What you need to know
- Fitbit has issued a recall for its Ionic fitness tracker due to an overheating issue that can cause a burn hazard.
- Owners of a Fitbit Ionic can receive a refund from the company and a discount on other Fitbit products.
- You can complete the registration process for a refund with your details and an email address and do not need the receipt for your initial purchase of the Ionic.
"After a thorough investigation, we determined that in very limited instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard," explained Fitbit. "Your safety is always our top priority, and we are taking this action out of an abundance of caution. We're offering a refund to Fitbit Ionic customers."
The Fitbit Ionic was introduced in 2017, and production of the device stopped in 2020. Fitbit has since introduced thinner and better smart devices, such as the Fitbit Versa and Fitbit Sense.
If you have an Ionic, you don't need to go digging through your drawers to try to find a receipt. You can complete the refund registration process with your personal details and the email address connected to your Fitbit Ionic. Our executive editor Dan Thorp-Lancaster was able to register for a refund in only a few minutes.
After you've registered, Fitbit will send a return kit to you to send back the device. You have a choice to receive your refund in the form of a Mastercard debit card or a PayPal payment.
Our sister site Android Central has a guide on the best smartwatches for fitness if you're looking for a device to replace your Fitbit Ionic.
