Based on its updated specs alone, Microsoft's new Surface Book 2 looks to be a solid improvement over its predecessor in nearly every way. However, for Consumer Reports, which recently blasted Microsoft's Surface lineup in its annual reliability study, reliability still remains a concern and it will withhold its recommendation.
In a statement to Hot Hardware, a Consumer Reports spokesperson stated:
According to Consumer Reports' study, the group found that around 25 percent of people with Surface devices would experience problems by "the second year of ownership." Some of the problems reported included unexpected shutdowns, touchscreen issues, and devices freezes. This led Consumer Reports to remove its "recommended" status for all Surface devices.
For its part, Microsoft disputed Consumer Reports' claims, stating that "its return and support rates differ significantly" with Consumer Reports' findings, according to Reuters. In a follow-up response, Microsoft Surface chief Panos Panay further disputed Consumer Reports' findings, stating:
According to Panay, satisfaction rates rank at 98 percent among Surface Pro 4 and Surface Book users.
While the Surface Book 2 won't be available until November 16 (with preorders on November 9), we recently got some hands-on time with the device. Only time will tell if reliability issues will be of concern for Microsoft's latest Surface Book, but there are reasons to questions Consumer Reports' claims.
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