"It has become difficult to articulate why you should pick an Xbox console": Xbox says exclusives are about more than just selling games

Chris Dring interviews Xbox Chief Strategy Officer Matthew Ball on stage during a live event, with both seated in armchairs holding microphones under green lighting.
Mathew Ball being interviewed (Image credit: Geoff Keighley)

Not long ago, we discussed comments made by Xbox Chief Strategy Officer Matthew Ball during an interview with Chris Dring of The Game Business. Now that the full interview is available, there are a few additional comments worth taking a closer look at.

Of course, all of these remarks were made before Bloomberg's reports of Xbox layoffs next month and Xbox's recent 100-day reset blog post. Even so, they help paint a clearer picture of the conversations taking place inside Xbox right now, so let's take a look at what Ball had to say.

In the interview, Ball is very upfront about the current state of Xbox, stating:

It has become difficult to articulate why you should pick an Xbox console. Players have told us that. I think everyone in the audience understands that exclusives are an important way to do that."

It's a rather stark admission, I must admit, but one that speaks to just how difficult Xbox's position has become. For years, the company has been caught between wanting to grow beyond the console market while also trying to convince people that its hardware remains worth investing in.

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Ball goes on to discuss Xbox's decision to return to exclusives, saying:

We as a company, and this is why you'll have seen such a quick shift to exclusives, and again why it was important for us to do two titles, not just one, is we need to ask people to spend a lot of money today to become an Xbox player… it's expensive. It comes at the exclusion of other things and that includes not just our competitors' platforms, but other things in their life… we have an obligation to work harder and more clearly. That's the marketing and the clarity that we're going to come to explain why you should be an Xbox player."

The two titles in question for context are Gears of War: E-Day and Clockwork Revolution, which are both now Xbox console exclusives. Anyway, it's hard to disagree with Balls' assessment. Consoles are expensive, and if Xbox wants players to choose its ecosystem over PlayStation, Nintendo, PC, or even other forms of entertainment like TikTok, it needs a clear answer to a very simple question: why should someone buy or choose an Xbox?

Mathew Ball (Image credit: Photo: Gabor Jurina, Edit: Windows Central)

For a long time, that answer became increasingly difficult to answer. Xbox's games were appearing on more platforms, its messaging was often inconsistent, and many fans were left wondering why even invest in Xbox hardware at all. Well, it seems Xbox now believes the tried-and-tested solution of exclusive content is the answer.

Whether that's enough remains to be seen; Xbox has a difficult road ahead, but at least for the first time in a while, Xbox appears to have a clearer direction. What do you think? Are you happy with Ball's comments? Do you agree, disagree, or simply not care? Let me know in the comments, and be sure to take part in our poll above.


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Adam Hales
Contributor

Adam is a Psychology Master’s graduate passionate about gaming, community building, and digital engagement. A lifelong Xbox fan since 2001, he started with Halo: Combat Evolved and remains an avid achievement hunter. Over the years, he has engaged with several Discord communities, helping them get established and grow. Gaming has always been more than a hobby for Adam—it’s where he’s met many friends, taken on new challenges, and connected with communities that share his passion.

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