Microsoft working on way to redeem value of gift cards for closed Microsoft Stores

Microsoft Store
Microsoft Store (Image credit: Microsoft)

What you need to know

  • Microsoft is working on a way to redeem the value of gift cards for physical Microsoft Stores.
  • Microsoft recently announced that all physical Microsoft Stores will close.
  • Microsoft seems to be working out if gift cards will be redeemed for cash or an online gift card.

Microsoft announced last week that all physical Microsoft Stores will close. The change is part of a "strategic change" from Microsoft that sees retail stores around the world shut down. While Microsoft shared that it will continue to support customers remotely, there were some questions left unanswered following the announcement. Specifically, people want to know if their gift cards for physical Microsoft Stores are still redeemable. Luckily, Microsoft has a plan for those gift cards.

Tech aficionado and Twitter user Chuong Nguyen asked the Microsoft Store Twitter account about what will happen with gift cards for physical Microsoft Store locations. The account responded that they "[A]re currently working through a process that will ensure you receive the value of your card, either in cash or in the form of an online gift card."

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At the moment, gift cards for physical Microsoft Stores don't work on the online Microsoft Store. Based on the Microsoft Store's statement on Twitter, people will be able to receive the value, though the exact format and process aren't confirmed yet.

It's unclear from the Microsoft Store Twitter account's statement if people will have a choice between redeeming a gift card for cash or an online gift card or if Microsoft is still deciding between the two options.

We've reached out to Microsoft regarding physical store gift cards and will update this post with the response we receive.

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at (opens in new tab).

  • Thank you for reminding me that I have $400 in Microsoft Store gift cards in my bed stand drawer...
  • Just don't close them. Terrible PR move imo.
  • brick-and-mortar retailers were suffering before this latest pandemic but now they are getting killed. investors will see it as a smart course correction.
  • Brick and Mortar is dying, I'm amazed it's lasted as long as it has.
  • The real takeaway is that Apple gouges you sooo hard that they can keep their their posh stores open.
  • The easiest way would be to transfer the balance into MS Store credit
  • Why weren't these tied to your MS account in the first place?