Skip to main content

Windows 10 May 2019 Update block placed on Surface Book 2 with dGPU

Surface Book 2
Surface Book 2 (Image credit: Windows Central)

What you need to know

  • Microsoft has placed a new upgrade block on the Windows 10 May 2019 Update.
  • The block prevents the update from being automatically installed on Surface Book 2 devices with an NVIDIA discrete GPU.
  • A compatibility issue prompted the block, but there is a workaround for those who have already installed the update.

Microsoft put a new upgrade block in place for the Windows 10 May 2019 Update this week, affecting Surface Book 2 laptops with discrete GPUs (dGPU). The issue was added to Microsoft's support document (opens in new tab) for the May 2019 Update on July 12 (via Michael West), and was prompted by a newly discovered compatibility issue between the update and the NVIDIA GPUs used in some Surface Book 2 models.

According to the issue's description, the discrete GPU "may occasionally disappear from device manager" if you're using a Surface Book 2 with a dGPU. From the issue tracker:

Microsoft has identified a compatibility issue on some Surface Book 2 devices configured with Nvidia discrete graphics processing unit (dGPU). After updating to Window 10, version 1903 (May 2019 Feature Update), some apps or games that needs sic to perform graphics intensive operations may close or fail to open.To safeguard your update experience, we have applied a compatibility hold on Surface Book 2 devices with Nvidia dGPUs from being offered Windows 10, version 1903, until this issue is resolved.

The upgrade block simply means that the update will be prevented from automatically installing on affected Surface Book 2 models until the issue is resolved. However, the May 2019 Update has been available for some time now and the update can be manually triggered through the "Update now" button or installed through the media creation tool.

If you've already installed the update on a Surface Book 2 with a dGPU, Microsoft suggests restarting your device or using the "Scan for hardware changes" in the "Action" section of Device Manager.

Currently, the Windows 10 May 2019 Update has four open issues and several that have either already been mitigated or resolved.

Our favorite computer speakers for less $100

Team Windows Central wholeheartedly recommends each of these computer speaker setups, because they all bring the NOISE and will not wound your wallet.

Bose Companion 2 Series III speakers (opens in new tab) ($99 at Dell)

If you want great sound quality and value, then you want Bose. You too can have room-filling, immersive sound, so Bose says in every advertisement.

Logitech Z313 speaker system with subwoofer (opens in new tab) ($49 at Dell)

The Z313 comes with a powered subwoofer and two satellite speakers to deliver 25 watts of total power. That's enough to fill your room and then some.

GOgroove BassPULSE (opens in new tab) ($50 at Dell)

These are clearly the coolest-looking speakers recommended here, but they're not all flash and guile – these speakers can produce amazing highs and lows, for just $50.

Dan Thorp-Lancaster is the Editor in Chief for Windows Central. He began working with Windows Central as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl. Got a hot tip? Send it to daniel.thorp-lancaster@futurenet.com.

7 Comments
  • Damn it Microsoft, what is it going to take for the QA team and programmatic testers to be rehired? These issues should not be happening especially on your own Flagship Tier hardware *facepalm*.
  • Even worse, it's been a known issue for a month based on reddit posts. But classic MS, pretend the problem doesn't exist for weeks and then announce they "identified" a problem and are "safeguarding" us. Assuming they're running their standard playbook, it'll be another month before a fix is ready and that'll break something else even more important...
  • Is there a similar issue with the surface pro devices? It's been a couple of months and I still haven't received the 1809 update via windows update.
  • 1903 is not yet available for my Surface Book 1 with dGPU as well.
  • Posted too fast, I didn't check today and it is offered (and installing).
  • If only the company building that Surface Book device could afford to provide a few to Microsoft so they could test their updates on that machine before releasing them to unsuspecting users... oh wait...
  • Less than a week until they launch new Surface devices and we're still waiting for a fix.