Buy a new Lumia and get a $25 Windows Phone Store gift card along with 9 free Gameloft games
Microsoft is running a promotion where buyers of new Nokia Lumia smartphones will be treated to $65 worth of free content. The promotion, which runs through spring in 39 countries worldwide, offers owners of newly purchased Lumia Icon, 1020, or 1520 phone $40 of Gameloft titles as well as a $25 Xbox voucher.
According to Nokia, users will be treated to 9 Gameloft games including popular titles such as Asphalt 7 and Assasin's Creed – Altair's Chronicles. Nokia and Microsoft had ran a similar promotion in the past, offering 9 free Gameloft titles that include those popular titles as well as Brain Challenge, Earthworm Jim, Let's Golf 2, Modern Combat 4: Zero Hour, N.O.V.A. 3, Order & Chaos Online, and Shark Dash. To redeem the offer for free games, you can visit the Nokia site (opens in new tab) for instructions.
In terms of the Xbox offer, in addition to the free Gameloft titles, users will also receive a $25 voucher for Xbox movies and videos. To get the Xbox offer, users will need to buy a new Nokia Lumia Icon, 1020, or 1520 and then go to the Nokia Collection in the Windows Phone Store on their devices to download the Gift Voucher app. After downloading the app, users will need to launch the app and follow the instructions to redeem the offer.
Source: Nokia (opens in new tab)
Windows Central Newsletter
Get the best of Windows Central in your inbox, every day!
Chuong's passion for gadgets began with the humble PDA. Since then, he has covered a range of consumer and enterprise devices, raning from smartphones to tablets, laptops to desktops and everything in between for publications like Pocketnow, Digital Trends, Wareable, Paste Magazine, and TechRadar in the past before joining the awesome team at Windows Central. Based in the San Francisco Bay Area, when not working, he likes exploring the diverse and eclectic food scene, taking short jaunts to wine country, soaking in the sun along California's coast, consuming news, and finding new hiking trails.
Took all of 3 minutes!
Don't worry your day will come. ;)
3.Enter your LiveID in the 1st field and your password in the 2nd field and then tap Login.
4.On the next screen tap the Redeem Voucher Button.
5.Your Voucher Code will be displayed on the next screen. Tap Copy and activate Voucher to copy your voucher code to the Clipboard and Open the Wallet. Alternatively on the start screen, swipe left, and tap Wallet. (You can search for the Wallet app in the App list screen by tapping the magnification glass icon on the right top corner and then type “Wallet” in the text field.)
6.To add the voucher tap [+] > Microsoft gift card, and follow the instructions on the screen. Note: if Microsoft gift card option is not visible go back and tap [+] again.
7.Tap the Enter Microsoft gift card code field and paste your voucher code by taping the paste icon.
8.Fill in the fields marked with * and tap next.
9.Your Microsoft account balance has been updated. You are now ready to buy apps and games from the Windows Phone Store. Darkgift (16:36:40) no...I am supposed to download a voucher app, which I can't find in the store, and the link for the games just takes me to the App Social page on your website Darkgift (16:37:53) when I do a search for the app on my phone, it doesn't appear. when I follow the link for the app from ur website, on mt PC it says not for my phone. Alex (16:38:20) I am currently checking this here. Darkgift (16:38:39) i have a Lumia icon in the US, which by the Terms and conditions of the promotion, is valid Alex (16:38:47) One moment, please. Alex (16:42:20) Sorry to keep you waiting. Alex (16:42:30) I will need more minutes for this. Darkgift (16:42:38) no prob Alex (16:42:45) Thanks. Alex (16:45:58) Thank you for waiting patiently. Alex (16:46:09) I am still checking this with the relevant department. Darkgift (16:46:27) no prob Alex (16:47:12) Just to clarify, you already have redeemed the voucher, but you were not able to download an application on your phone, am I correct? Darkgift (16:47:46) no...i have to download the app to get the voucher Darkgift (16:47:55) iu cant download the app Alex (16:48:16) Alright. Thank you for clarifying. Alex (16:50:08) Anthony, are you using the link below: http://www.nokia.com/us-en/campaign-world-of-entertainment-x/ Alex (16:50:33) Or search "Gift Voucher" from store using your phone. Alex (16:50:48) Please tell me if you will have the same error message. Darkgift (16:51:44) nothing Darkgift (16:51:51) nothing shows up Darkgift (16:52:37) I'm not the only one w/ an Icon having this problem...i can send a link to an article and if you read all the comments, everyone with an Icon is having an issue Alex (16:53:10) Can you please open that link using your PC then scan the QR code using your phone? Darkgift (16:53:40) what link Alex (16:53:56) Please refer to the link below: http://www.nokia.com/us-en/campaign-world-of-entertainment-x/ Darkgift (16:55:04) ok....one minute Alex (16:55:17) Thank you. Take all the time you need. Darkgift (16:55:18) it says its not for my phone Darkgift (16:55:42) but you have it listed as one of the phones that is valid Alex (16:55:45) When did you receive that message "its not for my phone"? Alex (16:56:00) Yes, it should work for Lumia 929. Alex (16:56:06) When did you purchase your device? Darkgift (16:56:19) i scan the qr code...the it takes me to the app page in the Windows Store...but it won't let me downlaod Darkgift (16:56:44) it says "This app is not available for your device. Tap here for more info" Alex (16:57:12) Alright. Please try to sync your Microsoft account. Alex (16:57:36) Please go to “Settings” > “Email+accounts” > tap and hold on your Microsoft and choose “Sync”. Alex (17:00:13) Once done, please try to scan the QR code again and let me know the outcome. Darkgift (17:01:51) k Alex (17:02:02) Thank you. Alex (17:02:21) While you are doing that, I am coordinating this with the Marketing department. Darkgift (17:03:49) http://www.wpcentral.com/buy-lumia-1020-or-1520-and-get-25-microsoft-store-gift-card-along-9-free-gameloft-games Darkgift (17:04:12) that is the link to the article...everyone with icons are having problems Alex (17:04:34) I am checking it. Thank you for that information. Darkgift (17:05:52) still get the same message Darkgift (17:06:36) http://www.nokia.com/us-en/campaign-world-of-entertainment-x/tc/ that is the link to the rules and conditions...Icon is listed Alex (17:07:06) Alright. I have spoke with the relevant team and for us to resolve the issue they advised to escalate the issue. With this, I will be needing basic information from you. Alex (17:07:36) Please provide the information below: IMEI
Date and place of purchase:
Best contact number:
Best call back time: Darkgift (17:08:07) ok, but i don't think it is just me...i think it is on your end. all Icons are having trouble, so it seems like the app doesn't have the right permissions for the Icon to download it. Alex (17:09:21) I am sorry about the inconvenience. One from the relevant department will call you and fix it for you. Darkgift (17:09:55) 358***************** Darkgift (17:10:25) Verizon Wireless Hazlet NJ USA Darkgift (17:10:49) dark************* Darkgift (17:11:00) 73269****** Darkgift (17:11:14) Tomorrow, anytime Alex (17:11:32) Thank you for all the information you have provided. Let me document everything to leave you a reference number of this recorded chat conversation.One from the relevant department will call you within 48-96 hours on business days. Darkgift (17:11:40) But you might want to fix it for all users...not just me Alex (17:12:07) This should be handled by the Marketing department. Alex (17:12:28) I have noted all the information you have said. If that is the case, this should be investigated. Alex (17:12:36) Rest assured, we will work on it. Alex (17:12:56) Please understand that we have limitation to handle this type of issue. Alex (17:13:15) I have forwarded your concern with the relevant department. Alex (17:13:25) I can leave you with a service request number of this recorded chat session as your reference. Darkgift (17:13:29) I'm just saying...there are a lot of frustrated customers out there, and the promotion ends soon Darkgift (17:13:44) sure Alex (17:14:28) For your reference please note this SR number, 1-15***********. Alex (17:15:21) Anthony, before I let you go, would there be anything else I can possibly assist you with aside from this one? Darkgift (17:15:44) no thanx Alex (17:15:52) Okay. If you need our assistance, do not hesitate to contact us and we will be happy and more than willing to assist you. Alex (17:16:08) If there will be no other concern, thank you for contacting Nokia Care Chat. Have a good one, Anthony. Alex (17:17:38) Take care. Cheers! Alex has disconnected. Thank you for chatting with Nokia Care Chat
Info: Privacy Statement
You are now chatting with 'Joshua B.'.
Joshua B.: Hello Anthony, my name is Joshua B. with Microsoft Windows Phone and Xbox Music Support. Please give me a few moments as I review the information you've submitted.
Joshua B.: It looks like you cannot download the Nokia Gift Voucher app, is that right?
Anthony: yes...it says it is not for my device, but the Icon is listed as a valid phone for the promotion.
Anthony: and I am not the only one...it seems all Icon owners are having the same problem.
Anthony: if you read the comments on that article you will see all the Icon owners can not download the app.
Anthony: that is the terms and conditions, where the Icon is listed.
Joshua B.: Thanks, please give me a moment to look into that for you.
Anthony: I just got off the phone with Nokia, and they escalated it saying they needed to contact you guys.
Joshua B.: Was it the escalation team that told you to contact us, or did they both escalate it and tell you to contact us?
Anthony: no...regular support was escalating it...the escalation team said they were going to contact you, then get back to me. I just decided to contact you myself.
Anthony: I'm just saying, there are a lot of us frustrated, and the promo ends soon.
Anthony: to me it seemed like they were treating it as an individual case, when its not. its all Icon owners, so it needs to be fixed on a mass scale.
Joshua B.: I see what you mean. It is under their scope of support, so their escalation will be the right place to get a resolution. However, if you would like I can escalate your case through us as well, because you were told to contact us, and we do have the ability to escalate your issue.
Anthony: sure...but like I said, its all Icons, not just mine.
Joshua B.: Yes, it is not just an issue for you but for many others as well.
Joshua B.: And it is supported by Nokia primarily. However, if you would like to help us come up with a solution on our side, I will go ahead and start the escalation for you.
Anthony: sure...it just seems like the app doesn't have the right permissions for the Icon to download it. Not sure if that's an app thing or a store thing.
Joshua B.: Okay. For your records, the number for this case/escalation is 124*********.
Anthony: ok....so what happens now?
Joshua B.: I am getting the escalation started for you. Could you please give me your full OS and firmware versions from your phone?
Anthony: sure...1 min
Joshua B.: No problem.
Anthony: os: 8.0.10521.155
Anthony: firmware: 1028.3539.1402.1042
Joshua B.: Thanks. What is your best contact email?
Anthony: weird...I'm actually getting an update as we speak.
Joshua B.: An OS update?
Anthony: I thought I was up to date.
Joshua B.: Or the app?
Joshua B.: Ah.
Joshua B.: Please give that a try before I finalize the escalation.
Anthony: I do a check weekly...I wonder what update this is.
Anthony: if I had the Dev preview on my old HTC 8x for 8.1, I still wouldn't get that update on my Icon with out the Preview app installed, right?
Joshua B.: You are correct.
Joshua B.: Did you figure out what the update was for?
Anthony: ok...so its not that. but I have to charge my phone before the update continues. you wanna wait or just escalate it, and if the update works, I will contact you with that escalation number and inform you guys?
Joshua B.: I will just escalate it, and if it works you can let them know when they contact you.
Anthony: sounds good
Joshua B.: I have finished the escalation request. At this point, you will be contacted by the escalation team at your contact email in 3-5 business days. They will be able to help you out from there. Do you have any other questions for me?
Anthony: that's it...thanx
Joshua B.: You are very welcome, have a nice day Anthony.
Joshua B.: To end your chat session please click the Close Chat link above the chat window. If you have any additional questions after you disconnect, feel free to contact us again. Thank you for contacting Microsoft Customer Support.
Anthony: u too
Joshua B.: Thanks.
Info: Your chat transcript will be sent to darkgift*************** at the end of your chat.