Microsoft abruptly ends Surface Plus consumer financing program
The "ultimate way to own a Surface" is shutting its doors starting today.
Microsoft today ended its Surface Plus financing program for consumers, shuttering the service for new enrollees just a year after it first launched.
The move was first spotted by OnMSFT as an update to the Surface Plus promotional page (opens in new tab). The page now displays a short message, reading:
In an accompanying FAQ, Microsoft notes that, while the service will no longer be available for new enrollees, things will continue to operate as normal for existing Surface Plus customers. Those who took advantage of the program will continue to make payments through the 24-month plan, and accounts in good standing after 18 monthly payments will still be eligible to upgrade to a new device on a new 24-month plan.
As of September 30, Microsoft will also shut the doors on the Surface Plus online portal. Existing customers will have to reach out to Microsoft by phone to address any questions or concerns about their plans.
While Surface Plus for consumers is ending, the Surface Plus for Business program will continue on as normal.
Without a definitive explanation from Microsoft, it's unclear why the program is ending so soon. Possibilities range from there not being enough interest from consumers to Microsoft simply deciding to end its relationship with Klarna, the creditor behind the program. While the reasoning is open to speculation, the move comes at an interesting time; Microsoft this week just opened up a new financing program for Xbox called Xbox All Access, which provides a new console, along with 24 months of Xbox Live Gold and Xbox Game Pass for one monthly fee.
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Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl.
By Jez Corden
That doesn't make me wonder why they keep trying. I know why they keep trying: they're making buckets of money in the US. What it makes me wonder is why they're not trying harder to break into the international market more completely. If Microsoft is so incredibly successful in the US, what could they do with the rest of the world?
Or maybe it has nothing to do with this. Microsoft is notoriously bad at communication, a fact I have commonly lamented in the past.