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How to reset Microsoft Edge in Windows 10 when things are broken

In Windows 10, Microsoft is introducing many new features to make users more productive, such as a new Start menu, Cortana, new universal apps, Settings, which is the central place to configure the operating system, ultimately designed to replace Control Panel, and much more. The software giant is also introducing Microsoft Edge, the new default web browser built for the future web and to replace Internet Explorer (which it's still present for compatibility purposes).

Microsoft Edge is a completely new web browser with a minimal design that focus on web content, and like Chrome and Firefox, the software maker plans to match and surpass the features available from its competitors with extensions, web notes, tab preview, Cortana, and more.

While the web browser works quite alright without major problems, it's still in the early days. Some users may run into some issues, such as sudden crashes, slow performance, or simply it won't launch.

If you were running Chrome or Firefox, and you're having similar issues, you should try to uninstall and reinstall the web browser to try to resolve the problem. However, like Internet Explorer, Microsoft Edge is part of Windows 10. It's nearly impossible to uninstall the app, and even if you could, you might run into different issues.

If you are having problems with the new web browser, you can try resetting the instance of Microsoft Edge in your account to try to fix the issue you're having.

Of course, we would only recommend you do this as a last resort process, where you have tried everything else and nothing worked.

Warning: Using this guide might cause you lose your favorites, history, and settings. Before, you move forward, it's recommended that you perform a full backup or create a system restore point in case something goes wrong and to need to restore your last good known state of Windows 10.

Fixing Microsoft Edge

1- If you're running Microsoft Edge, close it.

2- Open File Explorer and type the following path into the address: C:\Users\UseYourUsername\AppData\Local\Packages and hit Enter. (Remember to replace "UseYourUsername" with your user account name.)

3- Select and try to delete the Microsoft.MicrosoftEdge_8wekyb3d8bbwe folder as you would with any other folder. If you get a "Folder Access Denied" prompt, simply click Continue. Also, there might be some content that you won't be able to delete. If this is the case, in the dialog box, select to skip the files.

You should be able to delete most of the content inside the folder, but if you can't right-click Microsoft.MicrosoftEdge_8wekyb3d8bbwe, select Properties, remove the check from the Read-only option, and click Apply and OK.

4- Once you've tried deleting all the content, go inside the Microsoft.MicrosoftEdge_8wekyb3d8bbwe folder and try deleting the remaining folders by selecting all the folders, right-clicking them, selecting Delete, and clicking Yes to confirm the deletion. You may notice that you can't delete AC folder, but that's alright.

5- Restart your computer.

6- Now, were going to re-register Microsoft Edge in your account. Open the Start menu, search for Windows PowerShell, right-click it from the result, and select Run as administrator.

7- Type the following command and hit Enter:

cd C:\Users\UseYourUsername. (Remember to replace "UseYourUsername" with your user account name.)

Then, type the following command exactly and hit Enter:

Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}

If the process was completed successfully, you would see a message similar to this one:

That's all there is to it. If you want to be cautious, restart your computer one more time, and then you should be able to run Microsoft Edge again and hopefully without any issues.

More Resources

If you want to see more how-to for Windows 10, make sure you check these resources:

Based on solution posted at IntoWindows

Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.

85 Comments
  • All my metro apps aren't working at all.
  • Best fix I've seen for that is doing a clean reset.
  • Damn bro for a music producer that's not very easy bro takes whole day to install everything
  • I just updated from the slow ring push. Mine wouldn't either for a few minutes. I ran the store update and it updated all of the core apps. Rebooted and other apps were launching very slow. Rebooted a couple more times and now they seem fine. Though, as I am I am typing this comment, Edge seems to be struggling to type in the box. And, the main reason for me upgrading, messaging, does not seem to be syncing properly. I may roll back... hmmm...
  • Even when working correctly Edge often has issues with comments sections. Particularly bad on Disqus, but it also often has issues with all of Mobile Nations sites as well.  I think it has something to do with how the comments seciton refreshes on these services... but it is hard to tell.  Still, works a lot better than it did a few months ago, so it is getting better!
  • It works fine for me. Try hostmvp to block ads that slow down the brower.
  • when I clean installed Windows 10, I had to reinstall 50gb of software, it took 3 hours... so I don't get how a music producer will take "a whole day" especially when you are getting bugs and problem that will cause your Windows experience to be not thebest. But I had to install like 40 or more different software and few plugins. and it was like 4 hours work. and it's not like I couldn't do anything while reinstalling the software, I just had to pay attention when one finished to start the other. But anyway, upgrades are not a great thing to do, I don't know if you ever did an upgrade before, but they were never great, and they won't be great because of how many changes you can do to windows system files and registry and such.
    If you think about it, even phones get awkward when you upgrade them, and sometimes doing hard reset is the best way, so compare a locked down OS like Windows Phone to an Open a customizable with horrible win32 developers that do whatever they want with system files and registry, besides the different parts that can make a computer, desktop, laptop, different drivers, devices plugged... I think Microsoft has done a pretty good job on some upgrades, but sometimes it fails, so I would rather take a few hours to do a clean install than having a bad experience with an Operating System like Windows 10. it runs amazingly great on my computer, the laptop I upgraded had some problems and decided to do a clean install, and no problems since then. Of course some people like doing it, some others don't. but I think windows 10 is fast to clean install, it's not like Windows XP that took like 2 hours just to install the OS.
  • You only install 50gig of software. Native instruments Komplete 10 is not even half that, so when I say all day I know what I mean and trust me I don't use low end stuff fyi.
  • as a music producer, 50gb of software, vs the 4 terabytes of software (and libraries) we need to reinstall....
    ​hmm 50 gb, 3 hours. 4000 gb, 1 day. you are being really inefficent there.... ​ True, most of my libraries are on external SSDs for faster loading into RAM, but at the same time. I dont think you realize how much data music production uses. Native Instruments Komplete 10 is 1 terabyte, East West Quantum Leap composers collection is 2 terabytes, and then you have your other synths, drivers, libraries, DAWs, VSTs, etc. etc. And since music insdustry is always pirated, reauthenticating the software is a b***h.
  • Thankfully, there's a little trick with PowerShell that let's you uninstall buit-in Store apps. You can follow the by MELERIX here: http://answers.microsoft.com/en-us/insider/forum/insider_apps-insider_ot... Just make sure the app can be reinstalled via the Store. I did it with the calculator app a few days ago because, after I reset my PC, it was still using the old icon on the task bar. I used this trick to uninstall, then I restored via the Store. Same thing with Mail and Calendar. It was being annoying, so I uninstalled, then reinstalled via the Store. Works great! If only they made it easier to uninstall these apps when we're having issues, being easily restored from the Store after all. :P
  • No!!!! There's solutions on http://answers.Microsoft.com that are similar to this one. Posted via the Windows Central App for Android
  • On one system I have edge locks up opening a new tab. I'll see if this can fix the problem.
  • Got the same issue with my wife's puter.. Think I'm gonna install from scratch. Upgrade slowed the PC wayyyy down, and edge crashes when you click new tab.
  • seems faster
  • Edge opens up much faster than chrome and Mozilla on my laptop. However, it has some weird issues like freezing up and the constant 'Not Responding' issue. I hope performance improves quickly and extension support is added asap.
  • Heh, I did exactly this yesterday to fix my new tab Top Sites. (They were disappearing when I used them too many times or something like that.)
  • Did the process not delete your history and favorite after though?
    Or did you just not care, so long as it worked properly going forward?
  • It did, but I saved my favorites beforehand, and I can live with restarting my cookies and whatnot. Since my problem isn't one I've seen other people mention, I'm hoping it won't come up again.
  • That's too much work for something, while it doesn't happen too often, it will pop up. It hapens with all browsers. There should be an automated fix for it..such as, if it fails to open, it should prompt you "Edge didn't respond, do you want to reset it?" or something like that. It would also help if you went to your apps and it would let you reset/wipe cache from there.
  • Edge on my tablet has blanked out all of the buttons, you need to know where everything is in order to use it. Resetting edge has not helped. Tis occurs with both black and white color options.
  • *This
  • Edge (and other metro apps) is occasionally frozen after I wake my computer up from hibernation. I have a 'quick fix' of ending the task from the task manager and then rebooting it (as this saves my open tabs), but I'd like a permanent solution.
    Is this article's solution appropriate for my situation? I just want to be 100% clear on it's intent before I potentially lose anything. XD
  • No, this won't help with that - sounds like you're having other issues if it's affecting all of your Modern/Metro/Windows/WhateverYouWantToCallThem apps.  Your best bet would be to try and do a refresh from settings and chose the option that keeps your files and programs. Other options include using sleep instead of hibernate, joining the Insider Program and upgrading to the latest build (might have other issues and may or may not fix your issue), updating your drivers (go to the device manufactuers website for this), or just bite the bullet and do a clean install of Windows. You could also try to look in the Windows Event Viewer for any errors that occur as you're coming out of hibernation and then Bing/Google those (you can just search for Event Viewer in Windows or press Win+X and it'll be one of the dialog options) In any case, you should make sure you backup your data before doing ANY of these steps.
  • Refresh doesn't exist anymore, there is just reset where you can choose to keep your files but not your programs.
  • Thanks! I'll look into the various options and see what works best. One note to make though is that I used the wrong terminology, as these problems occur when waking my computer from sleep, not hibernation.      
  • That is a pain on the ass. Why so difficult?
  • because it's not suppose to stop working? Sometimes Edge acts weird but just going to settings and cleaning Edge data and cookies or such, is enough. but when it's a serious problem that it's not opening or something, maybe this kind of reinstalling method will work.
  • I can't turn of restricted mode on YouTube.. Help me pls.
  • How to fix Windows 10: recovery --> go back to Windows 8.1
  • Do you really buy Microsoft's line that Edge is a "completely new browser"? All it is is the rebranding of Windows 8's Modern IE.
  • Considering ie11 is way more stable and functional, I would say yes!
  • Not at all..
  • the fact that HTML 5 and CSS 3 support (plus the other long list of old outdated garbage edge cuts, and all the new modern things) that Edge supports and IE on Windows 10 doesnt. I can confiently, and objectively say that you have no idea what you are talking about.
  • Edge is an unfinished POS. It's always acting up somehow - my favorite is if I have a few tabs open and then a get a random popup asking me if I'm sure that I want to close all of my tabs, but I can't click anything and then it craps out completely.
  • This is way off topic but does anyone know where the source image is located for the Windows 10 Cortana lockscreen that is showing today?
  • I also need that
  • The file name is below, just add .jpg to the end like ASirolly said.   dcacb7f1f3769842c5eee2112f95c476ebe80b72ce2285ece9eba8e5e800fe59
  • its a pain to find. it doesnt even have a file extension. its not an image, its a file, you manually have to add jpeg or png to it. C:\Users\Username\AppData\Local\Packages\Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy\LocalState\Assets ​but yeah. Its hidden and its not even an image file....
    atleat for me, the Cortana image was a 486/488kb file and im not going to bother typing in the long chain of random letters and numbers that make up the name of the file
  • Thank you much for that!!
  • Does anyone else have an issue with the history tab not showing any sites when you've been using Edge frequently for some time?
  • If it happened to me I will backup my filed, reset Windows 10 and restore my filed and done.
  • Someone write a reset script. Problem solved.
  • This is why I will continue to use IE11 until they fix edge, problem is they removed IE from W10M.
  • Is there a way to reset the groove music app
  • I put an answer like this on http://answers.Microsoft.com and got almost 100 helpful votes. Posted via the Windows Central App for Android
  • Come on, I need the Metro UI mode as in IE, otherwise this is not a tablet browser.
  • Hey. Can we get an equivalent of this for the Store? It messes up sometimes.
  • This problem has been hosing my system for a LONG time -- edge was fubar, now it's working as expected again... I had a ton of issues though, on reboot it appeared that my profile was being recreated, so i log out and back in and it got me back to the old profile but no modern apps installed and my start menu was messed up missing most everything i configured. i rebooted and that seemed to bring everything back. So far no issues, but i'm posting my experience -- while not flawless, resetting edge was worth my time.
  • Last night there was an update in mw slow ring's store couldn't identify what it was but edge seems to be crashing constantly now
  • After 10565 upgrade, my Edge search provider is changed to www.baidu.com, and worst thing is, I can't change it back or remove it. Baidu becomes the only provider I can use now. I tried resetting the package but no effect. Help!!!
  • baidu is the standard serach provider for reigions in China. Make sure your location/reigon isnt set to that and you should bee good.​ At the same time, I have mine set to the US and the feedback app brings to to Japan's Windows feedback.... soo im not sure if thatll fix it.  
  • Edge sucks.  I really really really tried to use it, but its soooooo slow and stuttery I went to chrome.
  • Is there a similar procedure like this for Outlook Mail? Because that app has been crashing upon 2 clicks for me.
  • OT: Anyone saw any Youtube gamers with early access play Halo 5? Because (SPOILER ALERT) Cortana is probably still alive Posted via the Windows Central App
  • Some cats just comment without thinking ahead mate true what you saying. These music softies are huge and require your attention at all times.
  • try resetting my pc ( i have the latest windows 10 build) just to fix edge is too extreme, do you think, and is it going to work?? I will keep my personal files, but i will probably lose all programs, correct?? the above solution for edge didnt seem to work out.  :(
  • I am having to perform resets every 2 weeks since Windows 10 RTM came out, even done a complete format and still getting the same issues after a period of time. First things I notice are I had played Age of Empires - Castle Siege 10 mins ago, try to load again and just get a white screen, mail app will stop syncing mail, and Edge will start to mess up, tabs crash on loading webpages, videos wont play. Whatever the issue is it also messes with Chrome and IE as I cant play videos in them anymore either.
  • for those who want free software keys 
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  • I am having problems with my internet speed now.I have done a reset of my pc.After that the internet speed became slow.I tried varios procedures to speed up my net but all in vain.Can anyone help me?
  • On, a retail upgrade (10240, non-preview program), I removed all shortcuts to Edge. When it works, it's great but, about 50% of the time, it's not dependable. Random closes I have seen many times. Just doing something like typing this post, it will close all Edge browsers for NO REASON, and re-open, with all I typed gone. After this about 10-15 times I gave up on it. Wish the retail path got the Edge updates from the Preview program, othewise It's done for me.
  • Windows 10 and Edge have largely been a POS buggy mess. I should have started fresh but I use my machine every day for pro audio work and haven't had a few days reprieve for a re-install. I really hope MSFT figures this stuff out or I may need to switch to the dark side and go Apple. I just need shit to work! So sick of messing around with drivers, explorer.exe crashes, Edge crashing. My wife has a macbook and literally not 1 single issue in 6 months. Posted via the Windows Central App for Android
  • Well it's a nice fix if your using a computer, however I'm having issues with it on my Windows Phone.
  • When I put the following command in:   PS C:\Users\Karl> Get-AppXPackage -Name Microsoft.MicrosoftEdge │ Foreach {Add-AppxPackage -DisableDevelopmentMode -Regi
    ster "$_.InstallLocation)\AppXManifest.xml" -Verbose}   I get this answer: Get-AppxPackage : A positional parameter cannot be found that accepts argument 'Foreach'.
    At line:1 char:1
    + Get-AppXPackage -Name Microsoft.MicrosoftEdge │ Foreach {Add-AppxPack ...
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : InvalidArgument: (:) [Get-AppxPackage], ParameterBindingException
        + FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.Windows.Appx.PackageManager.Commands.GetAppxPackag
       eCommand PS C:\Users\Karl>   Any idea what I do wrong?
  • Excellent solution to a very annoying problem.
  • I got the following error.   Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered.
    error 0x80070002: Windows cannot register the package because of an internal error or low memory.
    NOTE: For additional information, look for [ActivityId] 8eb12938-5647-0001-a74b-b18e4756d101 in the Event Log or use the command 
    line Get-AppxLog -ActivityID 8eb12938-5647-0001-a74b-b18e4756d101
    At line:1 char:68
    + ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...
    +                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : WriteError: (C:\Windows\Syst...ppXManifest.xml:String) [Add-AppxPackage], IOException
        + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand
      It did not load for me.
  • true that    
  • This is what I got. Go to file:///C:/Users/law/Pictures/help.PNG
  • This has worked a treat for me!! Many, many thanks :-)
  • It worked! But I had to try a few times, not having paid attention to the spaces required before the dashes. Thank you!  
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  • Thank you for this.  It DID solve my problem where Edge would start to load then close w/o an error message. 
  • What about the bugs in microsoft edge in windows phone ? how to fix them?
  • Did anyone notice that this article doesn't mention which build and version of Windows 10 these instructions apply to? I realized that fact after it was too late! Shame on me. After upgrading to Windows 10 x64 build 14393.5 v1607 for PC I followed the instructions posted in this article to try and restore Edge functionality and the result was my system failed to start normally after issuing the elevated powershell command and rebooting. This article instructs you to do a backup and create a restore point in case something goes wrong, but what this article doesn't tell you is that you cannot restore your system from a restore point or a backup in safe mode. Plus, to add insult to injury, there is no option to restart Windows 10 with the last known good configuration that worked on the F8 menu. I had to reinstall the Windows 10 upgrade all over again. I would advise whoever reads this article to not follow or execute any of the instructions posted here. They will only break your system and cause you even more frustration. This article should be pulled, and whoever wrote these instructions should break their own system instead of duping unsuspecting readers who actually trust that moron idiots like the author of this article actually know what they're talking about.
  • PS: If you have mutiple physical drives and enough disk space you should create a system image prior to issuing any of the destructive commands listed in his article. You cannot restore a physical drive that contains the image being used for restoral. You will also need a bootable Windows 10 installation or repair disk with the same version of Windows 10 used to create your system image.  Boot from bootable Windows installation or repair disk and click Repair on the main installation screen. Follow the path that allows you to restore your system from a saved image. VERY IMPORTANT!  It is imperative that the bootable Windows 10 installation or repair disk be the same version that was used to create your system image or you will get an error and not be able to restore your system. Hopefully it won't come to this for you, but if it does, the above information should help lessen the stress level generated in this particular situation. The matching installation disk or repair disk version information holds true for all situations that a Windows 10 system image is needed to restore your system. The image and the boot media versions have to match or you're SOL.  
  • Hello  MAURO HUCULAK, thank you for this fix. It worked for me. ref. article "How to reset Microsoft Edge in Windows 10 when things are broken" I would like to know how the app was corrupted if you maybe you could fill me in? Edge was working earlier, then later is wasn't. No changes were done to the system - I hardly reboot it unless updates come in. I created a new admin account in Win10 and Edge worked normally in the new account. Came back to my usual account and (of course) nothing changed.  Thank YOU. David dachwi@hotmail.com
  • Thank you! It worked pretty well for me.  Geekburn, in my case the problem just started a few hours ago, when I did a major update on Windows 10 (the last one provdided para Microsoft).  Now, after following this tips, it is working fine again. Cheers. André 
  • Thank you!  I was sceptical but it worked perfectly
  • This worked perfect for me!! THANK YOU! now I have Edge working
  • I don't understand how all of the above people can say how wonderful this is when there is an error in the command line provided. GET RID OF THE -AllUsers Near the beginning of the command line. Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}
  • After the resetting what I must do to begin again the bookmark sync?
    My issue in first place was that this edge was stopping sync the bookmarks (link)
  • Followed your guide to the letter and this worked for me. Thank you very much! A great help.
  • so yeah...followed the guide (and similar ones posted elsewhere). Did not work. Tried multiple times. Anyone have a more recent and certain fix that will get Edge and related files to work again?
  • Execellent infor, worked like a charm ! WOW Great Windows information. Many Thanks !!!
  • Sorry for revive this thread, but not work for me. shows next error: PS C:\WINDOWS\system32> Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -Disab
    opmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}
    Add-AppxPackage : Cannot find path 'C:\AppXManifest.xml' because it does not exist.
    At line:1 char:68
    + ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...
    +                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : ObjectNotFound: (C:\AppXManifest.xml:String) [Add-AppxPackage], ItemNotFoundExcepti
        + FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand Any help will be appreciated
  • After detailed repair work done system rebooted twice still the stupid stupid EDGE crashes.