Service Alert: Windows Store crashing on Windows 10 PCs and Mobile [Update: Fixed]

If you are running Windows 10 tonight and have noticed the Store immediately closes when you try to open it, you are not alone. Through both our email tips and a quick search on Twitter reveal that this is a widespread issue.

Starting at around 10:30 pm ET our Store on numerous devices including our phone began to crash close when trying to launch it. Rebooting the PC or phone does not seem to fix the crashing, and the wsreset command trick used to reset the cache does nothing as well. We have not yet tried any other drastic actions outlined in our earlier how-to.

So far, Microsoft is quiet on the issue. We'll keep abreast of the problem and report if there are any fixes from users or Microsoft. Until then, you will be stuck with a non-functioning store.

Sound off in comments if you have found a workaround, and we'll post it here if we can verify it! You can also head into our forums where others are commiserating.

Update: Microsoft has issued a statement on Twitter that it is investigating the issue:

Update 2: It looks like things are getting back to normal. We'll let you know once Microsoft puts out an official statement on the matter. Are you able to access the Store?

Thanks, everyone, for the tips!

Daniel Rubino

Daniel Rubino is the Editor-in-chief of Windows Central. He is also the head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007, when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and watches. He has been reviewing laptops since 2015 and is particularly fond of 2-in-1 convertibles, ARM processors, new form factors, and thin-and-light PCs. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.