So you've been up and running on Windows 10, and everything has been going great. Then one day, you suddenly see a list of apps queued up in the Windows Store waiting to update and stuck in the "pending" state.
Microsoft said this morning that they have fixed the Store issues, although some users are still experiencing them. If you fall into that camp, you will want to read on for a possible fix!
The natural reaction probably is to close and reopen the Store or to reboot your computer when that doesn't work. But if you are like most people who have experienced this issue, you are still stuck with the problem.
Here is a list of steps you can take to get the Store working and your apps downloading again.
Once you've tried restarting your computer (Start > Power > Restart), the next step is to log out of the Windows Store and then log in again with your Microsoft account.
- Open the Windows Store app
- Click on the account logo in the upper-right corner of the app, then click on your account name
- Click on you account name in the new box, then click Sign out
- Click on the icon in the upper-right corner again, then click Sign in and choose your account name again
Reset the Store Cache
If that does not get the Store working again, close out of the app, then try resetting the Store cache:
- Click Start, then type "wsreset" and select wsreset
- When the Store app opens, see if your downloads are working
Troubleshoot Windows Update
If resetting the Store cache doesn't fix it, the next thing to try is troubleshooting Windows Update, which is closely ties to the Windows Store:
- Click Start, then type "troubleshooting"
- Select the Troubleshooting option
- Under System and Security, click on Fix problems with Windows Update
- Follow the prompts, then test out the Store app
Reset Windows Update (Caution)
The final thing that you can do to get the Store working again is to reset Windows Update completely. And before proceeding, you should be warned that messing around with Windows system files can lead to problems, so do this at your own risk:
- Click Start, then type "services" and select the Services desktop app
- Find the Windows Update service, right-click on it, then select Stop
- Next, open File Explorer and navigate to the C:\Windows directory
- Right-click on the SoftwareDistribution folder, then rename it to SoftwareDistribution.OLD or any name of your choosing
- Go back to the Services app and restart the Windows Update service
- Test your Store downloads
This final step is the one that ultimately worked for me, but it is a "nuclear option" and I do not recommend trying it first.
Have you run into this problem with Windows 10? Be sure to chime in below in the comments to let us know if anything worked for you.
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