Windows Phone 8.1 Preview users still need to downgrade their OS in order to get Lumia Cyan
Earlier today, AT&T announced that their Lumia 1520 is now receiving the Lumia Cyan and Windows Phone 8.1 updates. However, it quickly became evident that those with the Preview for Developers installed on their Lumia 1520s did not have an update, but those with Windows Phone 8.0 did. The reason for the discrepancy is Microsoft has put on hold updates for those running the Preview.
As such, those who are on the Preview and who still want the Lumia Cyan update need to downgrade their OS first. This is still Microsoft's position on the situation.
The original issue stems from those who were using the Preview for Developers version of Windows Phone 8.1 and who have BitLocker encryption enabled (through their employer). Although those affected are a small minority of users, when they installed the official 8.1 update, it caused the phone to lockup. As a precaution, Microsoft halted the Preview program for everyone. In a previous statement to Windows Phone Central, Microsoft advised:
Microsoft is sticking with that statement today, and it applies to those with the Lumia 1520 on AT&T who would like to update now to Lumia Cyan. Presumably Microsoft will eventually push out a fix for the Preview program to allow carrier updates to continue, however, as of today they have no ETA on that update or anything further to add. In other words, it could be days or weeks.
This situation is not limited to Lumia 1520 owners on AT&T, as it applies to anyone who is on the Preview for Developers version of the OS and are eligible for the Lumia Cyan update.
What to do next
Those people wishing to grab the Lumia Cyan update today for their Lumia 1520 need to downgrade the OS to Windows Phone 8.0 first. The option to not downgrade is up to the user, but Microsoft is advising the returning the phone to 8.0. Users can take a wait-and-see approach if they desire.
Before proceeding, you are advised to back up your device first (Settings > Backup > App + settings > Back up now) before starting the restore process.
Download and install Nokia Recovery Software Tool
Now you need to grab the necessary software to restore Windows Phone 8.0.
- Nokia Recovery Software Tool (U.S.) (opens in new tab)
- Nokia Recovery Software Tool (U.K.) (opens in new tab)
Proceed to install the software on your Windows 7 or higher PC.
- Open Nokia Software Recovery Tool
- Connect your Lumia to the PC with a USB cable
- You will see which software version you can install on your Lumia – Click install below that
- You will need to acknowledge that the data and content on your phone will be erased. If you can still access your phone, make a backup by going into settings -> backup . You will also need to know that photos, music and apps will be wiped during this reset process. Click that you understand and then click continue.
- You will now begin downloading the software. Network speeds vary, but your download might take about 15 minutes.
- The software will now begin installing to your phone. Do not use your phone or disconnect the cable during this step. Just go for a quick walk while your phone and PC do their thing.
Once you are back on Windows Phone 8.0, you can then proceed to download the Windows Phone 8.1 and Lumia Cyan update from AT&T. As soon as that is completed, you can hard-reset the phone. The reason for the hard reset is so that the OS can offer up the Restore process from the backup you created earlier. Of course, if you prefer to start completely over, then you do not need to wipe the device.
More on the Nokia Recovery Software Tool process is available in our tutorial.
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Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.
Support and develpoment these 3-4 years is a different story. As much as I want more people to recognize WP, these things are a turn off and something I don't expect from MS if they want to do something about the 4% they're stuck with. No room for excuses.
"That’s what the Program is for. It’s labeled ‘Preview for Developers’ but in reality, it’s foranyone with a Windows Phone 8 device, as the barriers to participate are extremely low. Microsoft is well aware that carriers tend to drag their feet on updates, so this is their way around that roadblock. It’s a sly move as Microsoft actually wants you to use this Program so that they can show carriers that these updates won’t take down their networks (seriously, that’s what carriers worry about). All you need to do is register your email address and download an app to your phone."
Microsoft just made it easier for those who wanted to, to be able to. To skip the carrier if they knew the risks. They gave the warnings not to do it as it could void the warranty of your device, and they were not liable for any problems that might happen. Just because people from WPCentral said to do it, does not make it Microsoft's fault. People have no concept for self liability these days. To quote Homer Simpson "It's everyone's fault but mine".
Steven B.: Thanks, give me a few moments to check into that.
Steven B.: ron, I apologize for the delay. I am still reviewing my database and researching for a solution. Thank you for your patience.
ron: no problem
ron: I appreciate your help
Steven B.: So I looked into it, it appears this is an unbranded Italian phone. This means were waiting on the OEM to release the update in Italy. We don't know when this has be officially released but is due to release in the near future. I changed my region to italy but no updates available. Maybe a roll back will do it as on att?
What I'm intrigued to know it's where did you buy that phone from. Because you wrote ..._ita_ita... above, but it could actually be LTA for Latin America as I remember the 1520.3 to be from.
My Lumia 920 says lta and is the CV for Paraguay. :)
Anyway, we have plenty of time to wait I'm sure. I waited so much for every update, like with GDR3 and Lumia Black that I just got in February. :/
I don't think all people have to suffer because of an issue they don't have.
Here's a little reminder. Microsoft released the Cyan firmware update to bitlocker secured devices. That firmware release essentially bricked those devices - requiring them to be fully reset...
Now those bitlocker devices are likely to be in a corporate environment. Yes, the DP has disclaimers - but even so, Microsoft needs to execute these software updates perfectly....especially for their corporate customers.
More to the point, this problem was revealed more than a week ago. As usual with Microsoft, there is no real dialogue with us Developer Preview users. There seems to be no mechanism for Microsoft to tell us when a fix will be implemented. We just have to sit and wait (as usual).
My point is that Microsoft needs to communicate better. It needs to resolve the myriad of issues that still afflict users. Given that Nokia employees were often the ones to provide those OS fixes, I think Microsoft should stop firing people - and instead pump investment into Windows Phone so we don't have such issues in the future.
Also, make sure your phone is beyond the lock screen. If it is still locked, the computer won't recognise it
Which phones are affected by this?
Any solutions to sort this out please.
And no, the back up doesn't back up data of the apps unless the developers allowed it with an update. And the majority is too lazy to do it.
I'm keeping the 920 and 1020 with Black until Microsoft fixes this. Cyan brings nothing to either of those phones anyway.
Icon working perfectly, although after yesterdays update, Cortana wont do animal impressions anymore.
I didn't have any bitlocker encryption anyway
No complains at all!
"There was a problem backing up your settings. Try again later." Has anyone else had this problem or know of a work around? I've restarted the phone and made sure no apps were running in the background and am still getting this error.
But I don't want to.
2.Till date cortona not available in india.
3.Wi-Fi does not connects to the servers in my university.
5.lock screen apps for 512MB RAM devices(glance screen)..................
I have devloper preview installed, own lumia 520(i know its under testing, but when it come).
When using the Nokia Software Recovery Tool, if your phone model has started receiving 8.1 and Cyan officially would that not be the latest version the program would install? Thus not needing to 'downgrade' to 8.0 first.
If so, why not advise people to do it that way which would mean 1 install rather than 2? (8.0 then 8.1/cyan)
-feels less buggy
-Bing Weather is now The Weather Channel and Bing Weather is no longer available. The official Weather app has a TWC logo
-Camera auto fixes images better and takes less time to process images
-After updating, some things from the settings get updated through the store including things like audio, rate us, etc Nothing else is immediately noticeable. It feels more flowy and crisp.
No matter what happens, always support Nokia and MS.
i got a indian lumia 1520 and live in us so region is set to us does that effect my update?
at last, i can update my phone to windows 8.1