraguay. :)
Anyway, we have plenty of time to wait I'm sure. I waited so much for every update, like with GDR3 and Lumia Black that I just got in February. :/
Jorgeservin thanks for your reply's. I am upgraded to cyan since last night :).... I purchased my 1520.3 through Newegg by suggestion of Daniel Rubino in one of his articles. I had the one from ATT but i hated the 16G and no qi wireless charging and the fact that it was locked to ATT. I am a much happier camper now :-)
Did at&t allow data sense to remain with the official cyan 8.1 update?
Yes
Wow I was going to stay on the preview just for that. I can't believe they let data sense stay. Did they remove anything?
Indian 520 need wp8.1
Wondering if the databases from the 8.1 specific features, like Cortana and the personal ' dictionary' for the swipe keyboard, will be preserved in the pre-reversion backup and then installed to the post 8.0 to 8.1 update?
How do I know if I have bitlocker enabled?
hi,daniel ,i m trying to downgrading wp dp8.1 bulid 12400,to wp 8.0 through nokia software recovery toll , it;s showing error code 0x80131500,what to do i m tensed ,will i get the cyan update ,or wait for microsoft for new update
Oh fish after downgrading to wp 8 and then updating to cyan my phone is all messed up and the saddest thing is that all my paid games are lost and its saying me to again buy the games microsoft need to fix this if anybody have the same issue please help me in sorting out this problem.. im using lumia 1320..
yeah. it's "Nokia Recovery Software Tool" for a reason.
If HTC a Samsung have no tool are they better phones cause they don't need one?
Just means you're out of luck if your phone ever has any issues. I just hope that I'll still receive future updates from the preview program. I have no way of downgrading because I don't use a Nokia phone.
I believe Samsung has a tool. With my original Focus I was able to flash other ROMs. Not sure about HTC
HTC has always had a rom file available in the past. I used them extensively in my WinMo days. Pretty sure I used one on my Titan too at one point. I would assume they still have them.
Odin is the Samsung tool.
When i try to use the Nokia tool i get error 0x80131500 there is no info out there about this error i have tried multiple USB cables ports, and 3 different PC's no matter what I do i cant get my phone to go back to 8.0 i may have to send it in to nokia to get reflashed. :(
Are you using its original USB cable? I found out that my Lumia doesn't get along with other USB cables, and usually gives errors or refuses to be discovered by my laptop when it's plugged in.
Same here. Tried everything. Theres a thread on the 1520 forum, but, no solutions yet.
Here's your sign......
Do you read bro? @dan great response you basically said yes dummy this is for Nokia only Posted via Windows Phone Central App
My Sprint HTC 8XT Developer Preview randomly restarts 3-4 times per day, now less since the small update earlier this month tho. Other than that, runs fine.
This proves Consumer Preview is actually beta.
Confused about the article title. My 925 updated fine a few weeks ago.
I would better wait for a fix
I would flash cyan with full 8.1 when its released.
Microsoft is working on a fix for those on the WP Developer Preview. Until then updates are on hold for those on the preview.
What a pain.... In that case, I'm in no hurry
Agree. I just used the tool and now I'm not sure which version of Windows Phone I've got. Is it 8.0... 8.1... Cyan? Who the hell knows anymore?!?
Because it's so difficult to make one tap in the setting menu to see which OS your phone is running. Difficult! How do I turn this thing on, pressing a button is so damn difficult!!
Not just tap. I also have to scroll! My point is... I don't know what that 10-digit version means. They all start with 8!!!
If its 8.10.xxxxx then it's 8.1.
In the About of my friend's 1520 it says "Software: Windows Phone 8.0" and in my 925 it says "Software: Windows Phone 8.1". So yes, that was hard to differentiate ;-S
Running DP on my ICON. But to be honest I'd rather start with a clean slate and then install 8.1 anyways. Nothing like a fresh OS install
I did the same when moving from 8.0 to 8.1 (twice), and will do so again. But it's still an annoying and somewhat embarrassing hassle that this bug, which should've been caught, is happening, since the 8.1 Preview For Developers program had such large adoption.
Bitlocking developer phones would be an incredibly niche thing, so I'm not entirely sure you can dismiss this as "should have been caught"
Sure. But considering the developer preview was on far more phones than just "developer phones", and was basically just a sneaky way to bypass carrier delivery, you'd think this should've been tested. Even the niche in this case will be a significant number of perhaps rather vocal users.
Well ... No matter how niche these issue, developers sometimes use their own phones to test their apps, which also happen to connect to company's mail server that require bitlocker. This can be happening when the company is using rent policy where they rent their employees' phones as test devices. I'm one of those employees. I guess when Cyan is released for 520, I'll wait for the fix or stick with this DP until I buy a new one. And if this happening (no fix whatsoever), I'm sure I won't bother using DP again in the future. Well, losing one developer (or I should say, one ISV) preparing their apps during preview period won't affect Microsoft in anyways.
Fresh installs are the way to go.... If only for peace of mind/OCD. I will do the same.
Agreed 100%
Thanks AT&T for the support (not....). And they wonder why they have such a bad rap with consumers...
How, pray tell, is this AT&T's fault? Microsoft is the one blocking the update, not AT&T.
Because all of the world's problems are caused by AT&T, apparently.
I think that's Time Warner Cable you're thinking of.
:)
Does anyone know what AT&T stripped out from WP8.1 preview to WP 8.1 ?
So far, nothing from what I can tell. Will play more the next couple of days, but I don't see anything missing, except Qi :)
It sounds like you're saying Qi wireless is stripped out in 8.1 by AT&T. Can you clarify? I'm aware Qi was stripped out of the 1520 at AT&T, but that was the device in general, not in the release of an OS upgrade.
I think he was pointing out that at&t usually cuts out the qi charging in their phones
Sorry, yes, I was joking about Qi not being there in general.
Cool. That's what I figured, but kept rethinking it. Thanks.
Just had TWC "fix" a $39.00 overcharge on my bill and turned it into a $110 overcharge in the process. They have also charged me twice for my free self installation and for setting my internet connection to the wrong speed (too slow not too fast). TẂC definitely gets my vote.
And obama
haha, thanks OBAMA!
I don't know how you do it. How you can keep up with replying to comments that clearly have come out of the commentors @ss? You either have a topped off flask always by your side, or, something much stronger... Either way, respect.
If a flask is involved, I want to sit next to him.
There's a lot of reasons to hate AT&T, but this is not one.
How exactly is this on AT&T and not Microsoft since everyone having the Cyan update available regardless of carrier would have to go through this step? MS is to blame until they roll out a fix. Last we heard it's coming SOON! Lol.
AT&T pushed out an update and MS are blocking it for those on the developer preview. What exactly has AT&T done wrong here?
Really? I dislike AT&T as much as the next guy, but I really fail to see how this is their fault. This is very much a Microsoft issue. From the post, since you seem to have missed it: "This situation is not limited to Lumia 1520 owners on AT&T, as it applies to anyone who is on the Preview for Developers version of the OS and are eligible for the Lumia Cyan update."
Darn you AT&T for screwing up my T-Mobile phone! ...rofl.
Yeah, screw ATT for stealing our 925, getting the best Windows Phones, and getting updates before us.
AT&T needs to stop launching rockets at Israel.
I don't think it's just an AT&T thing, or an American thing, or 1525 thing, it's the world world. Whether we have bitlocker or not, if you have dev, you have to roll back to WP8.0, using the Lumia Recovery Tool. It's like being punished for having dev, I know it's not really. That's just what it seems. So now, if we have dev, we won't even SEE the update! So, it's decision time, either roll back, or wait for a fix, which MS don't seem to be rush to push out....
You missed a point... We can go get an iBone
I don't need a trombone app...
How is you breaking contact att fault in any way? I'm gonna go home tonight and spend an hour or so dealing with this, but that's on me for installing preview software. I'm betting I wind up having to download over 2k songs this weekend too.
I wait to L520 gets update then I roll back to 8.0 for cyan
How come recently people on Lumia 625 with DP got the cyan without rolling back. I am really confused. Is it something to do with ATT?
They did it before the issue was discovered, most likely.
That was probably before they blocked the update. Those users probably didn't have a bitlocker installed, which is the issue they are trying to resolve.
Agree. And those who had BitLocker installed, failed to update that way. And Microsoft has blocked it entirely since it's more of a hassle (if possible) to deal with the bitlocker phones separately.
If they can't resolve the bitlocker issue, I hope they just add warning for those users and open the update back up. If they are on the DP, hopefully they are savvy enough to read a warning.
Yes, why not they open the update to DP devices, and for those who have the bitlocker on their phone don't update before downgrading to 8.0.
I don't think all people have to suffer because of an issue they don't have.
The only thing I don't like about hard-reset (or erasing data) is losing data that is not or can't be synced to OneDrive.. I wish backups were not up to the developers, but similarly to how iOS does it.
With apps that target Windows Phone 8.1, the data backup is enabled, unless the developer disables it manually.
Well, the OS could backup data no matter which platform is targeted. Copy the IsoStorage of EACH and every app to the cloud or PC through a backup application and its done. Simple as that.
Say that to Microsoft, not to me. I've just explained how it works
Are you sure?
THIS. Quick and easy to point is games! Especially if they're Xbox LIVE, you don't want to erase your progress and start all over again (i.e. Angry Birds...) thus risking to lose the opportunity to get an achievement based on game progress.
Hopefully they find a fix so we all don't have to downgrade to upgrade
I just downgraded in preperation for Cyan. Boy, I forgot how good 8.1 really is. I feel lost going back to 8. My startscreen just looks bland, I cant get quick access to notifications, I keep asking a nonexistant Cortana to set reminders. Ugh, I hope AT&T pushes Cyan to 1020s next, I need my 8.1 back!
Did you a have a 1520? If so an issue finding the Cyan update on
I don't think that's important to MS, hence the advice now put out by them. It's not an issue so long as you roll back, so roll back. That's not me telling you, that's MS problem solving. So, we roll back, or don't even see Cyan because it's disabled if you got dev. If MS release Cortana in the UK as promised, it might be released via dev, but I'm starting to doubt that now. By the UK, you can fill your own country in that space. Unless you are in the US.
Its just not about the operating system update its also about the tile bugs what we are facing. Waiting for the day when can arrives for my phone then will do the downgrading and reupgrading process at the same time.
This is really sad. For a program Microsoft claimed was working well and would be painless this is sure getting out of hand. :/ Hopefully there is a fix soon!
And cue the dumb questions from people still asking how do I downgrade to 8.0 in 3, 2, 1,....
How can I downgrade my 1520 to Windows Phone 7.5?
Don't you mean 7.8??
Obviously WP7 NoDo is the topic at hand
You're a trekkie? (...Strk)
How can i downgrade to 6.... oh wait.
How do I downgrade to 8.0 in 3, 2, 1..?
Daniel, could you pls provide more details how backup restore works. Not details, but rather what is covered. I'll explain, currently use 128 GB SD card. 64 GB is used by apps and around 20gb with pictures/videos. What would I have after the end of the process. Would SD apps all reinstall? What about photos (should I first back up folder to PC? ) and I do,have all backup settings enabled.
This please!!!!!! I have all my apps and pictures on my SD card also.
Well I've most of my contents on my SD card too (like 75%) . I've no idea how it'll work if you do an OS downgrade. But one thing I'm most certain of is, media files on SD card (images/videos/pdfs/other documents) may be safe but not sure about the apps (apps data on the other hand shall be safe which have been backed up already). It's different from a phone reset but if I do that, then when I try to restore apps from my SD card, it says "apps can't be installed from a different phone/sd card" or something like that, while it's still the same phone! But in this case, the result might be different, it may just try to re-download all the apps by itself or by permission on the phone memory.
The apps on the SD card will be detected and deleted. Then they will all be restored according to your storage sense settings
So, they will be recreated on SD or local HD? Or (hopefully) follow source determination? Cause some of my apps are on local, and most (95%) on SD. How about app settings? What about photos/videos/tiles on start screen?
I dunno about apps, but I have about 118gb of music on my SD. When I went back to 8 a few days ago to get rid of a bunch of probs with xbox music app/service... After updating back to 8.1 DP... All my music was still on the SD..it didn't wipe or reformat the SD. I would play it safe with apps tbh... Back them up. When experimented with setting the SD as the def target for apps, I got a message saying it has apps from another phone and offered to wipe them. I declined and it reverted by app target back to phone.
Remove it and don't put it back until you get Cyan?
Ohhh please!! I also want to know it. My 1320 has only 8 gb of internal and all the apps are on 32 gb SD Card. It gives me nightmares to think that Ive to download 12 gb of apps again. Although 1320 is not in queue for upgrade right now, but just curious. Waiting for a miracle workaround to happen!! =)
It won't let me downgrade my 930 to 8.0 !! Lol joking
Tried to downgrade to wp8, it cannot read the data etc so am stuffed until a fix is in place
Try a different USB port if you haven't already - apparently there's also some issue between the software and USB3.
Thank you, Worked like a charm.
Also, make sure to use your Nokia USB Cable.
Many thanks.
I got cyan on my 625 while running dp 8.1 in UK. No issues at all.
Because you didn't have bitlocker active and you updated before Microsoft pulled it.
Yes, that's the most important point that people are not grasping, in all this talk of SD cards & apps. MS have pulled the fucking update if you got dev!! So, how bout, not worrying bout it until Cyan is fucking available, then Delete the apps off your SD, roll back, download Cyan & redownload apps? Not rocket science is it? Or wait for a 'fix' that might never arrive.... I don't think those who have dev, apart from those who have it now, will get Cortana either....
i too got it but after that my phone gets switch off when calling...no dirt or any screen guard in front of sensor....do u have any idea mate
For a software company, this is a pretty laughable situation! Microsoft, stop firing people....start fixing these problems!
For a supposedly intelligent person allowed access to the internet, that is a pretty laughable comment. What part of developer and preview did you miss? There are risks associated with running pre-release software and last I checked all the standard disclaimers were present.
You're not as sharp as you sound...
Here's a little reminder. Microsoft released the Cyan firmware update to bitlocker secured devices. That firmware release essentially bricked those devices - requiring them to be fully reset...
Now those bitlocker devices are likely to be in a corporate environment. Yes, the DP has disclaimers - but even so, Microsoft needs to execute these software updates perfectly....especially for their corporate customers.
More to the point, this problem was revealed more than a week ago. As usual with Microsoft, there is no real dialogue with us Developer Preview users. There seems to be no mechanism for Microsoft to tell us when a fix will be implemented. We just have to sit and wait (as usual).
My point is that Microsoft needs to communicate better. It needs to resolve the myriad of issues that still afflict users. Given that Nokia employees were often the ones to provide those OS fixes, I think Microsoft should stop firing people - and instead pump investment into Windows Phone so we don't have such issues in the future.
It shouldn't be so open in the first place (where you can just make an account and d/l). Alot of people seeking WP info will come to these websites and when they see the article they will try. Because it's easy to do. DP or not, DOWNGRADING shouldn't be an option at all just to upgrade. Especially when MS is not in a good position right now with the competition miles ahead. They have no room for error .
Does this include international Lumia 1520 preview for developers too?
Microsoft has pulled the update for every phone running the 8.1 preview.
& I bet that those who choose not to roll back, but to stick with dev, won't get Cortana when it's released in their country... This don't effect US who stick with dev of course.
Yes
Backing up my 1520 so I can downgrade and get Cyan.. :/
@Sam, anyone know what AT&T stripped out from WP8.1 preview to WP 8.1
How about the app data? Like the games progress, is it possible now to backup that? I wouldn't want to start it all from the beginning... :\
Microsoft made it possible to back ap app data/game progress but most developers are not taking advantage of that or are using their own backup methods like Facebook login. Sadly, more than likely you will lose your game progress on most games if they do not have their own cloud sync enabled.
I have a UK CV 1520, and downgraded to 8.0. Still no update for me. So disappointed! Does anyone know how to fix this?
Update has minimal improvements for the 1020 anyway so no problem waiting.
It better have major performance improvements!
If you already have 8.1 dp, then yes, you're right. But for those with 8.0 they can expect great improvements in performance.
But performance varies from device to device I guess. Assuming DP is almost same as the official public release, in my 520, the performance was better on 8.0 than 8.1. I don't care much about that though, I love all the 8.1 features more than anything (except the removal of panoramic photos hub layout) :3
What bout Cortana? Will dev get Cortana? Doubt it... Except for those who lied about their region & already have it & the US...
Yes, devs with regional settings set to the US and those in the US will get it. But no official ETA for specific regions yet :(
But I think it's worse than that, all those with dev, won't get Cortana because all updates to dev have been stopped. So, even if your country does get Cortana soon, like the UK & China are supposed to be, you won't get it if you're dev.
Could be, but I'm not sure. It solely depends on whether Preview for Developers does help you get Cortana or it's just the regional settings or the regional official release. I really wish it's only the latter than the former. I don't want to lose Cortana, who would? ;)
True we won't get a lot of new features but we will have better performance since we have new firmware. I'm leaving the DP on my 1020 until the official update is available, then I'll figure it out from there.
Do you have Cortana? If not, sticking with dev might mean we don't get Cortana either. & you've got not guarantee that MS will issue a fix, as far as MS cares it's fixed, roll back. That's the fix. Obviously just for Lumia, so Samsung or HTC or whatever...
I have Lumia 820 with preview but I don't use bitlocker , do I still have to downgrade?? Please expert guys answer me!
Apparently so.
I'm not an expert per se, but also have an 820 running Windows 8.1DP. This seems to a problem with those users who have installed the dev preview on a device provided by a company, hence the bitlocker encryption problems. Normal consumers may not have a problem updating from the preview to the cyan update. Is the update available in your region for your device?
The update is not yet out for the 820, so you should hold off until you need to make that decision.
I don't have bitlocker, I guess I'm not going to downgrade untill the company force us , @coJo101 its not available yet
I don't know why we should have to downgrade because of one idiot program, (Bitlocker) anyway?!?!?! If u don't use BL then seems it would save a lot of us the trouble... Another bad decision Satya or whatever his name is.... Posted via Windows Phone Central App
How difficult is it to read a less than 100 word press release that has been posted again and again, including in the article above? No experts are needed - the answer could only be made clearer with flashing neon lights.
So @stephen_az do I have to downgrade ?
Say att what's the eta for the rest of the world
Soon! :)
Hope L920 gets the update soon!! have gone back to 8.0 and am missing the 8.1 features :(
I kno Il be missing the 8.1 features too so don't wanna downgrade. Just waiting for the fix for my L920. I wonder if my DP of 8.1 wil be effected when I get the cyan update or will I @Daniel.
I'm just gonna put dp back on for now
Hope is what is left. And there is nothing to loose, except the data's when downgrading
I tried downgrading my os but when I click on nokia recovery tool hyperlink it takes me to the another saying internet explorer cant be connected to the internet. Can anyone suggest tips for the same?
Yeah , search for it in google man its easy !
Or Bing, either way :)
Given the description and wording of your problem, I would ask someone else to help me---if I were you. You don't want to brick your phone :-)
They should have just left the update open to everyone and sent a warning to those with encryption active that they should not try to update yet. It sucks that downgrading is the only option right now. I know settings and such get backed up, but you will lose all of your game saves and such.
True, especially in Xbox titles because they don't get any updates! Even the republished Glow Artisan has bugs the original didn't have, like no effing save of progress.
Yeah, I wouldn't think it would be too hard to just run a check for bitlocker is activated and update if not.
Well, let's wait and see... not in a mood to babysit my 920 :)
So cyan now mean c ya never. What do those that test these updates actually do? Do they even have testers to spot this type of shit?
Don't open your mouth as if you've seen how internal testing works, its easy to talk down on them for this from the outside, in reality though, a bug like this isnt one youd expect, when your searching for bugs.. you're looking for a needle in the hay stack, this is a bug a minority of people would ever run into, am I saying its not a huge issue? No, it is, but to sit their and act like you would have deinfately spotted it and that they are incompetent when you hou don't even work in the field is just ignorant.
The fact that they KNOW how to find these types of issues and missed this before going RTM really speaks to their intelligence. Do you work in the field? I didn't say I would spot it. I'm saying they should have before stamping their approval.
No they don't, if they KNEW how to spot bugs then they wouldnt exist in the first place, bugs can pop up in the strangest of places. and by saying that, you are essentially saying "I'm better at this then you" so inadvertantly yes, you said that. and no I dont work in that field, I do know someone who does (though not for anyone nearly as big as microsoft, but doesnt matter)
I will roll back, when my 1320 will be getting cyan update as per Nokia website.
Seriously I'm thinking about skipping the AT&T Cyan update for my 920. I mean isn't the 8.1.1 DEV Preview update rumored to be right around the corner? Maybe less than a month? How would that work? Do I need to take the official AT&T 8.1 update first if I am already on the 8.1 DEV Preview and still want to partake in the Preview once 8.1.1 comes out?
I think if you don't take the official update you wont get Cyan, which is phone drivers etc and not OS related.
You won't get the firmware update then, just the OS update
Yeah MS has confirmed previously that you only need to downgrade if you have experienced issues upgrading to Cyan with you have Bitlocker enabled. They have said that there should be no issues upgrading from DP to Cyan without Bitlocker enabled.
They have paused the update for all DP Users though, regardless of BitLocker being used or not.
How do we kno that our Lumia is Bitlocker enabled or not?
It really doesn't matter.
Is it a corporate phone? Those seem to be the only ones that have it. But yeah, it doesn't matter since they're all treated equally here.
Cyan now listed available for 1520 in India
I had to do this on my 625. It took a while, but it was only awkward, not difficult. I can see why this would be a bother for WP users though. The update system on this OS is usually a lot smoother. This is my first WP though. Before that I had an Android phone, and the process reminded me of the good old days of flashing ROMs. :-)
Leave it on MSFT to make a mess of things at some point or the other..wait and watch approach has become the standard...
Nokia Software Recovery Tool would be a great option if I had a Windows computer. I don't though so I guess my only choice is to wait until Microsoft fulfills its original promise of DP users not having to downgrade to get the Cyan update.
Same situation here. I'm happy enough with the DP version of 8.1, but I would like to see the latest firmware at some stage. It all seems rather cack-handed on Microsoft's part, though.
I'm pretty sure a fix is in the works. I mean they can't be disabling updates for DP users forever, that would defeat the purpose of DP :P
All Lumia phones now? Well it'll be a good thing anyway. You start with a clean phone causing few issues. :)
I dont need Cyan
lumia 925 here,went from dev preview to cyan without any problems
Right, before they stopped the updates presumably.
Is there a Mac OSX version of the Nokia software recovery tool?
don't think so, it says Win7 as a requirement
Hmm my 1520 is downloading the same exact version... 1028.3562.1407.1001 that was on the preview... so i am assuming it's downloading 8.1 then i will update to cyan after?
That is the firmware version (black) you will roll back to 8.0. Then a little update.....then the big one.
Ahh ok...anyone notice eq now works on speakers...and power button bug fixed woot...instantly powers on to wake up. Definitely faster and smoother. Also new brightness profiles and USB warns with slow charger.
What about those who have a MAC? How do we downgrade? ANy tutorials for those people?
not available for mac, good thing I have bootcamp
Indeed... Bootcamp would be the only way, unless you have the option of going round a friend's and borrow their PC for half an hour or so.
Does it use data, if it does what is the size ie. The Nokia recovery tool
Recovery tool is about 58MB. Download when using recovery tool for me was 1.5GB.
O boy!! Forget it I will wait for the fix
Great I havent got a PC :) thanks Microsoft
try to get win7 for cheap and bootcamp on a mac, otherwise you'll have to wait for a fix, hopefully won't be too long
Not worth it... I'll skip cyan.
Yep that's what I did
So the last small update of the dev review that got pulled the other day, if I use the recovery tool to downgrade my L625 which is already running Cyan, but only the older 2nd last update to the dev preview, will updating officially back to Cyan and 8.1 give me the missing update ?
But as far as I remember it wasn't there in Lumia black... Whether its day or night, those three lines are whenever my screen rotates to landscape mode... My friend has a Lumia 625 with Lumia black 8.0 as he didn't installed the preview one, n its perfectly alright
The version of 8.1 with CYan is the same as the last preview release (ie the one that wasn't stopped). Version number ends in .895 if I recall. But the one that was pulled - you'll have to wait as they halted the preview programme completely as well until the issue is resolved.
What a bunch of nonsense. This company is in total disarray. Please!
I don't see enough of an improvent from cyan to go through all this to get it, and probably loose data sense and other features in an at&t official update.
#THINGSTODOTHISWEEKEND
Hm, downgrade phone or play Destiny Beta? Destiny.
I'll play borderlands 2 no game can beat it and watch redbull air race
I love having the new updates and being ahead of the curb. But I think I'll just wait till it comes out, bugs fixed, in a week or so.
At this rate it will be a month or more before dev preview gets a fix.
Looks like I need a new 1020.... My USB doesn't port to a PC anymore... Schitty
You have a 2 year warranty...
Also, make sure your phone is beyond the lock screen. If it is still locked, the computer won't recognise it
It happened to me last week, I just restarted the phone and that solved it...
I'm not downgrading, I'm on Lumia 810! Ha!
810 isn't getting cyan anyway. Shame they dicked owners of that phone twice now.
Just an fyi. Still have data sense after update.
Well, it took me a few hours to get everything up and running again but all is done now, Lumia Cyan on my AT&T Lumia 1520. After you downgrade, don't bother to sign into your Microsoft account; just configure your WiFi settings and then perform the pre-update and the update to 8.1. After that, do a hard reset and then sign into your Microsoft account and restore from backup (if desired). This should allow things to go faster and more smoothly.
I have few problems in the display ever since I have installed preview 8.1 version, which wasn't there in when lumia black was installed in my phone, so if I downgrade my fone to Lumia black using recovery tool n then install Lumia cyan update.. Will this resolve the issue?
Downgradeupgrading my L1520 now. Yes, it is painful. Yes, it sucks. Yes, I wish I wouldn't have to. NO, I do not blame anyone for it. When I signed up for the DP, I was aware that the benefit of being first might have some drawbacks. And that really is the fist one I am encountering since I installed the DP. There is a reason why they call it DEVELOPER preview and not "nerdversion" or "geektoy"
This is sane, measured and rationale response. I'm not sure what it is doing here ;)
want me to edit it and change it to MS and ATT suck? LOL
Well, your point is rational, but that doesn't change the fact that MS and ATT suck! You were doing so well and then you lost it man!
Dang, I just can't fool you, can I?
No you can't, but it's great that you're keeping your cool in this extremely stressful situation
That's all you can do. I am crumbling on the inside, but will play it cool on the outside until I drop :)
its not extremely stressful really, its just an inconvience, and in the end, its probably a good thing anyway, a good reset does devices like this some good every once in a while I came to this from a PSP that was hacked with CFW.... I was always pandoraing and reflashing.. so that may be why this doesnt bug me much.
I was clearly sarcastic about the extremely stressful situation. This is an update...for a phone....
It does suck if your not computer savy and with my luck ill lose everything and and I would probably tie this phone to the back of my truck and go off roading just because I decided to check out the dev preview. So now I have to wait for an official fix for the official release......awesome
Well, here is the problem. If you are not computer savy, why would you install a developer version of a software onto a computer? Because nothing else is your smartphone....
Wasn't it said there were no harms in installing dp? Except the bugs.
I reset my phone the other week because it was running slow and I list all my game progress, some of which I had spent money on in app purchases. Now I have copied everything back on my phone, downloaded and updated more apps and played some of my games it is back to being slow again after two weeks so not even worth it. I am defo not doing it again. I will wait for a fix and maybe think about getting rid of preview
Anything compelling in the official 8.1 with cyan guys over DP?
Not to me anyway. Blink and you'll miss the differences.
I don't get it... I had DP, and my Lumia 925 shows, that Cyan is installed! What did I wrong? ^^
You probably updated before Microsoft halted the update for DP users.
Not going to go through the hassle to get cyan until Daniel confirms it fixes the stupid screen issue the 1520 has
I only have an XP PC.... Any solution for me? Can I not just restore factory settings?
That won't remove DP unfortunately
phone info package not found on server help
I'll wait. Hopefully Microsoft will have come up with something by the time EE get round to releasing Cyan.
Or Cyan is released for the 620.
Colour me surprised. AT&T getting the update before unlocked 1520s?? Daaaaang!!!
I have Lumia cyan on my Lumia 925 but I signed into dev preview after updating to cyan just before they announced that you gotta downgrade to get cyan and got a little update after signing into dev preview. So should I like downgrade or do nothing or what?
Why would you downgrade if you already have cyan? That small update was probably just a patch to something. Leave it alone.
Some of the features are locked. When you add the firmware (cyan) it opens those features. It will allow your phone to operate more efficiently and optimally. It also opens up more options within your settings menu.
Probably asking something that's already answered somewhere.
Which phones are affected by this?
All
Lumias
Bitlocker enabled phones are affected, but all other phones are also compelled to downgrade.
But as far as I remember it wasn't there in Lumia black... Whether its day or night, those three lines are whenever my screen rotates to landscape mode... My friend has a Lumia 625 with Lumia black 8.0 as he didn't installed the preview one, n its perfectly alright
Any idea if there will be a straightforward path as promised?
I'm debating whether to do the downgrade/upgrade or just wait. One question: After you upgrade and restore from backup, does Cortana remember everything it learned about you, or does it have to start over from scratch?
After reinstalling WP 8.1 Cortana won't remember anything I guess, you have to reintroduce your data over again and that's annoying
Not true. Once logged in she carriers over your interests, etc. You just have to do the name thing over.
Hi Daniel, I have a 1520 and I'm in the UK. I know we're getting Cortana in under two weeks (more like 1 week now), but I heard it's for developer preview only. I'm worried I'll downgrade to 8.0 from developer preview, upgrade to Lumia Cyan but then when Cortana does come out in the UK, I won't be able to use it! Don't suppose you know any more info on this?
This situation couldn't be more annoying
ok, for those of us who have never done it, how do i do a hard reset? use the reset phone option in settings or the volume up, volume down, power, and volume down way?
use the reset phone option in settings
I did this... My phone is back to 8.0 but I'm not able to sign in with my microsoft (We are having a problem with signning in. Make sure that you have good reception....) I have tried fixing this issue with setting the time right but it didn't solve it. I'm not able to check for the update either... This is ****** up!
LOL =D This problem is fixed now... It was my fault... I thought I had checked the time settings right and they were... partially. I forgotted to change the year from 2013 to 2014...
You've either run out of data on your plan or your wifi is having issues (it does ask to get that set up before asking to login) . Can other devices in your place access the internet?
I hate how that a hard reset of a phone still does not get rid of Windows 8.1 DP. How is it returning it to factory settings if I still have 8.1 on it? Dumb phone lol.
you need to use the Nokia Software Recovery Tool to downgrade to WP 8.0. then check for updates. then do the hard reset.
Yes, I understand that, but the problem is for MAC owners, I can't use the Software Recovery Tool meaning I have to wait until Microsoft fixes the issues with the BitLocker.
umm... because an OS isnt a setting? in order for wp to be able to set back to a previous OS... you know it would have to store the original OS installer somewhere.. right? you know.. that 2 gig file you had to download? do you REALLY want that phone hoarding a 2 gig file on the off chance that you wanna reset it back?
Yeah, I hope they get this fixed soon or I'm screwed until and unless they release a recovery tool ROM for the 920 with 8.1. My 920 cannot be hard reset so I would have no way to restore my 8.1 backup after the upgrade.
Why cant it?
It gets stuck endlessly on the spinning gears. By endlessly I mean I've let it sit for hours, overnightin one case. I've tried all manner of hard resets, through the OS and through the hardware method. I've had to recover it with the Nokia tools each time. It's out of warranty so no option to RMA it. On the bright side, if I do have to hard reset, an 8.1 flash through the NCS would be the way to go.
Not worth the downgrade for CYAN
I had updated developers preview in my Lumia 1520 in UK and it is a country variant. When I checked the Nokia website, it has 'Available 'status for 1520 in country variant in UK. When I checked setting and update, its showing that the Mobile is up-to-date. I tried to downgrade to windows 8.0 version through nokia recovery tool but my mobile is not detected.
Any solutions to sort this out please.
Oke, If I downgrade my NL1520 /CV: NL/, but I'm not sure that I can install "Cyan Update" Today for NL1520 CV:NL, it still says: "Under the testing" in the Netherlands? What should I have to do... wait or downgrade?
Damn, I don't have a PC to rollback my 1520!!! Silly Microsoft, how come I bought so many of your stocks?
It's great to see this available already:-)
I'm sure that by the time AT&T decide to release Cyan, Microsoft will have a fix.
Did at&t strip data sense out of 8.1?
BS BS! They've known this and haven't fixed!
This whole wp8.1 thing is taking forever in my experience. We are dreaming about wp8.1 since somewhere in 2013. Yes I use the DP for months now, but really.. There seems no end to the the official side.. Does this whole process have to take so long? I bet it is 2015 before everyone can enjoy it. Then the new IOS and Android already have their new leap ahead. MS has to speed the duck up!!
After seeing Cyan on the 930, I don't think it's an update worth the trouble of losing everything on the phone.
And no, the back up doesn't back up data of the apps unless the developers allowed it with an update. And the majority is too lazy to do it.
I'm keeping the 920 and 1020 with Black until Microsoft fixes this. Cyan brings nothing to either of those phones anyway.
Are you saying game saves will be gone? How about data sense, is included on att? Does anyone have the answer?
It's still present.
I just got the cyan update and data sense hasn't been removed. It's still present. Among other new settings and options.
Thanks, so at least no lost functionality.
Game saves will be gone unless either they have their own cloud saving (Asphalt 7, Tetris Blitz, Sims Free Play for example all have their own cloud saving) or they've updated their apps to allow the OS to save the data of the app too. No idea about specific things regarding AT&T.
How about if the game is on micro SD?
Not sure (my phones don't have SD cards). Theoretically the data would be saved but from what I've read once you reset the phone it won't recognize the apps saved there. It says something in the lines of "this app belongs to another phone" or something like that. So I assume it's as good as not being saved.
That's all I needed to know.
Yes. I had to roll back, but I now have Cyan. So it is what it is.
I'm using Cyan yet don't have Dolby surround, I still have Dolby headphone
After the update all features like touch and audio are updating automatically via marketplace in the background. But only after the major update has been completed.
It's only for the 4 microphone model phones... Namely the 930 and 1520
This downgrading situation is a mini cluster. After everything went smoothly with the previous DP and subsequent upgrade, I upgraded to 8.1 DP. I'm less inclined to do that next time (assuming they do it next time) for fear of this happening again. If I'm not the only one who's thinking this way, it means in turn that MS will lose some valuable feedback and goodwill. Easy come, easy go I guess. :(
Did you read the terms of use, aka. The contract before installing DP? They are not responsible for anything that DP does... They are only responsible for consumer released OS.
So, instead of flashing to 8.0, can we directly flash to 8.1+Cyan? Or would it not show for the device?
Thanks Daniel. Will try it on my 1520 WPd8.1. . Will keeps if it goes well
So theres no way to do this on a mac then it seems. Theres no software recovery tool workaround on Mac Os computer?
I will stay with my DP and wait till MS gets the bug fixed,all works well so why fuck it up ?! Lumia 820.
why is nokia recovery tool downloading the same firmware I already have?
Damn ..I guess I'm going to downgrade than. Hope its not to much of a hassle.
Pleese bring Cortana to India Lumia 520 waiting nice 8.1 (comment threads just feel empty without one of these)
Crap...
Still showing Nokia Icon (929) Verizon in testing. I've had no issues with the DP, I did get a Verizon update yesterday that cleaned up some wireless issues. I am inclined to wait till MS fixes the issue.
Icon working perfectly, although after yesterdays update, Cortana wont do animal impressions anymore.
I've been trying to downgrade for about the last two hours using the Software Recovery Tool. It won't let me get to the "install" process. Keeps telling me to hold down the volume and power button til the phones vibrates, and click "ok" to continue the recovery...Nothing is working. I've done this a countless number of times, no luck. :/ Any ideas about what I can do to move on to the next step?
If you mean that it's not vibrating, then it's probably because you aren't holding the buttons for long enough. It should take around 12-15 seconds.
I got it sorted. I just cancelled the install and restarted. It's working fine. Cyan is running well. :)
Any options for mac OS users?
Post Cyan update, The restore is installing my apps and setting from when I had DP8.1. One really cool thing I noticed is the blacked out apps on my start screen progress to a non blacked out app as its reinstalling that particular app. I just thought I'd share.
So bad
I was hoping 925 at the same time... Sigh....
What the heck . Get the cyan update immediately for everyone... Microsoft is so sloppy in this case. Had Nokia been there, we could have got the update by now...
Is anyone else having issues connecting their L1520 to their computer? Mine keeps telling me that "USB fails to recognize the device", and "Windows isn't playing nice with your device"...thus it will not allow me to initiate the recovery process. Can someone please help me figure this out?
That's a drag...
Will I get to keep all my downloaded music I have on my 1520?? Downloaded straight from XBM
Unfortunately, it will disappear. You can try to add the music to your online account via the music website, and then you can download all the songs in the "streaming" section with a couple of taps on your reset phone.
Thanks for the info. This part kind of sucks.i understand the restarting part ..I juss hate I will lose all my music I downloaded(1200 songs). My 1020 I had before ..i tried to put the songs in my computer then slide them over to my new 1520 but of course the DRM message came up.
So flippin stupid! Some on here are having issue with this Nokia tool thing .so for us who don't really want to risk losing , apps,photos,music have to wait days maybe weeks for an official release ....this sucks.from my phone one drive only saves pics and videos not apps , music etc
I'm afraid that this IS the official version, there is no other way. It's stupid...
Do you have a 929/Icon or a 1520? If not, you're not losing anything on not having Cyan, believe me. Microsoft will eventually fix this on DPrev phones and then you can install Cyan. But I repeat, unless you have a 929 or a 1520, you're not missing out on anything.
I have 1520 and have shaking camera bug and hoped cyan would fix. But what a hassle to down grade as I'm not good with computers !
Downgrade and upgrade complete. The process was pretty smooth and took about an hour. The only downside I see is that the apps downloaded on the DP did not come back automatically. AT&T 1520
Didn't come back automatically? As in the downloaded info in the app list? How about your personal settings, everything was applied nicely? SD apps were still located on the SD?
So happy i instaled this shit on my Phone....
Well done Microsoft, a professional mess...
Can someone remind me what Lumia cyan does again?
@Daniel Do you know if there are any serious changes in Lumia Cyan that would warrant not waiting for a fix for Preview for Developers?
Unless u own a Lumia 1520 or an Icon they're is basically nothing in Cyan to get excited about!
Since I have a L810, which will never officially get Cyan, I'm happy with 8.1 preview.
I'm going to wait till they have a fix. What's the point of the screwing everything up for cyan. L925.
Then I rather stick with PD.
And if everytime your backup gets to 97% and says it has failed, try again later, what then? 8.1 DP - the backup hasn't worked from day 1 - L920
Delete your backups, on the phone and on One drive, and try again.
Meh, I'll wait. VZ Icon.
Just a heads up, idk if this is news or not to some of you but...talked to a Verizon tech rep a few minutes ago, I asked when the icon will get cyan, said to expect Lumia cyan for the icon to be released by the end of this month, possibly the first of next week. Thought I would put that out there.
I upgraded to Lumia cyan from wp8.1 DP...I have a Lumia 625... Do I probably need a fresh reset of my phone?
I didn't have any bitlocker encryption anyway
My 1520 works great at the moment with PD, is it really worth downgrading then upgrading? The only things absent from PD is living images and better performance on the camera side. Should I just wait or go through the hasstle of downgrading then upgrading?
You don't have to downgrade to 8, if you can get the files off of Nokia's server using Navifirm.
Does Navifirm still work?
Wasn't there an article on how to update to 8.1 preview, and in that article they said there was no harm in doing the preview? That the cyan update would install over the 8.1 preview, and you'd have the latest and greatest?
LOL, #truth, guess someone forgot to check bitlocker users
I dnt care much bcoz cyan doesn't offer anything that I be dying to get so waiting is the best option for me
No complains at all!
what's about Nokia Lumia 1520 in O2 Network, UK
So I'm trying to do a back up of my Lumia 1520 before downgrading it back to 8.0 to get the full Cyan/8.1 update. However, when my back up is running, it will get to 96% complete and then give me the following error:
"There was a problem backing up your settings. Try again later." Has anyone else had this problem or know of a work around? I've restarted the phone and made sure no apps were running in the background and am still getting this error.
@bataar Delete your old data backup first, then do a new data backup to fix the issue.
There are dozens of users with similar backup error. So far I have seen umpteen suggestions for a fix including delete existing data on OneDrive, changing lock screen pic, turning off/on text backup and/or apps etc. etc. Some seem to work for some people but not others. In my case although manual backup always stalls at 96% the backup on OneDrive/Settings/Options/Backup do seem to reflect the correct backup date so may just be a phone message bug? Last 'fix' I found suggested wiping entire phone and starting from scratch! Microsoft Answers is no help and it seems if you have the error, well, tough as far as Microsoft are concerned as they are doing nothing about fixing this well know 8.1 bug.
And who said we didn't need to do anything when the real update arrives besides updating? Lies!
Look, right as I predicted, the 1520 was first on AT&T... Might it be because it is the most expensive WP device they have... I'm guessing the 920 has a while to be "tested"
I would be happy for any one to explain this restoration process fully. I have no intention of downgrading until the moment I have confirmed that all is well with Cyan for AT&T 520, mainly because going back to 8.0 will be like going back to your hurtful exgirlfriend after meeting the girl you want to marry... And the ex just doesn't have as much nice features as your fiance... What exactly gets backed up and restored for example....
Don't you lose a restore by downgrading this and have to come from a restore later ?
Am I able to downgrade with a Mac computer?
ANYONE WHO HAS A BACK UP ISSUE THIS IS THE FIX. I HAD SAME ISSUE BUT THE FOLLOWING FIXES THE BACKUP ISSUE. DELETE YOUR OLD DATA BACKUP THEN CREATE A NEW BACKUP. THAT IS ALL.
Im sticking with DP for now,its running great,and I don't see any features that make me want to get cyan....i can switch over pretty easy...just don't see why I should
It installing on my 1520 as I type this on my PC. WOO-HOO!!!!
What if we didn't hard reset after every firmwares update? Does it affect phone performance?
Will Cortana settings and notebook be saved after downgrade-upgrade cycle? I mean, they are backed up in the cloud somewhere, no?
What if you don't have bitlocker????
You will have to. :/
But I don't want to.
You still have to roll back. MS has cancelled the update for everyone. I've had it "available" on my network for a week but it won't download. Just rolled back to 8.0 and it's updated.
I'll wait for the fix. I also have the European rom flashed so I still wouldn't get the update from ATT. Also ask my problems are pretty much gone with the DP
I will just wait........
If they are going to fix it for the dp, I'd rather wait than downgrade
Developer software that you need to check your 8.1 apps, now has serious bug. Did not one person flag this or did they just ignore reports.
Maybe those of us who impulsively flashed the Rogers amber rom from an ATT rom that upgraded to the 8.1 preview, can downgrade to an AT&T 8.0 ROM. Does that sound clear to anyone else?
I tried downgrading the other day but the only software the NSU said I could have was the latest. Can anyone tell me why that is and how I revert to WP8??
It will pit you back on 8. Just ignore it. I thought it was odd too, but it worked out.
I'm good. I don't need cyan. They take to long for updates anyways
When was the lumia 720 can be updated to lumia cyan
I can't downgrade since my app and settings refuse to backup it gets to 98% and fails. And haven't been able to find a solution. And my research shows I'm not the only one
mine stopped at 89%. I tried it twice and still stopped at 89%. I said the heck with it and proceeded on. when I got to the point that I reset my phone AFTER getting CYAN, I logged in with my MS account and it asked me if I wanted to restore from the same date/time that I did the backup that only got to 89%. I said that some settings may transfer. I selected that backup and all seems well.
Why are people so upset about having this update? Why are people is such a rush to get this patch? I mean its only available on like 5% (if that) phones produced by Nokia/microsoft thus far. People getting into a tizzy about a full restart. Will it really kill you to wait another week or two or god forbid 3? Almost makes me wish ATT waited to release or Microsoft pushed it to lower end phones first. That way we wouldn't have all this whining or stupid repetitive questions. I'm sure Microsoft doesn't want to lose people testing for DP and I'm sure they'll have something in the works fairly soon. Oh no...I can't Miracast yet! It's really getting blown out of proportion. People need some patience.
Where are the brightness sliders?
After updating download the new display app. There is a brightness profile adjust. Also did you see the EQ for speakers?
I downgraded to 8.0 from DP and installed Cyan. It took almost 3 hours to get my 1520 back to the way it was on DP because the backup app did not give me the option to restore my apps and settings (hmmm, must be something I'm not doing right). Few things I've noticed. USB connection (automatically senses when I connect to my PC), data and storage sense is still there. My phone is definately faster. Living images is back but the auto focus seems a bit slow for me or it will not focus until I touch the screen (My photos appear more crisp). Seems like I can zoom-in a bit more but that could be my imagination... lol I will install the camera beta and see if the auto focus issue is in the beta. Nothing special with the lock screen that I can see so far. The audio settings is more precise when creating a custom EQ... It does not jump like it use too. Need to check to see if I get that loud popping sound with the MixRadio app. Noticed a Local Scout icon that I do not recall seeing before. If your not into having the latest software right now! I would wait until Microsoft fixes the DP. I cant really say I see anything special that could not wait until the fix. Of course an app might be released in the next few days that take advantage of the glance screen or the release of the folder app.
I did the same and spent about five hours in total. I want to know where the brightness sliders are that would allow is to fine tune each setting. I don't see them. The equalizer is nice for the loudspeaker and the Dolby options for the headphones are good. I use headphones all the time with this phone. I haven't had much time to play, but overall, this is nice, especially to be done. The enhancements are nice for sound and camera. Some HID would have topped it off, maybe an update?
That's why you need to do a hard reset right after the update is done. Hard reset allows you to use the back up properly. Its in the text.
I downgraded this morning on my 1020, because I figured this is how it was going to be. I hope 1020 gets out tomorrow.
Will the recovery tool for uk or us work in India
Even though my "country variant" 520 hasn't gotten Cyan yet, I'm thinking of moving back to 8.0 anyways. 8.1's been giving me the shits lately with it's awful music and video apps, which I doubt will ever be good again and it's still kind of buggy. Yeah I know it's a beta and I shouldn't expect anything but I can't take anymore of it lol. The only features I use in 8.1 are the Action Center and Cortana (although I rarely use her). I don't use the Start wallpapers, extra row on the Start screen (it's not very good on the 520's screen, especially for me since I'm vision impaired) and most of the other new features. If they just added Action Center and Cortana to 8.0 and left it like that I would have been happy.
I already updated to Lumia cyan with Preview for Developers 8.1 update.. Should I need to downgrade it too?
There goes my My Little Pony save file. :(
+928
Microsoft u so sick! Provoking users to do some new and unwanted stuffs!
Sick and dumb.
Hell no.
Data Backup Not Working Fix: Delete old backup first Create new backup That is the fix
NP, I'm doing it now... People, Use the backup feature... 1- Backup your setting under settings 2- Downgrade the phone 3- On the initial setup don't restore anything!!! Don't even sign in the live account, just upgrade the phone OS 4- After the upgrade, let's do a Hard reset 5- Restore the backup on the initial setup That's all, very simple, just in case you fear losing your backup settings.
will the backup include whatsapp and all the conversations ?images?
I'm still waiting for it here in China. I suppose would do the downgrade once they put the updates OTA
I will take the "wait and see" approach with my Lumia 1020 ... Hopefully the so called "fix" for 8.1 DP users won't take years.... Sigh
i really dont understand how the DP is any different to Cyan seeing as the version numbers are the same. it is only the firmware specific bit that differs? Is it just because the update is done differently? i.e. one file does both, vs just Cyan part for DP users? oh well i'll wait for now, its not even out here in the UK for the 1020 and i dont see the Cyan update making a massive difference! one question to those who have : On glance screen, do you have a shield now rather than a heart when in battery saving? as on black with 8.1 there is conflict between a shield displayed on phone and a heart on glance!
The difference is that the Terms of use on DP are different from the finished consumer oriented OS, when you are not a developer, MS is not respoonsible for anything because they didn't force in the first place you took it and used it, If they don't want to fix the DP situation, legally they can do it and get away with it. We installed the DP to help the develompment thanks to the telemetry the OS has. On the other hand the consumer OS has the telemetry disabled by default. Nobody forced you, if you want Cyan do this: 1- Backup your setting under settings 2- Downgrade the phone 3- On the initial setup don't restore anything!!! Don't even sign in the live account, just upgrade the phone OS 4- After the upgrade, let's do a Hard reset 5- Restore the backup on the initial setup and stop being a whiner...
I think you have miss understood my comment. I'm only interested to know how it differs. If I have to down grade I will, it's no problem. I'm certainly not a whiner. Your comment is patronizing. I don't need a step by step guide. This information has already been outlined in the article!
Does it really needed to do for Lumia 520?
Hi all, running wp8.1 dp on my Samsung ATIV S with no real problems, apart from some issues relating to the need for a firmware update from Samsung. As I'm not using a nokia Lumia and have no issues with 8.1 itself on my ATIV S I think at this stage I will keep my phone as it is, unless MS insist that all wp8.1 dp users revert their phones back to wp8... Will keep monitoring the WPC news and forums for future information, such a valuable resource :-)
Is this specific for the 1520 or does it apply to all lumias ? Posted via Windows Phone Central App
Thanks Daniel. This is how an article should be written. This a much better explanation for the issue than that half-witted article by Sam that confused us all a while ago. I'm still holding on to my DP on my L920 and will probably wait for GDR1 if MSFT doesn't offer a fix for the issue soon. Cyan with its limited features is not worth going all that trouble for.
Hello all went ahead and did the downgrade to 8.0, then did the upgrade took an hour or more to do everything restored my last backup now up and running. thins seem faster and more stable im on straight talk my signal has gotten stronger used to have 3 to 4 bars now im at 5 bars full moving around the house and im happy with my Lumia 1520.
Can't you upgrade the OS without any difficulty. Please solve them
1.Downgrading OS.
2.Till date cortona not available in india.
3.Wi-Fi does not connects to the servers in my university.
4.call recording.
5.lock screen apps for 512MB RAM devices(glance screen)..................
Thanks Daniel. The rollback and update worked like a charm. This 1520 is a beast but it definately near the top of my list for my most favorite smart phone I've ever owned.
Rolled back, upgraded back up, worth it!
downloaded the info but not ready to give up Cortana just yet plus I am beta testing Weathr for 8.1
Dammit, it would not be a problem if I have enough bandwidth
Does the Cyan update really make that much of a difference to people already on DP? Am I wrong, or isn't it pretty much just a few tweaks, optimizations and the "sensor core" crap on a few devices? I'm running DP on a 1520, but between my having a Mac at home (no Recovery Tool), a Win7 work PC that doesn't recognize my phone when plugged in (and beyond the obvious fixes that I've already tried, I'm over trying to make Windows recognize a Windows Phone) and what I gather are minor tweaks contained in Cyan, I not only think I'll be happy with the 8.1DP until MS sorts their shyte out, but I think most other people would be as well.
It's supposed to make the camera better in low light and it gives auto focus, among other things.
I can confirm the camera is better in low light. My photos really do appear to be crisper.
Yes it does! For example Adidas micoach is not working as DP has no Smart Bluetooth support. And one other Finnish App I use that gets unknown caller id's does not work either until official release of 8.1. So for me there's a big difference as I have not been able to use my training program after micaoch app update for 8.1. I should have left not updated but did not know but afterwards as the issue was already there...
Tried this on my 1520 and the install kept erroring out and telling me to do volume down and power. After a few times of that happening my phone went black on the last reset and won't respond or charge. Was well over half charged when I started this so unlikely the battery died. So now I have a dead phone. Fun.
You should go to Nokia Care. I also faced same issue, but my 1520 wasn't dead. I took my phone on Care and they downgraded my phone.
They don't have any where I live unfortunately. I wish they did. But AT&T is sending me out another one so if I'm lucky then tomorrow I'll have it. Otherwise Monday. Which sucks but oh well. It's a risk I took. Funny though that all of these years of flashing ROMs on old windows mobile phones and android phones and even early windows phone 7 devices that the official "approved" method is the one that gets me. Oh well. Had to happen to someone. Just wish it wasn't so close to the weekend.
What for Indian Users...?
I have devloper preview installed, own lumia 520(i know its under testing, but when it come).
I'm waiting too, with my L520 (India)
Same here... L520 India
I'll probably give this a try once 8.1 and Cyan are made available for the 920. Hopefully it will get rid of this "ghost charging" problem my 920 has had for a while. Nothing like your phone going into charging mode randomly. :)
I did it, took about an hour... maybe 2. I didn't run a timer. I figured I'd rather waster a few hours than wait a few weeks/months... days? for some sort of patch from MS.
I did not downgrade my Icon and I had the update pushed to my phone today. Downloaded and installed in a few minutes. Honestly I don't know what the fuss is about with Cyan.
Just to confirm, you have an Icon and you see "Lumia Cyan" in Settings\Extras + Info? Versus the minor firmware patch (1028.3566.1417.0047) released a few days ago, which is the one from a couple months ago that only updated 8 at the time?
Anyone know if it's available for Lumia 920's on at&t? If we downgrade from 8.1 DP?
Does it work for Nokia Lumia 520
Downloaded the recovery info; downgraded from Dev Pre; installed recov programing; updated to ATT Cyan; took about 40 min total; no issues. I thank Microsoft and I thank ATT. This is only for 1520 at this time.
Soooo, I decided to downgrade to WP8. I went into settings to make a backup as Daniel suggested. Saw my last backup was a month ago. Anyway, the backup started, it got all the way to 97% and paused, After about 2 minutes, it reported that there was an error try again later. Since I only had 300MB free on my phone, I figuered I needed more disk space for it to sync everything. I cleared 2GB of space...still can't backup my phone! Anyone having this issue?
Well, Cortana definitely seems to have gotten a bit slower, now that the upgrade is out
Bummer.
Will this destroy all my purchased games/apps and licenses?
Nope
Does anyone think that this will work. I already moved everything that I could to my SD card, apps and ect. Then I would remove the SD card, then do the roll back and grab the Cyan update then replace the 'SD card. Would that work?
I was on DP and downgraded. I then downloaded the new update and its not working... It keeps giving me the gears and then restarting and doing it all over again. Its been doing this for 1.5 hours... suggestions?
Fuuuuuck
Yes, this was a stupid move, now everyone on the developer preview has to suffer and waste lots of time.
Well, i don't have quota or Wi-Fi -_-
So I have to downgrade my Lumia OS
Remember if you have apps that are no longer available, doing this will lose them. Some apps like track my life will lose any paid for items on reset, as they are not remembered. Moral of story don't install any pre-releases on working phones, even to develop software. The risks are too high.
Thanks Daniel for the tip! I will downgrade my 925 and download the official one. Angkor Wat Temple, Siem Reap, Cambodia,
Alex
Nope. 8.1 is so good I won't be downgrading until I'm absolutely certain I'll restore right back on cyan
Why you guys always tease us with lame update patterns. Its been 2 weeks hearing that Lumia Cyan is coming where the hell is it. :(
Nokia Software Recovery Tool is not recognizing my phone. Has anyone else run into this issue. 1520
yes.. it took three tries before i could downgrade out of dp...
I tried like 16 times and nothing, even my windows phone app for windows won't recognize my phone. Don't know what to do
Make sure you are using your original Nokia cable. I had the same problem and as soon as I changed cables, it worked (I was doing it with Nokia Care Suite though)
Not happening.
Since its nothing much changes from DP to Lumia cyan , then I think I better stay at DP until the fix is release .
Can't get my L1520 to recognize my backup after resetting and installing WP8.1 and cyan. Help?
I already updated my phone (L925) to Lumia cyan with Dev Preview (8.1) installed.. Do I have to downgrade it too?
I have a question and have searched but can't see the answer so please excuse me for daring to ask.
When using the Nokia Software Recovery Tool, if your phone model has started receiving 8.1 and Cyan officially would that not be the latest version the program would install? Thus not needing to 'downgrade' to 8.0 first.
If so, why not advise people to do it that way which would mean 1 install rather than 2? (8.0 then 8.1/cyan)
Cheers....
Daniel, can you confirm that they're working on a fix for the developer preview?? In that case, I'd like to wait..
Maybe I'll wait till there is a fix out for it before I downgrade
Ahhhhh Now regretting that i upgraded my phone with Preview developers....will wait for sometime for official update
do ppl in India also need to downgrade? and if so which of the nokia recovery tool to use? D: US/UK?
All microsoft stuff is a mess... Waiting for Android L to take off
All Microsoft stuff is a mess...waiting for Android L to take off
I've been having major problems with this all week, everytime I try to roll back the phone I keep getting error messages. The forums are full of people with similar issues. Bottom line, its not as easy as just downloading the recovery software, plugging your phone in and waiting 15 minutes. Now that its become apparent that all 8.1DP adopters have to roll back, I predict the forums are going to light up with exasperated users. If Nokia have bugs in the software NOW would be a really good time to sort it out.
Hey does downgrading Lumia is safe or not mine lumia525 preview and there is no official cyan released in India should I wait or downgrade it
Nah! What a joke. I'll just stick with the preview dev. This 1020 will soon ditch away for iPhone6 soon. I'm sick and tired of MS difficult ways.
now i'm throwing an error code during my 8.1 installation and a blue screen.. battery dead.. not good.
I'm cool with it.
No thanks, my windows phone 8.1 works fine without Lumia cyan
Guys, they are asking you to come to 8.0 because if you nt cm to 8.0 then in that case they hv to wrk double to provide cyan update for 8.0 and 8.1 holders differently because ur base os is different.. Providiing two update scheme is really a tough job..
Guys, they are asking you to come to 8.0 because if you nt cm to 8.0 then in that case they hv to wrk double to provide cyan update for 8.0 and 8.1 holders differently because ur base os is different.. Providiing two update scheme is really a tough job...
they are asking you to come to 8.0 because if you nt cm to 8.0 then in that case they hv to wrk double to provide cyan update for 8.0 and 8.1 holders differently because ur base os is different.. Providiing two update scheme is really a tough job..
Guys, they are asking you to come to 8.0 because if you nt cm to 8.0 then in that case they hv to wrk double to provide cyan update for 8.0 and 8.1 holders differently because ur base os is different.. Providiing two update scheme is really a tough job..
I have a Middle East version of Lumia 920 and have reflashed it to Finland firmware running 8.1 DP. When I open Nokia Software Recovery tool, it gives me an option to downgrade to 8.0 Middle East firmware version! Should I wait for a MS fix, or should I downgrade to Middle East firmware, reflash it to Finland firmware again and then upgrade to Cyan?
this is worst. they never told about this when we upgraded for Developer Preview version. Mircosoft you never learn from your past mistake. i am great fan of Lumia Phones, the quality, design and Features i love it. but these type of incidents makes me to think about others phones. MSFT do loose your credibility. Regards, Venkat
Updated my Lumia 1520. Took a long time to revert, reinstall and update. I had all apps installed on the phone and all music, pics and videos on an SD card. Took out the SD card during the update and replaced it after. After updating to cyan and 8.1 you have to go to settings > about > reset in order for it recognize your backup and re-download it. Noticeable Changes:
-feels less buggy
-faster
-Bing Weather is now The Weather Channel and Bing Weather is no longer available. The official Weather app has a TWC logo
-Camera auto fixes images better and takes less time to process images
-After updating, some things from the settings get updated through the store including things like audio, rate us, etc Nothing else is immediately noticeable. It feels more flowy and crisp.
Oh and the "Cyan Update" app is NOT up to date or reliable. It still says 1520s Cyan Update is still under testing
Hi
I'm taking a wait and see approach coz internet is too expensive where I'm at. Can't afford to downgrade and update again. Does anyone know how much data it'll take to download the recovery tool and complete the whole recovery process?
No Windows here, what to do?
I'm taking a wait and see approach coz internet is too expensive where I'm at. Can't afford to downgrade and update again. Does anyone know how much data it'll take to download the recovery tool and complete the whole recovery process?
Wp 8.1 avaible for 1520 no brand in uk
Why should I downgrade to 8.0 with Nokia Recovery Software Tool and then upgrade through wifi, when I can get 8.1 firmware directly with ... Nokia Recovery Software Tool ??? What are they smoking? AFAIK, NSRT suggests the latest firmware available. There is no way to get Amber or Portico with it now. So when Cyan fw will get approved state, how it will be even possible to downgrade to Black???
I'm taking a wait and see approach coz internet is too expensive where I'm at. Can't afford to downgrade and update again. Does anyone know how much data it'll take to download the recovery tool and complete the whole recovery process?
My software version 3051.400000.1345.1007 matches the one I'm downloading in the Recovery Tool. Is that right?
:S
Anyone here from the UK get the cyan update for there country variant 1520 ?
Will not down grade untill they release the update! So far as always mobile phone operators are slow and dim witted... Microsoft tell them to pull thier finger out of thier arse! http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-europe/
Well no Cyan Update for me then if they don't fix it... Windows Phone doesn't even have a proper backup system... (I talk about app backups)
I was initially very annoyed about this but actually the roll-back process with the Nokia tool is a doddle, takes about 10 minutes and you're back to a new, clean phone. Not ideal, for sure, but then those of us who installed the 8.1 developer edition knew we were messing around with what was essentially a beta. I took the opportunity to head over to the XDA site and instructions to get the GB firmware for my Hong Kong Lumia 1520 (http://forum.xda-developers.com/showthread.php?t=2515453) and flashed the phone with that. Not nearly as difficult as I thought it would be. Also, even better news is that i'm on EE in the UK and as soon as I checked for updates I got a quick "prep your phone for 8.1" update and it would appear that 8.1 is installing right now. So yes, very very annoying but the solution is reasonably quick and pretty easy.
Im not downgrading. Stay waiting for another better official way to reach cyan.
No matter what happens, always support Nokia and MS.
Lumia925 user.
Not cool, MS. Not cool!
Not cool!
Haha , what a fucking disaster .. fucked up big time ! ,
I am so seriously annoyed when I am asked to wipe my phone. I don't use BitLocker (or more specifically I don't even know how it's activated and managed) - so I hope Microsoft releases a fix for the Preview program users too.
How do I downgrade without pc?
Updated my 1520. After downloading update to tablet with phone connected I got a failed attempt. Changed my usb cable and rebooted phone. Update worked fine erased SD card (option) got all updates fine. Hard reset phone logged in and restored. No issues no worries. I browsed through settings and don't see many changes but I do see a few. Motion data appears to be new with a few UI changes and options in other settings. I haven't noticed the display brightness delay yet but may be to early to tell. The wp8.1 dev preview was an option. We all understand when you're the first to jump on an update or beta you take the risk of going through what most are complaining about. I dont like it either but wp8 had no issues.
So what I have to reinstall my apps again Bullshit.....I don't want ur Cyan For a Name and Some Fixes..Let me Run on preview all year long
How to downgrade?
Impossible to downgrade if you don't have Windows 7+ PC or access to one. Bad luck!
Shit
So fed up with these microshit morons. "Thx for being our guinea pigs and now you can duck off". Well you duck off microsoft and take you shitty os with you.
hope i dont need to go thru the downgrade issue wuth my 920 :(
Will wait for MS fix. Have no interest reinstalling and reconfiguring 64gb worth of SD apps.
Wait. I'm still confused. Is this only for 1520s or for all Lumias? If its for all lumias, then it really sucks. I was hoping for an update.
There is not way that I would downgrade and get Cyan and give up 8.1 unless I could reload 8.1. I would say wait until they are both released. With 8.1, Cyan really doesn't give you that much but 8.1 is a huge jump.
I managed to do the whole roll back thing.. I'm sure I'll appreciate Cyan a lot more when I have to connect to my cars Bluetooth, and when I don't get knocked off of wifi all the time.. Lol oh yea, and when the sun starts setting and its time to snap a pic. :)
Currently I installed 8.1 via pfd in l520, if I degreed to 8 after that can I able update to cyan ? (In India)
No thanks. I'm patient, so I'm okay waiting for the fix for the developer preview 8.1. I'll stick with what I've got now on my 925. Not too shabby either when I'm able to go over 24 hours before charging my phone again (looks like the battery issue resolved itself :-).
I followed this but now my phone won't start up. Upon installation it said it failed. What should I do now?
Dan, Thank you for a well layed out explianation of why the downgrade is required. I love your site as it fills the void that Microsoft has with it's consumers....information. I hope that MS will learn from this and that our exxpericences will improve in the future.
Loving WP8.1 + Cyan
Question... Do I know for a fact that if I roll back my 1520 to 8.0, I will be notified now that 8.1 with Cyan is ready to be installed? I don't want to wait for even a day. I'm way too used to 8.1 now. Thanks for the help!
Hey Daniel what's the arrow that's above the wifi signal? You see it flash sometimes. Started seeing after I updated to 8.1 on my 1520
Oh my god :( i will downgrade soon!!!! :)
Have a 1520 att an it did the down grade an update is a very smooth and short time 45 min from start to 8.1 done so unless I am an exception to the rule no worries not a big deal an all my data an apps reinstalled
Ok
I have installed Nokia software recovery tool on my PC and the only option it is giving me is the WP8.1 which I already have in my phone .. It doesn't give me the option to downgrade to WP8.0 , any help with that ?
Hi, I try to downgrading but I get this error.. Installation couldn't finish... Error 80700E0... Anyone has a clue?...
Is it only me or I notice that only windows phone do preview other Os dont do like this always bringing us problem to our phone
For those that are faint of heart, first you should stop whining and cursing, then go ahead and delete your DP app from your phone because you obviously can’t handle such an awesome program. All of this just goes with the territory. If you complain enough, maybe Microsoft will just pull the whole DP program and then we'll all have to wait for the latest and greatest like all of the other average uninformed smart phone users out there... I rolled my 1520 back, upgraded to 8.1 Cyan, restored from backup and a couple of hours later after re-configuring apps, I'm good to go. Happy with my new features, Cyan, data send / receive indicator, living images, brightness slider under the Display settings to name a few. Worth the effort, no big deal… Awww, I lost some game progress, boo hoo.. poor me… When’s the next DP update, I’m ready.
Finally.. someone with a sense of perspective!!! This only takes a couple of hours of your life to do. Constantly blaming MS and trying to lay blame on everyone except yourself for installing a 'Developer PREVIEW' is counterproductive!!!
I also signed in to preview....but i never update to preview program update.form date my phone showing the update is available. I want to know can i directly get wp8.1 or it would create any problem . Although i m having Lumia black update. Plz help me
Lol
Thank you for the basic explanation on how to revert to windows phone 8, but I have a couple of questions: 1. You mention to backup the phone but does this backup all of your data on the phone as it is now and then restore it as it is now? Specifically are app settings and passwords restored, and are other files stored on the phone backed up and then restored? 2. What happens to apps and stuff stored on an installed card? Whappens if you remove the card while it reverts and restores? Edit: Oops. Just noticed other people are asking the same thing. Anyway, I'll be grateful for any additional information. As it stands I'm more inclined to wait for MS to find a better fix to the problem rather than risk data and setting loss from reverting. (It really would have been nice if MS thought this out better. If only phones with bitlocker were having a problem they should have put out a warning not to upgrade yet if you have bitlocker, or told THEM to revert their phones rather than having all of us do it.)
Telus?
Tried to use the tool but only version I can download is the developer preview version. When using tool it locks up and resets the tool. So guess I will wait, again.
I will be getting my Icon Monday. Will I even be able to get the DP? Or should i just wait it out until Verizon releases actual 8.1
I'm done with it......been trying to roll back for a week. Have tried a hundred different software, usb port, cable, phone reset, software uninstall/reinstall, firewall on/off, anti virus on/off combinations with zero success. Only one question remains.....why doesn't the software recovery tool work?
Does the downgrade erase all the data from the SD card too ??
Data means? If you mean app/game data, sort of yes. If you mean your personal data in SD, then no.
It will have to erase apps from the SD card because it thinks they are from another phone. This will happen when you set the SD card for apps to be installed on. This happened to me after restoring from the backup. It did not touch my media files.
I know that the downgrade erases all the data and apps from the phone, but what about the data on the SD card ??
It won't recognize. If you move an app from phone to SD before migration, it wouldn't show back after the migration. Phone-SD move is only for the storage space handling.
nokia recovery tool unable to downgrade lumia 520...plz find a solution to remove windows phone 8.1 in my l520...i want windows 8 back................................plzzzzzzzzzzzzzzz
Just wait and let the solution unravel on its own from MSFT>
I think I'll be doing just that. The developer version works fine for now. I'll wait for MS to fix this so I don't have to revert and risk losing something. Thanks :)
It would just be nice (polite even) for MS to give some idea when they will restart the upgrade. Days? weeks? maybe never?? I am on Vodafone in the UK and can see that the Cyan upgrade is available. I just know that if I downgrade to 8 and then update to Cyan MS will push the DP upgrade through the next day *sighs* I will just wait as 8.1DP s working fine on my 925 and I really can't be chewed to go through all the downgrading and then upagrding followed by the re personalisation of my phone. Come on Microsoft a bit of basic customer service here...
Curiosity killed the cat :(
how can i be sure that my phone is updating to the full version and not to the preview.
i got a indian lumia 1520 and live in us so region is set to us does that effect my update?
I hate this bad news i hope we will get lumia cyan for windows 8.1 dp
Ok so I have figured out the Nokia Tool doesn't like any Windows OS sides Windows 7. Tried using Windows 8.1 and it would never recognized my Nokia 1520. What I did was install the tool on Windows 7 and in 20 minutes I am now back to Windows Phone 8. Now I need WiFi to download Cyan.
Damn...so Access Point STILL does not work on the legit 8.1...come on MS!!
Hmm
When will MS resume their release of cyan for preview for developers? And how long should we wait? MS should make it clear by giving us dates of the resume for cyan...Dont wanna roll back...
well don't roll back, just keep the DP8.1 until small update comes,ezpz
i have a problem after downgrade from 8.1 to 8 on lumia1520 my SD Card Not recognized
I know it's a pain and I did lose some stuff that were in apps for security like Credit card info etc, but it's worth it cause it got my internet sharing to work on TMOBILE and that alone is worth the trouble if you ask me. I wanted to wait and didn't do it because I love 8.1 so much, but I figure it might work better after all and clean up some issues and it did. So do it and be patient, just do a BACKUP of all your stuff before you do that and do choose to restore when it asks you at the begining otherwise you'd have to reset again and go that route, you can check your status of your backups on your onedrive too. GOOD LUCK and may the force be with you. lol
hey guys plz what should i do my sd card wont be recognized at all it's phone storage only
I downgrade my lumia 1520 to 8.0, and i do not have any update to 8.1. This is Bullshit. i left my time trying to do this and i put mi nokia on risk. Nerver more....
you also have to know if 8.1 is available in your region for phone that you have before you downgrade, you could've held out and just wait for fix and continue using WP DP 8.1
Hey... Listen plz. Assure me that lumia cyan will come for preview users as we don't wanna downgrade our OS because it will cost us 4 GB.... So if you get any info regarding this plz make us up to date....
Ehm...perhaps silly me, if 8.1 for Lumia (some) devices is released. Why cannot use Recovery tool to install 8.1 update from Nokia? Kind of wierd to revert to 8.0?
..and then install Cyan Update?
Oh fish after downgrading to wp 8 and then updating to cyan my phone is all messed up and the saddest thing is that all my paid games are lost and its saying me to again buy the games microsoft need to fix this if anybody have the same issue please help me in sorting out this problem
which phone are you using? didn't you backup app settings before doing downgrade?
People should make a research before writting down their opinion. I've made mine and the results are these: For my HTC8S device, HTC will NOT release 8.1 update due to some hardware restrictions (as the HTC's help desk operator told me)it will be released only for HTC8X. So I can only download preview for developers if i want to have updated os version and YES at my own risk BUT windowsphone.com (official MS webpage) says that "All Windows Phone 8 devices support the Windows Phone 8.1 update. Availability varies by carrier." I am refering to those who blaming us for downloading and installing win 8.1 dev. preview. and now we have many issues to deal with like:There is NOT a downgrading tool for my device, the o/s is full of lags, browsing isn't quick enough with embedded videos not loading, device freezes occasionally etc. I should have stayed to 8.0 but since the device has only 4GB internal memory updating to 8.1 dev preview WAS and still IS the only way to keep this device and not throwing it to garbage. It seams like wp os has childhood diseases that ios and android have left behind, years earlier.
when i used this tool and open the phone it asks immediatelly that do i want to recover the settings that i just did last time... so didnt have to use the hard reseting and after i got into my start sceen my icons looks damn big XD +1020
I can't downgrade lumia 925 neither with recovery tools nor with nokia software updater. It writes "downloading information for the selected phone from the server failed. this may be caused by a server issue or your phone may not be supported" pls help
I would like to know is Cyan still paused for phones on WP 8.1 PFD. There is some rumor and I have heard different opinions somebody tells yes Cyan was opened for phones with PFD and somebody has a negative opinion. Frankly do I need to downgrade to WP 8.0 or not?
I am late here, but if need to use Nokia software recovery then I would recover my phone with Cyan update when it will be available through Nokia software recovery tool. Please correct me if I am wrong.
Why am I the first person in the UK to be told by Nokia support level 2 ,that they can not find a reason why Cortana is not on my 1 mouth old Nokia Lumia 1520 phone? Has anybody else experienced this?
Ok, what if your on WP 8.1 Update 1 Backup your phone follow the steps to get back to 8.0 update to 8.1 cyan before logging in to the phone Hard Reset will you be able to restore the backup even though it was taken on 8.1 update 1 and not 8.1 ? Anyone ??
I did this, because Cyan finally arrived to Switzerland for L1520 and it rebooted in the middle of the first welcome screen and kept restarting right after the Windows logo while booting up. Luckily it booted up after 5-6 failed tries and I flashed it back to WP8.0 with the Nokia programme. And now I cannot go back to WP8.1 Preview without installing the Cyan :(
you can use the NOKIA Care Suite - and recover - then you'll get automatically the newest version - works onlý with usb 2.0 ;)
It took me back to 8.0, probably they did not update their info yet, they had just rolled out Cyan a couple of hours ago. Anyway, I tried to upgrade again, another restart loop, this time after I managed to break it and turned it off, it booted up fine and was stable since.
I just used the NSU for retail to go back to 8.0. To my surprise, when it completed the process I was on 3051.50009.1424.0001, which is 8.1 with Cyan. That's great becuase I didn't need to do the 8.1.1 > 8.0 > 8.1+Cyan > 8.1.1 process. Your mileage may vary. Using NSU 4.2.1 in South Africa, country variant.
The downgrade is only possible with a USB 2.0 NOT with a USB 3.0... costs me about half a Day....
Did as instructed on my UK 820 yeserday. From Developers 8.1 NSR Tool took me directly to 8.1 Cyan with no downgrade involved.
I am on PFD Windows 8.1 Update 1. I tried to downgrade Lumia 920 (RM-821) with Nokia Software Recovery Tool, it returned message " Software Package not available for this phone". Did anyone face this problem?
Have a problem to downgrade my Lumia 920. It's stuck on 100% after downloading software in Nokia software recovery tool program. What to do? Someone?
just because of this shit i move all my app to Sd card and thought they will be there when i reinstall the cyan update and i can use them again like the way i am using in preview edition but i dnt know what happens, I end up loosing all my apps and my favourite paid WPCentral app, now i dnt have any Idea how do i get it without paying again, help me out guys plz my email id is mohammadkashifsaleem@live.com
did someone knows if that really works?cause I want to post that in my forum..
Will I loose the sim unlock? if yes can I resuse the same code to unlock again?
is this only for lumia 1520?
So Lumia Denim is out and still no fix for DfP 8.1.1 Lumia Cyan. September already and still majority of DfP Lumia users wait for MSFT to pull its' corportate finger out and issue Cyan - and yes I know all about downgrading to upgrade if you have a Windows 7+ PC and NSRT and don't mind all the damn hassle.
That Sent/Recieved Wifi Arrows comes with Cyan pack not just the Latest OS version....
Guys, I've managed to update my 925 to cyan legally the "Nokia Software Recovery Tool" forced the cyan update to my RM-910 Which was in developer preview of WP 8.1 Update 1 and Lumia black firmwire. no downgrade needed, Just disable developer program, jack in your phone and Recover....
Can you elaborate - did you do a hard reset/restore? Or did it just install Cyan on the existing OS (8.1.1)? Is your carrier AT&T? Thanks!
I Just installed that recovery tool , plugged in my phone and pressed upgrade or something...and I'm non-US
I tried but no luck - the Nokia app just offered to "Install" wp8.0 (erasing all data on the phone).
Disable preview for developers, restart phone then try again
If still then follow wp 8.0 then update to cyan via OTA , no other choice
After finished downloading till 100%, it restarts the download again? So weird?
when i connected my lumia 820 by using nokia recovery tool it said available software version 3051.50009.1424.0002. It installed it...after installation it asked my restore point i gave....after doing everything i'm back on my lumia cyan( earlier i had installed developers preview and then updated till denim). I dint get back to windows 8 which i wanted to. My phone had some bugs like it used to lock when i made calls...so wanted to uninstall developers preview and then update to cyan....please tell me how to proceed as on calling, locking of phone irritates me...it is happening since i updated my phone to a september update, i think lumia cyan update 1( i'm from india). My recovery tool dint showed windows 8 software version.Also theres no dirt or screen guard in front of sensor....help me mate
Thank you so much ...
at last, i can update my phone to windows 8.1
You just should have waited.
my phone became dead during downgrading... what i do now? screen become dead and white big nokia logo in the centre.

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